Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

523 total complaints in the last 3 years.
223 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/03/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attempted since Jun 2025 to cancel a month-to-month contract. They trying to automatically renew the contract for a year, until Jun 2026. Two agents have told me that I’m on a month to month since they took over my contract in 2017 and the original contract states after 5 years, it converts to a month-to-month. There was an automatic payment taken out in July. Now they want to start adding late fees and not honor the original contract terms.
Customer Answer
Date: 09/09/2025
SHS has responded and will honor the month-to-month arrangement per the stated contract. They are mailing a final invoice showing no payment and contract cancelled per my previous request.
Business Response
Date: 09/18/2025
Response to BBB Complaint ID: ******** – ******** *********
We appreciate the opportunity to address the concerns raised by Ms. ******** ********* regarding her account with Safe Home Security.
To clarify the status of the account: *** *********’ account has been officially closed, and there is no further billing obligation on her part.
However, to address the specific concerns and clear up any confusion:
*** ********* has been on a month-to-month agreement since the original contract from 2013 matured. In accordance with the terms of the agreement, a 30-day written notice is required to terminate services. We received *** *********’ cancellation notice on July 22, 2025, which set the official termination date at August 22, 2025.
During that 30-day notice period, a scheduled automatic payment for August was processed as per the agreement. Unfortunately, *** ********* chose to stop payment at her bank, resulting in an unpaid balance and the generation of a bill with associated late fees.
As a gesture of goodwill, Safe Home Security has since removed the open invoice from her account and closed it in full. *** ********* now has no outstanding balance, and the account requires no further action on her part.
We regret any misunderstanding and appreciate *** *********' past business. Should she have any further questions or need documentation, we welcome her to contact our customer service team directly.
Sincerely,
Princess B***
Manager, Retention
Safe Home Security
Customer Answer
Date: 09/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Attached is the response from them trying to add a 1 year extension after I contacted them on 11 Jun 2025. Noticed how they said my contract would end 12 Jun 2026.
Thanks for honoring the original contract. You did receive a payment for Jul but was NOT owed any money for Aug.

Sincerely,

******** *********
Initial Complaint
Date:08/29/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We became customers of Safe Home Security when our original alarm contract was sold without our knowledge or permission. Since then, we have had nothing but issues. When I called to change my name, I unknowingly extended our contract. We have had our rates raised without having any change in service, our alarm doorbell hasn't worked for a year and they refuse to send a technician without us paying an astronomical fee, even though we pay extra on our monthly bill to avoid a service fee. I was informed that we didn't pay a monthly warranty for the doorbell, therefore we needed to pay the service fee for that plus an additional $400 for a doorbell, etc. Needless to say, we haven't had a video doorbell in over a year. I have been trying since then to cancel our account and have talked to NUMEROUS representatives, managers, and people who handle "special customers" (aka troublemakers). I will start to make headway and then people will stop contacting me.
Around the beginning of July 2025, our alarm panel started giving us numerous trouble alarms. We contacted the company to make an appointment for a technician to come out and they told us the earliest appointment would be 6 weeks away (what?!?!?!?!). I made the appointment and told the representative about our issue with the doorbell alarm. She looked at the extensive history and agreed to have the technician look at the doorbell free of charge. She also said there might be a chance an appointment would be canceled and we could get an earlier one (that didn't happen). Here we are, the day AFTER our scheduled appointment. The technician texted me yesterday afternoon (a HUGE red flag) and said he was running behind and asked to come this morning. Against my better judgment, I agreed. He said between 8-9a....it is now almost 11am and he hasn't shown yet. We are SO FED UP with this company. The customer service has good people but is overall lacking and they don't seem to care about anything but the money. BEWARE!!!!
Business Response
Date: 09/08/2025
*** *** ********* ** ******** * ********* ***** *****

We are writing in response to *** *****’s complaint. We sincerely apologize for the frustration she has experienced with scheduling and equipment issues.
Our records show that we offered *** ***** service dates of September 11 and September 25, 2025, and she confirmed the later date. A credit of $107.00 was also applied to her account to address the inconvenience.
If *** ***** would like to move forward with cancellation, her agreement allows early termination upon payment of ninety percent (90%) of the remaining balance. All cancellation requests must be submitted in writing so that we may process them.
We regret the difficulties *** ***** has faced and remain committed to assisting her with either service completion or the cancellation process.
Initial Complaint
Date:08/28/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wires from door bell camera exposed outside of door bell camera
Business Response
Date: 09/08/2025
In Response to BBB ID ********
Safe Home Security has carefully reviewed the complaint submitted by *** ****** regarding the exposed wires on her doorbell camera.
Our records reflect that on August 21, 2025, a representative from our team spoke with *** ****** to discuss a service appointment. As explained during that conversation, the service requires a technician visit at a rate of $99 per hour, as this type of repair is not covered under the existing warranty on the account. *** ****** indicated he would need to review the matter with *** ****** before moving forward. Later that day, our team placed a follow-up call and left a voicemail, but we have not yet received a response.
We encourage *** ****** to contact Anthony N****** directly at ###-###-####, extension ****, at her earliest convenience to schedule a service appointment so this matter can be promptly resolved.
Safe Home Security remains committed to assisting our customers and reaching a fair and satisfactory resolution.
Sincerely,
Safe Home Security, Inc.
Business Response
Date: 09/08/2025
In Response to BBB ID ********
Safe Home Security has carefully reviewed the complaint submitted by *** ****** regarding the exposed wires on her doorbell camera.
Our records reflect that on August 21, 2025, a representative from our team spoke with *** ****** to discuss a service appointment. As explained during that conversation, the service requires a technician visit at a rate of $99 per hour, as this type of repair is not covered under the existing warranty on the account. *** ****** indicated he would need to review the matter with *** ****** before moving forward. Later that day, our team placed a follow-up call and left a voicemail, but we have not yet received a response.
We encourage *** ****** to contact Anthony N****** directly at ###-###-####, extension ****, at her earliest convenience to schedule a service appointment so this matter can be promptly resolved.
Safe Home Security remains committed to assisting our customers and reaching a fair and satisfactory resolution.
Sincerely,
Safe Home Security, Inc.
Initial Complaint
Date:08/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I notified this Safe Home Security Co., in April 2025 to Cancel service since I moved out of state and they refuse to Cancel my service & keep sending me bills with late fees! I sent them proof of my move to a temporary address, however they continue to ignore my Cancellation request. I need them notified that they’re business practices are nefarious! The alarm system at the property has been since disconnected!
Business Response
Date: 09/08/2025
Safe Home Security acknowledges receipt of *** ***** ******’s complaint regarding the cancellation of her monitoring services.
Upon review, *** ****** entered into a 60-month monitoring agreement on June 9, 2022. Per Section 3 of the agreement:
"This agreement shall automatically renew without action by either party under the same terms and conditions for successive periods equal to one (1) month unless either party gives to the other at least sixty (60) days written notice, prior to expiration date, of intention to terminate this Agreement upon any expiration date."
Additionally, the agreement states:
"EARLY CANCELLATION: Client may cancel prior to completion of primary or renewal term upon receipt of ninety percent (90%) of the unpaid contract balance. All cancellation requests must be in writing."
SHS received written notice of cancellation from *** ****** on August 4, 2025. Based on the 60-day notice requirement, cancellation will take effect on October 4, 2025.
Although *** ****** has relocated and the original system has been disconnected, the agreement remains in effect until the proper cancellation period concludes or the early termination fee is satisfied. As of the cancellation notice date, the remaining contract balance is $1,303.77, and 90% of that amount—$1,173.39—is due under the early cancellation clause.
A bill reflecting this amount will be sent to *** ******.
Safe Home Security remains committed to resolving this matter in a fair and cost-effective manner and encourages *** ****** to reach out directly to our customer service staff should she wish to install a system at her temporary location instead of paying off her contract with us.
We are happy to assist with finding a solution that meets her current security needs while honoring the agreement in place.
Sincerely,
Princess B***
Manager, Retention
Safe Home Security

Customer Answer
Date: 09/08/2025
I MOVED OUT of STATE & CANCELLED my service! This is NEFARIOUS business practices! This Company should be put out of Business!! The system is already deactivated!!
Customer Answer
Date: 09/11/2025

Complaint: 23800521

I am rejecting this response because:

I MOVED OUT of STATE & CANCELLED my service! This is NEFARIOUS business practices! This Company should be put out of Business!! The system is already deactivated!!

Sincerely,

***** ******
Business Response
Date: 09/17/2025
Please refer to our previous response, our stance remains the same.
Initial Complaint
Date:08/27/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Improper drafting of my account
Business Response
Date: 09/04/2025
Good morning,
After reviewing the account, the customer has been issued a refund of $350.99.
Thank you.
Business Response
Date: 09/04/2025
Good morning,
After reviewing the account, the customer has been issued a refund of $350.99.
Thank you.
Customer Answer
Date: 09/11/2025
I overlooked the response from Safe Home to BBB and regrettably failed to respond in adequate time. In their response (SafeHome), they informed you that they had refunded my $350. This is untrue because I have not received any refund from this company and they continue to violate me and my customer rights. I have attached the original complaint letter, regarding complaint, #********.
Thank you!
***** ** *******

Customer Answer
Date: 09/11/2025
I overlooked the response from Safe Home to BBB and regrettably failed to respond in adequate time. In their response (SafeHome), they informed you that they had refunded my $350. This is untrue because I have not received any refund from this company and they continue to violate me and my customer rights. I have attached the original complaint letter, regarding complaint, #********.
Thank you!
***** ** *******
Initial Complaint
Date:08/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business has changed hands twice since I enrolled, ( The business I originally enrolled with was " Titanium " ), then it became *** *****. NOW, I'm dealing with "Safe Home Security ", ( I THINK ) ! When I contacted *** ***** ( I think ) to schedule a service call because my cameras weren't working, I was told I had to pay $99 up front, and that a technician wouldn't be available for at least 30 days. I explained that I was willing to pay the $99 at the time of service, but considering that I have already delt with THREE DIFFERENT OWNERS, I was unwilling to pay $99 to a business that may be gone tomorrow , causing me to pay the $99 again to whoever took over for a 4th time. The fact that their service calls are backed up more than 30 days gives ample reason for caution !
Business Response
Date: 09/04/2025
We are writing in response to the complaint filed by *** ******* ****.
Our team reached out to *** **** directly and spoke with him on September 3, 2025. During our conversation, we clarified the confusion regarding our company’s transition and reassured him that his account remains active under *** *****, operating from the same building and not a new or separate entity.
To resolve his concerns, we offered *** **** a free service call, which he accepted. After our discussion, *** **** expressed understanding of the situation and satisfaction with the resolution provided.
At this time, the matter has been addressed, and the customer is happy with the outcome.

Business Response
Date: 09/04/2025
We are writing in response to the complaint filed by *** ******* ****.
Our team reached out to *** **** directly and spoke with him on September 3, 2025. During our conversation, we clarified the confusion regarding our company’s transition and reassured him that his account remains active under *** *****, operating from the same building and not a new or separate entity.
To resolve his concerns, we offered *** **** a free service call, which he accepted. After our discussion, *** **** expressed understanding of the situation and satisfaction with the resolution provided.
At this time, the matter has been addressed, and the customer is happy with the outcome.

Customer Answer
Date: 09/04/2025
I will rescind my complaint, AFTER their technician restores my cameras to working condition.
Customer Answer
Date: 09/04/2025
I will rescind my complaint, AFTER their technician restores my cameras to working condition.
Initial Complaint
Date:08/22/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In reviewing my credit report i found this company had reported pass due payments. I did have this service for a short period of time but called and cancelled earlier this year due to financial issues. This service was provided by a door-to-door salesperson. I did not sign any contract with them. When I requested the service cancellation, I was told I could not as I was under contract. I informed them I never signed a contract, and the person sent / provided me with a signed document. I proceed to explain that I did not sign anything, someone had forged my name as that was not my signature, and again requested they cancel my services. I was under the impression that they did cancel the services.
Business Response
Date: 09/03/2025
The client is under agreement. Not only did the client electronically agree to the terms she was videotaped on a quality control recording agreeing to all the terms. If she wishes to cancel now she must pay the buyout as indicated in section 4.
Customer Answer
Date: 09/11/2025
I have been unable to respond due to illness. I will be responding within the next week, I have requested the payment history from my bank. The signed contract that was sent to me from the company was not my signature, the contract was signed by someone else. I was not given a copy of the contract by the door-to-door salesman. I intend to send Safe Home Security a written letter requesting cancellation of the service and requesting they make arrangement to pick up their equipment. I will be demanding they remove the negative trade line placed in my credit file. Since the contract was not signed by me, I believe it to be unenforceable. As far as the so call video there are several questions about the validity of the video. I did not consent to being videotaped and there was no person, or character was presented to me.
Initial Complaint
Date:08/19/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally document a pattern of deceptive business practices by Safe Home Security, Inc. (**** ****** *** *********** ** *****) and their representative Ganesh P******, who has systematically obstructed my legitimate cancellation request through what appears to be deliberate misinformation and ever-changing requirements.

Details of Deceptive Practices:

July 3: Submitted initial cancellation request after relocating, as per their terms of service

July 15: Spoke with agent Ganesh P****** who specifically instructed me to email the required master statement document to **********************, assuring me this would process my cancellation

August 4: Received email promising assignment of an account manager

August 11: Received written confirmation they received my cancellation request

August 18: Shockingly, the SAME agent Ganesh P****** now claimed they never received my documents (despite their August 11 confirmation) and demanded I:
• Physically mail identical documents
• Wait an additional 60 days
• Continue paying for inactive service

Evidence of Bad Faith Conduct:

Contradictory Instructions: The same agent provided completely different submission methods weeks apart

False Documentation Claims: Company first confirmed receipt (August 11) then denied it (August 18)

Unreasonable Delays: 60+ day processing is clearly designed to extract extra payments

Refusal to Escalate: Ganesh P****** repeatedly denied requests for supervisor intervention

Service Termination: Hung up mid-call when questioned about these discrepancies

This pattern demonstrates:
? Willful misrepresentation of cancellation requirements
? Intentional creation of bureaucratic obstacles
? Bad faith retention of customers through deception

Demanded Resolutions:

Immediate cancellation of account
Full refund of all charges incurred after July 3 cancellation request

Formal investigation into Ganesh P******'s conduct and Safe Home Security's cancellation practices
Business Response
Date: 08/29/2025
******** ** *** ********* ** *********
************ **** **
Safe Home Security has reviewed *** **’s complaint in detail. While we understand his frustration, it appears that the cancellation process was being rushed in expectation of immediate termination.
*** ** provided documentation of his home sale along with a cancellation letter dated July 3, 2025. This served as his 30-day written notice, as required by the agreement. Although the original term of his contract was for one year, the contract includes a provision that renews service month-to-month until proper cancellation notice is received.
Once *** **’s cancellation request was received and verified, billing ceased as of July 16, 2025, which was 13 days after receipt of the cancellation letter. At this time, *** **’s account is fully closed, and there are no further billing obligations due to Safe Home Security.
We regret any confusion *** ** experienced during this process, but we can confirm that his account has been properly canceled in accordance with the terms of his agreement.
Respectfully,
Princess B***
Retention Manager
Safe Home Security
Customer Answer
Date: 08/29/2025

****** ******** *******

While I am not satisfactory with Ganesh's deceiving misconduct and strongly believe that his performance needs to be thoroughly investigated by SHS, I accept that the case with the complaint ID ******** can be closed.

Sincerely,

**** **
Initial Complaint
Date:08/19/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been requesting to cancel my contract with Safe Home Security. My contract clearly states that I can cancel if I pay 90% of my remaining contract. I am prepared to do that. I want the amount in writing so I am sure I am paying the correct amount and they can't come back at me later for paying an incorrect amount. I also need the pay-off instructions. I have requested this information several times. I called them to find out how I needed to go about requesting the cancellation. They told me I can't cancel. I talked to several reps all who told me I can't cancel. We finally spoke to a manager who said the cancellation request must be in writing. We must provide a name, address and reason (the contract does NOT state that I have to provide a reason or that only certain reasons are honored so I don't believe this is even a valid request) and email the request to [email protected]. She said they would get to it when they could. She wouldn't make any promises because they were 'busy'. I emailed them the evening of 8/12/2025. I've been following-up. There has been no response. I honestly believe they don't even monitor the in-box these requests are sent to. They have lied to me and have ignored my legitimate request to cancel my contract. My contract states cancellation is allowed if I request in writing and pay the amount due. I have made the request in writing but can't pay the amount due without hearing from Safe Home Security. I believe they will just ignore me so I can't complete the requirements to cancel my contract. They have faced civil lawsuits for deceptive business practices and contract violations so I do not believe they will do the right thing. They are not a company of high ethical standards. I am going to need help in order to get this contract cancelled. They do not care about contracts or helping customers.
Business Response
Date: 08/29/2025
Response to BBB Complaint ID #********
Complainant: **** *******
Safe Home Security has reviewed Mr. *******’s concerns regarding his request to cancel his contract. We sincerely apologize for any frustration and inconvenience he has experienced during this process.
Per the terms of Mr. *******’s agreement, early termination is permitted with a payment of 90% of the unpaid contract balance. After review, the payoff amount due is $1,684.45. A formal payoff statement reflecting this amount will be generated and mailed directly to Mr. *******’s home address for his records.
We regret the delays and miscommunication he experienced in trying to obtain this information and will be working internally to ensure cancellation requests are handled more efficiently moving forward. Our goal is always to provide fair, transparent, and timely service, and we appreciate Mr. *******’s patience while this matter was resolved.
Respectfully,
Princess B***
Retention Manager
Safe Home Security
Initial Complaint
Date:08/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Earlier this week, Safe Home Security (SHS) pushed a firmware update to my alarm system, causing several sensors to become unresponsive. As a result, the system would not arm, leaving me with no protection.

I called three times this week. On my most recent call with Ganesh (###-###-####), I confirmed while on the phone that the system displayed a “failed to arm” message. Despite this, he questioned whether the alarm was truly inoperable. I explained we are leaving town on August 22, 2025 and urgently need a functioning system, but was told the earliest service date available was September 15, 2025 (nearly one month later).

Instead of offering help, I was repeatedly pressured to purchase a $35/month warranty add-on (for cameras I do not own). I was also told no work order could be scheduled unless I either committed to a 36-month warranty or paid a $99 deposit. At first, I was told the deposit was nonrefundable, but after pressing, he admitted it was refundable if canceled. When I requested to speak to a supervisor due to misinformation and urgency, I was refused a transfer. I was told the call center was too busy and my case did not qualify for escalation, but that someone “might” call me back Monday.

After supplying a $99 deposit, I was given a work order confirmation (#******) for September 15, 2025 from 1–5 pm. This is unacceptable since the failure was caused by Safe Home Security’s update and leaves my home unprotected during travel.

Resolution Requested:
• A confirmed service appointment before August 22, 2025.
• No deposit or forced warranty purchase to repair an outage caused by their update.
• Written assurance that no warranty will be added without my consent.
• A supervisor follow-up call addressing sales pressure, misinformation, and refusal to escalate.

SHS update disabled my alarm; instead of resolving it, the representative pressured me with unnecessary add-ons & withheld escalation. This is a serious safety and cust service issue.
Business Response
Date: 08/29/2025
Re: Complaint ID ******** – **** ****

We are writing in response to the above-referenced complaint from *** **** ****.
After reviewing the account and internal call records, we confirm that *** **** contacted Safe Home Security regarding issues he experienced with his system following a firmware update. Initially, a service appointment was scheduled for September 15, 2025, between 1:00–5:00 PM. *** **** expressed frustration that this was too long to wait given his planned travel. He requested a manager follow-up, and his concerns were escalated.
Our records show that subsequent outreach was made, and the appointment was successfully moved up to August 21, 2025, per the customer’s confirmation. However, on August 18, 2025, *** **** also contacted our office regarding cancellation of his service. Following verification of his account, he was informed of his contract terms and early termination obligations. The cancellation process was initiated, and his service ticket was closed the same day after he stated he had chosen another provider.
Safe Home Security strives to address all technical issues as quickly as scheduling allows, and in this case, efforts were made to advance the service date and provide manager follow-up. While we regret any inconvenience experienced, the account is now in the process of cancellation and closure, which can take up to 60 days to fully complete.
We trust this clarifies our position in this matter.
Sincerely,
Safe Home Security, Inc.

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Safe Home Security, Inc. is NOT a BBB Accredited Business.