Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

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  Safe Home Security, Inc.

  941 Moosic Rd Old Forge, PA 18518-2034

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  Safe Home Security

  2969 Irving St Riverside, CA 92504-4268

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  Safe Home Security, Inc.

  14464 Polo Club Dr Strongsville, OH 44136-8924

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  Safe Home Security, Inc.

  2300 N Broadway St Pittsburg, KS 66762-2841

Review Details

• Review fromDonald H

  Date: 08/03/2024

  1 star
  Never use this company!!!!!!!!! They will not let you cancel even if your contract has expired. Calling and canceling with sending in writing multiple times and they just keep taking money. I went to bank to stop the payments. Now I’m receiving default notices and fees for auto payment stoped, payment returned by bank as I held email confirmation to stop payments, late fees and processing fees. Please recommend and attorney! Note that SHS employee Alyssa has assigned my cancellation to employee Josh sabia which was two weeks ago but no response. I deleted the emails by mistake to prove may cancelation but did not delete the second round of emails for my future attorneys benefit SHS stop the criminal activity! One star because that’s the minimum required

• Review fromGrace G

  Date: 08/01/2024

  1 star
  Will not cancel contract of a 93 year old woman, Family members have moved in and have installed their preferred security system. We have called and emailed them numerous times and refuse to cancel her contract. I have asked to just please stop charging her account and Cristiannah P***** has refused to cancel contract. My husband even spoke to them on Monday July,29, 2024 and they still refused. Mother-in-law is on a fixed income and they still refuse to cancel contract. Mother-in-law also spoke to them on Monday July 29 and she asked for in to be canceled. They still refused. Not a company I would refer to anyone.

• Review fromMah-- M

  Date: 07/19/2024

  1 star
  Safe home security company is providing worst services. OUT OF FOUR TWO Cameras are not working. They are charging us for four cameras. We dont want to continue the service and dissolve the contract. The cameras are always out of order no video clips. Just they want more and more money. Poor customer service. They dont send any technicians. So bbb help us in discontine the contract.

• Review fromRichard G

  Date: 07/18/2024

  1 star
  This outfit tricked my 92 year old mother into signing a multi-year contract. They NEVER installed any monitoring equipment, NEVER monitored anything, but are billing her for over $3,000 for services they never rendered. I asked one of their representatives “So you are billing her simply because you got her to sign a contract, despite the fact you never delivered or installed any equipment?” His answer: “Yes.” I am turning the matter over to the State Attorney General’s office. Safe Home Security is a confederation of con men and criminals.

• Review fromSande C

  Date: 07/18/2024

  1 star
  Worst Company ever. I fill taken advantage of. I have been paying for over 3 years for a service I used maybe 3 or 4 times. I want to cancel but they still want me to pay the remainder of the contract. Which I called to do today. They just pass you off to someone else, gave me a website that doesn’t seem to be working. Wanted to leave zero stars but this website won’t let me!

• Review fromJerry A

  Date: 07/18/2024

  1 star
  This company should have zero stars. They are horrendous. How dare Toll Brothers sell there account base to the highest bidder which is obviously who these guys were. After being suckered into a three year alarm contract with TBI, Toll Brothers Smart Home division, with about a year left they sell off the services to these clowns. Try canceling, three calls, three “customer service” reps telling me someone will call back while they continue to bill and try and collect. Finally got a supervisor who knew I knew more than they wanted me too, finally agreed to cancel my service. Let’s see if I get another bill or not. STAY AWAY.

• Review fromJoseph C

  Date: 07/17/2024

  1 star
  I am also a **** ******** victim. When they completed my development they apparently sold off all of the security contracts to Safe Home, who then provided NO service. My alarm system started giving false alarms in November of 2023. I contacted Safe Home who at first indicated the problem could be fixed remotely. They apparently did nothing as the false alarms continued. I finally got someone who said they remote check of my system indicated I needed a new battery and I would have to pay $60 for the battery up front and a technician would come by that same day to install it. I paid the $60 and no one ever showed up! I had to call a local alarm company to come out and install a new battery ($45 including house call). Safe home would not refund the $60 charge and after several letters to Visa they cancelled the charge. This did not deter Safe Home. I wrote them and cancelled my account but they continue send bills, I just received a bill renewing service with them for another year. I am sending a certified letter this time requesting this account be closed. I have given them zero stars and would give minus stars if I could.
  

• Review fromMichael S

  Date: 07/10/2024

  1 star
  My builder, Toll Brothers, tricked me into getting a security system with their company, Toll Brothers Smart Home Technologies, Inc. However, this is a scam by Toll Brothers to sucker you into a contract which they then sell. My contract was sold to Safe Home Security. These people were awful at every turn, and never called when a false alarm went off. I had to pay to get out of the contract (which I never signed with them!) early to get a real service. They deserve an F rating.

• Review fromEddie1234567

  Date: 07/08/2024

  1 star
  It took 6 months to send the service guy to fix the malfunction, and when it didn't work twice, I called and asked them to come and get the lock & cameras they installed. They didn't reply to me since then Jul 2019 , i sold the house in June 2020, and they kept billing me for years i guess.
  And 5 years later they just put me on collection. And they explain the (evergreen law) = "Auto renewal" EVEN AFTER CANCELATION! which I've never heard of before while the fraudulent sales person told me it's 2 years contract only because that's what I asked for.
  I got around 10 voicemail from them just to remind me with this old trauma with new one and that's a $1,400 collection
  Update
  I paid the collection Ransom on May 9th - 202460 days ago and they never care to update the ******* information
  Only pay the via escrow if you want collection to be removed
  It's disgusting how these kind of businesses get a way with these things.
  

• Review fromChristine C

  Date: 06/25/2024

  1 star
  The worst company you can partner with, a company that doesn't know what there doing and only cares about getting paid. I want to stop paying but I don't want a collection.