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Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Home Security, Inc. has 33 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 215 Customer Reviews

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    Review Details

    • Tim K

      Date: 09/11/2024

      This company is a scammer they lied to us about up dating are equipment and locked us in another contract and we was all ready in a contract with brinks

    • James C

      Date: 09/10/2024

      I have tried for over a year to cancel my contract with Safe Home Security. I have received numerous calls from their service representative asking what they could do to keep me. I explained that I was a 75 year old retired man living on a fixed income and could not afford their service any longer. much later I was informed that I had to notify them 60 days in advance by mail or Email. I called twice to get the Email address and was tole they couldn't give it to me. I asked for their supervisor and was told it would take a while because he was busy. I found the Email address on line , sent them the request to cancel and was told I missed the deadline by 7 days and will have to pay another year . My contract ends in 41 days. I don't know what to do.

    • Ken B

      Date: 09/09/2024

      Beware this company renewed my service with out my consent. They are scamming people.

    • Julia Beth B

      Date: 08/24/2024

      I have been with this company since 2008-09 and they are still protecting my home and its contents. BTW, I live in North Carolina. I'm very happy with this company and in fact, I'm getting ready to upgrade to a wireless system, only $10 more monthly, a deal, to day the least! This company is located in Connecticut and they are VERY thorough and professional. I don't understand why there are so many complaints about Customer Service, which I find to be exemplary.

    • Peter H

      Date: 08/19/2024

      Not much I can add to these poor reviews. The company is very deceptive in all of their dealings. They will tell you one thing and do something else. In my case they told me to contact them in March when my contract was up to cancel. When I did they said I missed the 30 day window for writen notification and are telling me I am auto enrolled for another year. Then on the phone and in writing they tell me I don't have to pay. Then they continue to bill and call harassing me for payment. Stay away from this company, they are crooked.

    • Stella D

      Date: 08/03/2024

      I used Safe Home for almost 18 months. There service was non existent with faulty equipment. So I went with Brinks because they said Brinks would buy them out. They didn't. So I now have a hole in my wall and no system. After Brinks came back and took there system out I tried to get safe home to reinstall for the rest of the contract. They refused. So now my credit score has been hit for more than a 100 points. I have a hole and no system. I am 74 years old and need a system. I refused to pay them for the equipment and they refuse to take it back. Please help. SHS has 584 complaints with only 150 solved. I need help.

    • Donald H

      Date: 08/03/2024

      Never use this company!!!!!!!!! They will not let you cancel even if your contract has expired. Calling and canceling with sending in writing multiple times and they just keep taking money. I went to bank to stop the payments. Now I’m receiving default notices and fees for auto payment stoped, payment returned by bank as I held email confirmation to stop payments, late fees and processing fees. Please recommend and attorney! Note that SHS employee Alyssa has assigned my cancellation to employee Josh sabia which was two weeks ago but no response. I deleted the emails by mistake to prove may cancelation but did not delete the second round of emails for my future attorneys benefit SHS stop the criminal activity! One star because that’s the minimum required

    • Grace G

      Date: 08/01/2024

      Will not cancel contract of a 93 year old woman, Family members have moved in and have installed their preferred security system. We have called and emailed them numerous times and refuse to cancel her contract. I have asked to just please stop charging her account and Cristiannah P***** has refused to cancel contract. My husband even spoke to them on Monday July,29, 2024 and they still refused. Mother-in-law is on a fixed income and they still refuse to cancel contract. Mother-in-law also spoke to them on Monday July 29 and she asked for in to be canceled. They still refused. Not a company I would refer to anyone.

    • Mah-- M

      Date: 07/19/2024

      Safe home security company is providing worst services. OUT OF FOUR TWO Cameras are not working. They are charging us for four cameras. We dont want to continue the service and dissolve the contract. The cameras are always out of order no video clips. Just they want more and more money. Poor customer service. They dont send any technicians. So bbb help us in discontine the contract.

    • Richard G

      Date: 07/18/2024

      This outfit tricked my 92 year old mother into signing a multi-year contract. They NEVER installed any monitoring equipment, NEVER monitored anything, but are billing her for over $3,000 for services they never rendered. I asked one of their representatives “So you are billing her simply because you got her to sign a contract, despite the fact you never delivered or installed any equipment?” His answer: “Yes.” I am turning the matter over to the State Attorney General’s office. Safe Home Security is a confederation of con men and criminals.

    Safe Home Security, Inc. is NOT a BBB Accredited Business.

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