Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    • Yahoo!

      10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

    Customer Review Ratings

    1.04

    Average of 378 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Kayla J

      Date: 07/01/2025

      I was recently logged out of my Yahoo email account, which is connected to job applications and important personal information. While attempting to reset my password, I discovered that my recovery email had been deactivated due to inactivity. As a result, Ive been unable to regain access to my account. I have not been able to reach a live support agent, and Yahoo is requiring a fee for assistance with account recovery. Ive been a loyal customer for over 10 years, and I find it unacceptable that basic support is being withheld unless I pay. This has caused significant disruption to my job search and access to critical information.

    • Kayla J

      Date: 07/01/2025

      I was recently logged out of my Yahoo email account, which is connected to job applications and important personal information. While attempting to reset my password, I discovered that my recovery email had been deactivated due to inactivity. As a result, Ive been unable to regain access to my account. I have not been able to reach a live support agent, and Yahoo is requiring a fee for assistance with account recovery. Ive been a loyal customer for over 10 years, and I find it unacceptable that basic support is being withheld unless I pay. This has caused significant disruption to my job search and access to critical information.

    • chris g

      Date: 06/26/2025

      Yahoo is basically extorting to pay $13 per month for a premium subscription to access my email account even though I have my password. They say they have changed their security questions for verifications but they never gave me notice of the change. I've had this email for over ten years and have been logged in from my phone. I submitted my drivers license which matches my email name and they still asks me to login from a device I've used before. I would pay the $13 if they gave me access to my email.

    • Bill G

      Date: 06/25/2025

      I dont know why but they are being Biased as h*** with me.Every single reply i do or comment on yahoo, gets rejected saying THEY DO NOT MEET THEIR ************** does saying.This is the recent article "In a First, America Dropped 30,000-Pound Bunker-BustersBut Irans Concrete May Be Unbreakable, Scientists Say"I said we seriously do not have any problems with this since The **** has some serious ****** ****** missiles...And every single message i post or reply gets this...Your comment violates the community guidelines and has been rejected.I know ATT owns it and I am on ATT Internet with my fiber, and ATT cell service.And if this c*** keeps up I am gonna drop both now.

    • Phyllis H

      Date: 06/25/2025

      **************** tries to help but apparently has to go back to the script every few minutes. The supervisor told me she was the highest authority I could reach when I asked to speak to a manager and hung up on me when I asked for a phone number to reach someone in greater authority. Calling the number provided also gets you first to a provider who tells you phone tech assistance involves enrolling in a monthly fee. If it sounds like a scam, then its probably a ..

    • Desiree A

      Date: 06/25/2025

      I have been tying to get in contact with someone regarding my account but they keep wanting me to pay just to speak to them and it mostly seems like scams. How can I get a hold of them?

    • Paul Z

      Date: 06/23/2025

      Locked out of my Yahoo account with current password and cell phone recovery number. Yahoo is requesting payment over the phone which is crazy?

      Yahoo!

      Date: 06/24/2025

      Yahoo offers free email. If a user is not able to access their account, or needs assistance with account recovery, there is a paid support option available. The terms of service states that it is the user's responsibility to keep the account recovery information accurate and up to date.

    • jacqui r

      Date: 06/10/2025

      Worst ever. Terrible customer service response or lack there of. I called customer support and they wanted me to pay a monthly subscription. That was the only option. I am disappointed and am considering closing my account after I gain access to get important information from my emails. It seems that Yahoo has become useless. If it were possible, I would leave zero stars.

      Yahoo!

      Date: 06/11/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist *************** for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Joshua B

      Date: 06/05/2025

      AOL's complete outdated and garbage platform. Now send your account into an infinite loop for password reset. In order to divert you to premium services that you have to pay 42 get your account unlocked. Avoid these guys with all your efforts.

      Yahoo!

      Date: 06/06/2025

      We're sorry but it looks like we don't have enough information on this account to securely verify your identity as the account owner. Because we can't confirm it's your account, we won't be able to help you with this particular AOL ID.

    • Donna C

      Date: 06/04/2025

      Zero stars is the best possible review I would leave if possible.I have 2 emails with yahoo. They are the back up/security to each other. I have the correct password for 1 of those emails. However since I recently aquired a new device it would like me to fetch a code from my email I do not have access to. Of course, seeing as how I can not get into the second account wothout resetting my password, and I cant reset my password without access to the email I do have proper login for it is absoluty useless. Yahoo! hides behind a paywall to get you to call, but they offer no solutions based on reviews of others. If I could gain access to the account I actually have the password for, this would not be an issue. No wonder Yahoo! is failing so bad. No option to answer security questions, only an endless cycle of emailed codes that are impossible to access. This is an awful way to deal with people. I will absolutely not pay to gain access to what is rightfully my own account. Especially when from the looks of it, paying wont even help.

      Yahoo!

      Date: 06/04/2025

      Yahoo has received the complaint and will reach out to the user to assist.

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.