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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo! Canada Co.

      200 - 99 Spadina Ave Toronto, ON M5V 3P8

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    Customer Review Ratings

    1.04

    Average of 320 Customer Reviews

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    Review Details

    • Dennis W

      Date: 07/29/2025

      Having the same issue as everyone else with account login. This has to be a money grab on yahoos part. Ive had this email for like 15 years, but I guess thats about to change

    • Sarah M

      Date: 07/29/2025

      I have been a customer of ********************** for over 20 years, and during that time, I have dealt with the ADs and multiple annoyances that this company has posed, because the one value that they provided was that I could access all my emails going back the full 20 years. As of this week, July 2025, they have changed their policy to limit email storage to 20 GB, which is half my current inbox. They are essentially holding my own information hostage, to force me to pay for a subscription. When I call to complain and to voice my concern, they tell me there is NO OFFICIAL METHOD TO COMPLAIN. No one should use yahoo anymore again, ever. This company should be shut down. I will be spending the next few weeks shifting all my emails to an alternate email provider that actually speaks to its customers. If I could use less than one star, I would.

    • Jennifer M

      Date: 07/28/2025

      When trying to access my acct, wont let me use password sends to an old phone number for recovery. I called the help line was told to log back in on PC - did not work. Im on my cell. I did the texting helpline - no help. I was told a $5 refundable charge would be taken out of my acct. I was charged $45 STILL no help. VERY UNHAPPY. Im not able to receive $600 concert tickets, sign my child up for school - this is ridiculous for an email I have had for prob 15 yrs.

    • Carolyn P

      Date: 07/27/2025

      As a long-time Yahoo Mail user, I feel compelled to share my experience with Yahoos current account recovery process, which I believe needs significant improvement.Recently, I attempted to regain access to my Yahoo account after losing access to the recovery phone number. Unfortunately, the system only allowed password reset via that outdated number, with no alternative recovery methods such as backup email, security questions, or identity verification via support unless I opted to pay for premium customer service. This creates a barrier to access that feels unreasonable, especially for a free email service.Yahoo does offer biometric verification (via government-issued ID and a live facial photo) as an alternative, but I found this process to be overly invasive and, ultimately, ineffective. Despite submitting clear and accurate information, the system failed to verify my identity. This raises concerns about both the accuracy of Yahoos verification tools and the security of the sensitive personal data (PII) being collected.Given Yahoos history of large-scale data breaches, transparency around how this sensitive information is stored and handled is especially important and currently ********** contrast to other major email providers that offer multiple, secure, and privacy-conscious recovery options, Yahoos process feels unnecessarily rigid and privacy-invasive. Moreover, requiring users to pay for basic access recovery undermines trust and user loyalty.I encourage ********************** to re-evaluate its account recovery process, offer more user-friendly alternatives, and improve transparency around data privacy. Email is a critical tool, and users deserve reliable, fair, and secure access to their accounts.

    • John M

      Date: 07/19/2025

      I have the same problem as ********* I have 2 step verification but with an old phone number and through an AOL but when I try giving the code to phone support through my AOL the second time my AOL doesn't show up as a recovery email my yahoo mail does. But Its telling me I have to give them the code before I can even use the paid support so with out a code I can't even talk with anyone. With all the complaints I have seen this is ridiculous even seen a couple of class action lawsuits against yahoo. Any one have any ideas how to get back into their yahoo account let us know. The sad part I'm not even able to speak with anyone on a paid support call

      Yahoo!

      Date: 07/21/2025

      The AOL Team has received the details of this complaint and will reach out to the user to investigate and assist *************** for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Quinton J

      Date: 07/15/2025

      Hi , I'm stuck in a login loop. The automated recovery tool only offers to send a code to a phone number I no longer have, and it's not giving me any other options like a recovery email.

      Yahoo!

      Date: 07/17/2025

      Support for this users issue is available through our main phone support and requires a paid subscription. Non-paid support is handled through our online help pages.

    • J. A.

      Date: 07/14/2025

      Account password recovery system only allows for password reset via phone number. If the phone number hasn't been updated and cannot be reset you are required to pay for customer service support to regain access. Their biometrics verification is very invasive, however, it appears necessary since their data breach years ago. The problem is after giving permission to scan my license and taking a photo to send they still can't verify my information. This leads me to believe this is flawed system with further concerns regarding security of my personally protected information (PII) with a customer representative. Other email services have more practical verification systems and less infringement. Yahoo has essentially locked out customers from their accounts without first paying for reentry.

      Yahoo!

      Date: 07/16/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

      J. A.

      Date: 07/25/2025

      No contact has been made in any form within 96 hours. I instead have received a scam email from a "Yahoo Concierge Team" regarding the matter. This is a false Yahoo group which further proves the concerns of Yahoo security.

    • Marlon C

      Date: 07/14/2025

      Locked out of an account Ive had since I was ************************************************************************************************************ Truly a disgrace from a company I thought I could trust. Its truly a shame because this is something that seems to be happening to many people, and seems like a quick way to grab cash off of people using underhanded methods coaxing a subscription to their premium service that is essentially useless.

      Yahoo!

      Date: 07/17/2025

      The Yahoo Team has received the details of this complaint and will reach out

    • Alphaa P

      Date: 07/13/2025

      I have had several Yahoo Mail accounts for more than a decade. In the last few months, including today 7/13/25 several problems have happened. 1/ If Im signed out on a few accounts, it only lets me login on two accounts within 24 hours. 2/On 6/4/25 it took me several days (due to 1st problem) to reassign a new recovery/verify email (from one I had used for years, and now trying to eliminate the old email account completely) for all my Yahoo Emails. 3/Since 7/8/25 all of my Yahoo emails (in trying to login) required I change my Password and re-verify/recover a Code to login. Problem! It was using my old recovery/verify email (changed in June 2025) though I had deleted it; and Ive had to add my new verify/recovery email again that I added in June 2025. 4/After only being able to login to two accounts, the 3rd account attempt is stopped by telling me to login with another device (there isnt one), rather than sending me a new Code from a known Verify/recovery email account, (just used for the other two accounts.) Again, I had to wait another 24 hours to try again! 5/ The only way to contact a live Yahoo **************** now is to pay for a monthly subscription! Please help BBB! I dont have a budget to pay for their self-inflicted problems that didnt exist till they started charging for customer service. I just want to get into my important emails from over a decade of use.Also, I dont use a mobile phone, so it cannot be used for a second *************** looks like youve been able to help resolve others problems that are similar. I appreciate any help with this matter.

      Yahoo!

      Date: 07/15/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist *************** for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Rob S

      Date: 07/12/2025

      Demanding payment perform a password recovery is a total scam. I have been trying for months to regain access to my yahoo account, have been directed to their free account recovery support chat only for it to tell me the only way they can help is if I sign up and pay a monthly fee to recover my password.

      Yahoo!

      Date: 07/18/2025

      The Yahoo team attempted to contact *** ******* but received no response.

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