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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    • Yahoo!

      10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

    Customer Review Ratings

    1.04

    Average of 378 Customer Reviews

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    Leave a Review

    Review Details

    • J. A.

      Date: 07/14/2025

      Account password recovery system only allows for password reset via phone number. If the phone number hasn't been updated and cannot be reset you are required to pay for customer service support to regain access. Their biometrics verification is very invasive, however, it appears necessary since their data breach years ago. The problem is after giving permission to scan my license and taking a photo to send they still can't verify my information. This leads me to believe this is flawed system with further concerns regarding security of my personally protected information (PII) with a customer representative. Other email services have more practical verification systems and less infringement. Yahoo has essentially locked out customers from their accounts without first paying for reentry.

      Yahoo!

      Date: 07/16/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

      J. A.

      Date: 07/25/2025

      No contact has been made in any form within 96 hours. I instead have received a scam email from a "Yahoo Concierge Team" regarding the matter. This is a false Yahoo group which further proves the concerns of Yahoo security.

    • Marlon C

      Date: 07/14/2025

      Locked out of an account Ive had since I was ************************************************************************************************************ Truly a disgrace from a company I thought I could trust. Its truly a shame because this is something that seems to be happening to many people, and seems like a quick way to grab cash off of people using underhanded methods coaxing a subscription to their premium service that is essentially useless.

      Yahoo!

      Date: 07/17/2025

      The Yahoo Team has received the details of this complaint and will reach out

    • Alphaa P

      Date: 07/13/2025

      I have had several Yahoo Mail accounts for more than a decade. In the last few months, including today 7/13/25 several problems have happened. 1/ If Im signed out on a few accounts, it only lets me login on two accounts within 24 hours. 2/On 6/4/25 it took me several days (due to 1st problem) to reassign a new recovery/verify email (from one I had used for years, and now trying to eliminate the old email account completely) for all my Yahoo Emails. 3/Since 7/8/25 all of my Yahoo emails (in trying to login) required I change my Password and re-verify/recover a Code to login. Problem! It was using my old recovery/verify email (changed in June 2025) though I had deleted it; and Ive had to add my new verify/recovery email again that I added in June 2025. 4/After only being able to login to two accounts, the 3rd account attempt is stopped by telling me to login with another device (there isnt one), rather than sending me a new Code from a known Verify/recovery email account, (just used for the other two accounts.) Again, I had to wait another 24 hours to try again! 5/ The only way to contact a live Yahoo **************** now is to pay for a monthly subscription! Please help BBB! I dont have a budget to pay for their self-inflicted problems that didnt exist till they started charging for customer service. I just want to get into my important emails from over a decade of use.Also, I dont use a mobile phone, so it cannot be used for a second *************** looks like youve been able to help resolve others problems that are similar. I appreciate any help with this matter.

      Yahoo!

      Date: 07/15/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist *************** for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Rob S

      Date: 07/12/2025

      Demanding payment perform a password recovery is a total scam. I have been trying for months to regain access to my yahoo account, have been directed to their free account recovery support chat only for it to tell me the only way they can help is if I sign up and pay a monthly fee to recover my password.

      Yahoo!

      Date: 07/18/2025

      The Yahoo team attempted to contact *** ******* but received no response.

    • Victoria M

      Date: 07/11/2025

      Forcing me to pay to be able to regain access to my personal email is insanity and disgusting shady business!!!!

      Yahoo!

      Date: 07/14/2025

      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Crystal S

      Date: 07/10/2025

      $13 to unlock your account even-though you couldn't unlock it because of a technical issue in their side? Nah tell them it's $4. They will haggle you but it's $4 with the "deal" then don't forget to cancel.

      Yahoo!

      Date: 07/11/2025

      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

      Crystal S

      Date: 07/16/2025

      Yes, I understand the business practice. What I don't understand is paying for the service when I was unable to successfully reset my password through the other method despite numerous attempts. Seems incredibly convenient that the "free" process doesn't work for myself or many others, who are then coerced into a long conversation with an agent where 30 mins is spent explaining the packages and 1 min is spent actually solving the issue.

    • Marquis J

      Date: 07/10/2025

      I have been trying to log in and change my old recovery numbers in my old yahoo account and i wasnt able to get help. all i want to do is change the old info but i was told twice on the phone there was nothing they can do even after providing my info is there anyone that can reach out and can help me with this??

      Yahoo!

      Date: 07/11/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Be H

      Date: 07/02/2025

      Yahoo with out my knowledge locked my email account. For me to get it unlocked it costs $4.00 . Which is ridiculous! Besides the fact that you cant find an email address or physical address to write a complaint. This is Fraudulent

    • J. T

      Date: 07/02/2025

      "Zero stars is the best possible review I would leave if possible.I have 2 emails with yahoo. They are the back up/security to each other. I have the correct password for 1 of those emails. However since I recently aquired a new device it would like me to fetch a code from my email I do not have access to. Of course, seeing as how I can not get into the second account wothout resetting my password, and I cant reset my password without access to the email I do have proper login for it is absoluty useless. Yahoo! hides behind a paywall to get you to call, but they offer no solutions based on reviews of others. If I could gain access to the account I actually have the password for, this would not be an issue. No wonder Yahoo! is failing so bad. No option to answer security questions, only an endless cycle of emailed codes that are impossible to access. This is an awful way to deal with people. I will absolutely not pay to gain access to what is rightfully my own account. Especially when from the looks of it, paying wont even help."Same scenario here, was told to call a number and have to pay to get help. so BS!!!!

    • Justin B

      Date: 07/01/2025

      making someone pay to reset a password wow yall have out done yourself

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