Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • AOL Canada

      200 - 99 Spadina Ave. Toronto, ON M5V 3P8

    • Oath

      Legal Support PO Box 65771 Sterling, VA 20165

    Customer Review Ratings

    1.04

    Average of 378 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Daisy T

      Date: 08/05/2025

      When trying to log in to my account, I wasnt prompted to enter my password, instead, I was asked to verify a code sent to my old phone number, which I no longer have access to. Because of this, Ive completely lost access to my account.I tried calling customer service (despite the fact that theres a charge, which is frustrating in itself), only to find out that Yahoo doesnt even offer direct support in *******Ive been using Yahoo for decades, and Im extremely disappointed with how this situation has been handled. I sincerely hope theres a way to recover my account without needing access to that old phone number.

      Yahoo!

      Date: 08/06/2025

      Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages at *******************************.

    • Jennifer K

      Date: 08/03/2025

      Yahoo crashed 7/24/25 and since then I have been unable to log in. My kids school info is in my mailbox as well as 25+ years of family history. NO customer support. If you call ********************** they want to charge for recovery and they are asking for information not related to the mailboxie Driver license etc. When trying to recover the recovery email is going to another country. Very suspicious.

    • Lindse C

      Date: 07/31/2025

      Deserves 0 stars. For a company to actually think it's okay to charge money (of any amount) for customer support is absolutely absurd!! I can not get into my email because it won't send the verification email toy alternative email. What little customer support you get before you have to pay just runs you around in circles and is no help!! What's more absurd is the company has nothing but poor reviews and ratings yet they do nothing to improve. only thing I recommend is if you have a yahoo email switch it to another company!

      Yahoo!

      Date: 08/01/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Antonio R

      Date: 07/31/2025

      Worst service, charging to access my email. $12.95 to gain access to my yahoo mail account is ridiculous.

      Yahoo!

      Date: 08/01/2025

      The Yahoo team will reach out to the member regarding their account.

    • Dennis W

      Date: 07/29/2025

      Having the same issue as everyone else with account login. This has to be a money grab on yahoos part. Ive had this email for like 15 years, but I guess thats about to change

      Yahoo!

      Date: 07/30/2025

      Thank you for reaching out and providing your feedback. Since the email address provided is the one currently experiencing the issue, we are unable to contact you to assist with this matter.

    • Sarah M

      Date: 07/29/2025

      I have been a customer of ********************** for over 20 years, and during that time, I have dealt with the ADs and multiple annoyances that this company has posed, because the one value that they provided was that I could access all my emails going back the full 20 years. As of this week, July 2025, they have changed their policy to limit email storage to 20 GB, which is half my current inbox. They are essentially holding my own information hostage, to force me to pay for a subscription. When I call to complain and to voice my concern, they tell me there is NO OFFICIAL METHOD TO COMPLAIN. No one should use yahoo anymore again, ever. This company should be shut down. I will be spending the next few weeks shifting all my emails to an alternate email provider that actually speaks to its customers. If I could use less than one star, I would.

      Yahoo!

      Date: 08/12/2025

      The Yahoo team will reach out to the member regarding email storage.

    • Jennifer M

      Date: 07/28/2025

      When trying to access my acct, wont let me use password sends to an old phone number for recovery. I called the help line was told to log back in on PC - did not work. Im on my cell. I did the texting helpline - no help. I was told a $5 refundable charge would be taken out of my acct. I was charged $45 STILL no help. VERY UNHAPPY. Im not able to receive $600 concert tickets, sign my child up for school - this is ridiculous for an email I have had for prob 15 yrs.

      Yahoo!

      Date: 07/30/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Carolyn P

      Date: 07/27/2025

      As a long-time Yahoo Mail user, I feel compelled to share my experience with Yahoos current account recovery process, which I believe needs significant improvement.Recently, I attempted to regain access to my Yahoo account after losing access to the recovery phone number. Unfortunately, the system only allowed password reset via that outdated number, with no alternative recovery methods such as backup email, security questions, or identity verification via support unless I opted to pay for premium customer service. This creates a barrier to access that feels unreasonable, especially for a free email service.Yahoo does offer biometric verification (via government-issued ID and a live facial photo) as an alternative, but I found this process to be overly invasive and, ultimately, ineffective. Despite submitting clear and accurate information, the system failed to verify my identity. This raises concerns about both the accuracy of Yahoos verification tools and the security of the sensitive personal data (PII) being collected.Given Yahoos history of large-scale data breaches, transparency around how this sensitive information is stored and handled is especially important and currently ********** contrast to other major email providers that offer multiple, secure, and privacy-conscious recovery options, Yahoos process feels unnecessarily rigid and privacy-invasive. Moreover, requiring users to pay for basic access recovery undermines trust and user loyalty.I encourage ********************** to re-evaluate its account recovery process, offer more user-friendly alternatives, and improve transparency around data privacy. Email is a critical tool, and users deserve reliable, fair, and secure access to their accounts.

      Yahoo!

      Date: 07/29/2025

      The Yahoo team has received the details of this complaint and has forwarded it to the appropriate team for review.

    • John M

      Date: 07/19/2025

      I have the same problem as ********* I have 2 step verification but with an old phone number and through an AOL but when I try giving the code to phone support through my AOL the second time my AOL doesn't show up as a recovery email my yahoo mail does. But Its telling me I have to give them the code before I can even use the paid support so with out a code I can't even talk with anyone. With all the complaints I have seen this is ridiculous even seen a couple of class action lawsuits against yahoo. Any one have any ideas how to get back into their yahoo account let us know. The sad part I'm not even able to speak with anyone on a paid support call

      Yahoo!

      Date: 07/21/2025

      The AOL Team has received the details of this complaint and will reach out to the user to investigate and assist *************** for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Quinton J

      Date: 07/15/2025

      Hi , I'm stuck in a login loop. The automated recovery tool only offers to send a code to a phone number I no longer have, and it's not giving me any other options like a recovery email.

      Yahoo!

      Date: 07/17/2025

      Support for this users issue is available through our main phone support and requires a paid subscription. Non-paid support is handled through our online help pages.

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.