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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    • Yahoo!

      10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

    Customer Review Ratings

    1.04

    Average of 378 Customer Reviews

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    Leave a Review

    Review Details

    • Brandon D

      Date: 09/04/2025

      Yahoo is forcing me to use a paid service to recover a lost account. I apparently have no other option but to give them money to recover an account that was hacked.

      Yahoo!

      Date: 09/05/2025

      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Beth S

      Date: 09/02/2025

      Got locked out of my account called and verified my info then they wanted 10$ to unlock my account it's a scam. They lock accounts on purpose to get money

      Yahoo!

      Date: 09/03/2025

      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • amy m

      Date: 09/02/2025

      Yahoo- Locked or deleted my email account that Iv'e had for at least 25 years. No sign of the account and I can't get help from anyone. Yahoo says talk to ********** says talk to Yahoo! Extremely upsetting.

      Yahoo!

      Date: 09/03/2025

      While Yahoo hosts the mailbox for *** Global accounts, all security is handled by ******* will reach out to the email address provided and see what assistance we can provide.

    • brenda m

      Date: 09/01/2025

      why would i have to pay money to speak to someone to help me update my number so i can access my account after i verified my account i have had my account for a very long time and now that i had to change my number i cannot access my account because i cannot get the verification code. i need my account. i need to update my new number to my account so that i can get the verification code. select a star????? zero stars for no help.

      Yahoo!

      Date: 09/02/2025

      Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Jada C

      Date: 08/31/2025

      Ive been trying to access my email account on ********************** but it keeps telling me my password is invalid. Ive tried resetting the password but it keeps sending it to an old number and it isnt sending it to the recovery email on file. can someone please contact me

      Yahoo!

      Date: 09/02/2025

      Yahoo has received the complaint and will reach out to assist.

    • Elaine G

      Date: 08/31/2025

      They are holding my email hostage. I spoke with someone that told me to delete emails and that didnt work. They want ***** a month for tech support.

      Yahoo!

      Date: 09/02/2025

      Yahoo provides free email and self help is free via *******************************. If users need support via our techs we do offer different paid technical phone support options.

    • Lalitha l

      Date: 08/28/2025

      very poor customer service and they lie a ****** report them they harass you to pay for email.

      Yahoo!

      Date: 09/02/2025

      Support for this user's issue is available through our main phone support, and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Chase F

      Date: 08/28/2025

      If I could give a zero stars I would, trying to get a refund for my yahoo,support because I have to pay 14 dollars to even receive help from yahoo, was hung up on and didnt get my refund, I called backed and they said billing department was closed, even tho I just got off the phone with someone who was apart of the bill department! Worst customer service Ive ever received over the phone, they deleted my email without my knowledge and I paid for a subscription to recover my account but couldnt recover it! They should be out of business, this company is f****** terrible.

      Yahoo!

      Date: 08/28/2025

      Thank you for providing your feedback to Yahoo. Review your billing history on the My Subscriptions page at ***********************************************************************

    • B L

      Date: 08/27/2025

      8/27/25 - AFTER FILING COMPLAINT WITH THE BBB - YAHOO CUT MY ACCOUNT; "********************** No recovery options listed This account can no longer be accessed. To keep using Yaho o, create a new account or go to Help for more options."THIS WAS RECEIVED 4 HOURS AFTER FILING A COMPLAINT REGARDING YAHOO NOT ALLOWING ME ACCESS TO MY UNLESS I PAY TO LOGIN!

    • Donna R

      Date: 08/27/2025

      I am a 70-year-old woman and have been with Yahoo for over 15 years. If Yahoo asked for a recovery phone number, I skipped that and just logged in. All I had at the time was my landline phone number associated with my account. I had no problem logging into my account for years without any issues from Yahoo. A week ago, I cleared my browsing history and tried to log back into Yahoo Mail. Now Yahoo asks to send a code to my phone so I can log in. I called Yahoo (THE RIGHT YAHOO NUMBER) to tell them I can't log in because I only have a landline on file. I explained that I have a track phone. Can you use that phone to send me a recovery code? Can you update my number? They said NO! They told me I need to buy a smartphone. They said once I get a smartphone, they will send a code to that device. Then ********************** said I need to send them a copy of my driver's license, front and back. They also told me I would need to take a picture of myself to prove my identity. I told them I am not sending my photo ID to *****. How do I know who you are? I've heard that you can send Yahoo your photo ID, then they turn around and say SORRY, WE CAN'T HELP YOU. Now Yahoo is allowing GOD KNOWS WHO IN ***** to have your drivers license with all your personal information on the back and a picture of you. On top of that, Yahoo wants your credit card information to pay for the privilege of being interrogated just to regain access to your account. Whats sad is that Yahoo wants you to feel comfortable proving who you are here in the *** to a country overseas that is, unfortunately, known for scamming people.

      Yahoo!

      Date: 08/28/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

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