Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are drawing money from my account and I never have used them much less ever heard of them. They are scammers.

  Business Response

  Date: 06/20/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown) on 12Jun2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged onto my bank account and saw that **************** charged me $25 but didn't tell me for what they were charging **** found rheir website and contacted them. I sent them this message: "I noticed a $25.00 charge against my bank account from you. What was that for? I do not recall agreeing to give you access to my bank account! Please cancel my account and refund me the $25.00 you took from me without my permission (stole from me!) IMMEDIATELY. Failure to do so will result in charges of Petit Larceny and Cybercrimes being filed against you in a court of law. And since your are in ********** and I am not, those would be Felony charges since this crime crosses State Lines. Refund my money to me! NOW!"I also attached a screenshot of the charge against my account.

  Business Response

  Date: 06/19/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Consumer Electronics Department Stores site (exact website unknown) on 11Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your telephone call to us on 19Jun2025 at which time we believed this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for anything on this website and I was charged $25 dollars which I guess was for a subscription.

  Business Response

  Date: 06/19/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown) on 12May2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a non-approved charge on my card for $25.00 from ****************. I did not authorize this charge. I tried to call this place but no answer. This place is a scam.

  Business Response

  Date: 06/17/2025

  Despite your claim, our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown) on 10Jun2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up to a charge for $25 from shipmentsfree.com w2n from which Ive never heard of, I tried to call the number on that companies website but they couldnt give me any information because nothing is associated with my emails, because Ive never even heard of them. Im not sure what this site is, but it all sounds very phishy.

  Business Response

  Date: 06/17/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "Tanya Phillips" with email address "[email protected]".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at (310) 356-6886, by email to [email protected], or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!  
  
  We acknowledge your prior telephone call and chat session with us.  At that time, you told us that your card was hacked and used by someone else but did not include that detail in this complaint.  
  
  Thank you for your screenshot.  We believe the payment method shown was attempted to be charged and the charge declined however, we are unable to locate the method itself using the name, email and card information that you have supplied to us.

• Initial Complaint

  Date:06/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had three unauthorized charges of $25 over the last 3 months. 4/12/25, 5/13/25, and 6/12/***** like to be refunded and whatever subscript to be cancelled.

  Business Response

  Date: 06/13/2025

  Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (8744686553-6525961714) as a check to be sent to your **** mailing address by logging into your account portal.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Sports and Fitness Apparel site (fabletics) on 5Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam using unauthorized subscription fees. I got a pop up saying that I earned some free cashback reward for some unknown reason. I clicked on it, then it asked how I'd like my reward, giving some options like: free shipping, or cash back from restaurants, etc. I clicked on one and then I exited out of it and went back to what I was doing. I didn't know what it would do or if it was even legitimate, but then a few days later I got an unauthorized charge of $25 to my banking account. I don't know how they got my info or what happened, but I immediately called the bank and made them cancel my debit card. I don't quite remember the whole situation, so maybe I put in my account information thinking I'd be getting a free reward, and maybe that's how they got my bank account info. But either way I was never informed that Id be paying money, so this "business" is definitely using a deceitful way to of scamming people by using unauthorized subscription fees.

  Business Response

  Date: 06/12/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Peer to Peer Finance site (exact website unknown) on 3Jun2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We note that your monthly account charge failed on 10Jun2025 due to insufficient funds and your subscription was cancelled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 06/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charge me every month, $19.00 They say login to cancel account but I dont have an account. It says simply chat online, enter your account information. I dont have an account so I cant chat. No other options to cancel my no existent account. This is fraud.

  Business Response

  Date: 06/09/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $25 through Apple Cash by ShipmentsFree.com when I never signed up for anything. I was not clearly informed that I would be charged, and I did not authorize this transaction knowingly. As soon as I saw the charge, I deleted the account and contacted their support team through live chat. They confirmed in writing that my account was deleted and stated that a refund had been processed. According to their email, I should receive it in 35 business days. Im submitting this complaint proactively in case the refund is not given.

  Business Response

  Date: 06/09/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting an event ticketing site (exact website unknown) on 31May2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your chat session with us on 8Jun2025 at which time we believed this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received my refund in full. Thank you.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 25 dollars for something I never even signed up for. I just would like my money back please.

  Business Response

  Date: 06/09/2025

  This is a duplicate of BBB Consumer Complaint #******** and we are asking that it be removed from our profile.