Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchasing gloves for our business with amex business card a popup suddenly occurred that i thought came from supplier for free shipping. I use amazon prime so used to free ship. no mention of billing. my card contacted me immediately i told them what happened. i still got charged twice. on 6/7/23 $3on 6/14/23 $19. i can send copy of statement if needed

  Business Response

  Date: 02/15/2024

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "*************************" with email address ********************** as supplied to the BBB.  Also, the dates that you quoted are over eight months old.  It is very possible you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:01/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that I have been charged on my credit card monthly since June 2023 for a service I never signed up for. ***** monthly with shipmentsfree.comI have contacted the company but not received a reply.If you need documentation I will provide.

  Business Response

  Date: 02/15/2024

  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason and confirm that after contacting us directly via telephone on 20Jan2024 (six days before this complaint was filed), your subscription was cancelled and payments refunded.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our BBB profile and website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21202000
  
  I am rejecting this response because:

  The company only refunded 6 months of charges but I had never subscribed to the service so I should have received refund for all months.
  
  Sincerely,
  
  **********************

  Business Response

  Date: 03/07/2024

  We would like to emphasize that our refund policy is significantly more generous than other companies who typically offer only a 30-day refund.  Per our Terms of Use, our refund policy is based on the reasonable expectation that customers notify us of any billing issues within 6 months of the first charge incurred on their card, which is a substantially more generous timeframe than most companies offer.  We regret if our refund policy falls short of your expectations, but please know that we strive to provide the best possible service to our customers. 

  Customer Answer

  Date: 03/16/2024

   
  Complaint: 21202000
  
  I am rejecting this response because: I never signed up for this service and they were conducting fraud against me, despite when the charges started. I should be compensated for the entire period for which was charged fees. If they do not reimburse me for the entire amount, I will *** them for fraud.

  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:01/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While going through my monthly statement for my online banking I noticed a rug charge for $19 from free shipments.com now I haven't ordered anything nothing has been shipped to me I don't know how they got my information or why I'm being charged $19 but I haven't had anything shipped to me I was looking at some things but I didn't buy anything so they're just taking $19 for whatever reason and it's bogus it's a scam and I want my money back it was my last $20 and I couldn't drive my clothes at the laundromat I had to go home with what clothes because they took my last $20 I'm extremely livid with these internet scammers are able to do this

  Business Response

  Date: 02/15/2024

  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason and confirm that after contacting us directly via telephone on 22Jan2024, your subscription was cancelled and payment refunded.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our BBB profile and website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 03/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have $19 charges on my bank statement for:Jan. 3, 2024Oct. 3, 2023Sep. 3, 2023.I have no idea what the charges are for and no one at the address will respond to provide an explanation as to what the charges are for.The address is, Free Shipments, ***********************************.

  Business Response

  Date: 05/18/2024

  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason.  We confirm that your subscription was cancelled and referenced payments refunded after contacting us via a telephone call on 6Jan2024.  We show that you signed up with us after shopping at **********  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:01/03/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday Dec 17th I found a transaction on my Bell ******************** debit card account, a $19.00 charge. I have never solicited nor heard of ShipmentsFree.com until today after spotting the erroneous charge to my account. I would like to know how they collected my personal information as well as vital information such as my Card number and other controls to access my account. I am seeking a refund to my card account so than I can close my card.

  Business Response

  Date: 01/25/2024

  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason.  We confirm that your subscription was cancelled and payments refunded after contacting us via a BBB Review on 18Dec2023.  
  
  We obtained user information and consent for starting our paid trial directly from inputted information.  You or someone in your household clicked on our cash back rebate ad for trialing our premium product at a nominal price and filled out a multi-field signup form which included entering payment information. The last item to be completed is an "I agree" checkbox which was consciously clicked in order for the trial to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us. The subscription is not able to be started without user interaction to accept our terms and clicking the Submit button.
  
  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:12/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never heard of these guys and they are charging my Mastercard. Started with $3.00, now $19.00 / month. I never agreed to their services, or even heard of them, but they somehow have my card info and charging it. I hope someone stops these guys and even executes a class action on them.

  Business Response

  Date: 01/25/2024

  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:11/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pillow for my wife. This company's ad came up after purchase for rebate. There was nothing I could see clearly stating this as a paid for service. There are transactions of $19 and $13 in my account under shipmentsfree and smarty but they are the same company from my understanding. I wouldnt have tried i had seen anything mention paying for the service. I attempted to email the business and have received no response. All I want is my money back.

  Business Response

  Date: 11/20/2023

  Thank you for contacting us through the BBB.  We confirm that your subscription was cancelled and payments refunded on 20Nov2023.  We note that you previously applied for our $15 First Purchase Rebate (8684203659-8125071221) for trialing our product while an active subscriber and we received your email showing proof of purchase.  This rebate was honored and paid out on 18Oct2023.  Also, we have no record of any prior contact from you via telephone, chat, or email (except for sending the proof of purchase) asking us to cancel.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While online banking I noticed a $19.00 charge from something called Free Shipments .com. I've never heard of Free Shipments .com. I located a phone # for customer service and contacted the company. I provided personal information but ******* could not locate an accountl under the info provided. I have copied and pasted from checking account a copy of the charges for each month.10/15/2023Withdrawal Debit Card / FREESHIPMENTS.COM *** ********************************************/13/23 4 ********* 5 **** Card 0303-$19.00 09/14/2023Withdrawal Debit Card / FREESHIPMENTS.CO **************************************** 08/14/2023Withdrawal Debit Card / FREESHIPMENTS.CO ****************************************-$19.00 I have never heard of this company and evidently they've never heard of me. Also I would never use my debit card for ANY internet transaction.

  Business Response

  Date: 12/01/2023

  We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate 24x7x365 telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 12/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. For the past 3 months, I have had fraudulent charges on my debit card. It is from shipmentsfree.com. I have no idea what this business is. I have tried to contact multiple times with no response. Would you please look into this? My husband is recently on disability and money is tight. Thank you.

  Business Response

  Date: 11/16/2023

  An email address was not supplied in the original complaint to the BBB.  We have multiple subscriptions under the name "*****************".  We cannot exactly locate the one referenced.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!