Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a subscription 4 separate times when I never signed up for a subscription.

  Business Response

  Date: 09/16/2025

  It appears there was no prior opportunity to discuss or resolve this matter with our team before the complaint was filed.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Women's Clothing site (anntaylor) on 26Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge one prior call to us on 13Sep2025 however, you terminated the call before we could assist you.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 09/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipment ******** set up a subscription in my name and was charging my credit card $25 a month when I never ever went to their website nor was an account holder I never set up an account with this website I never even viewed this website I have no ties to this website whatsoever but somehow they were able to get my information and tie me into a subscription for $25 a month and stole $175 from my credit card

  Business Response

  Date: 09/07/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information while browsing online (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:09/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up for this program I do not know how they got my information I had never even heard of them. Upon checking my bank account the other day I found that I had been paying for a subscription or membership or whatever from this company. When I called their customer service number they did cancel my membership and refunded me for 1 months "service" however I still do not understand how they got my credit card information. While they did assure me on the phone that I would no longer be charged by them I do not believe them, I have seen many people online complaining that even after cancellation they find a way to continue charging you. If that is indeed the case I will be incredibly displeased to have to report this activity as fraudulent to my financial institution.

  Business Response

  Date: 09/06/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information when browsing online (exact website unknown) on 19Jul2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior call on 3Sep2025 at which time we believed this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:09/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipmentsfree.com has been charging me $25 since 8/4/2025 monthly so 9/4/2025 as well. I have no knowledge of this subscription and or company. I would like to have this canceled as this seems like a scam. I did visit this companys website and I have no valid log in for me to have an account with them. Lets get this resolved as I been researching that this company has a lot of complaints.

  Business Response

  Date: 09/06/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information while browsing online (exact website unknown) on 28Jul2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 09/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********-******

• Initial Complaint

  Date:09/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told through a trusted source that I was getting a $25 rebate as part of signing up for their services (these services being my apartments payment portal for our utilities). I then clicked on the link and it sent me to this site, where I entered my information in hopes of getting this money they had promised me. Instead, they offered me gift cards that did not work, and have since charged me $28 total ($3 on 8/26/25 when I signed up and $25 randomly on 9/1/25, two separate transactions), neither of which I verified with the company. I would like a full refund and a deletion of my debit information from their database.

  Business Response

  Date: 09/04/2025

  Thank you for contacting us through the BBB.   We note that you previously applied for our $25 First Purchase Rebate (8246059906-6902049618) while an active subscriber on 25Aug2025.  This rebate is a thank you for trialing our SmartyPlus product at a nominal fee.  Our charges are not "random".  Because you did not cancel during the trial period, it converted into a monthly subscription.  Based on the contents of this complaint, we've cancelled that rebate out.  After entering your payment information, the last item of our signup process to be completed is an "I agree" checkbox which was consciously clicked in order for the trial to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures clearly stating the price to be charged and outlining our subscription terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us. The subscription is not able to be started without user interaction to accept our terms and clicking the Submit button.  We acknowledge your prior chat session with us on 1Sep2025 at which time we believed this matter was settled. 

• Initial Complaint

  Date:08/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company debited my account for $25 and I did not authorize it. I have never heard of this account. I did not click anything to authorize it either.

  Business Response

  Date: 08/28/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We show there has been no past interaction and no subscription or payments associated with the name "****** *******" with email address "********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email that I signed up for this service. I do not have an account I was charged 25 dollars and I do not have a subscription. I have never even heard of this site nor have I subscribed to something in the last 8 months. Please remove me and refund

  Business Response

  Date: 08/23/2025

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after searching online (exact website unknown) on 22Aug2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior email and call to us, both on 23Aug2025, at which time we cancelled your subscription and returned your $3.00 trial payment.  There was no $25 charge as you claimed.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:08/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A charge appeared in my ***** Card account for 25 dollars and apple Card declined saying it was suspicious. I did not sign up for a membership with ************. I called them and they insisted I signed up and looked up my account through my email address. I NEVER signed up so somehow they had access to my email and ***** account.

  Business Response

  Date: 08/23/2025

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown) on 14Aug2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your telephone call on 22Aug2025 at which time we informed you that the subscription was already cancelled   Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:08/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service I did not sign up fot

  Business Response

  Date: 08/20/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a book sales site (layitflat).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23773097
  
  I am rejecting this response because: I would like a refund as I did not sign up for this. Just canceling the account is not enough
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 08/28/2025

  We obtained user data directly from the inputted information after visiting a book sales site (layitflat).  Someone with access to the payment information on file clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  Please reach out to us about the status of your account.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 09/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to cancel the account 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got an unexpected and unauthorized $25 charge to my card. I have no idea where it came from!

  Business Response

  Date: 08/20/2025

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information while browsing online (exact website unknown) on 30Jun2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior telephone call to us on 19Aug2025 at which time we believed this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.