Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on sunday july 20 i was charged $25 from this website on my apple pay. i have never interacted with this website or gave them my information.

  Business Response

  Date: 07/21/2025

  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown) on 13Jul2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Your payment on 7/20 was declined due to insufficient funds therefore no refund is due.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  received a withdrawal of 25 dollars for a subscription. the website is ************** and i have never signed up for their subscription

  Business Response

  Date: 07/17/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Sports and Fitness Apparel site (exact website unknown) on 9Jul2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your previous session with us on 16Jul2025 at which time we believed this matter was resolved.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is unprofessional with no real management system. I was denied when requesting a manager and was hung up on multiple times when I asked for clarity on how the supervisor system works. I was not approved for a rebate and was advised to send additional information that would lead to an update in ***** hours which did not happen. The staff are unaware with no care. They are only good for canceling subscriptions.

  Business Response

  Date: 07/17/2025

  Thank you for bringing this matter to our attention. We're truly disappointed to learn about the experience you had as its far from the standard of service we strive to deliver.  Please know that we take your feedback seriously, and were actively looking into what happened so we can make it right by reviewing our past interaction with you.  We're committed to improving based on your input.  If you're open to sharing a few more specific details about the issue that prompted your comment, that would be incredibly helpful to ensure this doesnt happen again. 

• Initial Complaint

  Date:07/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 10-year-old daughter has a phone thats very locked down.. Theres a website that charged her Applepay $25, even though I had it set up that I have to authorize all purchases. Its a scam website and it charged while she was asleep. The website is ****************

  Business Response

  Date: 07/16/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Makeup, Cosmetics and Fragrances site (exact website unknown) on 9Jul2025 @ 3:04pm Pacific Time.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your call to us on 16Jul2025 at which time we believed this matter was resolved.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving monthly charges for some type of subscription from this business back in 1/2025. They are started debiting out of my account $25 a month. It went unnoticed until around March/April of $25.00. I do not know how this company received my credit card information or bank information. I have disputed it with ********** (*******), and they stated the only response from Shipments Free was that they had my name and did not credit my account. This company has not provided any documents of orders, purchases from me of any kind. I closed my card, and that account to avoid future fraudulent charges, however the bank transferred $191.00 from Shipments free to my new account. I located a Spam email today from 1/2025 were they set me up on some kind of membership, without my consent or knowledge. I have attached email documentation of what I have regarding this matter. This company is fraudulent, and I am requesting a full refund. I can provide banking documentation also to confirm the amount that they took

  Business Response

  Date: 07/16/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information while browsing online (exact website unknown) on 9Jan2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form which included entering payment information.  The last item to be completed is an "I agree" checkbox that requires user interaction to be clicked in order for the subscription to be activated and gives consent and authorization for us to charge the account.  Next to that checkbox are disclosures stating the price to be charged and outlining our terms with links provided to the full text details.  We also sent a welcome confirmation to the email address on file immediately after the last step is completed confirming the purchase.  This signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior emails to us on 29Jun2025 and 15Jul2025 (same day as this complaint).  We only show five $25 payments from this name & email address (January through May) of which three were successfully refunded and two that you disputed with your financial institution.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign up for this site, and I remember 2 separate occasions of attempting to cancel this subscription and still being charged for over a year on a subscription I have never used and was unaware existed.

  Business Response

  Date: 07/16/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a ********************* site (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your one phone call to us on 15Jul2025 (same day as this complaint).  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why do you charge me????? This is the second time I've complained and "canceled".

  Business Response

  Date: 07/16/2025

  We acknowledge your prior chat with us on 15Jul2025 (same day as this complaint) and unfortunately, we were not able to resolve the issue as you disconnected the session.  You then followed up with a telephone call to us a few minutes later at which time we believed this matter was resolved.    Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sitting on my living room when I random charge came through to my card for $25 I did not subscribe to anything and I have no clue how my information was even gotten but I would like a refund for the money that is mine and owed to me

  Business Response

  Date: 07/14/2025

  From the personal information shared by the BBB, our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown) on 6Jul2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 years the website www.shipmentsfree.com has been taking $25 out of my account randomly almost every month. I have no signed up for anything on their website. Whenever I try to talk to someone to fix the situation they tell me they will get back to me and never do. That is after requesting more information about my debit card used. I refuse to give them that information considering they are robbing me of my hard earned money. I have screen shots of the transactions. From December 2024-May 2025. They recently again tried to do another transaction but it declined because I dont have enough in my account. Considering it isnt happening every month I know for a fact I am not signed up for anything and I want to be refunded for what they took for me. This website should not be running!

  Business Response

  Date: 07/11/2025

  
  Our records indicate there has been no past interaction and no subscription or payments associated with the name "***** ***********" with email address "***************************".  Perhaps you or another household member used a different name or email address to sign up with us.  We acknowledge your prior email to us on 12May2025 at which time we stated that we could not locate any account or payments with the same name and email combination.  Thank you for your screenshot.  The payment method shown may be getting charged however, we are unable to locate the method itself using the name, email and card information that you have supplied to us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!  

• Initial Complaint

  Date:07/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking my recent transactions on my checking account and noticed that there was a withdrawal of $19.00 from my account stating 'Freeshipments.com.oey.' This transaction is due to post to my account on Monday 7/7. My debit card number is also listed. I have purchased items on-line, but I have never signed up for this service. I do not want this service and I do not want them to continue to make monthly withdrawals from my account for something I didn't sign up for. This is fraud and I want it to stop.

  Business Response

  Date: 07/06/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online (exact website unknown).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.