Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd #318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2/2025 charged $25 from **************** even though I cancelled subscription and deleted my account

  Business Response

  Date: 05/03/2025

  Contrary to your claim, our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  You did not cancel your subscription and delete your account.  We do acknowledge one hangup call from the number listed with this complaint on 2May2025.   We note that you intentionally signed up and immediately applied for our $10 First Purchase Rebate (9026095648-6952741053) as a digital gift card by logging into your account portal.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Perfume and Fragrances site (fragrancenet) on 11Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me under the conditions my subscription be cancelled and account deleted.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:04/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** charged my card $7 and i never ordered anything from them.

  Business Response

  Date: 04/29/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "******* **********" with email address "******************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charge $25 since January of this year including this month (April). I do not know what this is.

  Business Response

  Date: 04/22/2025

  From the contact information supplied to the BBB, our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.   Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after browsing online on 15Jan2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been charged 25 dollars for something I didnt even sign up for . I just would like my money back

  Business Response

  Date: 04/21/2025

  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a movie ticket site (exact website unknown) on 13Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau,I am filing this formal complaint against **************** for conducting what I believe to be a deceptive and unauthorized billing practice.On April 21, 2025, my **** Debit card was charged $19.59 CAD by a company listed as SHIPMENTSFREECO without my knowledge or consent. I have attached a screenshot from my banking statement for reference, which clearly indicates the transaction details:Date: April 21, 2025 Merchant: SHIPMENTSFREECO Amount: $19.59 CAD (***** USD at the exchange rate of 1.422658)Point of Sale: **** Debit INTL I did not sign up for any services, trials, or subscriptions from this company, nor was I given any form of notice or authorization for this charge. This kind of behavior is characteristic of subscription scams, where charges are applied without clear consent or disclosure.I have reached out to the company and demanded an immediate refund and cancellation of any related accounts. However, I am submitting this complaint to ensure that a formal investigation is conducted and that appropriate actions are taken to prevent this from happening to other consumers.This charge is not only unauthorized but also undermines consumer trust and financial security. I request that the BBB assist in holding **************** accountable and ensure the refund is processed swiftly.Thank you for your attention to this matter.Sincerely,**** ****** Ottawa, ******* Email: ***********************

  Business Response

  Date: 04/20/2025

  We acknowledge your email of 19Apr2025 to us and our customer support team is working on fulfilling the request.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a scam and I dont know how you can get away with this scam for so long without being arrested and jailed. This company charged my credit card without my permission $19.95 multiple times each time I had to contact my bank to get the charges reversed. Which I had no problem with the bank since they are aware of this fraud. I am astonished to see this scam continue for so long without the police stepping in and taking action.

  Business Response

  Date: 04/19/2025

  Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly.  Contrary to your claim, you are familiar with us.  We note that you intentionally signed up and immediately applied for our First Purchase Rebate (9581899966-4805973835) as a check to be sent to your home address by logging into your account portal.  We were waiting for you to submit a proof-of-purchase however, based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Consumer Electronics site (bestbuy).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 04/20/2025

   
  Complaint: 23225199
  
  I am rejecting this response because: I will contact the business directly to resolve this problem.  
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been getting charged $25 a month since December and I didnt sign up for it

  Business Response

  Date: 04/19/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Department Store site (exact website unknown) on 10Dec2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior telephone call to us on 17Apr2025 at which time this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company never sent me a rebate check for $20. I received the email confirming it was mailed out, but I never received it. I've emailed and called the company several times and never received any response to date. A representative on the phone says the issue was escalated to a supervisor and I will hear back within 48hrs. It's been several weeks and nothing, no calls and no emails.

  Business Response

  Date: 04/19/2025

  Thank you for contacting us through the BBB.  We responded under separate cover to your confirmation of you **** mailing address.  A replacement check for $20 First Order rebate 9261648113-6737124361 is scheduled to be mailed out on 23Apr2025 and will advise when sent.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont know who this company is, the charged my bank card *****

  Business Response

  Date: 04/19/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Buy Now Pay Later site (exact website unknown) on 10Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was getting charged for a year for this shipment free scam! I never realized it until when I checked my statements. And the worst part is there was no email or any sort of thing

  Business Response

  Date: 04/19/2025

  Thank you for contacting us through the BBB.  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly.  Contrary to your claim, we note that you intentionally signed up with ShipmentsFree and applied for our First Purchase Rebate (3211426490-5381057210) to be paid out through ****** by logging into your account portal.  We show that you sent us proof-of-purchase on 9Nov2024.  The rebate was approved on 11Nov2025 and paid out on 15Nov2024.  ****** returned the payment to us on 17Dec2024 there was an issue with your account and we do not know the specifics.  We obtained user information directly from your inputted information after visiting a ******************************* Stores site (exacts website unknown) on 9Nov2024.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.