Business Profile

Coupon Services

Shipmentsfree.com

Headquarters

Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

406 total complaints in the last 3 years.
258 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 2, 2024 a charge appeared on my credit card from ShipmentsFree.com for $13.00. I did not ask for any business with this company. I don't know how they got my credit card number.
Business Response
Date: 04/04/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments. We note that you were a previous customer in March 2023 and received rebates from us. Our records show that you signed up with us again organically on our website on 17Feb2024. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails.
Customer Answer
Date: 05/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:04/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company took approximately $150 through deceptive means. This has been reported to our bank's fraud department. We are requesting a full return of all funds charged.
Business Response
Date: 04/04/2024
Our records indicate there has been no past interaction and no subscription or payments associated with the name "***********************" having an email address ******************** as supplied to the BBB. Perhaps you or another household member used a different name or email address to sign up with us. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!
Customer Answer
Date: 05/07/2024
The email address associated with the account in question is
*********************

We are requesting a full refund.

Business Response
Date: 05/18/2024
Our records indicate there has been no past interaction and no subscription or payments associated with the name "***********************" having an email address ******************** as supplied to the BBB. Perhaps you or another household member used a different name or email address to sign up with us. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!
Customer Answer
Date: 06/01/2024
The email address associated with the accou *********************
This is not authorization for this email address to be added to any correspondence list or provided to a third party. Doing so without prior authorization is a violation of Canadian law regardless of the country where the server used to store this data or send correspondence may be located. You are hereby given notice to delete this information immediately following resolution of this complaint.
Business Response
Date: 06/14/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails.
Initial Complaint
Date:04/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/28/24 I received a charge of $19.00 on my debit from a website called ShipmentsFree.com, I do not recall ever signing up or giving my card info to the website.
Business Response
Date: 04/02/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
Customer Answer
Date: 05/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got charged for something I did not purchase. I wasnt in *********** where the charges are from. I didnt spend $13 today
Business Response
Date: 03/27/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason and confirm that after contacting us directly via a telephone call on 27Feb2024, your subscription was cancelled and $13.00 payment refunded at that time. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our BBB profile and website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
Initial Complaint
Date:03/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company charged my credit card $19.00. I am not aware of any contact with this company. I called the 800# on the website, but it would not connect. I called the 310# on the website and a man with an accent so thick I had problems understanding him. He said I was charged a membership fee. I never signed up for anything with this company. I told him I didn't know this charge or his company and that I wanted all my information deleted from the company's database. He would not confirm all my info would be deleted, he just said my membership would be canceled. I repeated myself numerous times in numerous ways that I wanted all my info deleted. He just said again that my membership would be canceled. When I asked about the $19.00 they already charged me, he fumbled around and eventually said I would receive a refund in 5 business days.
Business Response
Date: 03/27/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason. We confirm that your subscription was cancelled, payments refunded and account information deleted after contacting us via a telephone call on 17Mar2024. We do acknowledge one prior call on 23Feb2024 that did not go through. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails. We have removed your information from our system. Please note that should you contact us again, our first level team will have no knowledge of any past subscriptions or transactions that you may have made.
Customer Answer
Date: 04/26/2024

Complaint: 21339110

I am rejecting this response because:
If I believed the response, I would accept it, though I would still ask the BBB to monitor this company closely and have this complaint as a strike against shipmentsfree.com. However, the evidence shows that this company has not been truthful on these issues in the past with me. I would like some sort of verification that all my information has been deleted this way I don't get billed again for a subscription service I never signed up for. Also, I think it highly likely that this company would sell my information to other nefarious entities.

Sincerely,

***********************
Business Response
Date: 05/03/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason. We confirm that your subscription was cancelled, payments refunded and account information deleted after contacting us via a telephone call on 17Mar2024. We do acknowledge one prior call on 23Feb2024 that did not go through. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate ******** telephone call & live chat services. We also respond promptly to emails. We have removed your information from our system. Please note that should you contact us again, our first level team will have no knowledge of any past subscriptions or transactions that you may have made.
Customer Answer
Date: 05/13/2024

Complaint: 21339110

I am rejecting this response because:
I just called the number on the website. As the last message said, the person that answered had not idea what I was talking about. I repeatedly explained the situation and asked to be elevated to someone who could help me. It was quite clear that this representative was instructed to not transfer. She just kept saying she could help me with any of my concerns and kept repeating that she has no record of me so she couldn't help me. We went around in circles for 5-7 minutes and then I gave up.
Please note, though I have requested verification that my account has been deleted, AND MY INFORMATION NOT SHARED, I have been shown nothing that proves my account has been deleted, nor that my information has not been shared. Since this company has illustrated through its actions, its website, its call center representatives, and its boiler plate responses which do not address my request for verification, that it is not truthful and a scammer. Given all this, it would be quite naive of me to believe a message through this system stating that my info has been deleted and my information has not been sold/shared. In short, show me proof, because I do not believe you.

Sincerely,

***********************
Business Response
Date: 06/09/2024
We do not sell or share customer data. We confirm that your subscription was cancelled, payments refunded and account information deleted after contacting us via a telephone call on 17Mar2024. At that time, we removed your information completely from our system. Please note that should you contact us again, our first level team will have no knowledge of any past subscriptions or transactions that you may have made.
Initial Complaint
Date:03/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday Feb 23rd a charge appeared to my First Citizens checking account for $19.00. About a month ago there was another charge for $3.00. I have never used or heard of ShipmentsFree.com until today when I saw yet another charge to my account. I would like to know how they collected my personal information as well as vital information such as my Card number and other controls to access my account. I am seeking a full refund to my charged account. I also want my name and information taken off of this scam businesses records. My bank told me to try this to keep from filing a dispute and cancelling my Debit Card as it is used for bills from legitimate businesses.
Business Response
Date: 03/27/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason. We confirm that your subscription was cancelled and payments refunded after contacting us via a telephone call on 27Feb2024. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails
Initial Complaint
Date:03/27/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I think this place is a scam or fraud. I never heard of this company and never signed up for an account with this company. Somehow they are deducting $19.00 a month from my debit card. I notice this on 2/22/24. Because of this charge I looked back on my bank account and I notice they have been deducting this amount for over a year, from January 2023 to currently February 2024. The total is $266. I called the company and they are saying they cant find my account with the two emails I gave them and also cant find my name on an account, but yet they are charging my debit card each month. They sent me an email with questions to answer so I can give them more info so they can investigate. I refuse to answer any of the questions on the email because I think they are fishing for more info to scam me elsewhere. I had to go to my bank to cancel my card because there was no way for my bank to stop them from taking the $19.00 payment each month. They stole my money and I want my money back!!! I also want them to cancel my account they say they cant find.
Business Response
Date: 03/27/2024
We do acknowledge your call to us on 22Feb2024. Our records indicate there has been no past interaction and no subscription or payments associated with the name "*************************************" with email address ****************** or "**********************". Perhaps you or another household member used a different name or email address to sign up with us. We cannot locate any subscription that you may have created given that you opted not to disclose any further information except for the two email addresses. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!
Customer Answer
Date: 04/28/2024

Complaint: 21333809

I am rejecting this response because:
They are saying they do not have any records of me being in their system. I gave them the only 2 emails I ever use. And they still said they couldnt find me in their system. I refused to give any other info because I do not want them to get any more of my personal info to further charge me for something else that I did not order. Absolutely no other email was used from a family member in this household. They still continued to charge me since my complaint, and I ended up having to cancel my debit card with my bank and get another card with a new number. That was the ONLY way I could stop the monthly charge. I was inconvenienced by having to go to my bank and cancel my debit card This company is scamming people. You can also go on Reddit and see I am not the only person that has the exact same complaint with this company.

Sincerely,

*************************************
Business Response
Date: 05/03/2024
Our subscriptions are indexed by name and email. Our records indicate there has been no past interaction and no subscription or payments associated with the name "*************************************" with email address ****************** or "**********************". Perhaps you or another household member used a different name or email address to sign up with us. We cannot locate any subscription that you may have created given that you opted not to disclose any further information except for the two email addresses. Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under. We are available anytime 24x7x365!
Initial Complaint
Date:03/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting october 22nd of 2023, this company, which I have no idea what they are or how they are started taking money out of my Mastercard for no apparent reason. Also, smarty plus also started taking money out of my account. Free shipments.com is taking $19. per month , Smarty plus is taking $13 per month. I have no idea who these companies are and did not Authorize them to take any money out of my mastercard or any other form of payments. Should I be filing criminal charges against this these companies?
Business Response
Date: 03/12/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your payments. Our records show that the subscription was created after shopping on eastwood.com and user interaction is required to begin and authorize a subscription with us in the form of clicking an "I agree" checkbox and then a "Submit" button. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I viewed my bank statements this morning and found a charge for $19.99 from Shipmentsfree.com I have never placed an order with them, I did not know they existed, I did not make any online purchases this date and I sure not give permission for monies be removed from my account.
Business Response
Date: 02/21/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason, and we confirm that we have cancelled your subscription and refunded your $19 payment. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
Initial Complaint
Date:02/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I happened to go through my bank statements looking into a different situation and kept seeing AtFreeShipments.com -$19. October 20, 2023, November 20, 2023, December 20, 2023, January 22, 2024, and another $3. On October 22, 2023. I never signed up for this.
Business Response
Date: 02/21/2024
We are pleased to offer refunds to any customers who are dissatisfied with our services for any reason and confirm that after contacting us directly via telephone, your subscription was cancelled and payments refunded. Please reach out directly to us for any further questions or concerns. Our contact information is prominently displayed on our BBB profile and website. For the convenience of our customers, we operate 24x7x365 telephone call & live chat services. We also respond promptly to emails.
Customer Answer
Date: 02/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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