Complaints

This profile includes complaints for Shipmentsfree.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Shipmentsfree.com

  15445 Ventura Blvd # 318 Sherman Oaks, CA 91403-3005

  
• 

  Shipmentsfree.com ege

  500 Westover Dr. #33867 Sanford, NC 27330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged 25 dollars for something I never even signed up for. I just would like my money back please.

  Business Response

  Date: 06/09/2025

  This is a duplicate of BBB Consumer Complaint #******** and we are asking that it be removed from our profile.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a predatory business in which they automatically sign people up for a subscription without a clear description of what they are doing. I don't even remember "signing up" for this subscription but I noticed two payments of $25 on my bank account from two different unusual websites. One was from ****************************** on 5/22/25 and the other was from shipmentsfree.com on 4/22/25. I contacted ******************************, and apparently it is the same company as shipmentsfree.com. They cancelled my subscription, but did not offer any answers to why I was charged in the first place or what company I purchased an order from in which they were involved. Right when I was about to ask them for a copy of my contract with them, they abruptly ended our chat. I'd like to be reimbursed for my charges, and make them change their practice for signing up people with their auto subscriptions.

  Business Response

  Date: 06/05/2025

  Thank you for contacting us through the BBB.  Contrary to your claim, you are familiar with us.  We believe that you intentionally signed up as you applied for our First Purchase Rebate (8668049623-7500464725) as a check to be sent to your **** mailing address by logging into your account portal.  This rebate was paid out.  We obtained user information directly from your inputted information after visiting a sports gear site (fanatics).  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your chat session with us on 4Jun2025 at which time you requested to cancel your subscription.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my money off my card I dont even know these people never signed up

  Business Response

  Date: 06/03/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "Kilo Black" with email address "**************************".  Perhaps you or another household member with access to your payment information used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2nd and May 4th of this year this business charged me $25. I never signed up for this business. I would not have noticed this charge except my bank flagged it.

  Business Response

  Date: 06/02/2025

  Our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  We acknowledge your prior call to us on 2Jun2025 however, you terminated the call before our customer service team could assist you.  Despite your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a clothing and apparel site (backcountry) on 24Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in light of the refunds. I have had to cancel the associated card. 
  

  Contrary to the claims of the business, it is incredibly easy to sign up for it without knowledge as their forms are highly misleading and the pages are deceptive. I never completed a transaction with them. They used payment information from a site I did make an order from. I find their business practices to be intentionally malicious and parasitic. The resolution provided is all I need in my case. I do hope they ultimately improve to be better than this going forward.

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 I signed up with Shipments Free and immediately i realized it was a scam and I did not put through my application. I did not think of looking further into this until about a month ago when ******* sent me an alert that there was a suspicious charge on my card. When I looked into it I saw that Shipments Free had been charging me $19/month since June 2024. I immediately contacted Shipments Free and after several back and forth emails, they finally refunded me, however only for October 2024-March 2025. I have tried and tried to have them refund me the months from june2024-September 2024. I have all the statements from the bank. They have been very uncooperative and have told me that their policy does not allow them to go so back. I then received an email from a ****** M on May 7, 2025 that a refund had been issued and that I would receive my refund in 3-5 business days. I never did receive it and since then I have not been able to contact ******. I explained to the company that I did not notice these charges for two reasons:1). I had never submitted my application therefore there was no reason for me to think I would have been charged 2). I lost my home in the wildfires in ** in 2023 in *******. For the past two years I have been moving from hotel to hotel, battling with the insurance companies and trying to keep my head above the water. How was I supposed to know that this company had been charging me all this time? I wasnt concerned about checking my bank statements as I was about trying to stay alive.

  Business Response

  Date: 05/30/2025

  We acknowledge your past communication sessions with us via email, telephone and chat.  During those exchanges, our **************** Team made you aware of our refund policy.  We strive to ensure our policies are fair and transparent, and our team is available to discuss any further queries or concerns you may have. Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 06/23/2025

  The bank took care of it.  Thanks
  

• Initial Complaint

  Date:05/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged ***** from shipmentfreecomsan *****

  Business Response

  Date: 05/12/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "**** *******" with email address "********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two unauthorized charges of $25 from shipmentsfree.com on my bank card.

  Business Response

  Date: 05/12/2025

  Contrary to your claim, we believe that you or someone in your household with access to the payment information on file signed up with us.  We obtained user data directly from the inputted information after visiting a Makeup, Cosmetics and Fragrances site (exact website unknown) on 10Mar2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  We acknowledge your prior contact with us on 9May2025 at which time this matter was settled.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was just charged an unauthorized charge for $25 to my bank account. I have never heard of this company before and never contacted or purchased anything from them.

  Business Response

  Date: 05/11/2025

  Our records indicate there has been no past interaction and no subscription or payments associated with the name "***** *******" with email address "***********************************".  Perhaps you or another household member used a different name or email address to sign up with us.  Thank you for your screenshot.  It shows a pending charge to us however; there are no card details shown.   Please reach out to our Customer Support Team directly at your convenience by telephone at **************, by email to ************************** or by live chat accessible on our website and be prepared to disclose any other names or email addresses that a subscription may have been started under.  We are available anytime 24x7x365!

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan 14/feb 14/ March 14/april 14 The account was canceled last year but I am still being charged

  Business Response

  Date: 05/11/2025

  For the account associated with "******* ******" having an email address of ************************ we show it was previously cancelled on 10Nov2025 per a chat session request.  No further payments or credits are associated with that account since that date.  Please provide evidence of the charges and we will be more than happy to investigate them.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

• Initial Complaint

  Date:05/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2/2025 charged $25 from **************** even though I cancelled subscription and deleted my account

  Business Response

  Date: 05/03/2025

  Contrary to your claim, our records indicate that there has been no prior contact from you for an opportunity to resolve any issues directly with us.  You did not cancel your subscription and delete your account.  We do acknowledge one hangup call from the number listed with this complaint on 2May2025.   We note that you intentionally signed up and immediately applied for our $10 First Purchase Rebate (9026095648-6952741053) as a digital gift card by logging into your account portal.  Based on the contents of this complaint, we've gone ahead and cancelled that rebate out.  We obtained user information directly from your inputted information after visiting a Perfume and Fragrances site (fragrancenet) on 11Apr2025.  Someone clicked on our cash back rebate ad and filled out a multi-field signup form using the credit card information that we have on file and gave express consent to the subscription program.  We sent a welcome confirmation to the email address on file immediately after the last signup step confirming the purchase.  Our signup flow is very clearly identified as belonging to us.  It's very difficult to sign up with us inadvertently, unknowingly or unaware that there will be monthly charges incurred.  Please reach out directly to us for any further questions or concerns.  Our contact information is prominently displayed on our website.  For the convenience of our customers, we operate ******** telephone call & live chat services.  We also respond promptly to emails.

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me under the conditions my subscription be cancelled and account deleted.
  
  Sincerely,
  
  **** *******