Reviews

Review Details

• Review fromDaniel B

  Date: 09/10/2025

  2 stars
  Perhaps this site works well for bookings, but trying it out for the first time, I won't be going back. I'd put in a hotel booking for one night about two weeks ago. All was good until I became ill, and couldn't do the 9 hour drive I'd been planning. I'd paid extra for refund protection, just in case (a couple years back I'd broken an arm days before a trip to *****, and have been over cautious ever since), so I figured, 'no big deal, I'll cancel the booking and try again when I'm feeling better.'That is where thing started to unravel. I clicked on the refund request link to be shipped off to a 3rd party who began asking personal medical questions, and claimed they couldn't reimburse me over the method I'd paid (******). They also demanded a doctor's note explaining why I couldn't come. I couldn't provide that, since I wasn't planning to file a ********* comp claim for an overnight at a hotel, and frankly wasn't comfortable giving them much more of my private information, so I attached a screenshot of the doctor appointment, and left it at that. At the speed of an AI bot, the request was rejected, telling me to attach my confirmation letter for the reservation (which was attached), more details of my illness, and a more detailed letter from my physician (who typically communicates on a 3 day delay). So, I tried reaching out to Super.com's chat support and got yet another bot who happily canceled my reservation, and pointed me back to the 3rd party for getting my money back. At this point, my patience was at an end with Super.com and its 3rd party refund system. Buyer beware, their refund system's a *******.
  

  Super.com

  Date: 09/11/2025

  Hi ******! Thank you for choosing Super.com for your travel plans and sharing your feedback with us. It sounds like you booked your reservation with an exclusive discounted rate, which typically can't be changed or refunded after confirmation. The great news is that you added Enhanced Refund Protection at checkout, offering you the flexibility to request a 100% refund for covered situations such as medical issues or unexpected emergencies. Since the *************** is managed by a third-party provider, any necessary documentation needs to be submitted to them for review. If your cancellation reason doesnt fall within unforeseen circumstances, we recommend proceeding with the standard cancellation process. This typically involves obtaining a cancellation document or written approval from the hotel, including the name and position of the person approving the refund, along with your check-in date. If you have more questions or need assistance, feel free to reach out. We're here to assist you and ensure a positive experience!

• Review fromCeasar G

  Date: 09/10/2025

  5 stars
  Amazing, easy, fantastic. Easy to use. Easy to book. Definitely recommended

• Review fromTim L

  Date: 09/10/2025

  2 stars
  It is a scam. I made the hotel reservation, and need to cancel it due to medical condition. Super.com asked me to call hotel directly. I called and got email confirmation. But super.com refused to accept that email, saying the hotel manager did not signed it. I asked the hotel, they told me none of the third party booking company has this weird request, and they can call to confirm. I then contacted the ************************ ( spent $10 or so when book the company). They asked for my medical record, which I provided. Then they request doctor's signature within couple days of the traveling date. Since this is a chronic condition, I didn't contact the doctor. Then they said it is not qualified for the refund!!!So in nut shell: I do want to save a few dollars when booking hotels. But super.com and the travel insurance company they used ( refundable) is a scam if you need to cancel it.
  

  Super.com

  Date: 09/11/2025

  Hi ***! Thank you for choosing Super.com for your travel plans and sharing your feedback with us. It sounds like you booked your reservation with an exclusive discounted rate, which typically can't be changed or refunded after confirmation. The great news is that you added Enhanced Refund Protection at checkout, offering you the flexibility to request a 100% refund for covered situations such as medical issues or unexpected emergencies. Since the *************** is managed by a third-party provider, any necessary documentation needs to be submitted to them for review. If your cancellation reason doesnt fall within unforeseen circumstances, we recommend proceeding with the standard cancellation process. This typically involves obtaining a cancellation document or written approval from the hotel, including the name and position of the person approving the refund, along with your check-in date. If you have more questions or need assistance, feel free to reach out. We're here to assist you and ensure a positive experience!

• Review fromMichael M

  Date: 09/09/2025

  5 stars
  Its a nice place clean. I will stay here again.

• Review fromEsther M

  Date: 09/09/2025

  5 stars
  It was very easy to book on your site and your rate was better than a lot of other rates.

• Review fromRichard H

  Date: 09/09/2025

  5 stars
  Great customer service. Don't have anything to say but thankyou!

• Review fromMark. A

  Date: 09/09/2025

  1 star
  Worst experience Ive ever had with a travel site. Booked a room and ended up sitting in the parking lot for three hours with no solution. Would not issue an any refund or voucher for a double ********** not use these guys they are worthless and will steal your money. Thanks a lot super.com, hope your business fall flat on its face. Only giving you one star because I cant give a zero.
  

  Super.com

  Date: 09/10/2025

  Hi ****! Thank you for reaching out and sharing your experience with us. Were here to assist you and would love to look into this matter further. If you wish to discuss this in detail and seek assistance, please email us at ************************ Your satisfaction is important to us, and we're committed to finding a positive resolution for you. Were here to help and ensure your future experiences are seamless and positive.
  

• Review fromValerie O

  Date: 09/09/2025

  1 star
  Charged me $15/month when they said get $20 free when you sign up. never said anything about a membership,,, this is so unethical and crazy!
  

  Super.com

  Date: 09/10/2025

  Hi *******! Thank you for giving Super+ a try! Wed love to provide some clarity about our Super+ membership and its benefits. When you sign up, the Super+ membership offers a range of exclusive perks, including discounts, cashback, and earning opportunities. For example, you can earn up to $20 in free credits by completing tasks, such as:
  $2 for signing up and logging into your Super.com account
  $4 for downloading and playing your first game
  $4 for downloading and playing your second game
  $10 for accumulating $5 in earnings (excluding bonuses from this incentive)
  These tasks are designed to maximize your earning potential and enhance your experience. If you'd like more information or need further assistance, please feel free to reach out. Were here to ensure you have a positive and rewarding experience with Super.com!

• Review fromSUSAN M

  Date: 09/09/2025

  5 stars
  Once I found this site it gave a better price then all the others Trivago, ************ Expedia, Priceline ,Kyack, AARP, AAA some miombo jumbo and others Super.com was $30 less and even had a lesser Refund deal if wanted. I don't want to loose this name. TRY IT

• Review fromChris B

  Date: 09/08/2025

  1 star
  I booked a reservation thru Super.com.I was charged twice for the same reservation.I tried chatting with Super.com and they did not see the second charge but my bank notified me that there is a scam going on All I wanted was to refund my second charge.They were not helpful with my charge and would not refund me my charge.These guys are fraudulent and scammers
  

  Super.com

  Date: 09/10/2025

  Hi *****! Thank you for reaching out and sharing your experience. We understand the importance of clarity and ensuring you're charged correctly. Upon checking your booking details, it seems like there might have been a sign-up for the yearly membership. We've escalated your case to our internal support team, and they have sent you an email with the resolution. Your satisfaction is important to us, and we're here to ensure everything is set right. If you have any further questions or need assistance, please feel free to reach out. We're here to help!