About
Important information
- Customer Complaint:
BBB’s file for Super.com was created in June 2018. A review of complaints was completed in February 2026. Complaints on file concern issues with Super+ subscription enrollment.
The BBB recommends users to be familiar with hotel booking regular rates and Super+ member rate at checkout. Please see How do I sign up for Super+? under How to sign up. For additional information on Super+, please visit What is Super+ Membership and How do I cancel my Super+ membership?
Overview
BBB Accreditation & Rating
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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.