Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super+ (*******************, June 28) after my flight was canceled. To get reimbursed by my airline, I urgently need a receipt that includes proof of payment. The invoice Super+ provided does not show any payment confirmation, and the hotel cannot issue a proper folio due to Super+ being the third-party agent.I have tried to contact Super+ customer service with no success. This delay may result in a denied claim for $400+. I believe Super+ should provide receipts with payment confirmation and urgently assist when a customer needs documentation for reimbursement.

  

  Business Response

  Date: 07/29/2025

  Hi Hannah,

  Thank you for reaching out to Super.com and allowing us the opportunity to assist you. We understand the importance of having the necessary documentation for your reimbursement, and we are here to help.

  We acknowledge your need for a receipt that includes proof of payment for your stay at ******************* on June 28th. Due to our role as a third-party booking provider, the documentation you received from us is the standard confirmation available.

  For additional proof of payment, you might find it helpful to obtain a bank statement that outlines the transaction, which can be shared with the airline for your reimbursement process.

  We are committed to providing you with a positive experience, and should you need any further assistance or have questions, please feel free to reach out. We're here to support you every step of the way.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a super.com membership which I cancelled however super.com still have my debit cards link to my account for charges which I will like removed which the App is disalloweding me to remove. I phone super.com and they said my cards will get removed,but they haven't been removed. I don't owe no balances so I don't know why the app won't let me remove my link debit unless super.com is attempting to charge my card without my consent. I will like both of my link cards removed and my account closed.

  

  Business Response

  Date: 07/29/2025

  Hi Paulletta,

  Thank you for reaching out to Super.com and sharing your concerns with us. We understand the importance of ensuring that your account is managed according to your preferences.

  Upon reviewing your account, we are pleased to inform you that the funding source has been successfully removed as per your request. We appreciate the opportunity to address this for you and to confirm that no charges have been made to your cards without your consent.

  If you need any further assistance or have additional questions, please feel free to reach out. We are here to help and ensure your experience with Super.com is a positive one.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank You 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes we went on super.com to book a room that we have booked several times and when we clicked book again it booked a room all the way across the country. We contacted them right away and they had us call the hotel to cancel that reservation to issue us a refund. Once that was done they refused to give us a refund and our cash app is also refusing to assist us. All we want is a refund for a reservation that was cancelled immediately and never used. We had to rebook using our money within a few minutes of their website booking us at the wrong hotel. We just want this resolved and a refund. We shouldn't loose money for their website messing up. Thank you

  

  Business Response

  Date: 07/26/2025

  Hi ***********,

  Thank you for reaching out to Super.com and bringing this to our attention. We appreciate the opportunity to assist you with your booking matter.

  We have been able to review and thoroughly investigate your case and we're thrilled to share that we've processed a full refund for your recent reservation B_20014178! The amount of $60.95 has been issued to your original payment method, and you should see it in your account within 35 business days, depending on your bank.

  We are committed to ensuring you have a seamless and enjoyable experience with Super.com, and we appreciate your understanding and patience. If you have any further questions or need assistance with anything else, please dont hesitate to contact us.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:07/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting charges to my account for $15.00 monthly but I have never signed up for a subscription. Looking at my statement I noticed this has been happening for 2 or 3 months now & from more than one of my accounts. I was only made aware of the payments because of the declined notification due to inefficient funds. I don't stay at hotels often enough that I would have agreed to paying for anything other than the room for that night. Apparently this is not the first time this company taken money from people that didn't authorizes them too. How long are they going to get away with it. The # I'm providing is the # on one of my statement, not sure if that is the one you need or not.

  

  Business Response

  Date: 07/24/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to clarify and assist with your situation.
  
  It looks like these charges are related to our Super+ membership, which you may have signed up for when booking through Super.com. This membership ensures you receive the best available rates and unlocks extra perks like cashback on travel, cash advances, and other earning opportunities. The Super+ membership is completely optional and is confirmed at checkout.
  
  Upon reviewing your account, we see that you've earned credits amounting to $20.39 while having the Super+ membership. However, to address your concerns, we have canceled your membership to prevent any future charges.
  
  While Super+ membership charges are typically non-refundable, as a gesture of goodwill, we have processed a refund for one month totaling $15. You should see this refund reflected in your original payment method within the next 3 to 5 business days.
  
  If there's anything more you'd like to know or if you need further assistance, please feel free to reach out. Were here to help and ensure your experience with us is positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to an unexpected health emergency, I worked to help my parents cancel a non-refundable reservation on Super.com. We understood that it was booked as a non-refundable, but when I called and explained the situation on 6/22/25, I was told that an exception could be made and a full refund provided with written approval from the hotel. The agent I spoke with over the phone, ****** followed up with an email stating exactly what was needed to process the refund.If you look at the attached file (6-22-25 Request for Documentation) youll see the email I received from ***** documenting that phone call. The second attached file (6-23-25 Request for Cancellation Approval) includes all of the requested information plus written approval from the *********** hotel manager, ****** ******. Sameer had called Super.com on our behalf and worked with a different agent named **** It has now been almost a month since we were promised a refund by Super.com and provided all of the requested documentation. I assumed that the refund was in work (I understand that it takes time to process to a credit card), until I received an automated email on 7/18/25 telling me that super.com had not yet received a response and therefore, the conversation was being closed.When I responded with copies of the prior correspondence, I was told that there was actually a one night penalty fee and therefore, no refund would be given.I feel like I have been completely given the run-around and do not wish to continue. I hope that the BBB will be able to get this message to the right person at Super.com who will understand the commitment made to me and process the refund.

  

  Business Response

  Date: 07/23/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We truly understand the importance of clear communication, especially during important moments, and we appreciate your patience as we work to address this situation.
  
  I want to let you know that we have escalated your case for further review, and Im pleased to inform you that we have processed a refund of $493.90 to your original payment method. You should see the funds reflected in your account within the next 3 to 5 business days.
  
  Your satisfaction and trust are important to us, and we are dedicated to ensuring your experience with us continues to improve. If there are any further questions or if there's anything else we can do to assist you, please dont hesitate to reach out. Were here to help and support you in any way possible.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : 07/22/2025
  Amount I Paid : 50.95
  What was supposed to be provided : A ***** room for one night
  What the nature of the dispute is: App lied and said deposit was $50 when I got to the hotel the owner tells me it’s $100 deposit and then support tells me to ask the owner for a letter of confirmation that I did get and they still refuse to either give me my money back or find another hotel room in my area.

  

  Business Response

  Date: 07/23/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We genuinely understand the importance of clear and accurate information and appreciate the opportunity to address your concerns.
  
  We have escalated your case and spoken directly with the hotel regarding the deposit discrepancy. However, we have not been able to secure a refund at this time. If you're able to provide written confirmation from the hotel approving a free-of-charge cancellation, we would be happy to revisit your case and explore further options.
  
  We understand this may not be the resolution you were hoping for, and with this response, we consider the case closed from our side. Should you have any further concerns, we recommend continuing to work directly with the hotel.
  
  If you have any more questions or need additional assistance, please feel free to reach out. We're here to provide support where we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: they never provided me the room or my money back, which is technically stealing. I also did go to the hotel and provided their customer service the letter of cancellation that the owner of the ***** gave me. So if they will not be giving me any credits or my money back I will have to take this matter to small claims court. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  

  Business Response

  Date: 07/25/2025

  Dear ******,
  
  Thank you for your follow-up email and for keeping us updated on your situation. We genuinely appreciate your patience as we work through this matter.
  
  We have conducted a thorough investigation regarding your booking. The image you provided of the document from the hotel was reviewed, but it doesn't qualify as official documentation under our verification standards. To process a refund, we need documentation such as scanned or electronic copies from relevant authorities like the hotel, officially certified documents from recognized institutions, or digital copies of notarized documents. Unfortunately, handwritten notes cannot be accepted as they don't meet these standards.
  
  We reached out directly to the hotel to confirm the cancellation; however, they have denied the request for a refund. We truly understand your position and desire for a resolution. While we appreciate your efforts, this may not be the resolution you were hoping for, and this is our final response. We are considering this case closed from our side. Should you have any further concerns, we recommend continuing to work with the hotel directly.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The Owner of the ***** lied and gave me that hand written document when I tried to ask for the certification of cancellation, now it’s not being accepted as a verified document. That’s fine see ya in court. 
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:07/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earned $25 in rewards. Applied for card to withdraw rewards.Took two weeks past what it was supposed to to approve me for card,still getting the run around,can't withdraw rewards after spending money on there products.

  

  Business Response

  Date: 07/22/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I appreciate the opportunity to provide clarity and assistance regarding your ******** account and rewards.
  
  I'm pleased to inform you that your SuperPay account has been activated, and you can now access your virtual card instantly by logging into the app. This card can be used online for your convenience. Additionally, a physical card should arrive at your registered address within approximately 7-10 days.
  
  If you haven't received your physical card or continue to experience any issues, please feel free to contact our customer support team. They can promptly arrange a replacement card if necessary.
  
  It appears that your account was under review, which may have caused some delay in the activation process. Rest assured, everything should now be in place for you to enjoy the benefits and redeem the rewards youve earned.
  
  Should you have any further questions or require additional assistance, please do not hesitate to reach out. We're here to help and ensure your experience with us is positive and seamless.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't know how much they took and how they got my Bank account number because I never heard of this place before! Until now! I want them to replace all the took and extra money for food and my room that I am paying for! Because I have to pay 35 yet for the room! And running out of food! Two packages of ramen noodles and peanut butter and I have to drink only water! Where is this love people are showing me!

  

  Business Response

  Date: 07/22/2025

  Dear ****,
  
  Thank you for reaching out to us and sharing your concerns. We appreciate the opportunity to clarify the situation for you.
  
  The Super+ membership is an optional subscription designed to offer various benefits and savings that enhance your experience with us. It typically requires explicit confirmation during the sign-up process.
  
  To ensure no future charges are incurred, we have cancelled your Super+ membership. While Super+ membership charges are typically non-refundable, we have, as a one-time exception, processed a refund for the total amount of $31.97. You can expect the funds to reflect in your original payment method within the next 3 to 5 business days.
  
  If you require further assistance or have any additional questions, please feel free to reach out. Were here to support you and ensure your experience with us is a positive one moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:07/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was an unauthorised transaction on my account to the amount of $15.00 after using the app to book accommodation. I have not and did not join the membership and did not agree to any subscription or charges. The date of the transactions was June 30th 2025. I would like to make sure that I don't get charged again and would like a refund because there is no way I would have signed up for this.

  

  Business Response

  Date: 07/22/2025

  Dear ********,
  
  Thank you for reaching out and sharing your concerns with us. We appreciate the opportunity to clarify the situation and assist you further.
  
  It appears that the $15 charge was related to the Super+ membership, which may have been inadvertently activated when booking through Super.com. This membership is designed to ensure you lock in the best available rates and provides additional perks like cash back on travel, cash advances, and other earning opportunities. The Super+ membership is optional and requires explicit confirmation at checkout.
  
  I want to assure you that the membership has been cancelled, and we've made sure you will not incur any further charges. While Super+ membership charges are typically non-refundable, we've processed a refund of $15 as a one-time exception. You can expect the refund to be reflected in your original payment method within the next 3 to 5 business days.
  
  If you have any further questions or require additional assistance, please feel free to reach out. Were here to support you and ensure your experience with us is positive moving forward.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Today I found a $15.00 charge on my bank account from my debit card. I have had no contact with this company. I had to cancel my card and now I need to wait for the transaction to file a dispute. Ive read online that this is a huge scam company.

  

  Business Response

  Date: 07/22/2025

  Dear ****,
  
  Thank you for reaching out to us and sharing your concerns. We genuinely appreciate the opportunity to clarify things for you and assist in resolving the issue.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits and savings, aimed at enhancing your experience with us. It typically requires explicit confirmation during the booking process for activation.
  
  I have canceled your Super+ membership to ensure no further charges will be applied. While membership charges are usually non-refundable, were happy to process a refund of $15 to you. Given that your card has been canceled, we would be grateful if you could provide us with ****** details or alternative card information to facilitate the refund.
  
  Please feel free to reach out if you require further assistance or have any additional questions. Were here to help and ensure your experience with us is positive and seamless.
  
  Warm regards,
  Super.com Team