Complaints

This profile includes complaints for Super.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Super.com

  18 Bartol St # 159 San Francisco, CA 94133-4501

  
• 

  Super.com

  447 Sutter St Ste 506 San Francisco, CA 94108-4619

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15 by super.com for a membership I have no knowledge of signing up for. I canceled it immediately after seeing the charge on my bank app but would have been charged $15/month had I not noticed it.There were no previous charges from them that I am aware of but if I missed any I would like refunded for them as well.

  

  Business Response

  Date: 11/29/2025

  Dear *****,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to address your concerns regarding the recent charge.
  
  The $15 plan was part of the Shipment Protection benefit offered to new Super+ members who signed up through the **** shipment protection ad campaign. This specific plan provides reimbursement for lost, stolen, or damaged packages shipped from the **** or ****** to a **** address.
  
  Upon reviewing your account, we can confirm that your membership has been successfully canceled. As a one-time exception, we have processed a refund for the $15 charge. You should see this reflected in your account within 2-5 business days.
  
  Your satisfaction is important to us, and we're here to ensure you have a positive experience with Super.com. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team
  

  Customer Answer

  Date: 11/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a reservation a week in advance through Super.com, however they omitted details that made it impossible to use that reservation. I've attempted, repeatedly, to request a refund since they made me pay extra for the refund eligibility, however they have outright refused despite the hotel in question already canceling the reservation.

  

  Business Response

  Date: 11/26/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I understand how important it is to have a reservation process that's smooth and straightforward, and I'm here to assist you.
  
  I want to let you know that we've escalated this matter for further review. Our support team has communicated directly with the hotel, and Im pleased to confirm that they have approved your refund. A refund of $169.51 has already been processed to your original payment method and should appear in your account within the next 3-5 business days.
  
  If you have any more questions or need additional assistance, please feel free to reach out. We're here to help and ensure your experience with Super.com is a positive one.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 14 October 13 November 13 I was charged 3 times for a subscription I didnt agree on. The stress and anxiety of not knowing and finding out 3 months later because I paid attention to my statements was unsettling and stressful.

  

  Business Response

  Date: 11/25/2025

  Dear *********,
  
  Thank you for reaching out and sharing your experience. I understand how surprising it might have been to notice these charges, and I'm here to ensure we resolve this for you smoothly.
  
  It appears that the Super+ membership might have been activated while using a third-party app like **** or Lyft. Rest assured, your membership has been canceled to prevent any additional charges. We have also processed a refund of $45, which includes the amounts from September 14, October 13, and November 13. You should see this refund reflected in your original payment method within the next 3-5 business days.
  
  If you have any further questions or need more assistance, please feel free to reach out. Were here to make your experience with Super.com straightforward and reassuring.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:11/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I search out the lowest price to make a hotel reservation for future travel. Super.com came up as the lowest published price. I made the reservation and completed my purchase. I never agreed to a membership nor was there even mention of a fee based discount option. This website has committed fraud by bait and switch. Advertising one prices and effective charging a higher price later is illegal in my state(fl) and I would venture a guess this item is in ********** ( the stare this business operates in.) I require a refund for the membership fee. Please see included invoice that doesn't charge, mention charge, but does state that it summarize all charges and that no additional charges from super.com will be charged.

  

  Business Response

  Date: 11/25/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. I completely understand your concerns, and I'm here to provide clarity and assistance.
  
  When booking through Super.com, it appears that you opted into our Super+ membership. This membership ensures access to the lowest rates available and offers additional perks, such as cashback on travel and other exciting earning opportunities. However, it's important to note that this membership is entirely optional and is confirmed at the checkout stage.
  
  To address your concern, Ive canceled your membership to prevent any future charges. Additionally, we've processed a refund of $15 to your original payment method. You should see the refund reflected in your account within the next 3-5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $15.00 charged against my account on November 21, 2025 and my debit card was automatically closed by my bank. I have never heard of this company nor did I authorize a purchase or membership in any way. This will cause me a sigificant amount of time to contact companies I use my account to make automatic payments to once my account has been reactivated.

  

  Business Response

  Date: 11/24/2025

  Dear B ******,
  
  Thank you for reaching out to us and sharing your experience. I understand the importance of resolving this matter swiftly, especially when it involves your bank account.
  
  The Super+ membership is designed to offer exclusive benefits, such as discounts and financial perks. We have located your Super+ membership and have taken immediate action to cancel it, ensuring no future charges will occur.
  
  Additionally, we have processed a refund of $16.97 to your original payment method, which should reflect in your account within the next 3 to 5 business days.
  
  We appreciate your understanding and remain committed to providing a seamless experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:11/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified of a fraud alert earlier this month about a $15 charge that I did not recognize. I had my credit card replaced due to this unauthorized charge to Super.com, and then later found out from my credit card company that I could not deny the charge after all, because they had been charging me since April 2nd. When I was traveling, I booked two different hotel stays for March 28th and April 2nd through a service that I thought was **********. Apparently I was led to super.com instead and automatically signed up for a "service" for $15 per month. I received no follow up emails or confirmation about this so-called service. Upon finding this out, I immediately canceled this subscription that I had never intentionally signed up for. Thank goodness for fraud alerts. This company is super sneaky and provides nothing in return for their unannounced fees.

  

  Business Response

  Date: 11/23/2025

  Hi ******,
  
  Thank you for reaching out to Super.com. We appreciate the opportunity to address your concerns and provide clarity regarding your Super+ membership.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To take advantage of these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  We've thoroughly reviewed your account and can confirm that your Super+ membership has been successfully canceled. As a one-time exception and resolution, we have processed a refund for the months you were charged, totaling $120, ensuring you wont see any further charges. This refund should reflect in your account within 2-5 business days.
  
  Your satisfaction is important to us, and we're committed to ensuring a positive experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:11/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged to my credit card for something I did not okay. I was charged $1.97 on 8/17/25, and $15 each on 8/22,9/22,10/22 and 11/22 for a total of *****.I would like Super.com to reimburse me for this amount.I believe they used my phone number as my account. *************.Thank you.

  

  Business Response

  Date: 11/23/2025

  Hi ****,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to clarify the charges you noticed.
  
  The subscription is typically initiated through **** external ads, offering an onboarding credit and trial. The process involves subscribing by paying $1.97 for a free 5-day trial, which then transitions to a $15 monthly recurring charge.
  
  We've thoroughly reviewed your account and can confirm that your Super+ membership has been successfully canceled. As a one-time exception and resolution, we have processed a refund for the months you were charged, totaling $61.97, ensuring you wont see any further charges. This refund should reflect in your account within 2-5 business days.
  
  Your satisfaction is important to us, and we're here to ensure a positive experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as they do refund the $61,97 to my account within 5 days.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:11/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/18/2025 I was searching online for a hotel room. I made a reservation that involved a predatory pop-up ad that promised a cheapter hotel reservation price. I clicked on the link, the price did not change. I later realized that the credit card I had used to make the reservation had been charged a recurring montly charge of $45/month, or $540 per year. I was not informed of a charge or a recurring "membership". This is a predatory scam meant to bilk unsuspecting online shoppers out of their money. Business is suspect and should be shut down.

  

  Business Response

  Date: 11/21/2025

  Dear *****,
  
  Thank you for reaching out and letting us know about your experience. I understand your situation regarding the unexpected charges, and I'm here to offer clarity and support.
  
  The Super+ membership is an optional service designed to add value by offering exclusive discounts and protection plans. The Super+ membership is completely optional and confirmed at checkout.
  
  After reviewing your account, I can confirm that the membership has been canceled, preventing any future charges. We've also processed a full refund for all charges related to the Super+ membership, totaling $105. This refund will be issued to your original payment method and should appear in your account within the next 3 to 5 business days.
  
  Your feedback is valuable to us as we aim to enhance our communication and services. If you have any further questions or require additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:11/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a text message from my bank about a possible fraudulent transaction of $15 that took place on October 20th, 2025.
  I have never heard of this company until today. I have never clicked on this website before, I even checked my history just to be safe. I don’t even book online through 3rd party websites and I haven’t tried to book ANYTHING online recently. If I have, I always go directly towards an official source or app. I work for hotels and I know how 3rd parties can be a nightmare.
  I don’t even know how my card information was taken and I never consented to what seems to be a monthly subscription. I’m not even asking for a refund, I’m just really concerned about how my credit card information was taken without my consent. I can survive without $15, but other people aren’t as fortunate as I am.
  Regardless, it seems to be a pretty common occurrence for this “business” and it’s very shady. But, that doesn’t shock me when it comes to 3rd parties. I would like an explanation as to why this happened and for any and all of my information to be taken off of your system. Any information or answers would be greatly appreciated.

  

  Business Response

  Date: 11/20/2025

  Dear *******,

  Thank you for reaching out and sharing your experience with us. We appreciate your insights, especially with your background in the hospitality industry.

  To provide some clarity, the Super+ membership is designed to be your all-in-one solution for saving more, earning more, and reducing stress when it comes to travel and shopping. Think of it like an online ****** membership, offering perks that transform everyday spending into real value. For a small monthly fee, you gain access to exclusive discounts, cashback, and member-only services across travel, shopping, and financial tools.

  At Super.com, your trust is incredibly important to us, and we strive to ensure transparency in all interactions. All charges are processed securely and require clear consent—there are no hidden sign-ups. We encourage you to review our Terms & Conditions for additional details.

  In response to your message, we have canceled your Super+ membership as of November 20, 2025. Although memberships are typically non-refundable, we've provided a one-time refund of $30 to your original payment method. This should appear in your account within the next 3-5 business days.

  If you have further questions or need additional assistance, please feel free to reach out. We're here to help and ensure your experience with Super.com is positive and transparent.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was never informed of a subscription and I never went on this website. The response is clearly from ******* and not an actual person, so my efforts of getting answers don’t matter. My credit card information was taken from me without my consent and there was no reason for this subscription to have gone through. I never received any email notification like normal subscription services do whenever you sign up and I have no history with this website. 

  While I appreciate the refund, I still did not receive the answers I requested so I am not satisfied with this answer. 

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 11/21/2025

  Dear *******,
  
  Thank you for your follow-up email and for sharing more about your experience. I truly understand how important it is to have complete transparency and reassurance regarding your situation, and I'm here to help.
  
  Upon reviewing your account, it looks like the Super+ membership was signed up through our shipment protection ad. This feature is included with the membership and is designed to safeguard your packages against loss, theft, or damage—a way to add extra peace of mind to your purchases.
  
  Your feedback is crucial for us as it guides our efforts to better communicate and deliver our services effectively. If there's anything more you would like to discuss or inquire about, please feel free to reach out. We are committed to making sure all your interactions with us are clear and positive.
  
  Thank you for giving us the opportunity to address your concerns, and we hope to improve upon your experience moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  This makes sense as to why I was charged and it is likely I may have stumbled upon this ad while paying for shipment and not booking online.

  Regardless, I think you need to reevaluate your business decision on taking people’s credit card information and taking a subscription without their consent. Or like most subscription services, request email information so your “customers” know they subscribed to something. 

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged a recurring fee from Super+ for services I never heard of and I do not use, I have never signed up for anything with this company, the $15.00 charge is completely fraudulent and the company should be shut down for their illegal practices

  

  Business Response

  Date: 11/22/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I'm here to assist you in understanding the situation regarding the charges you noticed.
  
  The Super+ membership is designed to offer added benefits, such as discounts and exclusive perks. However, I want to assure you that we've been unable to locate a Super+ membership using the email address or contact number you provided.
  
  To help us investigate further, could you please send us a screenshot of the transaction showing the first six and last four digits of the card used? This information will assist us in locating the subscription, allowing us to cancel it and process a refund efficiently.
  
  Your satisfaction is important to us, and we appreciate your cooperation as we work to resolve this. If you have any more questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team