Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to what others have said. I was charged 15 dollars for a super + membership which I did not realize I signed up for. **************** was not helpful with helping me identify what membership perks I have used and are claiming that is the reason I am not eligible for a refund. There is not receipt outlining specific charges but rather it just says fees not clearly showing what you are being charged for.

  

  Business Response

  Date: 10/10/2025

  Hi *******,

  Thank you for reaching out and sharing your experience with us. I'm here to clarify the situation regarding your Super+ membership and assist in any way I can.

  Our Super+ membership is designed to offer exclusive benefits, including cashback on travel and other perks to enhance your booking experience. At Super.com, your trust means the world to us, and we take every step to ensure transparency. All charges are processed securely and require clear consentno sneaky sign-*** here! You can always review our Terms & Conditions for more detailed information.

  I'm pleased to inform you that while Super+ memberships are not typically refundable, we have issued a one-time $15 refund to your original payment method. Additionally, your membership was canceled on October 4, 2025, to prevent further charges. You should see this refund reflected in your account within 35 business days.

  We strive to ensure that every customer has a clear and informed experience with us. If you have any more questions or need further details about the benefits or your transactions, please feel free to reach out. We're here to help and ensure your satisfaction.

   Warm regards,

   Super.com Team

  Customer Answer

  Date: 10/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Cameron 

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund and it was denied. The filled out a form stating this was an error due to incorrect dates. This was a business trip and unfortunately one of his assistants booked the wrong dates. This was denied on super.com. Given that I paid extra to be able to cancel anytime leading up to the date.I have booked many times through super.com for business trips the past last couple of months and we have never had inconveniences. As a loyal customer, I would think I should be able to get a full refund because I also paid for flexibility on any cancellations it may occur. Please do take this matter serious, all I want is my full refund and I will not book with them again. Booking# #B_21553761 They also said BBB can email them *****************

  

  Business Response

  Date: 10/09/2025

  Hi *****,

  Thank you for reaching out and sharing your experience with us. I understand how important it is to have flexibility with your business travel arrangements, and I'm here to help clarify the situation.

  With your reservation, you opted for the Enhanced Refund option, an add-on feature designed to offer refunds under specific approved situations like medical emergencies, natural disasters, or flight cancellations. These terms and conditions are detailed in the link provided in your confirmation email. To proceed with a refund under this option, you would need to connect directly with the enhanced refund provider and submit the necessary documentation as outlined in their terms.

  Additionally, we kindly ask you to provide written proof from the hotel confirming that the booking was canceled free of charge. Once this is obtained, we would be more than happy to reopen this case for further review.

  Your satisfaction as a loyal customer is very important to us, and we want to ensure that you have an understanding of how to make the most of this add-on feature. Please review the information in your confirmation email to start the process with the enhanced refund provider, who will guide you through submitting any required proof.

  We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side. If there's anything further you need or any assistance you require in accessing the enhanced refund process, please feel free to reach out. We are here to support you every step of the way.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unfair to me. I will take legal actions against this business due to the lack of terms provided in their policy. I attached once again my confirmation screenshot of the refund upgrade I made. That I paid extra!
  I contacted the hotel and spoke to a manager they specifically told me over the phone that they arent able to cancel and provide refund. Instead the manager said ******* (the association company with super.com paid the hotel therefore the hotel itself do not cancel or make any changes. Its super.com responsibility to provide the refund and cancel. As I stated before I will take legal actions against super.com, I have absolutely no problem going through since this isnt the fair time a customer goes through this. There has been countless customers complaining about this same matter. 
  Once again, all I need is my full refund and will not book through super.com EVER AGAIN! 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misleading Enhanced Refund Policy and Denied Refund for Unused Hotel Booking
  Complaint Details:
  I booked a hotel stay through Super Travel (Super.com) and paid extra for the Enhanced Refund option, which was advertised as allowing a “full refund for cancellations.” Based on this information, I added the upgrade with the understanding that I could cancel my reservation if needed.
  However, when I attempted to cancel my booking before the stay, I was informed that my refund request was denied because my reason did not qualify under their “specific circumstances.” This limitation was not made clear during purchase — the website simply stated I could “cancel for free” with the upgrade.
  After contacting both Super Travel and Refundables.me, I was told that “accidents aren’t covered” and that the refund cannot be processed. I also contacted ******, who confirmed that travel-related purchases are not covered under their protection, leaving me without any resolution.
  This situation feels deceptive and misleading, as the refund upgrade was marketed as flexible but in practice is extremely restrictive. I never used or stayed at the hotel, and yet I am being charged for a room I canceled in advance.
  I am requesting a full refund of the hotel amount or a travel credit as a fair resolution, given that the room was not used and the cancellation was made promptly. I am attaching copies of the communication I received from Super Travel and ************** as supporting evidence.
  Company Details:
  Super.com (Super Travel)
  *** *** ******* ***** ***
  *** ********** ** *****
  United States
  Website: *****************

  

  Business Response

  Date: 10/10/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. I appreciate you taking the time to highlight the details of your situation, and I understand how important it is to have clarity and flexibility when making travel plans.
  
  Typically, our bookings are set as non-refundable and non-amendable to ensure we can offer the most competitive rates. The Enhanced Refund option you chose is designed to provide refunds under specific approved situations, such as medical emergencies, natural disasters, or flight cancellations. The terms and conditions detailing these situations can be found in the link provided in your confirmation email.
  
  We acknowledge the situation you've described, and we've escalated this matter for further review. After speaking directly with the hotel, I'm pleased to inform you that we've been able to secure a refund for your unused booking. This refund has been processed to your original payment method and should reflect in your account within the next 3 to 5 business days.
  
  Thank you for your patience and understanding. If you have any more questions or need further assistance, please don’t hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:10/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Super + after seeing their web advertisement about obtaining discounted hotel charges for the *********** in ***********************. The web site provided me information about what the hotel charges would be. At no time was I told or provided information that Super + would charge my ********** account monthly for a membership fee of $15. At no time was I sent an email indicating that I had signed up for membership. I was charged $15. on 7-8-25, 8-8-25, 9-7-25, and 10-6-25 for a total of $60. Request is made for a one time exception for a refund of $60.

  

  Business Response

  Date: 10/08/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. I understand the importance of clarity when it comes to subscription services, and I'm here to assist you.
  
  The Super+ membership is designed to provide you with access to fantastic rates and exciting perks, such as cashback on travel, cash advances, and various earning opportunities. It looks like you enrolled in our Super+ membership when booking through Super.com, which is an optional feature confirmed during checkout.
  
  Upon reviewing your subscription, we noticed that the membership was used for two bookings. While the fees associated with the Super+ membership are generally non-refundable, I'm pleased to inform you that we've made a one-time exception and have processed a $45 refund related to these fees. This refund has been processed to your original payment method and will reflect within the next 3 to 5 business days. Additionally, your membership has been canceled to prevent any further charges.
  
  If you have any further questions or need assistance, please feel free to reach out. Were committed to helping you and ensuring your experience with us remains positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:10/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com fraudulently enrolled me in a monthly membership. I explicitly declined signing up for super+ and booked my hotel. They give you the lower price with the super+ membership and the higher price without it. I selected the higher price. The purchase for the hotel went through my credit card. Sneakily, about a week later super attempted to enroll me in their 15 dollar monthly subscription - thankfully my credit card company alerted this as fraud and declined the charge. This company is purposefully engaging in fraudulent business practices - it is very surprising that ****** lists them under hotels as a ******.

  

  Business Response

  Date: 10/07/2025

  Dear ********,
  
  Thank you for reaching out and bringing this to our attention. We value transparent communication and are here to provide clarity on your recent experience with the Super+ membership.
  
  It appears that during your hotel booking with Super.com, the Super+ membership was activated, allowing you to secure the best available rate and unlock several benefits, including cash back on travel and other earning opportunities. I want to reassure you that the Super+ membership is entirely optional and requires confirmation at checkout.
  
  To address your concern, Im pleased to inform you that we have canceled your Super+ membership and, as a one-time exception, processed a refund of $15 to your original payment method. You can expect the funds to reflect in your account within the next 3-5 business days.
  
  Thank you for giving us the opportunity to resolve this for you. If you have any more questions or need further assistance, please dont hesitate to contact us.
  
  Warm regards,
  Super.com Team
  

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23981525
  
  I am rejecting this response because: I did not select the super+ membership at check out. I declined super+ when purchasing the hotel. I was charged for the hotel the correct price when I made the purchase. My card was then used days later to sign me up for super+. I believe this was an attempt at fraud. I have attached the receipt I received for the hotel from super.com when I made the purchase. There is no $15 super subscription on there. There was no communication from the company or evidence that a purchase for this subscription was made. I never received a receipt or notice about the super+ subscription, and was only made aware of it because my credit card flagged it as a fraudulent purchase. They did not flag the original purchase. Likely, other credit card holders have purchased through this website, later been defrauded by being signed up for a subscription they never selected or agreed to, and flagged it enough with the credit card company that they are auto declining super plus membership charges. 

  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 10/08/2025

  Dear ********,
  
  Thank you for following up and sharing additional details with us. I understand your concerns regarding the Super+ membership charge, and I appreciate the opportunity to address them.
  
  We take these matters seriously and fully respect your choice during the booking process. I want to assure you that your Super+ membership has been canceled, and we have processed a refund of $15 as a one-time exception to ensure your satisfaction. You should see this amount reflected in your account within the next 3-5 business days.
  
  Your feedback is invaluable to us, and we've taken note of your experience as we continuously work to improve our services and uphold transparency in our process.
  
  Thank you for bringing this to our attention, and please feel free to reach out if there's anything further we can assist you with.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/08/2025

   
  Complaint: 23981525
  
  I am rejecting this response because: do you have any evidence that I selected the membership subscription? I believe that your company is systematically adding customers to your membership fraudulently. If this is the case, BBB should not have you as a verified and trusted company. It fooled me into using you. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 10/09/2025

  Dear ********,
  
  Thank you for your follow-up email and for sharing your thoughts with us. I appreciate your feedback, and I'm here to provide some clarity.
  
  I want to assure you that the Super+ membership can only be activated by the customer during the booking process, as it requires explicit confirmation at checkout. After reviewing your account, we can confirm that the Super+ membership was signed up for when your most recent booking was made with us.
  
  We fully understand the significance of this matter and value your experience. We appreciate your feedback and will use it for continuous improvement in our services and transparency.
  
  Thank you for bringing this to our attention, and if you have any more questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/09/2025

   
  Complaint: 23981525
  
  I am rejecting this response because: you make customers decline the super+ membership three times in the checkout process, and the third time you deceptively have 'check out with super+' which is all you see when scrolling on the phone with no disclosure that you are signing up for the 15 fee and no confirmation that you did. You are in violation of the ftc click to cancel and negative option rule - this is obviously deceptive and bbb should not have you as a trusted company until you respect a customers decision to decline your subscription program rather than attempting to sneak them into a subscription. 
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 10/10/2025

  Dear ********,
  
  Thank you for sharing your concerns with us and providing detailed feedback. We genuinely value open communication and your input, as it helps us improve our processes and transparency.
  
  The activation of the Super+ membership requires explicit confirmation at checkout, intended to ensure that customers are fully aware and in agreement with the subscription they are selecting. We strive to maintain a straightforward and transparent process.
  
  I assure you that the Super+ membership has been canceled and a refund of $15 has been processed to your original payment method. This amount should be reflected in your account within the specified time frame.
  
  We appreciate the opportunity to address this matter and your suggestions for improvement which we take very seriously. Thank you for engaging with us and providing insights that will contribute to enhancing our service.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:10/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by super.com with a transaction labeled as SUPER+ * ********** for $15. I discovered many people have had this issue, and have no idea where this business got my card information, as I have never once heard of this business or website prior.

  

  Business Response

  Date: 10/07/2025

  Dear *****,
  
  Thank you for reaching out and sharing your concern with us. I understand that unexpected charges can be unsettling, and I'm here to provide clarity and assistance. 
  
  The Super+ membership is an optional subscription designed to offer a variety of exclusive benefits, including cash back on travel and access to special earning opportunities. To become a member, customers must provide explicit consent during the sign-up process, typically during transactions on our platform.

  While Super+ memberships are generally non-refundable, we've gone ahead and issued a one-time refund of $30 to your original payment method. You can expect to see this reflected in your account within 3-5 business days.
  If you have any other questions or need further assistance, please don’t hesitate to reach out. We're here to help and ensure your experience with us is transparent and positive.

  Warm regards,
  Super.com Team

  
  

  Customer Answer

  Date: 10/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  For note, you addressed me as *****, which is not my name, giving further evidence that I did not authorize these charges.

  
  
  Sincerely,
  
  
  
  ****** ********

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked hotel room for 1 night through Super+ site. My hotel stay and bill was all fine. But my credit card company contacted me regarding a fraudulent monthly $15 charge on my card. They told me it appears to be a membership fee as I was charged for 2 months. I called the phone number on my credit card which was a number to cancel membership. I also spoke to a person at Super+ who confirmed cancelled. I asked that the 2 months of charges be refunded since I never applied for nor was even notified about a monthly membership. I re-reviewed the texts and emails I received confirming my hotel booking and there is nothing at all disclosing a $15 monthly membership charge. I would like the 2 months / $30 refunded to me.

  

  Business Response

  Date: 10/07/2025

  Dear ****,

  Thank you for reaching out and sharing your experience with us. We truly value the opportunity to clarify and assist with your Super+ membership concerns.

  Our Super+ membership is designed to provide enhanced value by offering perks like cashback on travel, cash advances, and more. Enrollment is optional and requires full consent during the sign-up process to ensure that it's a choice you're completely comfortable with.

  I'm glad to confirm that your membership was successfully canceled on October 6, 2025. While Super+ memberships are generally non-refundable, I’m pleased to inform you that we have issued a one-time refund of $30 to your original payment method. You should see these funds reflected in your account within 3–5 business days.

  We’re dedicated to ensuring your experience with us is straightforward and satisfying. If you have any more questions or need further assistance, please feel free to reach out. We're always here to help.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:10/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently booked a hotel through the ***** app. I booked a 3 nights stay at ******* * ***** in Washington DC. The price I agreed upon was $555.06. This morning I was charged an additional $15 from Super.com. I never agreed to that or signed up to be a member. I would like a full refund of $15

  

  Business Response

  Date: 10/07/2025

  Dear ********,
  
  Thank you for reaching out to us and sharing your experience. I understand your concern regarding the unexpected charge, and I want to assure you that we're here to help.
  
  It appears that during your hotel booking, there was an enrollment in our Super+ membership. This optional membership offers additional benefits such as cash back on travel, cash advances, and various earning opportunities, and is confirmed during the checkout process to ensure customers receive the best rates and perks.
  
  I want to reassure you that the membership has been successfully canceled. Although Super+ membership fees are generally non-refundable, we have made a special exception for you. A refund of $30 has been processed to your original payment method and should be reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to support you and ensure your experience with us is a positive one.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******** *******

• Initial Complaint

  Date:10/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never signed up or subscribed to this business or their services yet I wake up to this charge on my account from them.

  

  Business Response

  Date: 10/06/2025

  Hi *****,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to provide clarity regarding the charge on your account.
  
  Upon reviewing your account, it appears that the membership was activated through advertising channels with external partners, where new users receive an onboarding credit ($20) when signing up for Super+.
  
  We have successfully canceled your membership, and as a one-time exception, we have processed a refund of $15. You should see this amount reflected in your account within the next 2-5 business days.
  
  Your satisfaction is important to us, and we're here to ensure a positive experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:10/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently being charged for a service that I never signed up for or utilized and I have been for almost a year now. Super+ appeared on my card on 12/29 after looking further into it and then proceeded to charge me ***** for months. I haven't booked any flights or traveled at all in over a year. I would like this reversed and cancel my membership.

  

  Business Response

  Date: 10/06/2025

  Hi *****,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to provide clarity and assistance regarding your subscription.
  
  Typically, when booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To take advantage of these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and designed to offer valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  We have escalated your case to our internal support team for further review, and we're pleased to inform you that we were able to refund the membership charges as a one-time exception. The amount of $150 will be credited back to your account and should reflect within the next 2-5 business days.
  
  Your satisfaction is important to us, and we're here to ensure a positive experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 10/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******