Complaints

This profile includes complaints for Super.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Super.com

  18 Bartol St # 159 San Francisco, CA 94133-4501

  
• 

  Super.com

  447 Sutter St Ste 506 San Francisco, CA 94108-4619

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15 by super.com for a membership I have no knowledge of signing up for. I canceled it immediately after seeing the charge on my bank app but would have been charged $15/month had I not noticed it.There were no previous charges from them that I am aware of but if I missed any I would like refunded for them as well.

  

  Business Response

  Date: 11/29/2025

  Dear *****,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to address your concerns regarding the recent charge.
  
  The $15 plan was part of the Shipment Protection benefit offered to new Super+ members who signed up through the **** shipment protection ad campaign. This specific plan provides reimbursement for lost, stolen, or damaged packages shipped from the **** or ****** to a **** address.
  
  Upon reviewing your account, we can confirm that your membership has been successfully canceled. As a one-time exception, we have processed a refund for the $15 charge. You should see this reflected in your account within 2-5 business days.
  
  Your satisfaction is important to us, and we're here to ensure you have a positive experience with Super.com. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team
  

  Customer Answer

  Date: 11/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a reservation a week in advance through Super.com, however they omitted details that made it impossible to use that reservation. I've attempted, repeatedly, to request a refund since they made me pay extra for the refund eligibility, however they have outright refused despite the hotel in question already canceling the reservation.

  

  Business Response

  Date: 11/26/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I understand how important it is to have a reservation process that's smooth and straightforward, and I'm here to assist you.
  
  I want to let you know that we've escalated this matter for further review. Our support team has communicated directly with the hotel, and Im pleased to confirm that they have approved your refund. A refund of $169.51 has already been processed to your original payment method and should appear in your account within the next 3-5 business days.
  
  If you have any more questions or need additional assistance, please feel free to reach out. We're here to help and ensure your experience with Super.com is a positive one.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/26/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/25/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 14 October 13 November 13 I was charged 3 times for a subscription I didnt agree on. The stress and anxiety of not knowing and finding out 3 months later because I paid attention to my statements was unsettling and stressful.

  

  Business Response

  Date: 11/25/2025

  Dear *********,
  
  Thank you for reaching out and sharing your experience. I understand how surprising it might have been to notice these charges, and I'm here to ensure we resolve this for you smoothly.
  
  It appears that the Super+ membership might have been activated while using a third-party app like **** or Lyft. Rest assured, your membership has been canceled to prevent any additional charges. We have also processed a refund of $45, which includes the amounts from September 14, October 13, and November 13. You should see this refund reflected in your original payment method within the next 3-5 business days.
  
  If you have any further questions or need more assistance, please feel free to reach out. Were here to make your experience with Super.com straightforward and reassuring.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ********

• Initial Complaint

  Date:11/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged $15.00 on Credit Card for some unknown reason. 10/18/2025. Called ************** and found out it was some membership I never signed up for, so because I never signed up I believed it was fraudulent. Disputed it with my credit card company. Beware of whoever is doing this, keep any eye on your credit card activity to avoid these bait and switch tactics. The transaction said they had my credit card on file so thats why I disputed the transaction because it appears it could be recurring. Its a sad world we live in these days, but beware of these bait and switch tactics to get your money.

  

  Business Response

  Date: 11/25/2025

  Dear *****,
  
  Thank you for reaching out and sharing your concerns with us. I understand how important it is to feel secure with your credit card transactions, and I'm here to provide clarity.
  
  It seems you were signed up for the Super+ membership on October 13 when making a reservation at the Holiday Inn Express ************. This membership offers various benefits, including cash back on travel bookings and access to special discounts, and it is confirmed during the booking process.
  
  Rest assured, your concerns have been taken seriously. We have already processed a refund of $15 back to your original payment method on September 10. You should see this reflected in your account within the next 3-5 business days.
  
  If you have any more questions or need further assistance, please feel free to reach out. We're here to ensure your experience with Super.com is always positive and transparent.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:11/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for a service I never signed up for. I have no idea who they are

  

  Business Response

  Date: 11/25/2025

  Dear ****,
  
  Thank you for reaching out to us and sharing your concerns. I completely understand how surprising it might have been to see a charge for a service you weren't aware of, and I'm here to clarify things for you.
  
  Our Super+ membership is an optional subscription designed to offer a range of valuable benefits, such as cashback on travel bookings and exclusive discounts. However, this membership requires your consent to activate, ensuring that you're fully aware and in agreement with the enrollment.
  
  After reviewing your account, we've ensured that your membership has been canceled to prevent any future charges. Additionally, we've processed refunds for the charges related to this membership: $15 on July 26 and $30 on November 25. These refunds will be credited back to your original payment method and should be reflected in your account within the next 3-5 business days.
  
  If you need further assistance or have any questions, please don't hesitate to reach out. We're here to support you and make your experience with Super.com a positive one.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:11/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing regarding several unauthorized membership charges on my account from ********************. I was charged four times for $15 each (total of $60), even though I never signed up for a membership.I located the source of the charges through my credit card statement and cancelled the membership directly on your website. Since these charges were not authorized, I am requesting that the full amount of $60 be refunded to my original payment method.Please confirm that my account has been cancelled and that the refund is being processed.

  

  Business Response

  Date: 11/25/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. I can imagine how unexpected those charges might have seemed, and I'm here to provide clarity and assistance.
  
  Our Super+ Membership is an optional subscription designed to offer members exclusive perks like cashback on travel bookings and special discounts to enhance your experiences. It's important to note that this membership can only be activated with the customer's consent.
  
  Rest assured, your membership has been successfully canceled. We've also processed a refund for all charges, totaling $46.97, to your original payment method. You can expect to see the refund reflected in your account within the next 3-5 business days.
  
  If you have any further questions or need additional assistance, please don't hesitate to get in touch. Were always here to help!
  
  Warm regards,
  Super.com Team
  

• Initial Complaint

  Date:11/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I search out the lowest price to make a hotel reservation for future travel. Super.com came up as the lowest published price. I made the reservation and completed my purchase. I never agreed to a membership nor was there even mention of a fee based discount option. This website has committed fraud by bait and switch. Advertising one prices and effective charging a higher price later is illegal in my state(fl) and I would venture a guess this item is in ********** ( the stare this business operates in.) I require a refund for the membership fee. Please see included invoice that doesn't charge, mention charge, but does state that it summarize all charges and that no additional charges from super.com will be charged.

  

  Business Response

  Date: 11/25/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. I completely understand your concerns, and I'm here to provide clarity and assistance.
  
  When booking through Super.com, it appears that you opted into our Super+ membership. This membership ensures access to the lowest rates available and offers additional perks, such as cashback on travel and other exciting earning opportunities. However, it's important to note that this membership is entirely optional and is confirmed at the checkout stage.
  
  To address your concern, Ive canceled your membership to prevent any future charges. Additionally, we've processed a refund of $15 to your original payment method. You should see the refund reflected in your account within the next 3-5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to help!
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business, whom I have never even heard of until today, performed an unauthorized debit on our checking account. I have no idea how they even have access to this information. A phone call to customer service was pointless: AI generated customer service *** trying to sell me ******** advantage plans.

  

  Business Response

  Date: 11/24/2025

  Dear *******,
  
  Thank you for reaching out and bringing this to our attention. I understand how important it is to address unexpected transactions, and I'm here to assist you.
  
  The Super+ membership is designed to offer exclusive benefits such as discounts and additional perks. It seems you were inadvertently enrolled in this program, which can sometimes happen through third-party promotions or ads.
  
  We have escalated this matter for further review, and our support team successfully located your Super+ membership. Upon reviewing the account, it has been confirmed that no successful charge was processed. As a result, we are unable to process a refund, as no funds were debited from your account.
  
  Your feedback is invaluable to us, and we're committed to ensuring a positive experience with Super.com. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:11/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $15.00 charged against my account on November 21, 2025 and my debit card was automatically closed by my bank. I have never heard of this company nor did I authorize a purchase or membership in any way. This will cause me a sigificant amount of time to contact companies I use my account to make automatic payments to once my account has been reactivated.

  

  Business Response

  Date: 11/24/2025

  Dear B ******,
  
  Thank you for reaching out to us and sharing your experience. I understand the importance of resolving this matter swiftly, especially when it involves your bank account.
  
  The Super+ membership is designed to offer exclusive benefits, such as discounts and financial perks. We have located your Super+ membership and have taken immediate action to cancel it, ensuring no future charges will occur.
  
  Additionally, we have processed a refund of $16.97 to your original payment method, which should reflect in your account within the next 3 to 5 business days.
  
  We appreciate your understanding and remain committed to providing a seamless experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:11/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified of a fraud alert earlier this month about a $15 charge that I did not recognize. I had my credit card replaced due to this unauthorized charge to Super.com, and then later found out from my credit card company that I could not deny the charge after all, because they had been charging me since April 2nd. When I was traveling, I booked two different hotel stays for March 28th and April 2nd through a service that I thought was **********. Apparently I was led to super.com instead and automatically signed up for a "service" for $15 per month. I received no follow up emails or confirmation about this so-called service. Upon finding this out, I immediately canceled this subscription that I had never intentionally signed up for. Thank goodness for fraud alerts. This company is super sneaky and provides nothing in return for their unannounced fees.

  

  Business Response

  Date: 11/23/2025

  Hi ******,
  
  Thank you for reaching out to Super.com. We appreciate the opportunity to address your concerns and provide clarity regarding your Super+ membership.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To take advantage of these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  We've thoroughly reviewed your account and can confirm that your Super+ membership has been successfully canceled. As a one-time exception and resolution, we have processed a refund for the months you were charged, totaling $120, ensuring you wont see any further charges. This refund should reflect in your account within 2-5 business days.
  
  Your satisfaction is important to us, and we're committed to ensuring a positive experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team