Complaints

This profile includes complaints for Super.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Super.com

  18 Bartol St # 159 San Francisco, CA 94133-4501

  
• 

  Super.com

  447 Sutter St Ste 506 San Francisco, CA 94108-4619

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/17/25 I booked a hotel through Super.com for $133. The hotel stay was for 6/28/25 to 6/29/25. The booking and hotel stay were completed without issues. Unbeknownst to me, without my consent, this company has added recurring charges of $15 per month to my credit card which I have only just found out about. I have had to open a fraud investigation with my credit card company and have had to have my card cancelled due to these transactions. The company is unable to be reached for contact for a refund or to deauthorize these recurring charges that I have not agreed to.

  

  Business Response

  Date: 10/29/2025

  Hi ***, 
  
  Thank you for reaching out to Super.com and for bringing this matter to our attention. 
  
  We see that you booked a hotel with us on June 17, 2025, and we’re glad to hear your stay went smoothly. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To utilize these discounts, the option to enroll in Super+ is presented at checkout, with the membership only activated once confirmation is given. This membership is entirely optional and is designed to provide valuable benefits like cashback, exclusive discounts, and additional travel perks.
  
  It looks like your membership was activated during the booking process. That said, we’ve now canceled your Super+ membership and, as a one-time exception, processed a refund of $75. You can expect to see this reflected in your account within 3–5 business days.
  
  If there’s anything else we can help with, feel free to reach out — we’re here for you!
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com refuses to cancel the online account & $15 monthly membership even after numerous requests. They continue to bill both credit cards that were used on the Super.com website. I want the account to be cancelled & for all monthly $15 billing to stop now! Please help us.????

  

  Business Response

  Date: 10/29/2025

  Hi *******,
  
  Thank you so much for reaching out to Super.com. We truly appreciate the opportunity to assist you and your aunt, and we’re here to help ensure everything is taken care of.
  
  When booking through Super.com, we offer exclusive best available rates to Super+ members. This membership is completely optional and is presented during checkout, only activating once confirmed. It’s designed to provide valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  We’ve carefully reviewed your account and can confirm that there was an active Super+ membership and a Super Pay cardholder account. As requested, both have now been successfully canceled. To ensure a smooth resolution, we’ve also processed a one-time refund of $45, which covers three months of membership fees. You can expect this refund to reflect into your account within 3–5 business days.
  
  We understand your aunt received some unexpected messages. While we have no indication of any issues on our end, we always recommend staying vigilant and working closely with your credit card provider to keep your information secure.
  
  Thank you again for bringing this to our attention. If there’s anything more we can do to support you, please don’t hesitate to reach out.
  
  Warm regards,
  Super.com
  

• Initial Complaint

  Date:10/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my membership with Super.com months ago and the company is still trying to deduct $15 from my account for the last 2 months. I've asked them to please stop trying to access my account and they continue to do so. Almost everyday they try to take from my account.

  

  Business Response

  Date: 10/28/2025

  Hi ******,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to address your concern regarding your membership.
  
  When booking through Super.com, the exclusive best available rates are specifically offered to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once you confirm it. This membership is entirely optional and is designed to provide valuable benefits like cashback, exclusive discounts, and additional travel perks.
  
  After reviewing your account, we have confirmed that your Super+ membership has been successfully canceled, ensuring that you wont see any further charges. As a one-time exception, we have processed a refund amounting to $30, which should be reflected in your account within the next 3-5 business days.
  
  Your satisfaction is important to us, and were here to ensure a positive experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation at ***************** by ******* Boston in ******* through Super.com and the hotel advertised an indoor pool. However, when we arrived at the hotel, the pool was closed indefinitely for maintenance. No where on the Super.com app was it noted that the pool was closed at the time of my reservation. I booked the reservation with the clear indication that there would be an indoor pool, but there was none, which is a clear bait and switch, unfair trade transaction. The hotel agreed with refund the money they received from the vendor of Super.com: Priceline. The total refund the hotel sent Priceline was $284.25. I acknowledge that my booking with Super.com was non-refundable, but the company failed to inform me there was no pool access. I request the refunded amount the hotel returned to Super.com vendor, Priceline, which is $284.25 and less than what I paid Super.com. This seems a fair resolution given this unfair experience.

  

  Business Response

  Date: 11/03/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I understand how important amenities like a pool can be to your stay, and I appreciate your patience as we address this matter.
  
  As a third-party booking platform, our role is to facilitate a smooth booking experience, while the hotel maintains responsibility for the property and its amenities. We understand that the pool closure was not communicated, and we're committed to ensuring transparency in the future.
  
  I'm pleased to inform you that we have escalated this issue and processed a refund of $284.25 to your original payment method. You should see this amount reflected in your account within the next 3 to 5 business days.
  
  Your feedback is incredibly valuable to us, and I thank you for giving us the chance to resolve this situation for you. If there's anything more you need, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 11/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never knowingly signed a super.com Account there was no indication that I would be charged a monthly fee using this as a booking agent.

  

  Business Response

  Date: 10/28/2025

  Hi Max,
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to provide clarity regarding your Super+ membership.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To utilize these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and designed to offer valuable benefits like cashback, exclusive discounts, and additional travel perks.
  
  Upon reviewing your account, we have confirmed that your Super+ membership has been successfully canceled. We noticed that you were enrolled in a free 5-day trial, and following the trial, the membership fee was charged, allowing you access to all the full benefits.
  
  As a gesture of goodwill, and a one-time exception, weve processed a refund for the two months you were charged, totaling $30. You should see this reflected in your account within the next 3-5 business days, and you wont see any further charges.
  
  Your satisfaction is important to us, and we're here to ensure a positive experience. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:10/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just noticed my **** Card Account ending in 8729 has been charged $15.00 on the 26th of the month starting in May 2025 for a total of 6 months. I was not aware that I had agreed to this service.

  

  Business Response

  Date: 10/27/2025

  Dear ******,
  
  Thank you for bringing this to our attention. We understand instances like these can be surprising, and I'm here to provide some clarity.
  
  The Super+ membership is designed to enhance your travel experience by offering exclusive benefits such as discounted rates, cashback opportunities, and additional perks. It appears that the membership was signed up for during your reservation process with us back in May, allowing you to access these benefits.
  
  To ensure there are no further charges, we have canceled your Super+ membership. Additionally, we have processed a refund of $90 to your original payment method, which you should see reflected in your account within the next 35 business days.
  
  If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure your experience with Super.com is both positive and rewarding.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:10/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unknowingly have a subscription to Super.com for $45 a month and have tried to report it without success. I believe this was done through identity theft since I just turned 18 and am not old enough to book a hotel room. However, I have been charged for three consecutive months, so please cancel my subscription and refund me for those three months.

  

  Business Response

  Date: 10/27/2025

  Dear *******,
  
  Thank you for reaching out to us. I understand the situation you're facing, and I'm here to assist you with it.
  
  The Super+ membership is designed to enhance your travel experience by providing exclusive benefits, such as discounted rates, cashback opportunities, and other valuable perks.
  
  I've taken immediate action to address your request. Your Super+ membership has been canceled, and we have processed a refund of $45 to your original payment method. You should see this reflected in your account within the next 35 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to help and ensure your experience with Super.com is smooth and satisfactory.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since ******* *** been getting charged the membership fee of $15 4-5 times a month since August of 2025. I ended the trial and was still charged. Headquarters even emailed me saying my account has been DELETED but I am still being charged. I even requested to have my card removed and no one has done anything. I have notified my bank for fraudulent charges and will be taking court action. If I canceled in August and had the account deleted, there should be no reason I am getting charged. No apology will change that. Beware signing up for them whatsoever as your card information will never be removed even upon your request. I am hoping the news stations get back to me so this can reach everyone.

  

  Business Response

  Date: 10/27/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We genuinely understand the situation, and I'm here to help address your concerns regarding your Super+ membership.
  
  I have reviewed your account and can confirm that we have processed refunds for all successful transactions. A $15 refund was issued in September, and an additional $30 has been processed today. You should see this reflected in your account within the next 35 business days.
  
  We appreciate you bringing this matter to our attention, and we are committed to ensuring everything is resolved to your satisfaction. If there is anything further we can assist you with, please feel free to reach out. We're here to help and ensure a positive experience with Super.com.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:10/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked one night (April ***** 2025) at the ******************* in *******, *******, through Super.com on April 20th 2025. I did not sign up for their Super+ membership, but have been charged $15.00 for it on the 22nd of every month since (April through October 2025). This is seven transactions totaling $105.00. I canceled the membership on their website as soon as I discovered the fraudulent transactions on my card.

  

  Business Response

  Date: 10/28/2025

  Hi *******, 
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to address your situation.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, with the membership only activated once confirmation is given. This membership is entirely optional and is designed to offer valuable benefits like cashback, exclusive discounts, and additional travel perks.
  
  Weve reviewed your account and confirmed that your Super+ membership has been successfully canceled. Additionally, as a one-time exception, weve processed a refund for the seven months you were charged, totaling $105. You should see this reflected in your account within the next 3-5 business days, and you wont see any further charges.
  
  Your satisfaction is important to us, and we're here to ensure a positive experience. If you have any further questions or need assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:10/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10-23-2025 I booked a hotel through super+.com and was charged a $15.00 charge I know nothing about.

  

  Business Response

  Date: 10/28/2025

  Hi *****, 
  
  Thank you for reaching out to Super.com. We appreciate your communication and are here to provide clarity regarding your recent experience.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer valuable benefits like cashback, exclusive discounts, and additional travel perks.
  
  Upon reviewing your account, we have confirmed that your Super+ membership has been successfully canceled. We also noticed that you were on a free 5-day trial and do not see a $15 charge made by us. It's possible that the charge was reversed back to you. If you don't see a reversal, please consider reaching out to your bank for further clarification, as no charge was made by us.
  
  Your satisfaction is important to us, and we're here to support you. Should you have any further questions or require assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team