Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15 for a super+ membership despite me paying attention to the predatory and misleading nature of their website while booking a hotel. There is a very small and hidden box you must select to avoid signing up for a reoccurring membership charge, which I selected, and they charged me for a membership. It took them a full week to charge my account. They do all of this purposefully to sneakily charge unsuspecting and unaware customers. They are predatory in nature and flaunt a BBB rating of A+ despite this, which makes the credibility of BBB suspect.

  

  Business Response

  Date: 09/05/2025

  Dear *******,
  
  Thank you for reaching out and providing your feedback. We truly appreciate the chance to clarify the Super+ membership for you.
  
  The Super+ membership comes with a range of benefits, such as discounted rates, cashback on travel, cash advances, and more. It appears that during your hotel booking on Super.com, this membership option was selected to ensure you received the best rate.
  Please know that the membership is designed to be optional and requires your confirmation at checkout.
  
  While we understand that this may not have been your intention, we're here to help. As a gesture of goodwill, we've processed a refund for the $15 charge to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  We value your satisfaction and are available to assist you further if you have any questions or need additional support. Feel free to reach out at any time.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thu Jun 12, 2025, I booked a hotel room using super.com. Upon arriving at the hotel, I was told that they were already fully booked and did not have a room for me (although I had already paid and gotten a confirmation from super.com). This resulted in me having to call around and find another hotel to stay at when it was already dark outside and I had been traveling for 14 hours straight. I reached out to super.com about this issue twice. The first time was immediately after I got back from my vacation. I explained the issue to super.com and they said they would do some sort of "internal investigation" into what happened and contact the hotel to verify what I told them. They said they'd reach back out to me once they had more information. I waited for more than a month and never heard back, so I reached out again. This time they told me the EXACT SAME THING - that they would need to do some sort of "internal investigation" and reach out to the hotel and that they would get back to me later on. I explained that I had already been told this, and that I felt I deserved an expedited refund for their customer service failure. They said they would expedite the process and get back with me ASAP. It has now been multiple weeks since I reached out to them the second time, and I still haven't heard back. It seems clear to me that they have no intention of actually trying to make things right, and they're just giving me the run around every time I reach out. I

  

  Business Response

  Date: 09/09/2025

  Hi Ezekiel, 
  
  Thank you for reaching out to Super.com and sharing your experience with us. We appreciate your communication and the opportunity to address and resolve your situation.
  
  We appreciate the opportunity to support you with the situation at the hotel. We have worked with our internal support team and are pleased to inform you that a successful negotiation with the hotel has taken place regarding the issues you encountered during your recent stay.
  
  After careful consideration, the hotel has agreed to provide a full refund as compensation. The refund amount of USD ***** will be processed and credited to your original payment method within 3-5 business days.
  
  Thank you for your patience and understanding. We are committed to ensuring your experience with Super.com is positive and fulfilling. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation with super.com August 27th, 2025. When checking my credit card last night, I was surprised to see an additional $15 charged to my credit card from super.com. I learned that this $15 is a monthly membership fee. I am not aware of signing up for super.com membership, and do not want to be a super.com member.
  
  I tried to cancel membership via the website, but chat "was experiencing technical difficulties". I also couldn't cancel membership via website links. After click on the cancellation link, I received a message saying my phone number was unrecognized, and the cancellation failed. After calling customer service number, they recognized my phone number (unlike website) and were able to cancel my membership, but refused to refund the $15 fee because they say I received a $6 credit from my hotel booking. Looking at my account, the $6 credit they reference is listed as not yet available, and it's my understanding to withdraw the credit if it becomes available in future, I need to be an active super.com member paying $15/month fee and need to use a super.com card, which I don't have or want. In short, I have not effectively received the referenced $6 credit and will not be able to withdraw the credit, if I do receive it. I don't care about whether I receive this theoretical credit or not; but I do care about the $15 fee I was I charged.

  

  Business Response

  Date: 09/05/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We appreciate the opportunity to clarify the situation regarding your Super+ membership.
  
  The Super+ membership is an optional subscription designed to offer a wide range of benefits, including discounted rates, cash back on travel, cash advances, and other earning opportunities. It seems that you signed up for this membership during your hotel booking process on Super.com, which secured the best available rate for your stay. Please rest assured that the membership is entirely optional and confirmed at checkout.
  
  I'm pleased to inform you that your membership has been successfully canceled to prevent any future charges. While Super+ membership fees are generally non-refundable, we have made a one-time exception in this case and processed a refund for the $15 charge.
  
  This amount should reflect in your original payment method within the next 3 to 5 business days.
  
  We are committed to ensuring your experience with us is positive, and I hope this resolution meets your needs. If you have any additional questions or require further assistance, please don’t hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/09/2025

  The resolution of refunding $15 is great.  However, I'd like to confirm that I receive the $15 before closing complaint.  The complaint automatically closes if I don't respond after 5 calendar days, and I am on day 5, so I needed to select an option that doesn't close complaint.    I'll close after the refund is received.

  

  Business Response

  Date: 09/10/2025

  Hi *****,
  
  Thank you for your response and for keeping us informed. We understand the importance of ensuring your refund reaches you successfully.
  
  We can confirm that the $15 amount has been refunded back to your original payment method. If you haven't received it yet, it should reflect in your account within the next 3-5 business days from when the payment was processed which was on the 09/05, depending on your bank's processing times. Please keep an eye on your bank statements, and do reach out to your bank if you notice any delay in reflecting the refund.
  
  We’re here to ensure everything goes smoothly and are committed to providing you with a positive experience. If you have any further questions or need assistance, feel free to reach out to us.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:09/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel reservation through Super.com on September 2, 2025, and paid $221.21 via ******. The hotel confirmed there is no reservation under my name, meaning the service I paid for was never delivered. Despite contacting Super.com multiple times and speaking with several representatives, I was repeatedly told to wait a few hours, but no confirmation or resolution was ever provided. Super.com refused to issue a refund, citing a non-refundable policy, even though no service was rendered. I am requesting a full refund and for the company to stop these misleading practices.

  

  Business Response

  Date: 09/05/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate the opportunity to address your concerns.
  
  Understanding the importance of seamless travel plans, we've escalated this matter and reached out directly to the hotel. I'm pleased to inform you that your booking has been confirmed, and the hotel confirmation number is 5481 7255.
  
  Our support team has also sent you a follow-up email to confirm the details of your reservation, ensuring you have everything you need for your stay. If you have any further questions or need more assistance, please feel free to reach out to us.
  
  We appreciate your patience and trust in Super.com, and were here to ensure your experience is both enjoyable and stress-free.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:09/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had never even heard about this company and did not subscribed to them but they withdrew 2 months of subscription fees from me out of nowhere.

  

  Business Response

  Date: 09/04/2025

  Dear ****,
  
  Thank you for reaching out to us, and for sharing your experience. We genuinely understand your concern and are here to help resolve the issue.
  
  The Super+ membership is an optional subscription that unlocks a range of exclusive benefits like cash back on travel, cash advances, and various earning opportunities. It requires explicit consent from our customers at the time of activation.
  
  We have gone ahead and canceled your membership to ensure that no future charges are made. While membership fees are typically non-refundable, we have made a one-time exception to process a refund for all transactions related to the membership, totaling $165.
  This refund will be credited to your original payment method and should reflect within the next 3 to 5 business days.
  
  If you have any additional questions or need further assistance, please don't hesitate to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was staying at hotels in the ********** area in May and used Super multiple times to book rooms. At one point I had a room price shift inside the little time window so I called customer service. The woman I spoke ot convinced me two run the two days separately. This seemed like a bad idea, at her insistence, I let her. The first night went through but the 2nd doubled. I told her I wanted to stay at one place for two nights and the new combined amount was too high and that I would stay elsewhere. She couldn't refund the fees and I was forced to stay at the elevated rate. I lost over $100 on that. I called for two days spoke to multiple managers and they refused to do anything to fix the problem they caused. I stopped using super.com, Cut to today, becasue I used them a few times I had rewards built up. I tried to use them and not only did their customer service person have no idea how to do it, he said I had to jump through even more hoops (never saw that in my terms of service) then hung up on me. They are the Temu of travel. Lies on top of lies.

  

  Business Response

  Date: 09/04/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We genuinely value your feedback and are here to assist you in addressing these concerns.
  
  Regarding the double charge for your stay in May, we would like to investigate the matter further. Could you please provide us with proof of this payment? This will enable us to escalate the issue and find a suitable resolution for you.
  
  As for your rewards and redeeming them, your Super.com credits are ready for use. To apply them to your next booking, simply select your preferred stay and proceed to the booking page. Once you're on the checkout page, you'll find an option under the pricing details to view and apply your available credits. To enjoy your savings, choose the "Redeem from Coupons" option, and your credits will be automatically deducted from the total.
  
  A few things to note: ensure that your search currency matches the credits in your account, as this may affect redemption. Credits cannot be used for "pay-on-arrival" reservations. Some promotional credits have a limitation, allowing only up to 10% of the booking value to be used, but that still offers a wonderful discount! Occasionally a booking may be priced so low that credit redemption isn't available.
  
  We're committed to making your travel experiences easier and more affordable. Thank you for choosing Super.com, and please let us know if there's anything else we can do for you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel using their service on 8/29. The only thing I did was enter my booking and payment information. The ONLY email I received from this company whatsoever was a booking confirmation. At no point did it state that by booking ONE trip through them, I'd be signed up for a monthly membership. The one and only communication was the hotel information. I paid for the hotel stay & was under the impression that I paid what I owed.

  

  Business Response

  Date: 09/04/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate the opportunity to address your concerns and provide clarity.
  
  The Super+ membership is an optional subscription that offers exclusive benefits, such as discounted rates, cashback on travel, and a variety of other perks. It is typically offered at checkout to enhance your experience during the booking process. We understand how important transparency is, and I want to reassure you that the membership has been successfully cancelled to prevent any future charges.
  
  We appreciate your feedback, as it helps us continue to improve and provide the best possible experience for our customers. If you have any more questions or need further assistance, please dont hesitate to reach out. Were here to help and ensure your future experiences with us are positive.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a purchase with ***************, I have started receiving transactions repeatedly for $15.00 from Super.com. I did not sign up for this. My card has stopped payment, but the business continues to attempt to charge me, and is not responding to phone calls or email.

  

  Business Response

  Date: 09/04/2025

  Dear ******,
  
  Thank you for reaching out and expressing your concerns. We genuinely appreciate the opportunity to assist you and ensure your experience with Super.com is a positive one.
  
  The Super+ membership is designed to offer a variety of benefits such as discounted rates, cashback, and other value-added perks. This option may sometimes be presented on third-party sites like ***************. We want to assure you that we have taken the necessary steps to cancel your membership, and there will be no further attempts to charge the $15 membership fee from your account.
  
  After reviewing your transaction history, we found that no successful $15 charges were made to your account. Consequently, a refund is not applicable in this situation.
  
  We're committed to maintaining transparency and providing you with clear communication. If you have any additional questions or require further assistance, please feel free to reach out. We're here to help and ensure your peace of mind.
  
  Thank you for allowing us to address your concerns, and we appreciate your understanding and patience.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for super+ via their website 3 months ago. After the first month, I requested cancellation of the membership. Since then Ive been charged for the past 2 months regardless of my cancellation request. Evidently they expect you to say I want to cancel 3 different times throughout the interaction to actually cancel your membership.

  

  Business Response

  Date: 09/04/2025

  Dear Mia,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate the opportunity to address your concerns and assist you further.
  
  I understand how important it is to have clarity and control over subscription services. I want to reassure you that your Super+ membership has been successfully cancelled. Additionally, we have processed a refund of $30, which will be credited to your original payment method within the next 3 to 5 business days.
  
  Your feedback is invaluable to us, and we are committed to ensuring that managing your membership is straightforward and transparent. If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to help and ensure your experience with us is positive.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongly charged by this site after i clicked the wrong option. And they refused me a refund.

  

  Business Response

  Date: 09/03/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. I understand how important it is for you to have clarity around the charges and memberships, and I appreciate the opportunity to assist you.
  
  It looks like you signed up for our Super+ membership when booking through Super.com. This membership ensures you lock in the best available rate and unlocks additional perks like cash back on travel, cash advances, and other earning opportunities. The Super+ membership is entirely optional and confirmed during checkout.
  
  Although Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  Your satisfaction is important to us, and we're here to help if you have any further questions or need assistance. Please don’t hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* ******