Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July, we reserved a hotel room through super.com. Shortly after, we received a fraud alert from our credit card company saying super.com charged $15 for a super+ subscription. We did not sign up for super+ and did not authorize this transaction. The card was canceled and the charge denied. I just got another fraud notification from our credit card company saying that super.com just charged $30 to our card. We want this company to stop charging our credit card for subscriptions we did not sign up for. We want all information they have about us completely erased from their servers/files.

  

  Business Response

  Date: 08/09/2025

  Dear *****,
  
  Thank you for reaching out to us and sharing your concerns. We appreciate the opportunity to clarify and address the situation for you.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits, such as discounted rates and cashback opportunities. The sign-up process usually involves explicit authorization on the part of the customer, typically during the booking process.
  
  We understand the importance of resolving this issue, and we want to reassure you that we have cancelled the Super+ membership to prevent any future charges. Additionally, we have initiated a request to have all your information deleted from our records to ensure your peace of mind.
  
  Should you have any further questions or need additional assistance, please feel free to reach out. We're here to support you and ensure your experience with us is both smooth and reassuring moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel room for a business trip online using Super.com. It was a good price but nonrefundable. For an $11 "Refundable Upgrade" I believed I was making sure I could cancel, if necessary. I paid the additional $11. As it turned out, my meeting scheduled for 8/13/2025 was changed and I no longer require the room. When I attempted to secure my refund, I was told the terms of my refundable cancellation had changed and my reservation could not be modified or cancelled. No refund. I attempted to work through the hotel (Baymont by Wyndham, *******, **) and through Super.com's website and its customer service agents at its telephone number, to no avail. I believe I was deceived by the "Refundable Upgrade" fee. I have filed a dispute with **************** but would like any assistance BBB can offer. If no resolution is possible, I would like BBB to note this deceptive practice by this vendor.

  

  Business Response

  Date: 08/09/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We understand the importance of flexibility in your travel plans, and we're here to provide assistance.
  
  The enhanced refund option you selected as part of your reservation is an add-on designed to offer refunds under specific approved circumstances, such as medical emergencies, natural disasters, or flight cancellations. The terms and conditions for this option can be found in the link included in your confirmation email.
  
  We have escalated your concern for further review, and I'm pleased to inform you that, after speaking with our travel partner, we were able to secure a refund for your booking. A total of $104.36 has been processed to your original payment method and should be reflected in your account within the next 3 to 5 business days.
  
  If there's anything more we can do to assist you or if you have any additional questions, please feel free to reach out. We're here to support you and ensure your experience with us is as smooth as possible.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:08/08/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Book a hotel reservation and paid Super.com in full. Now at the hotel and the room is not paid for and I am sitting in the parking lot waiting on a call back.

  

  Business Response

  Date: 08/09/2025

  Dear *****,
  
  Thank you for reaching out to us and sharing your experience. We understand how important a seamless check-in experience is, and we're here to assist you.
  
  We appreciate your patience while our customer service team reviewed your case. I'm pleased to inform you that the matter has been resolved, and I see that you successfully checked in at the hotel on August 8th.
  
  If there is anything more we can do to ensure your stay is comfortable or if you have any further questions, please feel free to reach out. We're here to support you and make sure your experience with us is smooth and enjoyable.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is committing fraud as they charged my account in the middle of the night, unbeknownst to me. I did not authorize it. I had to look up this company.

  

  Business Response

  Date: 08/08/2025

  Dear ****,
  
  Thank you for reaching out to us and sharing your experience. We appreciate the opportunity to provide clarity and assist you with your concern.
  
  The Super+ membership is an optional subscription designed to offer a range of benefits, such as discounted rates, cashback on travel, cash advances, and other earning opportunities. It appears you signed up for the Super+ membership when booking through Super.com, which ensures you receive the best available rates and unlocks additional perks. The membership is confirmed at checkout, giving customers the choice to opt in.
  
  Upon reviewing your account, we've gone ahead and cancelled your membership to prevent any future charges. After carefully examining the transaction history, we can confirm there was no successful payment for us to refund.
  
  If you have any more questions or need further assistance, please feel free to reach out. We're here to support you and help ensure your experience with us is positive moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:08/08/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a hotel booking for the first time on SUPER.COM on Jan 26 2025. Confirmation B_16952178. I added one additional night to this hotel stay on Mar 20 2025. Confirmation B_17696815. **** ending in 1931. That is the ONLY business with which I have transacted, through today, with SUPER.COM. On Jan 26, I did not receive any kind of email informing me that they would be billing me a fee of $15 each month thereafter, which apparently, upon review today of current and prior monthly credit card statements, began in early February, and now continued each month through August, for seven months in total. I did not receive any manner of email either confirming this $15 per month membership: neither at signup, nor each month, when they billed my **** card. The merchant name was "SUPER SUPER" not "Super.COM", which strikes me as intentional, so that people getting billed may be apt to fail to associate this transaction with a recent hotel booking at SUPER.COM. The fact that I was apparently electing to signup for this fee-based membership, by booking my hotel through them, was certainly not made very evident to most consumers, other than perhaps a very keen observer. The fact that there are over 2000 BBB complaints is evidence that this business model, depending upon the website design, and lack of confirmation communication after joining the program, may in fact depend upon the early confusion of consumers. The only thing emailed to me was a voucher (attached) for my hotel booking, which made no reference to a monthly $15 membership ****** any case, I am seeking a six month refund, which equates to $90, and immediate cancellation of my membership. I will accept (reluctantly) their first month's $15 charge for the initial hotel booking.I'm sorry I didn't notice this issue until August 2025 but I had health challenges and was not checking my **** bills as I typically have done in the past.

  

  Business Response

  Date: 08/08/2025

  Dear ***,
  
  Thank you for reaching out to us and sharing your experience. We truly appreciate the opportunity to clarify and address your concerns.
  
  The Super+ membership is an optional subscription designed to provide exclusive benefits such as discounted rates, cashback opportunities, and more to enhance your travel experience. It typically requires customer authorization during the booking process to activate.
  
  We've reviewed your subscription and have successfully cancelled it to ensure no further charges will occur. While the Super+ membership fees are generally non-refundable, we have made a one-time exception and processed a refund of $105 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  If there's anything more we can do for you or if you have any further questions, please feel free to reach out. We're here to support you and ensure that your experience with us is smooth and positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  

  Thank you for your assistance in this matter. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:08/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I genuinely do not remember ever signing up for this service for any recent purchases. I also do not know why I was charged $15 for this service, nor what they actually provide.

  

  Business Response

  Date: 08/08/2025

  Dear ******,
  
  Thank you for reaching out and sharing your inquiry regarding the Super+ membership. We're here to provide clarity and help address your concerns.
  
  The Super+ membership is an optional subscription designed to offer a range of benefits such as discounted rates, cashback opportunities, and more to enhance your travel experience. It generally requires authorization during the transaction process to activate.
  
  Upon reviewing your account, we have confirmed that your Super+ membership subscription has been cancelled to prevent any future charges. While the Super+ membership fees are usually non-refundable, as a one-time exception, we've processed a refund of $15 to
  your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to support and ensure your experience with us is positive and clear.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company tricks you into sig *** up for thier service. They hide it in the fine print. Steer clear of this company. Its not worth us*** them to save a few dpllars on a hotel.

  

  Business Response

  Date: 08/08/2025

  Dear Carlo,
  
  Thank you for reaching out and sharing your feedback with us. We genuinely appreciate your comments and the chance to clarify any misunderstandings.
  
  The Super+ membership is designed as an optional subscription that offers exclusive benefits such as discounted rates, cashback opportunities, and more. It is activated with the customer's explicit consent during the booking process, allowing those who wish to take advantage of these perks the chance to do so.
  
  Upon reviewing your account, I can confirm that your Super+ membership subscription has been cancelled to prevent any future charges. While Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund for all
  Super+ membership transactions totaling $45. This refund has been sent to your original payment method and should be reflected within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to support you and ensure your experience with us is as smooth and positive as possible.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  Date:08/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never used services from this company or provided them with any of my information, yet they have been billing me for several months. I thought this had been resolved through my bank as a chargeback in April, yet found today that they have continued to bill me monthly since then. I need an explanation of charges or a refund and notice that my information that was illegally obtained has been removed and any subscription (that I never authorized or signed up for) cancelled.

  

  Business Response

  Date: 08/07/2025

  Hi *********, 
  

  Thank you for reaching out to Super.com. We truly appreciate your initiative in bringing this matter to our attention, and we are here to assist you.

  Upon reviewing your details, it appears that the charges you received were associated with our Super+ membership. When booking through Super.com, we offer exclusive best available rates specifically for Super+ members. To access these discounts, customers have the option to enroll in Super+ at checkout, and the membership only activates once confirmation is given. This membership is entirely optional and designed to provide benefits like cashback, exclusive discounts, and travel perks.

  As a one-time exception, we have processed a refund for the membership charges totaling $60. Additionally, your request for subscription cancellation has been successfully completed, and you wont receive any further charges. If you ever decide to return, wed be delighted to welcome you back!

  Additionally, we have processed your data deletion request. After this email is sent, your personal details, such as your name, email, and phone number, will be removed from our system.

  Your satisfaction is important to us, and we are here to ensure your experience is positive. Please feel free to reach out if you have any more questions or need additional assistance.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/09/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:08/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for August 7th for me and my husband to celebrate with family and unfortunately my husband went through a health emergency and we are unable to make the trip, I had my husbands doctor send a detail letter with very personal and hipaa related details in hopes they would cancel the reservation and refund my money, I was dealing with my husbands surgery and was unable to cancel on August 1st, which I thought was the deadline to cancel and get a full refund, ***** **** the letter and stated it was unable to be cancel due to not meeting the deadline, I reached back out to my husbands doctor and had him write another very detailed letter explaining that this is completely out of our control and while doing so I pulled of the email confirmation for our reservation and the fine print stated it could be canceled up until August 7th with a full refund, when I mentioned that to them I received an email from ************* stating my reservation has been cancelled and a refund would be processed, I have yet to receive my refund and Im completely overwhelmed at how this business was trying to scam me during this very difficult time in our life.

  

  Business Response

  Date: 08/07/2025

  Hi ********,

  Thank you for reaching out to Super.com and sharing your experience with us. We sincerely appreciate your patience and understanding, especially during such an important time for you and your husband.

  We understand that ************* has informed you about your reservation cancellation and the processing of your refund. Please note, refunds may take up to 3 business days to reflect from the time they communicated this to you. As they handle the process according to their cancellation policy, we're unable to track the refund directly.

  Were here to assist and support you. Should you require any further information or assistance, please don't hesitate to reach out. Your satisfaction is important to us, and we are committed to providing the support you need.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/07/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:08/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 27, 2025, I was using *********** to search for a motel in *****, *******. Super.com had the lowest rate, so I made my reservation through them and paid them. We left on the trip the following Tuesday, July 1, 2025, and stayed at the ******************** in *****, **. That night, my bank flagged a transaction as potentially fraudulent that was entered through Super+ *super.com. They had tried to make two consecutive $15.00 charges. Both were declined. But I had to close that credit card. It was frustrating starting my vacation without a credit card. Since the name was slightly different, I thought it was a scam.Last night, I received a $30.00 charge from Super+ Super.com that my bank again blocked. That is when I looked for a super.com website (I had never been to it before) and saw that they had a "super+" club. Apparently, when I paid for the hotel, it subscribed me to this club. That was not apparent or clearly stated on their website, if it had been, I would not have used their service. I have never signed up for a subscription with them, I do not want a subscription with them and I find their business conduct offensive and unethical. Please have them remove me from their subscribers list.

  

  Business Response

  Date: 08/06/2025

  Hi *****, 

  Thank you for reaching out to Super.com and sharing your experience with us. We appreciate the opportunity to address your matter and ensure your peace of mind while using our services.

  We understand the surprise you encountered with the Super+ membership. When booking through Super.com, we offer exclusive best available rates specifically to Super+ members. To take advantage of these discounts, an option to enroll in Super+ is presented at checkout, and the membership only activates once confirmation is provided. This membership is entirely optional and designed to offer valuable perks such as cashback, exclusive discounts, and additional travel benefits.

  After reviewing your account, I am pleased to confirm that your Super+ membership has been successfully canceled, so you will not see any further charges.

  We hope this enhances your experience moving forward. Should you have any other questions or need assistance, please feel free to reach out. We're here to help and are committed to providing you with exceptional service.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/06/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  They sent a text cancelling my unauthorized subscription 
  Sincerely,
  
  ***** ********