Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to Super.com and made a hotel reservation using my credit card on 19 September 2025.
  I stayed at the hotel on 19 September 2025 and checked out on 20 September 2025 and everything was fine.
  Few days later, on 24 September 2025 I was charged $15 on my credit card.
  After reaching out to support chat on Super.com website on 24 September 2025, they tell me that I have enrolled for super+ membership and hence I was charged $15 monthly fees.
  I never enrolled for super+ membership. I never authorized them to charge my credit card.
  They said they cannot do anything about it. I can cancel my membership so I won’t be charged going forward. I have canceled my membership.
  I want to dispute $15 charge since I did not authorize that. They have not mentioned it on their website about super+ membership or $15 monthly membership fee while booking hotels.
  I checked my phone messages, email as well as notifications in my account on super.com. There is no information about super+ membership.
  I believe this is fraudulent and a scam. If someone registers for a membership, we usually get a confirmation message or email saying that you have been enrolled for such membership. This is such a scam.

  

  Business Response

  Date: 09/25/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We understand how important clarity and trust are when using our services.
  
  The Super+ membership is designed to offer valuable perks such as cash back on travel, cash advances, and earning opportunities, all while securing the best available rates. It appears that the membership was selected during your hotel booking through Super.com, a step which is completely optional and confirmed at checkout to provide our customers with added benefits.
  
  We’re pleased to confirm that your membership has been successfully canceled to prevent any future charges. Although typically non-refundable, we've taken an exception in your case and have processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  We appreciate you bringing this to our attention, and we’re committed to ensuring a positive experience for our customers. If there’s anything further we can assist you with, please don’t hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ***** ****

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super+ keeps charging my cc every month

  

  Business Response

  Date: 09/25/2025

  Dear *****,
  
  Thank you for reaching out. We completely understand your concerns regarding the recurring charges on your credit card.
  
  The Super+ membership offers a variety of valuable perks, such as cash back on travel, cash advances, and other earning opportunities, all while securing the best available rates. It seems this membership was chosen during your booking through Super.com, a step designed to enhance your travel experience and is confirmed at checkout.
  
  We want to reassure you that your membership has been successfully canceled, ensuring you won’t see any future charges. Your satisfaction is important to us, and we’re glad to have resolved this for you.
  
  If there’s anything more we can do to support you, please let us know.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:09/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to a suspected scam being used by this company i have been using there app for the past couple of months im also enrolled in their Super + membership that gives me cashback for every hotel i book. So recently i decided to use some of my rewarded cashback but for some reason its not allowing me to do so. So i went customer support to see why its not work only to tell me i violated the terms of service and i cant use any of my cashback and ONLY the Cashback. I can still ise every service on the app but rewards and i thought that was fishy and weird for the simple fact that i have used any reward points since ive used this app nor violated any TOS. It looks like they are deilberatly restricted my account to not use my reward points. I would either like my cashback refunded to my card on file or have my account reinstated so i can you my earn cashback

  

  Business Response

  Date: 09/25/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience. We genuinely appreciate your feedback and understand how crucial it is for you to access and utilize your rewards seamlessly.
  
  We’re pleased to inform you that the issue regarding the redemption of your cashback has been escalated and resolved. There are no longer any restrictions on your account concerning rewards redemption. You can now freely use your earned cashback rewards for your bookings.
  
  We highly value your trust in Super.com and want to assure you that we’re committed to ensuring that your experience with us remains smooth and rewarding. If you have any additional questions or need further assistance, please feel free to reach out. Our team is here to provide you with the support you need.
  
  Thank you for being a part of the Super+ membership, and we hope to continue serving you with excellence.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:09/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just realized I am getting monthly charges from SUPER+. I never signed up for a service or membership, suddenly, they started charging me $14.99/mo. I booked a hotel in July through Super, but I had no idea I was signing up for an ongoing service. I just realized about these charges in September. I feel like I was tricked into a service I didn't sign up for, and now I'm out $45.

  

  Business Response

  Date: 09/22/2025

  Hi *****, 
  
  Thank you for reaching out to Super.com. We appreciate your communication and the opportunity to clarify your membership situation.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. The membership is entirely optional and is designed to offer valuable benefits such as cashback, exclusive discounts, and additional travel perks.
  
  Weve reviewed your account and confirmed your Super+ membership has been successfully canceled. Additionally, as a one-time exception, weve processed a refund for the three months you were charged, totaling $45. This amount will reflect in your account within the next 2-5 business days, and you wont see any further charges.
  
  Your satisfaction is important to us, and we're committed to ensuring a positive experience. If you have any further questions or need assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/23/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hotel reservation: Ref **********. I made hotel reservation on ******************** on 9/20/2025 based on the advertised price of $385/night. There was no disclosure anywhere about additional fees and taxes that were not included in the price. After completing my credit card details, I saw a charge of $556.99 on my credit card. When I reached out to the company, they refused to refund. The way in which the prices are shown (without disclosing taxes and fees) and the website is set up (in a way that makes it hard to see the actual information about taxes and fees before making a payment) is ambiguous and the company uses this ambiguity to defraud customers.

  

  Business Response

  Date: 09/20/2025

  Dear ****,
  
  Thank you for reaching out and sharing your experience with us. We truly understand the importance of transparency in pricing, and I appreciate the chance to provide some clarity regarding the charges associated with your booking.
  
  Our goal is to ensure that all applicable sales taxes are included in the room rates displayed during the checkout process at Super.com Hotels. The total price, which encompasses all fees and taxes, is visible on the final checkout page. However, it's crucial to be aware that some hotels may impose additional mandatory fees. These might include resort fees, deposits, tourism taxes, or other specific charges such as cleaning fees. For a comprehensive understanding of these potential fees, please refer to the "About" section of each hotel page when selecting your room. This section will equip you with the necessary information to make an informed decision.
  
  At the bottom of the "About" page, you'll find a Mandatory Fees section, which outlines any required charges payable onsite. For further reassurance, I encourage you to verify any potential charges directly with the hotel. While we make every effort to ensure our information is current, contacting the hotel provides added peace of mind.
  
  Please note that all our bookings are typically non-refundable and non-amendable to secure the best possible rates for you. However, in order to proceed with a refund request, we require written confirmation from the hotel approving this action. Your experience is important to us, and we're committed to providing support and information to ensure it is positive and informed. Should you have any further questions or need assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/20/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the reservation was made by a third party company (super.com took my money and bought a reservation via a third company) making getting a refund confirmation from the hotel virtually impossible.The way the prices are displayed is misleading and ambiguous as taxes and fees that add random 35-40% to the advertised price are not disclosed clearly upfront and are made very hard to notice on the checkout page. Under US law, any ambiguity about pricing is interpreted in favor of a customer and against the company. Your company deliberately mislead customers and it is your company's responsibility to process refund timely and to coordinate with the hotel and any third party that you engage in making those reservations. It was not disclosed anywhere on the website that it is my responsibility as a customer to obtain confirmation from the hotel in order to get a refund. I demand that you refund the arbitrary taxes and fees immediately as I never was made aware of those fees and charges at the time of reservation.    

  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 09/25/2025

  Dear ****,
  
  Thank you for your follow-up email. We appreciate your patience and the opportunity to address your concerns further.
  
  We understand the importance of transparent pricing, and we strive to provide clear information to our customers during the booking process. The total room rates, inclusive of all applicable taxes and fees, are displayed on the final checkout page to ensure you have a comprehensive understanding of the charges involved.
  
  Regarding your request for a refund, as a third-party booking platform, our bookings are non-refundable and non-amendable to offer you the best rates possible. However, to process a refund request under exceptional circumstances, we require written confirmation from the hotel approving this refund. This step ensures that all necessary parties involved in the booking process are in agreement, allowing us to proceed accordingly.
  
  We genuinely value your experience and are committed to assisting you. If you can obtain the refund confirmation from the hotel, kindly forward it to us, and we will be more than happy to revisit your case. Should you have any additional questions or need further clarification, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Super.com and its affiliated company ******************** are engaged in misleading and deceptive trade practices that are prohibited by federal and state laws.

  Federal and state legislation requires sellers to be transparent about fees and charges upfront. If multiple customers complain about undisclosed fees and charges it can only mean your company is not disclosing those charges and fees in a transparent upfront manner. Your company should advertise total price upfront or add a disclosure that prices do not include taxes and fees.

  Furthermore, The ******* ***** ************ ***** "Rule on Unfair or Deceptive Fees," effective May 12, 2025, bans hidden and misleading charges. Adding taxes and fees that are 40% of the advertised price and are hidden and not disclosed upfront is in violation of the *** rule.

  I didn’t book with the hotel directly but unfortunately with super.com and it is not my responsibility to contract hotel and obtain some confirmation and send it to you to get a refund. Thats another example of deceptive refund practices. 
  

  YOU SHOULD CLEAN YOUR ACT! 

   

   

   

  
  
  
  
  
  Sincerely,
  
  
  
  **** *****

  

  Business Response

  Date: 09/26/2025

  Dear ****,
  
  Thank you for your follow-up communication. We greatly appreciate your continued engagement and the opportunity to address your concerns.
  
  We understand the importance of transparent pricing, and our goal is to clearly present all fees and taxes during the booking process. On the final checkout page, the total room rates, which include all applicable taxes and fees, are displayed to provide a comprehensive understanding of the charges involved. The intent is to ensure clarity and openness in our pricing structure.
  
  Regarding your request for a refund, as a third-party booking platform, our bookings are generally non-refundable to provide you with the most competitive rates. In exceptional circumstances, a refund might be considered if we receive written confirmation from the hotel, ensuring all involved parties agree to the refund. It’s important to note that our role is to facilitate your bookings based on the terms established by our travel partners, and we do not have the authority to change their decisions.
  
  We understand this may not be the resolution you were hoping for, but this is our final response, and we are closing this case from our side. Should you have any further concerns, we recommend addressing them directly with the hotel.
  
  We are committed to providing our customers with transparency and satisfaction, and your feedback plays a crucial role in helping us refine our services.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the business failed to address the issue of misleading and deceptive pricing and refund policies.
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:09/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked an hotel room for 1 night and was automatically enroll in a membership that charged my credit card 15 dollars. This is a monthly fee I did not authorize when I booked the hotel room. It is not obvious that it is happening until you see mystery charges on your credit card. I call immediately when I saw the charge and cancelled but they still got my 15 dollars. This is a fraudulent practice by this company and should be stopped. Please read all the fine print and uncheck those little boxes that no one sees when using this company.

  

  Business Response

  Date: 09/20/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. I genuinely understand the importance of clarity during the booking process and appreciate your feedback.
  
  The Super+ membership is designed to enhance the benefits available to our customers by offering perks like cashback on travel, cash advances, and other opportunities. I want to assure you that this subscription is completely optional and is confirmed at checkout.
  
  I've reviewed your situation, and the Super+ membership has been successfully cancelled to prevent any future charges. While fees for this membership are generally non-refundable, we have made a one-time exception and processed a refund of $15 to your original payment method. You can expect to see this reflected in your account within the next 3 to 5 business days.
  
  Your understanding and patience are greatly appreciated, and were committed to ensuring a positive experience moving forward. Should you have any further questions or need assistance, please feel free to reach out. Were here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:09/19/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 19th 2025 I went on to their website through their advertising on ****** maps for a room at studio 6 paid for it through their site have a itinerary that everything is correct email. Everything is correct when I contacted the hotel property thesuper.com company. Had direct paid my payment to ******* a connected but separate part of the same company ********* that I was advertised. ******** is the same connected property as ******* at the location but they are separate. I had currently been staying in the studio 6 hotel but you cannot pay motel. 6. To stay in studio. 6. They're separate. They're different part of the property. I made sure to book my room at the correct one. I have the itinerary or it says that but when I was contacted by the property I was told that super.com paid ******* and I was told that I would either have to move over to ******* or cancel that and rebook for studio 6 because they're not interchangeable. This caused me an issue because I had been staying there for about 2 weeks prior to this booking. Waiting for an apartment to be able to move into. I have many of my belongings in the room and I also have one arm so reality of moving everything to a different part of the property with no warning after booking the correct advertised studio. 6. Was not something that I could physically do in the time allotted for checkout and then checking into the different room I contacted super.com they said they would give me credits and cancel the booking or I could have a 10% credit and move over to the other room. After several hours of virtual chat, I was given the option of 20% credit. Neither of these work for my situation and I would not have been able to take those credits and rebook the correct room because I had already booked the correct room and they paid the wrong hotel so I was left with zero options other than moving to the other room or moving somewhere else they advertised what I wanted. I paid for it and they gave me something else

  

  Business Response

  Date: 09/20/2025

  Dear ****,
  
  Thank you for reaching out and sharing your experience. We truly appreciate your feedback and understand the importance of having your lodging preferences met effectively.
  
  We acknowledge the situation where your booking was made at a different hotel within the same building, and our travel team promptly escalated this matter to our travel partner to seek a solution. While we were unable to adjust the booking to the initially desired hotel within the same location, we recognize the room at ******* was utilized. Given its use, arranging for a full refund wasn't feasible.
  
  To assist with any future travel plans, we have extended a gesture of goodwill by applying 20% of the booking value in Super Travel Credits, which you can utilize for upcoming bookings. Our essential aim is to maintain the terms agreed upon with our travel partners, ensuring more seamless experiences in the future.
  
  We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side. Your understanding and patience are greatly appreciated, and we remain here to support you should you have any further questions or need assistance in the future.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/20/2025

   
  Complaint: 23908281
  
  I am rejecting this response because: definition they're giving is something that is requiring me to spend more money with them which is absolutely ridiculous. Maybe if the company would be willing to compensate me in a way where they don't force me to spend more money with them might be a little more reasonable instead of of making it so they make more money and literally have to do nothing other than give me a 20% coupon.
  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 09/23/2025

  Dear ****,
  
  Thank you for getting back to us and sharing your perspective. We truly appreciate your communication and your patience as we address the situation.
  
  We understand the situation you faced with your reservation, and I want to reiterate that our goal is to ensure a seamless and satisfactory experience for all our guests. We offered the 20% Super Travel Credits as a goodwill gesture to show our commitment to supporting our customers and to provide assistance for future booking endeavors.
  
  Since the hotel stay was used, a full refund isn't something we are able to facilitate, as we operate based on our travel partners' terms, which means the cancellation and refund decisions are subject to their policies.
  
  We realize this might not be the outcome you hoped for, and while we ask for your understanding, Id like to convey that this will be our final response on this matter. We are considering this case complete from our end.
  
  Thank you once again for choosing Super.com, and we remain here should you have any additional questions or need further assistance in the future.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/23/2025

   
  Complaint: 23908281
  
  I am rejecting this response because: it's completely unreasonable And I don't accept that as compensation at all. But you're going to do what you're going to do. Apparently because your corporation is terrible, I just want all this recorded so other people can see it
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $30 today by Super.com which I did not authorize. I logged onto their page and saw that my account had a super+ membership - which again, I did not authorize. I made sue to cancel this unauthorized membership and opened a chat session for help. I was told that I signed up for Super+ for 10% cash back with a hotel reservation I made previously. I did make reservation thru super.com, but did **** sign up or authorize any memberships. In fact, at the hotel I was charged an additional fee which made the reservation more costly than if I had gone direct thru the hotel. They claimed that the $30 charged was for the past 2 months which hadn't been charged. If I had seen a $15 charge previously, I would have dealt with it then, but they weaseled an extra $15 out of me. VERY BAD BUSINESS.

  

  Business Response

  Date: 09/19/2025

  Hi ********,
  
  Thank you for reaching out to Super.com and allowing us the opportunity to assist you. We appreciate your communication and the chance to provide clarity on your experience.
  
  When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To take advantage of these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer valuable benefits like cashback, exclusive discounts, and additional travel perks.
  
  We've reviewed your account and confirmed that your Super+ membership has been successfully canceled. As a one time exception, we've processed a refund of $30, covering the charges you encountered, ensuring you wont see any further charges.
  
  Regarding the additional fees charged at the hotel, the total price, including taxes and fees, is clearly outlined before checkout and detailed in your confirmation email. Some hotels may have additional mandatory fees, such as resort fees or deposits, which are listed in the 'About' section before booking. We strive to provide full transparency so you can book with confidence!
  
  Your satisfaction is important to us, and we're committed to ensuring a positive experience. If you have any further questions or need assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:09/18/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purposely misleading website to collect membership fees that people are unaware. Fortunately my credit card company flagged this recurring charge before I was charged a second month. I called the company today and was not provided a refund of the first month's charge. I had booked a hotel room in August and the ***resentative today stated I had a $8.34 credit in my account (not apparent when you go to book another room, not even that they already have you listed as a member and so did not get the Member rate since I did not want to be a member.) I booked the second room this week (again, not knowing they already had me listed as a member for the purpose of charging a monthly fee) and the *** today said I "earned another $10" or so that can be used for a future booking but only in the next 3 weeks. Again, the rate paid for the second room was not the member rate even though I was apparently already paying a monthly membership fee. I'm sure they are making millions on these (unbeknownst to the consumer) membership fees and make the system and website purposely clunky and obtuse/ misleading to effectuate this. It'd be better ethically to have a legit business model than what they are doing here. They definitely don't deserve BBB's current rating and this experience going forward makes me concerned about trusting BBB's ratings as much as I have in the past.

  

  Business Response

  Date: 09/18/2025

  Dear ******, 
  
  Thank you for reaching out and sharing your experience with us. We sincerely appreciate the opportunity to address your concerns and offer guidance.
  
  The Super+ membership is designed to provide our valued customers with exclusive benefits such as discounted rates, cashback on travel, and other fantastic perks to enhance your travel experience. Typically, opting into this membership occurs during the booking process on Super.com, and we ensure that the option is entirely voluntary and confirmed at checkout.
  
  We understand the importance of clear communication and your concerns regarding the membership charges. Please rest assured that your Super+ membership has been successfully cancelled to prevent any possible future charges. As a gesture of goodwill, we have processed a refund for the first month's charge of $15. This refund will be returned to your original payment method and should be visible within the next 3 to 5 business days.
  
  We genuinely value your feedback, as it helps us improve our services and ensure a seamless experience for all users. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to support you and clarify any concerns you might have.
  
  Thank you for choosing Super.com, and we look forward to providing you with exceptional service in the future.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This $15.00 subscription for a monthly membership that was automatically enrolled into us ridiculous. Shame on your business for hurting others.

  

  Business Response

  Date: 09/18/2025

  Dear ****,
  
  Thank you for reaching out to share your feedback with us. We truly value the opportunity to address any concerns you may have and provide clarity.
  
  We understand the importance of transparency, especially when it comes to subscriptions. It seems that you signed up for our Super+ membership while booking through Super.com, a step that unlocks valuable benefits such as the best available rates, cashback on travel, cash advances, and other perks. Please note that this membership is entirely optional and is confirmed at checkout.
  
  We're pleased to inform you that your membership has been successfully cancelled to prevent future charges. Additionally, although Super+ membership fees are typically non-refundable, we have made a one-time exception and have processed a refund of $15 to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  Thank you for bringing this to our attention, and please do not hesitate to reach out if you have any further questions or need assistance. We’re here to support you.
  
  Warm regards,
  Super.com Team