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Customer Review Ratings
Average of 2,115 Customer Reviews
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Review fromRamona M
Date: 08/01/2025
5 starsTREMENDOUS HELP Booking a Hotel. Prices Right! SATISFIED! It was a Pleasure to become a member. Provided easy Instructions!! THANK YOU!Review fromLisa F
Date: 08/01/2025
5 starsBooked a room at ********** at ***************. Prices were better than Priceline or Expedia. So far so good :)Review fromJohnny T
Date: 08/01/2025
5 starsIt was quick. Like real quick. They use ****** which makes me feel a lot more comfy.Lots of choices.Review from.M G
Date: 07/31/2025
4 starsUsing the website was a little tricky. It took 2 tries. Best rate of the other online offersReview fromChristine S
Date: 07/30/2025
1 starI signed up for their membership and for the cash advance features. I was trying to reschedule my repayment date since day 1 and was not given that feature to reschedule. Numerous attempts to contact someone and met with talking to a BOT and I got their phone number and it routes to somewhere outside the ** I think its to ***** and everyone I talk to are rude and not helpful this company needs to be shut down. Unfair and deceptive business practices
Super.com
Date: 07/31/2025
Hi *********, thank you for sharing your experience with us. We appreciate your feedback regarding the membership and cash advance features. To clarify, repayment occurs automatically on the due date, set for two weeks after your advance is issued, with no manual action needed. If you require more time, theres an option to delay your repayment by up to 7 days through the Reschedule feature in the app, available once per advance. You can view the due date and amount in the Cash Advance section. Our goal is to make the process as seamless as possible, and we're here to help if you need further assistance.Review fromVida D
Date: 07/30/2025
1 starBooked hotel through super.com for 7-24 to 7-27 at ******** ****************************. Called to confirm, hotel said no. Contacted Super.com only for them to assure my booking is made. Get to hotel to be told no booking but hotel said this has happened before with this site and they called *********** next door and that is where I was actually booked. A dump! Too late to cancel. Waiting to hear back from Super.com regarding this mix up. I booked and paid for one hotel but they put me in another. I have confirmation from super.com, for the hotel I actually booked, in writing. Working with AI on this matter is maddening! On top of the mix up they automatically signed me up for a $14.99 monthly fee. Its a scam as far as Im concerned.Super.com
Date: 07/31/2025
Thank you for giving Super.com a try, Vida! We appreciate your feedback and understand how important it is for your reservations to be handled properly. We have escalated the matter regarding your reservation and will provide a follow-up email with a resolution as soon as *********** looks like you signed up for our Super+ membership when booking through Super.com. This optional subscription is designed to help you lock in the best rates and unlock additional perks, like cashback on travel. We have canceled your membership to prevent further charges. If you have any questions or need further assistance, please don't hesitate to reach out. Were here to help!Review fromAllison S
Date: 07/30/2025
1 starMisleading refund language has so far left me with a very shady third party and a customer *** named ******* who told me to have a nice day when I told her this felt like a scam. I paid extra to have my hotel reservation be refundable and was sent to an even shadier third party, *************, to go through a very laborious refund process that makes no sense-- NOT from Super themselves. Save yourself the time and headache and move on. Never use this service.Super.com
Date: 07/31/2025
Hi, thank you for reaching out and sharing your experience with us. Our enhanced refund option is specifically designed to be beneficial in select circumstances such as medical emergencies, natural disasters, or flight cancellations. The terms for this are provided in your confirmation email, with the process initiated directly with the refund provider. If you'd like us to further review your case or need assistance, please feel free to email us at ************************ Were here to ensure your experience with us is smooth and positive.Review fromRobert C
Date: 07/29/2025
1 starCustomer support is either overwhelmed and overworked or undertrained. You have to reiterate and explain details to them youve sent over in ********************* offers twenty bucks off hotels but Id rather skip the third party if I have to deal with the customer service of **********************Super.com
Date: 07/31/2025
Thank you for your feedback, ******! We appreciate you sharing your experience with us. We understand how crucial effective customer support is, and we want to assure you that we are actively reviewing your case. We value your patience during this process and will send you a follow-up email with a resolution as soon as we have more information. Your input is important to us, and were here to ensure you receive the assistance you need!Review fromJeffrey Nicholson C
Date: 07/28/2025
5 starsJe suis trs satisfait du service. Les prix sont vraiement moins cher ****Review fromMelissa T
Date: 07/28/2025
5 starsVery convenient and easy to use. I will definitely use this service again.
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