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Reviews

This profile includes reviews for Super.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Super.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Super.com

      18 Bartol St # 159 San Francisco, CA 94133-4501

      BBB accredited business seal
    • Super.com

      447 Sutter St Ste 506 San Francisco, CA 94108-4619

      BBB accredited business seal

    Customer Review Ratings

    3.55/5 stars

    Average of 2,389 Customer Reviews

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    Review Details

    • Review fromTrey J

      Date: 12/12/2022

      5 stars
      Super easy to book and we loved the hotel thank u
    • Review fromJohn C

      Date: 12/10/2022

      5 stars
      I got such a good price, That I thought it was too good to be true. The price was $40 cheaper than I'll be other booking companies. We even got a really nice room!
    • Review fromJULIE K

      Date: 12/08/2022

      5 stars
      I used super travel to book my last room. I was charged even less than what super travel quoted me. We'll definitely use again!
    • Review fromSage R

      Date: 12/07/2022

      5 stars
      Got hotel rooms while I was manic, but luckily SuperTravel helped me not spend so much!
    • Review fromAngela M

      Date: 12/07/2022

      5 stars
      Stayed at a beautiful hotel and even got an upgrade using the *** service. No problems with this trip. Would use them again!
    • Review fromJenny O

      Date: 12/07/2022

      1 star
      I downloaded the snaptravel app and tried to make a booking, the app gives an error message, then I call their customer service to book and they increased the price by serveral hundred dollars despite what the online quote states. I asked their personel to match the price as it is in their app currently and they declined. This is a BIG red flag for fraudulent activity. I would not book with this company.

      Super.com

      Date: 12/07/2022

      Hi *****,Thank you for reaching out.Please note that the rates you see online might be for the room only, without the details, therefore you must always be mindful that the rate might vary depending on the room, bed type, and meal plan you selected. They also could vary depending on the cancellation policy, if it is flexible or Non-refundable.In addition, we must bring to your attention that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.We hope we were able to clarify it for you and look forward to having the chance to serve you in the future.
    • Review fromCristina B

      Date: 12/07/2022

      5 stars
      Excellent hotel booking experience! Definitely my go-to place from here on. First time using the company and I'll admit I was a little nervous since I had never used them before, but it was a great experience and they have the best prices for hotels! Loved it!
    • Review fromGlen G

      Date: 12/06/2022

      5 stars
      They provided a hotel at a great price and the place was awesome.
    • Review fromKrisilyn P.

      Date: 12/06/2022

      5 stars
      Not sure how they manage such low prices but its definitely NOT a scam. The customer service is great. Ive never had a problem

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