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Reviews

This profile includes reviews for Super.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Super.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Super.com

      18 Bartol St # 159 San Francisco, CA 94133-4501

      BBB accredited business seal
    • Super.com

      447 Sutter St Ste 506 San Francisco, CA 94108-4619

      BBB accredited business seal

    Customer Review Ratings

    3.53/5 stars

    Average of 2,337 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromJOHN H

      Date: 11/08/2025

      5 stars
      Super easy and efficient. Thank you so much. For your service.
    • Review fromCharles S

      Date: 11/08/2025

      5 stars
      Best price on the internet. Will definitely book through them again in the future
    • Review fromSharom T

      Date: 11/08/2025

      5 stars
      I was pleasantly surprised. So many hotel are not even up to decent standards. This was really nice.
    • Review fromAlfred J

      Date: 11/08/2025

      5 stars
      The Prices are phenomenal. And , Yes , I would refer this company to a Friend.

      Super.com

      Date: 11/08/2025

      Hi ******! Thank you for your wonderful five-star review! Were thrilled to hear that you find our prices phenomenal and that youd recommend us to a friend. Your satisfaction and trust mean the world to us. If you ever have questions or need assistance, please feel free to reach out. Were here to help and look forward to continuing to provide great experiences for you and anyone you refer!
    • Review fromjason m

      Date: 11/07/2025

      5 stars
      Rates beat ever other website, including the property itself. Pretty Super if you asked me.

      Super.com

      Date: 11/08/2025

      Hi *****! Thank you for your fantastic five-star review! Were delighted to hear that you found our rates unbeatable compared to other websites and even the property itself. Its great to know you think our service is "pretty super"! If you have any questions or need assistance with future bookings, feel free to reach out. Were here to help and excited to continue providing you with great deals!
    • Review fromAmber D

      Date: 11/07/2025

      5 stars
      Best way to get rooms I love you guys' rooms and cash back

      Super.com

      Date: 11/08/2025

      Hi *****! Thank you so much for your amazing five-star review! Were thrilled to hear that you find our service the best way to book rooms and that you love our offerings and cashback benefits. Your appreciation means the world to us. If you have any questions or need assistance, please feel free to reach out. Were always here to help and look forward to serving you again soon!


    • Review fromMatthew B

      Date: 11/07/2025

      5 stars
      Easy, fast and simple interface that made reserving a breeze!
    • Review fromTheresa I

      Date: 11/07/2025

      1 star
      I booked a room. The room turned out to be a nightmare and the hotel gave me a100 percent refund but there was no where else to book because everything in the area was booked solid so they kept the money and offered me $11. Total SCAM!! DON'T USE THEM!!!! I ACTUALLY CALLED THE ***** AND THE ***** TOLD ME THAT I COULD HAVE GOTTEN 100 % OF MY MONEY BACK. SUPER.COM is not worth it. Book it yourself! Oh! And if you're credit card is backed by *************** they are no better because they were right there with them. They did not help the customer... they sided with the thief in this case.

      Super.com

      Date: 11/09/2025

      Hi *******, thank you for sharing your experience. We understand the importance of a comfortable stay and seamless resolution. Our bookings are typically structured as non-refundable and non-amendable to maintain the best rates, and as a third-party booking platform, we ensure the booking process is smooth, while the hotel is responsible for room conditions. Our support team has investigated this matter and has provided you with a follow-up email detailing our findings. If there's anything further you need, please feel free to reach out. We're here to assist you!
    • Review fromAllen H

      Date: 11/06/2025

      5 stars
      great place to use if yiur a frequent traveler in the ***

      Super.com

      Date: 11/08/2025

      Hi *****! Thanks so much for your fantastic review! Were delighted to hear that you find our service perfect for frequent travelers in the ***. Its great to know we're meeting your travel needs. If ever you have any questions or need further assistance, feel free to reach out. Were here to help and excited to keep supporting your travels!
    • Review fromDavid F

      Date: 11/06/2025

      5 stars
      Easy flow thru signing up to checking out. Good place to use to book ur stay.

      Super.com

      Date: 11/07/2025

      Hi *****! Thank you so much for your awesome five-star review! Were thrilled to hear that you found the process from signing up to checking out so easy and smooth. Its fantastic to know that you find us a good choice for booking your stay. If you have any questions or need help in the future, feel free to reach out. Were here to make your experience even better and look forward to your next booking with us!

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