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Average of 1,513 Customer Reviews
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Review fromDONALD D
Date: 09/18/2025
1 starThere was a forest fire near the location of my booking. I have asthma and was unable to proceed with my stay. I contacted both the hotel and Super.com, and representatives from each confirmed that this was a refundable situation.After weeks with no confirmation email or response, I followed up. On my second attempt, things became more complicated. I was met with cancellation policy jargon and had to reach back out to the hotel to reconfirm the approved *************** that point, Super.com offered only a 60% refund, and only in the form of travel credit to be used within a year. When I questioned this, they revised their offer to deposit the 60% refund directly back into my account.After three attempts, I still dont feel confident that I will actually receive my refund. In a situation where a natural disaster threatens peoples health, it seems only reasonable to provide a full refund. Who could place their trust in a company that handles matters this way?
Super.com
Date: 09/21/2025
Thank you for sharing your experience, ******. We appreciate your feedback and understand how alarming it can be to navigate a situation involving health concerns and natural disasters. We have reviewed your case and our support team has sent a follow-up email detailing the best resolution available. While our bookings typically come with non-refundable options, we strive to address special circumstances like yours with care and consideration. If you have any further questions or need assistance, please feel free to reach out. We're here to help you!Review fromNick N
Date: 09/18/2025
5 starsGreat Site for booking travel worldwide, highly recommend to everyoneReview fromJillian S
Date: 09/17/2025
5 starsEasy to use. Great price. Very happy with my bookingReview fromSherea H
Date: 09/17/2025
5 starsSo easy to use and so much cheaper than other save rate websites, with opportunity to earn credit towards future stays. It doesnt matter if its the day of or weeks early when booking, they seem to always have a room with cheapest rates. Love this site..Review fromWesley G
Date: 09/17/2025
5 starsGreat app easy to navigate friendly to use. **************** is friendly on the phone.Review fromDarnell G
Date: 09/17/2025
1 starDid not purchase anything through ****, Lift or any 3rd party entity "Super+" membership that costs $15 per month. I'm still bothered by the explanation to as how this enrollment was made Spoke with Customer support *** ***** who was not clear as to what was the final answer but to add he offered me a one-time courtesy which I was bothered by the courtesy part since I never signed up or purchase anything in over 4 months and can't stand on-line shopping due to continuous disappointmentsSuper.com
Date: 09/18/2025
Hi *******, were always working to provide great deals and a smooth experience. We appreciate your feedback and understand your concerns regarding the Super+ membership. The Super+ membership is an optional subscription that provides various benefits, including discounts and cashback, which requires your consent at the time of booking. We're here to clarify any confusion regarding your account. If you would like, we can review your membership status and discuss any questions you have. Please feel free to reach out to us directly, and our team will be happy to assist you!Review fromBRIDGET M
Date: 09/17/2025
1 star****** - ************ has very manipulative, misleading, deceptive design practices to enroll you in their shady Super + program that charges $15 monthly. They provide no notification to you about these fees, and it's incredibly difficult to cancel when you try to do so. I think the ************************************ (****) issued their guidance warning companies against using "dark patterns" with Super.com in mind, since they have extremely manipulative design tactics, trapping consumers into their Super+ subscriptions. In addition to the consumer financial protection violations, they appear to violate the FTC's Negative Options Rule and the Rule on Unfair or Deceptive Fees. How they have an A+ rating is truly bewildering to me. AVOID AT ALL COSTS. There's no such thing as a free lunch or in this case, a cheap hotel room.Super.com
Date: 09/18/2025
We appreciate your feedback and understand your concerns regarding the Super+ membership. We want to clarify that the Super+ membership is an optional subscription designed to offer benefits such as exclusive discounts, cashback on bookings, and other perks. This feature is activated only with your consent during the booking process. Your input is valuable as we strive to improve our communication and user experience. If you have questions or need assistance regarding your membership, please feel free to reach out. Were here to help!Review fromPENNY A
Date: 09/16/2025
5 starsGreat prices, convenient! No issues so far. Very happy I found this website and have referred several people to it!Review fromJennifer F
Date: 09/16/2025
1 starFraud! Shady and they run you around in circles! They will talk down to you and pull stupid childish power plays! F! This place! Do not use them! They are atrociousSuper.com
Date: 09/18/2025
Hi ********, we appreciate you giving Super.com a try. Thank you for sharing your feedback. We acknowledge your concerns and understand how vital it is to have matters resolved promptly. We have escalated this matter for further review, and our support team is actively working with our travel partner to find a resolution. You can expect a follow-up email from us once we have an update. Your patience is greatly appreciated, and were here to assist you!Review fromRoberto B
Date: 09/16/2025
1 starHidden fees and Charges, sign you up for membership without refund and without properly disclosing it to customer.Super.com
Date: 09/17/2025
Thank you for sharing your feedback, *******! We appreciate you taking the time to express your thoughts. We understand your concerns regarding the charges associated with the Super+ membership.The Super+ membership is an optional subscription designed to offer various benefits, including exclusive discounts and cashback on bookings. We have reviewed your membership subscription and sent you a follow-up email with details regarding your account.
If you have any further questions or need assistance, please feel free to reach out. Were here to help and ensure you have a positive experience!
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