Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, 2025, I had a booking for one night at the ***** * *****  in Logan, Utah. This company charged me $15.00 for a junk fee I did not authorize. There is another word for this. It's called fraud. I do not appreciate this predatory practice of making unauthorized charges on my Credit card. Super.com needs to cease and desist this practice immediately. At this point, I have asked the ***** * ***** to credit me $30 for the bed mix-up. I ordered a King-Sized Bed and the room was less than adequate. To resolve this, an apology from Super.com and a refund to my ******** card of $30 will satisfy this complaint. I am very concerned that I am not alone with this type of complaint. This is shady and will not be tolerated.

  

  Business Response

  Date: 07/21/2025

  Dear Layne,
  
  Thank you for taking the time to reach out and share your feedback with us. We genuinely value the opportunity to ensure your concerns are addressed with care.
  
  The Super+ membership is an optional service designed to offer various benefits. We're committed to making sure everything is aligned with your preferences, so we have cancelled your membership and processed a refund of $15 to your original payment method. Fund will reflect into your account within the next 3 - 5 business days.
  
  To show our commitment to making things right regarding the bed arrangement concern during your stay at the ***** * *****, we've provided $30 in Super travel credits for you to enjoy on future bookings.
  
  We aim to reach a satisfactory resolution, and with this message, we're concluding the matter from our side. Should you have any additional thoughts or if there's anything more you wish to discuss, please don’t hesitate to get in touch. We’re here to help and support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/21/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the room I reserved was for a king size bed which costs more than a queen size bed which was the room we ended up getting.  The room furniture needed a lot of TLC.  The furniture around the desk and refrigerator was in very poor condition.   As the King bed room cost more, you may satisfy this complaint by refunding $30 to my credit card, not providing $30 in super Travel Credits which I am not interested in.  Your company also need to cease and desist the practice of setting up super.com junk memberships that customers don't order. This is stealing.  I really don't care what your company does in the future, but I want $30 refunded to my ******** Card for the mix-up.  This will satisfy my complaint.  
  
  V/r 
  
  Layne ** ******
  
  
  
  Sincerely,
  
  
  
  Layne ******

  

  Business Response

  Date: 07/22/2025

  Dear Layne,
  
  Thank you for following up on this matter. We truly appreciate your feedback and understand your concerns regarding your recent experience.
  
  As a third-party booking platform, our role is to facilitate reservations with our hotel partners, who are responsible for the upkeep of their facilities and setting policies regarding room changes and cancellations. We have communicated your concerns to the hotel, but since the reservation was utilized, they have decided not to issue a refund.
  
  In recognition of your experience, we have offered a $30 Super Travel Credit for future bookings as a gesture of goodwill.
  
  While we understand this may not be the resolution you were hoping for, this is our final response, and we consider this case closed from our side. Should you have any further concerns, we recommend continuing to work directly with the hotel for any additional resolution.
  
  Thank you for your understanding, and please feel free to reach out if there's anything else we can assist you with.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:  It is disappointing that this business Super.com fails to show any remorse or acknowledgement of their wrong-doing and predatory practices.  It is predatory to sign up people for membership subscriptions without their knowledge banking on the customer will just pay the bill.  I again do not care about their credit "brownie points"   They did refund $15.00 for the membership I didn't sign up for and refund 20% of my hotel bill $19.92.   I do not consider the matter closed until they offer an apology to me and a promise they are going to stop their predatory practice of signing people up for memberships with a recurring charge.  
  
  
  
  Sincerely,
  
  
  
  Layne ******

• Initial Complaint

  Date:07/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was booking a motel in ************** for a birthday party for my granddaughter on line with a company called super.com when it denied by my card and my card ask me if it was me I told them yes and it told me to retry and it charged me for that stay 07/11/25 throw 07/13/25 was checkout $74.09 then it also booked me for 07/14/25 to 07/16/25 witch was wrong$81.85 that the motel didn't even know this company and never heard of then and then super.com charged me another $45.00 that I also didn't attherrise it and refused to refund any money one room was refundable and still would not give my money back this company i used one other time in ***** and I forgot that they charged me for a room I never booked.

  

  Business Response

  Date: 07/24/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate the opportunity to address your concerns and provide clarity.
  
  Our bookings are designed to be non-refundable and non-amendable to help us offer the best possible rates. We've escalated the matter concerning the incorrect reservation and, after communicating with the hotel directly, we haven't been able to secure a refund at this time. However, if you're able to provide written confirmation from the hotel approving the refund, we'd be more than happy to revisit this issue.
  
  Regarding the $45 charge, it seems this was related to our Super+ membership, an optional subscription designed to give you access to the best rates, cashback on travel, cash advances, and more. We've cancelled your membership to ensure no further charges occur and, as a gesture of goodwill, we've processed a refund for this charge. You can expect the refund to be reflected in your original payment method within the next 3 to 5 business days.
  
  If there's anything more we can do for you or if you have any questions, please feel free to reach out. We're here to help and ensure your experience with us gets better moving forward.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com used a deceitful tactic to trick me into a monthly membership. I dont rember if it was a check to opt in or opt out. I remember not wanting the membership I thought I chose proper option of not agreeing to a membership and I was charged 20.67$ for an unwanted membership.

  

  Business Response

  Date: 07/21/2025

  Dear Stephane,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate the chance to clarify this matter and assist you further.
  
  The Super+ membership is designed as an optional service that offers a range of benefits and savings opportunities, requiring explicit customer consent to activate to ensure your choice remains entirely yours.
  
  After reviewing your membership, I can confirm that it has been cancelled in line with your request. Although membership fees are typically non-refundable, I'm pleased to inform you that, as a one-time exception, we have processed a refund of $15 USD to your original payment method. Please allow 3 to 5 business days for the funds to reflect in your account.
  
  If you have any further questions or need additional assistance, please do not hesitate to reach out. We're here to help and ensure your experience with us is as positive as possible in the future.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to Super.com's failure to provide transparent booking information, poor customer service, and a refusal to honor a promised refund.I booked a hotel through Super.com and, despite multiple attempts to contact them, never received confirmation details or information about my room, even after repeatedly reaching out and asking for basic booking information. I spent hours speaking with multiple agents, often begging for assistance, but I was either ignored or given vague, unhelpful responses.Additionally, Super.com failed to disclose an $80 parking fee at the time of booking. This fee was not a small incidental chargeit was a significant added cost. What makes this worse is that other hotels listed on their site clearly noted parking charges, while the listing I selected had no such disclosure, which misled me into believing parking was either free or included.When I contacted Super.com about this, an agent acknowledged the omission and agreed to refund the $80 parking charge, confirming that this was indeed something they are supposed to disclose. However, the refund never arrived. When I followed up, another agent denied that any refund had been offered and gave no resolution. Since then, I have been met with silence, and none of the agents Ive contacted have returned my messages or offered assistance.This experience has been frustrating, time-consuming, and disappointing. I believe this behavior constitutes false advertising, misrepresentation, and unfair business practices.

  

  Business Response

  Date: 07/21/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate your patience and the opportunity to address your concerns.
  
  Upon reviewing your booking details, we can confirm that the terms and conditions do mention that some hotels might require additional charges such as parking, which are specified in their debit notes. We understand how important clarity is, and we strive to provide all necessary information.
  
  We noticed that a chargeback has been initiated with your bank regarding this matter. When a dispute like this is started with your bank, all further communication and actions will need to go through them. We provide all necessary documentation to support your banks investigation, but during this time, we are unable to issue any adjustments or refunds.
  
  For the next steps, we recommend staying in touch with your bank for updates on the dispute. Rest assured, we're fully cooperating with them to ensure a comprehensive review is conducted.
  
  We're here to support you, so if you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  booking:Days Inn By ************************** ******************** Confirmation #: B_19560438 Mon, Jun 30 - Thu, Jul 03 booking:Days Inn By ************************** ******************** Confirmation #: B_19560438 Mon, Jun 30 - Thu, Jul Super people Ive got no idea how this charge is so difficult to refund. I made the booking while I was on site at the hotel. The hotel denied my booking and refused to allow me to check in. I didnt get to stay at the hotel and immediately after the establishment denied my ability to stay I requested cancellation of the booking that same morning. I received absolutely nothing and of no fault of my own got no place to go into and then had to go with nowhere to be because my money was gone. I had a significant amount of unappeasable, miserable, misfortunes caused by this happenstance and am quite frustrated that I am being denied a refund by every way I have tried to get one. What did I get for my money? Nothing. Could someone explain why Im not entitled a refund? Banks have closed cases opposite my favor despite the fact I have no idea what my money was spent on. Nothing was ever received and my booking at days inn was denied by management on grounds liberally implying discrimination against me in some capacity. Im quite certain it should come to ones apparent view a refund is justified without them having to stray too heavy in thought. This situation was purely a joke from your seat but my scene is not ********** details Case ********************* Disputed amount:$180.51 USD Seller info:Super.com ************ *********************** Date reported:June 30, 2025 ?Transaction reported

  

  Business Response

  Date: 07/21/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns. We genuinely appreciate the opportunity to understand your experience and address your situation.
  
  Our bookings are typically non-refundable and non-amendable, which allows us to offer competitive rates to all our customers. We understand how important it is for you to have clarity on your reservation and are here to assist you.
  
  It appears that you have filed a chargeback with your bank regarding this transaction. Once a chargeback is initiated, the matter is handled directly between the bank and the business. During this process, we're working to fulfill the banks requests for documentation, which means we cannot make changes or updates to your reservation while the chargeback is still active.
  
  We recommend following up with your bank for updates on the status of your case, as they are now overseeing the resolution process. If there is anything more we can do to assist you or if you have any questions, please feel free to reach out. We're here to provide support through this process.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/26/2025

   
  Complaint: 23627926
  
  I am rejecting this response because: There are no active chargebacks through my banks. Consumer protection indicates this type of transaction is illegal. Bookings may be Non-refundable but nonetheless they are available. I was denied availability for use. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/30/2025

  Dear *******,
  
  Thank you for reaching out and sharing your thoughts with us. We truly appreciate your patience and the opportunity to address your concerns.
  
  After reviewing your details in our records, we can see that the chargeback has been closed with the outcome in our favor. However, we understand your mention of not having used your reservation, and we've taken the initiative to escalate this case for a further review with the hotel and our travel partners.
  
  We value your feedback and your patience as we thoroughly investigate this matter. Please rest assured that we're committed to finding a resolution, and we'll keep you updated on any developments.
  
  If there's anything more we can assist you with in the meantime or if you have any further questions, please feel free to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this remedy to find a resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today July 21 was perusing kayak for hotels and saw super.com.Clicked that site and they ask for phone number then card number stating they dont see the card . Next thing you know you are charged ***** for super.c without your knowledge . Total scam .

  

  Business Response

  Date: 07/20/2025

  Hi ******,

  Thank you for reaching out to Super.com and sharing your experience. We appreciate you for providing us with the opportunity to clarify how the Super+ membership works.

  When you book through Super.com, the exclusive best available rates are specifically offered to Super+ members. At checkout, customers are given the option to enroll in Super+, which is only activated once confirmation is provided. The membership is entirely optional and designed to offer benefits such as cashback, exclusive discounts, and additional travel perks.

  After reviewing your account, Im pleased to let you know that your Super+ membership has been successfully canceled, and weve refunded the membership amount of $14.99 back to you. Rest assured, were here to help and support you whenever you need it. If you have any more questions or need further assistance, please don't hesitate to reach out.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super.com for August 1, 2025, in Seattle, and was immediately charged $628.06. My booking reference is *********** However, Super.com has failed to provide me with a hotel confirmation number, which is necessary to verify that my reservation exists with the hotel. I contacted the hotel directly and was informed that no reservation exists under my name and I do not have a room booked for my stay.
  
  I contacted Super.com’s customer support. I was told that the reservation would appear within 4-6 days after my initial booking. It has now been more than 10 days since I was charged, and my reservation still does not appear in the hotel’s system. I followed up with Super.com in writing on July 15, 2025, giving them 72 hours to either provide a hotel confirmation number or issue a refund. I have received no response from Super.com.
  
  Super.com’s explanation that the reservation “won’t appear until 24 hours before arrival” is inconsistent with standard industry practice. I now have no assurance that my reservation exists and no proof that services have been rendered. I have had to make a separate backup reservation directly with the hotel to ensure I have accommodations.

  

  Business Response

  Date: 07/20/2025

  Hi Norman, 

  Thank you for reaching out to Super.com and bringing your concerns to our attention. We understand the importance of having confirmation for your reservation.

  While the process took a bit of time, I’m pleased to inform you that after our thorough investigation, we have successfully obtained your hotel confirmation number which is ********. You can provide this number for any questions or check-in during your stay in Seattle on August 1, 2025.
  

  We’re here to ensure your experience with us is smooth and satisfactory. If you have any further questions or need additional assistance, please feel reassured that we're here to help.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Norman C*****

• Initial Complaint

  Date:07/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel on Super.com on July, 16th 2025 in Joplin, Missouri. On Sunday July 20th. My credit card was charged $15.00 dollars for a monthly fee subscription that I didn’t authorize.
  
  I want my “subscription” cancelled and I want a refund for the payment they charged to my card.

  

  Business Response

  Date: 07/20/2025

  Hi Harry,

  Thank you for reaching out to Super.com and for bringing this to our attention. We appreciate the opportunity to clarify how the Super+ membership works.

  When booking through Super.com, our exclusive best available rates are specifically offered to Super+ members. At checkout, customers have the option to enroll in Super+, and the membership is only activated once confirmation is given. This membership is entirely optional and provides benefits like cashback, exclusive discounts, and additional travel perks.
  

  We've reviewed your account and confirmed that your Super+ membership has been successfully canceled. Additionally, as a one-time exception, we've processed a refund for the membership fee you were charged, amounting to $15, so you won’t see any further charges.

  Thank you for your understanding and patience during this time. If you have any more questions or need further assistance, please feel reassured that we’re here to help.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Harry S*****

• Initial Complaint

  Date:07/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried booking a hotel through super.com. They charged me for the transaction but an error message appeared stating there was issues with booking the room. I just want my money back

  

  Business Response

  Date: 07/20/2025

  Hi *****,

  Thank you for reaching out to Super.com and for bringing this to our attention.

  When reviewing your booking information, I can confirm that the booking appears to be invalid, which typically means any charge should have been reversed and reflected back in your account a few hours after the transaction attempt. If you haven't seen the refund reflected, please feel free to provide us with any attachments or documentation showing the amount still pending or not returned. We're here to assist in ensuring this is resolved swiftly for you.

  We're committed to making sure your experience with us is smooth and satisfactory. Dont hesitate to reach out with any further questions or for additional help.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed an unrecognized $15 charge on my debit card statement and did not recognize the vendor or service. After investigating, I discovered it was a recurring payment tied to a hotel booking I made months ago. Without my knowledge or consent, I had been enrolled in a monthly service, something I never agreed to. Theyve retrieved $60 from me and I would like a refund. Ive tried contacting them but I can never get a hold of anyone.

  

  Business Response

  Date: 07/20/2025

  Hi ****,

  Thank you for reaching out to Super.com and for bringing your concerns to our attention. We appreciate the opportunity to clarify how the Super+ membership works.

  When booking through Super.com, exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. This membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks.
  

  We've reviewed your account and confirmed that your Super+ membership has been successfully canceled. Additionally, we're pleased to let you know that we've processed a refund for the 4 months you were charged, amounting to $60, ensuring you wont see any further charges.

  Thank you for your understanding and patience during this time. If you have any further questions or need assistance, please feel free to reach out. Were here to support you and ensure a smooth experience.

  Warm regards,
  Super.com Team