Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: Bait and Switch by Super.com Incorrect Room Booking and Refusal to Cancel.On 7/27/2025, I booked and paid $1,150.56 on my ************** for a Presidential Suite (1 King *** with Sofa *** and Jetted Tub) at the Courtyard by ********************** through Super.com, for dates 7/308/3.Shortly after booking, I called the hotel directly to confirm the reservation. They informed me that Super.com had only booked a Junior Presidential Suite, not the full Presidential Suite I paid for.I contacted Super.com within an hour of the booking via chat and phone (spending over an hour on the call). The representative confirmed the error with the hotel, escalated it for cancellation, and told me I would receive an email within 24 hours.After more than 30 hours with no response, I called again and was told there was no record of my previous request. I spent another hour on the phone, was again promised they would take care of me, but was told they could not process a cancellation because their system was down. They advised me to speak to the hotel directly upon arrival, even though the hotel had already confirmed that the booking is for a Junior Suite and that I would need to pay an additional $1,000+ per night to upgrade.This is a classic bait-and-switch. I paid for a Presidential Suite but was booked in a much lower-tier room worth roughly one-quarter of what I paid. Super.com has refused to cancel the reservation or release the funds, despite not fulfilling their end of the agreement.I am requesting:Immediate cancellation of this reservation.Release of the $1,150.56 authorization/charge so I can rebook elsewhere.Super.coms conduct is misleading, violates consumer protection laws, and has caused significant stress and financial inconvenience.

  

  Business Response

  Date: 07/29/2025

  Hi ****,

  Thank you for reaching out to Super.com and sharing your experience with us. We understand the importance of ensuring that your booking reflects exactly what was requested and appreciate the opportunity to address your concern.

  Your case has been escalated to our internal support team, who have conducted a thorough investigation in collaboration with our travel partner. We reached out to the Front Desk at the Courtyard by ********************** and can confirm that the room type you booked is correctly reflected in the hotel's records. The room includes a King bed, a sofa bed, and a Jacuzzi, which aligns with your original booking. The difference lies solely in the naming convention between "super" and the hotel.

  We are committed to making your experience a positive one and will continue to work with both you and the hotel to ensure everything goes smoothly during your stay. Should you encounter any other questions or need further assistance, please feel free to reach out we're here to help!

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23667514
  
  I am rejecting this response because: As you can clearly see in the attached screenshots, the room I paid for does NOT match the inferior room you booked at the hotel! I paid for the ************ suite, and you booked me for a Jr. ************ suite. The screenshots clearly show thaty ************ suites are available at the hotel, but you booked me in a lower tier room worth a quarter of what I paid for. This is like buying a ***, but trying to deliver a ***. It's called Bait and Switch and it's illegal in both the ** and ******! The facts are clear and indistputable,cancel my reservation since you refuse to properly fulfill it and refund my money!
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 07/30/2025

  Hi ****,

  Thank you for reaching out to Super.com again. We genuinely appreciate your feedback and the opportunity to address the situation.

  We have reviewed your booking details and understand your expectation of staying in a Presidential suite. After speaking with the Front Desk, we were provided with confirmation that the room type you booked on the website which includes a whirlpool/jetted tub, is indeed the same as what is being provided to you and what you paid for.

  As a gesture of our appreciation for your understanding, were delighted to offer you a 10% bonus in Super Travel Credits. These credits have been added to your account and are ready to be used on your next exciting adventure with us.

  We value your trust and are committed to making your experience a positive one. Your satisfaction is our priority, and we hope to continue serving your travel needs with excellence.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23667514
  
  I am rejecting this response because: Super knows they are different room tiers and is still offering the choice between Presidential ***** and *********************** Despite my selecting and paying for the Presidential *****, they only booked me in the Junior suite! You are well aware they are different room tiers. I have also spoken to multiple people at the front desk including management who confirmed they were separate room tiers with almost $1000 price difference. Although they may both have a king bed and sofa bed, the Presidential ***** is a much larger full suite with a separate sleeping area, while the Jr. ***** is just a studio suite without a separate sleeping area. The attachments from YOUR website clearly show you are offering BOTH options, but booked me at the lower tier. Classic bait and switch!
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 08/01/2025

  Dear ****,
  
  Thank you for your continued patience and for reaching out to us again. We genuinely appreciate your feedback and the opportunity to address your concerns.
  
  Upon investigating your case thoroughly, we have verified that the room category booked was accurately reflected in our records and matches what the hotel provided. The suite includes features like a King bed, sofa bed, and a whirlpool tub. It's important to note that the rate paid corresponded to the Junior Presidential Suite, as opposed to the full Presidential Suite, which is offered at a higher rate by the hotel.
  
  As a gesture of goodwill, we have provided a 10% credit to your Super.com account. Since the hotel has decided not to approve any changes or refunds, we are unable to make further adjustments. Our role is to facilitate bookings based on the terms set by our travel partners, and we do not have the authority to change their decisions.
  
  We hope this explanation clarifies the situation. While this will be our final response and we consider the matter closed from our side, please feel free to reach out if you have any further questions or future travel needs. We're here to ensure a positive experience with Super.com.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/27 Details Primary Guest Name:***** ******** Confirmation Number: B_19766122 View Reservation Online Check-In: Sun Jul 27, 2025 (4 PM)Check-Out: Wed Jul 30, 2025 (10 AM)No. of nights: 3 Room Type:Double Amusement Park View Guestroom Room Only Address:***************************************************** **************************************************************************** Guest Name: ***** ******** Special Request:Ready for Check-In:Remember to bring your ID and a credit card for any incidental deposits. Just a heads up: in order to check in, the name on your ID must match the name on the hotel booking reservation.The primary guest was put into the system as the secondary person so when I went to check in, it was under the wrong name. I tried chatting several times and I waited over three hours. I also tried calling and each time I called the people acted like they couldnt hear me I think on purpose. I was told I could not amend my booking when I booked it correctly. For some reason you put the wrong name on my room then I was unable to remove the secondary guest.I was told to call the hotel.I was told that bc the date had already past.Ok, so bc Im not primary I cant do anything to remove a guest. Im livid.

  

  Business Response

  Date: 07/29/2025

  Hi *****,

  Thank you for reaching out to Super.com and giving us the opportunity to assist you. We understand the significance of a seamless check-in process and are here to support you.

  After reviewing your communication with our customer service team, we contacted our travel partner to address your concerns. They connected with **** at the Front Desk, who assured us that both names are recorded on the reservation, making it easy for either guest to enjoy their stay without any issues.

  Since the reservation date has already passed, we are unable to make further amendments at this moment. Rest assured, your original booking correctly lists you as the primary guest and ****** as the secondary guest, which should enhance your experience during your stay.

  We are always here to assist you for any future bookings or questions you might have. Please feel free to reach out to us anytime your positive experience is our priority.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2025, I booked a flight with Super.com to ***********, ** from **********, ** for July 5-8th. As the date approached, I realized I needed to modify the dates as I could no longer stay for the full time only until Sunday or Monday morning at the latest. I reached out to Super.com about modifying the dates. I was told I could not. I called the airline and questioned their change/refund policy. I was told by the airline that a $99 fee would be applied to change the flight and that was only if they had an available flight available. I reached out to Super.com and received a *** that could barely speak English. She had to record my call and then play it for someone else to advise her on what to do. This went on for 4 different exchanges over an *********************************************************** back days later. Finally, I was instructed, I could indeed change the flight from 3 days to the 1 day for $1500!! The original flight was only $225. I asked for a refund or even a Super.com credit so that I could redeem on a later day of travel and was denied both requests. I have used Super several times for hotel reservations with no problems; I decided to give the flights a try. I am a Super+ member but have since terminated my membership because of this entire incident. I am very disappointed and felt like Super was trying to scam me out of additional money. The new flight was 7x the amount of my initial trip and I was told I still needed to pay the $99 fee...?!?! Needless to say, I lost my $225 that I originally paid as I was unable to travel on those days! I would still like a credit if possible, of the $225. I mean if this is how you treat your Super + members, then no thank you!

  

  Business Response

  Date: 07/29/2025

  Hi ********,

  Thank you for reaching out to Super.com and sharing your experience with us. We truly appreciate your feedback and the chance to assist you.

  We understand that you needed to adjust the dates for your trip to ***********, and we value your proactive approach in seeking solutions. Id like to clarify that for flight bookings, we collaborate with third-party partners like ****. This partnership ensures you have access to a variety of travel options, and typically, the contact information for any adjustments is included in your confirmation email for your convenience.

  We are delighted to hear that you were able to reach the right team regarding your request. We truly value your support as a member, and are here to assist with any questions or future bookings you might consider. Your satisfaction is important to us, and we are here to make your experience as smooth and enjoyable as possible.

  Please feel free to reach out anytime if you need further assistance or information. We look forward to serving you better in the future with our commitment to enhancing the experience for all our Super.com members.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23664936
  
  I am rejecting this response because: I was not given any information about a third party company such as Dida, as you say! The only information included in my confirmation email was my flight info with ************** and the customer service number for ******************** should I have questions regarding my flight! Even in speaking with your non English speaking ***** nothing was ever stated about contacting a third party! Super.com is a third party, so when in communication with ************** about changing my flight, they could not assist me because they stated I booked through a third party! In booking with your company, and if you contacted another third party to see about alternative travel accommodations, I was given an alternative 7x the amount I originally paid just to return a day earlier?! That was reasonable alternative accommodations?! Absolutely not!! Especially when ************** had an available return flight on the day I was requesting! Again, I asked several times for a credit so I could book again with you, as I already knew I would be traveling in August and September, and for a Super+ member, I was refused that option and told that if I didnt want to take the now $1500 flight, there was no other option available, not even a credit! Again, I am not accepting your response, as it is unsatisfactory! 
  
  
  Sincerely,
  
  ******** *****

  

  Business Response

  Date: 07/31/2025

  Hi ********,

  Thank you for reaching out once again. We appreciate your initiative in seeking clear options for your travel plans.

  We understand your experience and the efforts you made to adjust your flight dates. Our goal is to ensure you receive the best possible support, and while we currently aren't able to make changes on our end, were here to guide you to the right resources. For dedicated assistance, please contact the following number *****************. You will be routed to a team who is fully equipped to provide further guidance and explore additional solutions tailored to your needs.

  We truly value your feedback and your relationship as a Super+ member. Your satisfaction is important to us, and we are committed to making your journey with us as enjoyable as possible.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23664936
  
  I am rejecting this response because:
  Nothing is being done! As instructed in your email, I called the number given, spoke with a non English speaking person who took 8 minutes just to get the spelling of my name correct because he can barely understand or speak English! After being on the call with him he stated I need to pay $1233 to charge the return flight of my trip! I explained the trip was scheduled and booked for 7/5-7/8/25how can I pay you $1233 to change a date thats in the past! Im asking for a credit so that I can book a trip future trip and I wont lose the $225, Ive already paid to you! Im accepting anything other than a credit or the ability to change the dates to a future date of travel! You clearly took my money, I did not travel! Since it cant be refunded, why cant a credit be given?! Extremely disappointed in the customer service and the integrity of this company! I will not recommend your service as I did before! And the only reason Im asking for a credit is so I wont lose out on my money! However, after this entire incident/process, I will not travel with or use your business again!
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In ***********, Ar with a hospitalized family member. Was trying to book our room for an additional night because she was not being discharged today. As I was rebooking I noticed the day was for tomorrow instead of today. I did not put tomorrows date in the reservation. It processed right as I noticed the date. I immediately called to try and fix the mistake and they would not fix it. I do not need a room tomorrow. I need it for tonight. I didnt wait hours to try and fix an honest mistake. I called immediately. They would not change the room for tonight. That to me is seriously bad business. I will never use this crooked company again

  

  Business Response

  Date: 07/28/2025

  Hi *******,

  Thank you for reaching out to Super.com and sharing your experience. We understand the importance of having accommodations when supporting a family member in the hospital, and we're here to assist you.

  We want to acknowledge that you acted promptly to address the date discrepancy noticed during your booking process. However, for non-refundable bookings, modifications, including changes to the booking date, are not possible. Our commitment is to offer the best possible deals, which sometimes comes with certain restrictions.

  We've reviewed your details and am pleased to let you know that we have refunded you in credits so that you can rebook for the correct dates. Further confirmation is that your reservation for Guest Inn & Suites - ********************** is indeed made for today. 

  If you need any other assistance or wish to reach out directly for further support, we're here to help!

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through Super+ (*******************, June 28) after my flight was canceled. To get reimbursed by my airline, I urgently need a receipt that includes proof of payment. The invoice Super+ provided does not show any payment confirmation, and the hotel cannot issue a proper folio due to Super+ being the third-party agent.I have tried to contact Super+ customer service with no success. This delay may result in a denied claim for $400+. I believe Super+ should provide receipts with payment confirmation and urgently assist when a customer needs documentation for reimbursement.

  

  Business Response

  Date: 07/29/2025

  Hi Hannah,

  Thank you for reaching out to Super.com and allowing us the opportunity to assist you. We understand the importance of having the necessary documentation for your reimbursement, and we are here to help.

  We acknowledge your need for a receipt that includes proof of payment for your stay at ******************* on June 28th. Due to our role as a third-party booking provider, the documentation you received from us is the standard confirmation available.

  For additional proof of payment, you might find it helpful to obtain a bank statement that outlines the transaction, which can be shared with the airline for your reimbursement process.

  We are committed to providing you with a positive experience, and should you need any further assistance or have questions, please feel free to reach out. We're here to support you every step of the way.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:07/28/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room used super.com than once the transaction goes through I was charged an extra $30, I didn't agree to sign up as a Super member and if I had known I would be charged extra I would have just paid cash. Nothing leading up to my hotel room purchase said I'd be charged some random fee.

  

  Business Response

  Date: 07/28/2025

  Hi *******,

  Thank you for reaching out to Super.com and sharing your experience with us. We understand your concern regarding the unexpected charge and are here to assist.

  It appears that the fee you were charged was associated with the Super+ membership. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given by our valued customers. The membership is entirely optional and is designed to offer valuable perks such as cashback, exclusive discounts, and additional travel benefits.

  Weve reviewed your account and confirmed that your Super+ membership has been successfully canceled, ensuring that there will be no further charges. As a one-time exception, we've processed a refund of the $30 you were charged which will reflect in your account within 2-5 business days. 

  Should you have any further questions or require additional assistance, please feel free to reach outwere here and happy to help!

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a super.com membership which I cancelled however super.com still have my debit cards link to my account for charges which I will like removed which the App is disalloweding me to remove. I phone super.com and they said my cards will get removed,but they haven't been removed. I don't owe no balances so I don't know why the app won't let me remove my link debit unless super.com is attempting to charge my card without my consent. I will like both of my link cards removed and my account closed.

  

  Business Response

  Date: 07/29/2025

  Hi Paulletta,

  Thank you for reaching out to Super.com and sharing your concerns with us. We understand the importance of ensuring that your account is managed according to your preferences.

  Upon reviewing your account, we are pleased to inform you that the funding source has been successfully removed as per your request. We appreciate the opportunity to address this for you and to confirm that no charges have been made to your cards without your consent.

  If you need any further assistance or have additional questions, please feel free to reach out. We are here to help and ensure your experience with Super.com is a positive one.

  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank You 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never heard of nor signed up for a "Super+" membership yet I have been charged multiple times on my card. I was able to previously dispute the charges but Super+ literally tries to charge my card multiple times a day and eventually a payment goes through. This is fraudulent and an outright scam! I don't use this service and never signed up for it! I just need this business to return my money and close whatever kind of account they have made for me and never contact me again.

  

  Business Response

  Date: 07/28/2025

  Hi ******,

  Thank you for contacting Super.com and bringing this to our attention. We understand your concern regarding the recent charges and appreciate the opportunity to assist you.

  The Super+ membership offers the best available rates exclusively to Super+ members through Super.com. When booking, customers are given the option to enroll in Super+ at checkout to access these exclusive prices, and the membership is only activated with confirmation.

  We've carefully reviewed your account and confirmed that your Super+ membership has been successfully canceled, ensuring no further charges will occur. The membership is entirely optional and is designed to offer benefits such as cashback, members-only discounts, and additional travel perks. As a one-time exception, we've processed a refund for the three months you were charged. You should see this refund reflected in your account within the next 2-5 business days.

  We're here to ensure a smooth experience, and should you have any further questions or need assistance, please feel free to reach out.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel on the Super.com website and saw that the site had mixed reviews. Everything went well with the booking initially so I actually went to the trouble of leaving them a positive review for the BBB however, a week later (today) I see a $15 charge from the website that I did not authorize. I specifically did not agree to the membership that they offer nor did I create a membership account; so if I were to use a different device to book a hotel probably wouldn't be able to use my non-existent membership. The automated customer service chat says that they can cancel my "membership" so I won't be charged again but I still want the $15 refunded that I never authorized to be charged to begin with. I'm attempting to dispute this through ************** and will also dispute with my bank. I also did not authorize them to keep my credit card information for any additional transactions after the initial hotel booking.

  

  Business Response

  Date: 07/28/2025

  Hi ******,

  Thank you for reaching out to Super.com and sharing your experience. We appreciate the opportunity to clarify the situation for you.

  I understand you noticed a $15 charge on your account and had concerns about the Super+ membership. When booking through Super.com, our platform offers the best available rates exclusively to Super+ members. At checkout, you'll see an option to enroll in Super+ to access these exclusive prices. The membership is only activated once confirmation is provided.
  

  Weve reviewed your account and can confirm that your Super+ membership has been successfully canceled, ensuring you wont see any further charges. The membership is entirely optional and is designed to offer benefits like cashback, members-only discounts, and other travel perks. I'm pleased to inform you that we have successfully processed a refund for the membership fee amounting to $15, which should reflect in your original payment method within 2-5 business days.

  We're here to make your experience as smooth as possible, and should you have any further questions or need assistance, please feel free to reach out.

  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive booked a hotel yesterday using super.com and Ive made sure that Ive booked 2 beds room but after booking they changed it to whatever will be available at the time of checking. It is sketchy business if customers chooses an option upon booking but receives something different after booking.

  

  Business Response

  Date: 07/29/2025

  Hi *******,

  Thank you for reaching out to Super.com and sharing your feedback with us. We understand how important it is for our valued guests to receive exactly what they have booked, and your satisfaction is our priority.

  Your case has been escalated to our internal support team, who have thoroughly investigated the situation with our travel partner. We also followed up with the hotel regarding your recent booking experience. While the requested refund wasnt approved, were committed to ensuring your satisfaction and would like to offer you a 10% Super Travel Credits as a gesture of goodwill. Additionally, we have processed a refund of $15.69, which should reflect in your account within the next 2-5 business days.

  Please let us know if there is anything else we can assist you with. We are here to help, always.

  Warm regards,
  Super.com Team