Reviews

Review Details

• Review fromFran A

  Date: 05/05/2025

  1 star
  This company is a scam. I paid extra $15 to make my ticket refundable. This people refused to refund my money. This is my honest advise to everyone to stay away from money hungry and fraudulent company.
  

  Super.com

  Date: 06/09/2025

  Hi ****, thank you for sharing your concern with us. I completely understand your experience regarding your refund. It looks like you opted for the enhanced refund option. The fee for this service provides coverage specifically for cancellations due to unforeseen circumstances, and these criteria are shared when you add this optional service. If your cancellation reason doesnt align with these criteria, we suggest proceeding with the standard cancellation process. This involves obtaining a cancellation document or written approval from the hotel, which should include the name and position of the person approving the refund, along with your check-in date. We're here to assist and support you through the process, so feel free to reach out to us directly if you have additional questions or need further guidance.
  
  

• Review fromPaul A

  Date: 05/04/2025

  1 star
  SCAMMERS!!! I had no problem booking a hotel the first two times and got a good price, though the hotels werent very good The third time got me upset because I never save my card for future purchases and they said I saved it and accidentally upgraded on top of it. I chatted with no luck for a refund because of many ***** excuses and now I need to contact the BBB next for them to take my card off or close it out and get a new one because if I just click on a hotel to look at it, it confirms and charges my card every time I go on their site. STAY AWAY FROM SUPER. COM
  

  Super.com

  Date: 06/09/2025

  Hi ****, thank you for bringing this to our attention. We completely understand how concerning it can be to feel unsure about how your payment details are handled. We want to assure you that your security and satisfaction are of utmost importance to us. When bookings are made through Super.com, any upgrades or payment information saved must be confirmed by you before processing. If you're experiencing issues with unintentional charges, our team is here to help resolve this matter promptly. Please reach out to our support team directly so we can assist you in addressing any unwanted transactions and ensure your account settings reflect your preferences. We're committed to making things right and providing a seamless experience for all our customers.
  
  

• Review fromLori S

  Date: 05/04/2025

  1 star
  Made a reservation but because the hotel was booked it saw switched to a different night without me noticing. When I attempted to get a refund, I found out they were a 4th party vendor using Priceline. They made it impossible to get a refund despite the hotel agreeing to it. What would have been easy with Priceline became impossible with Super.com. They should have been amble to make the calls and wouldnt.
  

  Super.com

  Date: 06/09/2025

  Hi ****, thank you for reaching out and sharing your experience. We understand how important it is for your travel plans to align with your expectations. Due to the nature of your booking being under the non-refundable and non-amendable policy, we initially faced some limitations in processing an immediate refund. However, I'm pleased to inform you that we have been able to successfully cancel your booking, and a refund has been processed for you. We truly appreciate your patience and are here if you have any further questions or need additional assistance.
  
  

• Review fromDayna D

  Date: 05/03/2025

  5 stars
  Always the lowest price on hotels and really easy to book. Its definitely worth the cost of the subscription especially with the cash back!

• Review fromIrwin G

  Date: 05/03/2025

  5 stars
  Booking quick and easy and prices very competitive. Highly reommended.

• Review fromjohn j

  Date: 05/02/2025

  1 star
  i used it for about a year, then it became a NIGHTMARE. 1) BAIT & SWITCH PRICING: you select a city and date and it "seaches" for the best deals. then you see pricing. once you select a hotel and room the price ALWAYS goes up. 2) FRAUDULENT BILLING: they have been billing my credit card for a monthly membership fee of *****. the membership is optional and i never joined. when i noticed the fees i called and they promised to give me a refund. they sent me a check for $26 when they had been billing me ***** for over a year! then i noticed that they were billing me both ***** AND *****. they also double bill for hotel stays. sometimes you get charged by the hotel AND super.com. i called (*****) and asked for a US based supervisor to call me but they have not. then continue to bill me the monthly fee even though i told them i didn't want it and never signed up for it. I HAVE FILED A COMPLAINT WITH THE CONNECTICUT ATTORNEY GENERAL FOR THESE FRAUDULENT BUSINESS PRACTICES
  

  Super.com

  Date: 06/09/2025

  Hi ****, thank you for sharing your experience with us. We appreciate your detailed feedback and understand how important it is to have clear communication regarding pricing and billing. The optional Super+ membership requires customer consent to activate, and we're here to assist you with any concerns about your account. We want to address your concerns effectively, so please reach out to us at ************************ Your input is valuable, and we are committed to resolving this matter for you.

• Review fromMohan N

  Date: 05/02/2025

  1 star
  Be very careful with their website. I bought a hotel ticket and **** redirected to super.com and I competed my order. After 3 months I saw i was being billed 9.99 for subscription. They in Feb I asked to cancel, which they said they will. In April I again checked to see it wasn't canceled and they are still charging. So I again had chat, which they again said they will cancel. I took screenshot. And in may they charged again. I have screenshot for last 2 chats with them I never received any membership notice, never accepted, but I'm still billed. Is that your only business super.com?
  

  Super.com

  Date: 06/09/2025

  Hi ****** thank you for sharing your experience with us. At Super.com, when you book, you have the option to choose from two booking paths. Selecting the more affordable option includes enrolling in our membership program, which provides extensive benefits designed to enhance your overall experience with valuable savings and rewards. I want to reassure you that your membership has been successfully canceled, and we've processed a refund for the two months you were charged. If you have any questions or need further assistance, please feel free to reach out to us directly or via chat on the Super.com app. Were here to support you.
  
  

• Review fromJasmine T

  Date: 05/01/2025

  5 stars
  Easy to book, very affordable prices, no issues with any property I've been to with doing 3rd party reservations, and you can even earn a cash back with a paid membership.

• Review fromDiana G

  Date: 04/30/2025

  5 stars
  Best fares always!Is easy to book never have complained about the process :)

• Review fromJoseph K

  Date: 04/30/2025

  1 star
  Worst ppl I ever dealt with in my life.. I mean this with my heart . Take people hard earned money. Get these scammed out of out country. No way they're legal
  

  Super.com

  Date: 06/09/2025

  Hi ******, thank you for reaching out and sharing your concerns with us. We truly appreciate your feedback and want to ensure you feel valued. Your booking was under a specific policy that guided how we handle refunds. We are here to offer support and address any questions or additional details you might need. Please feel free to reach out if there's anything else we can do to assist you.