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Average of 2,219 Customer Reviews
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Review fromSusan R
Date: 05/12/2025
1 starOne word awful.I would strongly suggest no one consider booking anything through Super.com. If the ************************************ in ***********, ******* had not stepped in to resolve the issue which was clearly caused by Super.com I would have been left without a room.I am deeply disappointed.What should have been a straightforward booking turned into a stressful and entirely avoidable situation. I am truly grateful to the team at ******** for taking responsibility for something that was not theirs to fix.I would encourage them to reconsider their association with Super.com.
Super.com
Date: 06/06/2025
Hi *****, thank you for sharing your experience with us. We appreciate your feedback and understand how important it is to have a seamless booking experience. We are grateful to the team at ************************************ for assisting you in this matter. We aim to continuously improve our services and ensure clear communication with our partners to prevent such situations. Please reach out to us directly or via chat on the Super.com app should you require any further assistance.Review fromBrandy A
Date: 05/11/2025
1 starI booked through them got to hotel and had to pay more. Then I chatted with them and they told me that the extra fees were listed in the about section ,they were not I took a screenshot. It is just all around bad service.Super.com
Date: 06/06/2025
Hi ******, thank you for sharing your experience with us. We understand that unexpected fees can be frustrating, and we strive to ensure transparency in our booking process. We appreciate your taking the time to capture a screenshot, and we would like to review this matter further. Please reach out to us directly or via chat on the Super.com app so we can investigate the details and assist you accordingly. Your feedback is valuable to us, and we are committed to improving our service for a better experience in the future.Review fromSteve T
Date: 05/09/2025
4 starsI Booked the ************** in *********** ******* which looked OK by the pictures, however on arrival the Desk Staff had trouble themselves opening the door and the door later had issues fully securely locking. Someone from the Convention the next day suggested that it was unsafe get the h*** out. I Booked the ********** immediately, reached out but Super.com was unresponsive after receiving my pictures. ALL my other travel Bookings has been excellent.Review fromJisj B
Date: 05/09/2025
1 starThe hotel I booked through Super.com refunded but Super.com refuse to give. **************** is a scam and is horrible. They are not helpful, they want us to get off the phone. They do not even have way to look at transition history for each account.Super.com
Date: 06/09/2025
Hi Jisj, thank you for reaching out and sharing your experience. We want to ensure you receive the support you need and feel fully informed about your booking. Upon reviewing your account, we're pleased to confirm that a refund has indeed been processed for you. If you have any questions or need further assistance, our team is here to help and provide any additional information you might need. We appreciate your feedback and the opportunity to assist you.Review fromRebecca T
Date: 05/08/2025
5 starsI havent started yet. Hoping Ill enjoy testing the games ??Review fromWilliam W
Date: 05/07/2025
5 starsLove Love Love!! Very Legit!! Not a SCAM!!I Love It HereReview fromAlexander M
Date: 05/07/2025
1 starFraudulent practice baited me into paying $15 a month for a membership. Unresponsive "customer service" etc I ended up needing to get a new credit card because of them.Super.com
Date: 06/09/2025
Hi *********, thank you for reaching out and sharing your experience with us. We understand the importance of reliable customer service and are here to provide the support you need. At Super.com, when you make a booking, you have the option to select from two paths. Choosing the more affordable option includes enrolling in our membership program, which offers extensive benefits designed to enhance your overall experience. This membership unlocks valuable savings and rewards. If you have any questions or require further assistance, please don't hesitate to reach out to us directly or via chat on the Super.com app. Were here to help and ensure you enjoy all the benefits Super.com has to offer.Review fromJana L
Date: 05/06/2025
1 starMade a reservation for Hotel A, a 3.5-star hotel, and prepaid. The confirmation was sent to me with the correct hotel name, address, and telephone number. However, when I got to the hotel, there was no reservation. The reservation was made with Hotel B, a 2-star hotel across the street with a different address and phone number. The hotels were completely distinct corporate entities. Both hotels said this was a common issue with booking online. I contacted Super.com via chatbot as there is no phone number to explain the situation. They said their system showed the correct hotel was booked. (It was not.) They did not attempt to figure out the issue. Just offered me 20% of my booking, $26.95, as a CREDIT to use their untrustworthy system again. Both hotels told me it was a common problem.Super.com
Date: 06/09/2025
Hi ****, thank you for sharing your experience with us. We understand how important it is for your travel plans to go smoothly and that your expectations are met upon arrival. When booking through Super.com, it's essential to ensure all details are accurate, and we're here to help navigate any discrepancies. In your case, the booking was made as a non-refundable and non-amendable reservation, which limited our ability to offer a direct refund for the situation encountered. However, we offered a credit equivalent to 20% of your booking to use towards future reservations. We appreciate your engagement and are here if you decide to explore that option or have further questions.Review fromFran A
Date: 05/05/2025
1 starThis company is a scam. I paid extra $15 to make my ticket refundable. This people refused to refund my money. This is my honest advise to everyone to stay away from money hungry and fraudulent company.Super.com
Date: 06/09/2025
Hi ****, thank you for sharing your concern with us. I completely understand your experience regarding your refund. It looks like you opted for the enhanced refund option. The fee for this service provides coverage specifically for cancellations due to unforeseen circumstances, and these criteria are shared when you add this optional service. If your cancellation reason doesnt align with these criteria, we suggest proceeding with the standard cancellation process. This involves obtaining a cancellation document or written approval from the hotel, which should include the name and position of the person approving the refund, along with your check-in date. We're here to assist and support you through the process, so feel free to reach out to us directly if you have additional questions or need further guidance.Review fromPaul A
Date: 05/04/2025
1 starSCAMMERS!!! I had no problem booking a hotel the first two times and got a good price, though the hotels werent very good The third time got me upset because I never save my card for future purchases and they said I saved it and accidentally upgraded on top of it. I chatted with no luck for a refund because of many ***** excuses and now I need to contact the BBB next for them to take my card off or close it out and get a new one because if I just click on a hotel to look at it, it confirms and charges my card every time I go on their site. STAY AWAY FROM SUPER. COMSuper.com
Date: 06/09/2025
Hi ****, thank you for bringing this to our attention. We completely understand how concerning it can be to feel unsure about how your payment details are handled. We want to assure you that your security and satisfaction are of utmost importance to us. When bookings are made through Super.com, any upgrades or payment information saved must be confirmed by you before processing. If you're experiencing issues with unintentional charges, our team is here to help resolve this matter promptly. Please reach out to our support team directly so we can assist you in addressing any unwanted transactions and ensure your account settings reflect your preferences. We're committed to making things right and providing a seamless experience for all our customers.
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