Reviews

Review Details

• Review fromSandra K

  Date: 05/18/2025

  1 star
  Booked a hotel room through Super.com a week in advance, paid in full. When I showed up at the hotel, they didn't have a room for me. I was told I only tried to book that day and they had no rooms available. I showed them my confirmation and was told I would have to contact Super.com. I contacted Super.com and was told my reservation was non-cancellable so they could not issue a refund! I am now fighting the charge with my credit card company.
  

  Super.com

  Date: 06/06/2025

  Hi ******, thank you for sharing your recent experience with us. We understand that arriving at a hotel and not having a room available can be unexpected. Our goal is to offer the best rates, which is why our reservations are typically non-refundable and non-amendable. We invite you to contact us directly at ************************ so we can look into your situation and provide further assistance. We appreciate your feedback and are here to help.

• Review fromStephen C

  Date: 05/18/2025

  1 star
  Decided to use this site because I had $92 in credits from previous use. Booked online and the information told me I could add credits later. No option appeared. Called the company within 10 minutes. Told me no credits could be added, booking could not be changed and said I need to add the app to access my credits. My phone is not compatible with the app. Said they had no system to manually add the credits or cancel the booking. Refused to escalate the issue. No third party calling option. No screen sharing option. No flexibility in systems or policies. Basically "broken record" training waiting for customers to go away.
  

  Super.com

  Date: 06/06/2025

  Hi *****, thank you for sharing your experience with us. We truly appreciate your feedback and understand how important it is to have a seamless process when using credits. Were committed to ensuring a smooth experience for all our users. Your feedback will help us work on improving our systems and enhancing our flexibility to better assist customers in the future. We have reviewed your account and can confirm that a refund was processed. If there's anything more we can do or if you have any other questions, please don't hesitate to reach out to us directly. Were here to support you and committed to finding solutions that work for you.

• Review fromAnna F

  Date: 05/17/2025

  1 star
  Its a scam they charged me for a monthly membership I never subscribed to
  

  Super.com

  Date: 06/06/2025

  Hi ****, thank you for reaching out to us and sharing your experience. At Super.com, when you book, you have the option to choose from two booking paths. Selecting the cheaper option includes enrolling in our membership program, which provides extensive benefits and is why the membership fee appears. This membership unlocks valuable savings and rewards, designed to enhance your overall experience. If you have any questions or need further assistance, please dont hesitate to contact us directly. Were here to help and ensure you enjoy all the benefits Super.com has to offer!

• Review fromBridget S

  Date: 05/17/2025

  1 star
  This site is a SCAM. How they are allowed to have a website and continue to steal from people is a mystery to me. Booked a reservation at the ************ plus in ******* on a super busy weekend and got a confirmation from super.com. called hotel 2 days ahead of arrival to confirm my reservation only to find out there wasn't one. Called super.com and was reassured they have my reservation and their "travel partner" was working with hotel to transfer information which is done day before (shady) but assured me we had a room. Arrived to find out i was right to be skeptical and there was no reservation at the hotel and I was the 20th person in the last week to have this problem at this hotel alone. Whole town was sold out and my family had to sleep in our car. We were not refunded and just given run around for hours. DO NOT USE THIS SITE. FRAUD!!
  

  Super.com

  Date: 05/19/2025

  Thank you, *******, for sharing your experience.
  We understand how important it is to feel confident in your travel plans, especially during busy weekends. Weve located your booking using the email address provided, and your case has been elevated to our specialized team for further review.
  Were working closely with our travel partner to understand what occurred and to strengthen how reservation details are handled moving forward. Your feedback is truly appreciated and helps us continue to improve.

• Review fromMichael H

  Date: 05/16/2025

  5 stars
  Super.com is awsome in all areas. Easy to use, best deals around the web, and is always quick to confirm my reservations and quickly anwser/handle any questions or issues I have. 5stars all the way!

• Review fromayman H

  Date: 05/16/2025

  1 star
  Scam Alert Stay Away from Super.com!Ive had a terrible experience with Super.com. Theyve been deducting $15 every month from my account without clear explanation. I canceled a room booking, and they never refunded my money. I tried calling their customer support multiple times, but no one ever answered. This company feels like a total scam unresponsive and dishonest. Be very careful before using their service!
  

  Super.com

  Date: 06/06/2025

  Hi ********, thank you for bringing this to our attention. We understand your concerns and are here to help clarify the situation. At Super.com, when you book, you have the option to choose from two booking paths. Selecting the cheaper option includes enrolling in our membership program, which provides extensive benefits and is why the fee appears. This membership unlocks valuable savings and rewards, designed to enhance your overall experience. Please reach out to us directly or via chat on the Super.com app, so we can assist you further and ensure your concerns are addressed. We appreciate your feedback and are dedicated to providing a better experience for you.

• Review fromBruce F

  Date: 05/16/2025

  1 star
  I booked two nights stay, one in ********** and the next night in ************, I paid extra for refund capabilities up to the prior day. Today, six days prior to the first nights stay I attempted to cancel my reservation and they said I don't qualify for a refund.Don't use Super.com
  

  Super.com

  Date: 06/06/2025

  Hi *****, thank you for sharing your experience with us. We understand the importance of flexibility with travel plans. It sounds like you might have opted for our enhanced refund option, which covers cancellations due to unforeseen circumstances. This information is shared when you add this optional service. If your cancellation reason doesnt meet the criteria for unforeseen circumstances, we suggest proceeding with the standard cancellation process. This involves obtaining a cancellation document or written approval from the hotel, including the name and position of the person approving the refund, along with your check-in date. Were here to help, so please feel free to reach out to us directly for further assistance.

• Review fromGene S

  Date: 05/15/2025

  1 star
  No stars motel would not recognize reservation. So we slept in car after driving many hours and they refused to refund our money. Support said want their fault was very rude.
  

  Super.com

  Date: 06/06/2025

  Hi ****, thank you for sharing your experience with us. We understand how difficult and tiring it must have been to face such a situation after a long drive. We want to ensure our customers are supported and comfortable when issues arise. Please reach out to us directly, so we can look into this matter for you. Your feedback is valuable, and were here to assist you in any way we can.

• Review fromMichelle R

  Date: 05/13/2025

  1 star
  Ive used super.com on several different occasions. Up until recently i have had zero issues. I did however try to redeem my rewards and have it transferred to my card.i i made several attempts to redeem them. I finally spoke with a live agent named Sagar who proceeded to tell me that the rewards redemption feature has been disabled on your account due to a violation of our terms and conditions. You can review the applicable terms and conditions by clicking on the link provided above.. He could not tell me what i did just that i have been terminted from the redemtiin feature. I asked to know in detail what the issue is.He refused and the decision was final and could not and will not be reversed. Thats unacceptable and i earned those rewards i expect to have them available to my account $41.54
  

  Super.com

  Date: 06/09/2025

  Hi ********, thank you for reaching out and sharing your experience with us. We want to ensure you have all the information you need. Your participation in the cash rewards and cashback program is guided by our Terms and Conditions, which you can review in detail under the "Termination" section at super.com/legal#supercash-6. Were always here to assist with any other questions or topics youd like to discuss directly. 

• Review fromDan D

  Date: 05/13/2025

  1 star
  purchased a " fully refundable" hotel reservation. Got sick the day before check in, according to their policy was refundable up until the day of check in. I attempted to cancel the reservation (the day before check in) and have been denied. Apparently it's conditionally refundable, meaning you have to meet all their requirements. False advertising and should not be allowed to sell products with this terminology.
  

  Super.com

  Date: 06/06/2025

  Hi ***, thank you for bringing this to our attention. We understand the importance of flexibility when plans change unexpectedly. Our aim is to provide clear and transparent terms for all our bookings. It seems there may have been some misunderstanding regarding the conditions of the refundable reservation. We encourage you to reach out to us directly or via chat on the Super.com app so we can review the specifics of your case and assist you further. We value your feedback and are here to help ensure a better experience.