Reviews

Review Details

• Review fromDon G

  Date: 05/26/2025

  1 star
  Never signed up. They charged my CC ***** per month. *************.
  

  Super.com

  Date: 06/05/2025

  Hi **** thank you for reaching out and sharing your experience. Id like to reassure you and explain how the $15 membership charge works. At Super.com, when you book, you have the option to choose from two booking paths. Selecting the cheaper option includes enrolling in our membership program, which provides extensive benefits and is why the $15 fee appears. This membership unlocks valuable savings and rewards, designed to enhance your overall experience. If you have any questions or need further assistance, please dont hesitate to contact us directly. Were here to help and ensure you enjoy all the benefits Super.com has to offer!

• Review fromEkta D

  Date: 05/25/2025

  1 star
  We had a reservation with them, not only it was missing at the hotel, their customer support was one of the worse you can experience with no resolution for over 6 hours and we are still stuck in the hotel Lobby . Be very careful before booking with them, you dont want to experience what we did , and god forbid in a foreign country.
  

  Super.com

  Date: 06/05/2025

  Hi ****, thank you for sharing your experience with us. We're truly committed to ensuring our customers have a positive journey, and I want to reassure you that we're here to support you. We've already issued 20% in Super Travel Credits to your account as an acknowledgment of the inconvenience you faced. If you need any further assistance, please reach out, and we'll do our best to help. We hope to make your next experience smoother and more enjoyable.

• Review fromCorey W

  Date: 05/25/2025

  4 stars
  First time on here so good so far will recommend to others in near future

• Review fromShantell V

  Date: 05/25/2025

  5 stars
  Love it one er saw so much dealsbest app ever

• Review fromAgatha A

  Date: 05/25/2025

  1 star
  Guys they are the worst online booking website!! I arrived to the hotel and stayed at least 1 and half hour waiting them to process my booking that the hotel cant see it on their system!! Its not worth the savings at all!!! It like a scam company!
  

  Super.com

  Date: 06/05/2025

  Hi ******, thank you for reaching out and sharing your experience with us. We understand how inconvenient it must have been to wait for an hour and a half when the booking couldn't be located. Just to clarify, when reservations are made on the same day, there can be a slight delay before they show up at the hotel. We've reviewed your concerns thoroughly and, as a resolution, have canceled your booking and processed a refund. Your comfort and satisfaction are important to us. If there's anything more, we can do to assist you or if you have any further questions, please feel free to reach out to us directly. We appreciate your patience and are here to support you.

• Review fromAmy lynn w

  Date: 05/24/2025

  5 stars
  I like stay here it nice and beautiful hotel and awesome the manager worked with us

• Review fromMark A

  Date: 05/23/2025

  1 star
  My car had broke down in a severe rein storm ! I had no cash and called my family to book a hotel room through Super.com ! The website does not disclose the hotels policy of requiring a $100 room deposit that had to be paid when the reservation is booked and paid ! The Hotel front desk did not disclose the fact Super.com is not affiliated with the Hotel but with the Hotels parent company ! I was nort only stranded but was left out in the rain all night because all three parties involved did not consider guest accommodations in extreme weather conditions with a customer stranded roadide with my car ! ******************** also has made a fraud attempt to recharge the amount of one night's stay a week later even when the reservation was canceled immediately the night of booking
  

  Super.com

  Date: 06/05/2025

  Hi ****, thank you for reaching out and sharing your experience, especially during such a challenging time. We completely understand how important it is to have everything go smoothly, and we're here to help. Regarding the hotel deposit, it's a standard requirement by the hotel and is fully refundable after your stay. When it comes to cancellations, we require the hotel's official letterhead documentation confirming the cancellation. Once we have that, we'll review it promptly and provide further guidance to ensure we resolve this for you. If you have any questions or need additional help, please feel free to reach out to us directly. We're committed to supporting you and ensuring you have the best experience with us.

• Review fromLillian C

  Date: 05/23/2025

  4 stars
  Just did my first booking and everything went fine, just book my next stop and I will check back but their prices are quite competitive.

• Review fromJesse M

  Date: 05/22/2025

  1 star
  They said i would get $10 for resubscribing right on the offer on their website however after i did resubscribe nothing ever came and the chat agent acted like her didn't know what i was talking about.
  

  Super.com

  Date: 06/05/2025

  Hi *****, we appreciate you taking the time to share your experience with us. It sounds like there was an offer for a $10 reward upon resubscribing, and it could be that our chat agent may not have had all the details at the time you reached out to us. I recommend reaching out to our support team again. Please mention the specific offer you noticed, and wed be more than happy to look into this further and provide any guidance needed. Your satisfaction is important to us, and were committed to ensuring you receive any rewards youre eligible for.

• Review fromPatrick M

  Date: 05/22/2025

  5 stars
  Easy to navigate and 90% of the time they are the best price "as a member". If you travel often, becoming a member more than pays for itself several times over.