Reviews

Review Details

• Review fromJohn H

  Date: 05/30/2025

  4 stars
  All of this happen just because I purchased tickets to watch the new karate kid film on Tuesday, hopefully I do get mine $20 lol. Not bad so far tho!

• Review fromBrandon S

  Date: 05/30/2025

  5 stars
  Excellent customer service . And fast and easyamazing what they can do for you

• Review fromKaren W

  Date: 05/29/2025

  5 stars
  Its Great! We save money, plus when checking in at the hotel everything goes quick and easy. No hassle!

• Review fromLindsay Z

  Date: 05/29/2025

  1 star
  Worst Travel app I booked through Super.com for an out of town stay. I get to the hotel after working ************************************************************************************ I have a booking number from Super.com, but the hotel still has no record of me. So I end up having to fork out another $435 for a hotel across town for a 4 night stay. I was told by Super.com that since it was their fault, that I could get the $416 credited back to my credit card within 3-5 business days. I look and see that Super.com gave me $416 in credits to use on their site. I don't want to use their site again if I can help it. I would like my $416 back so I can help pay down my credit card for having to book 2 hotels. I chatted with a virtual agent this evening and he said that since the credits were given, there is no way possible I can get my $416 back. I am frustrated with the lack of customer service and care.
  

  Super.com

  Date: 06/05/2025

  Hi *******, thank you so much for reaching out to us and sharing your experience. We genuinely appreciate you bringing this to our attention and understand how important it is to have a seamless travel experience, especially after a long day. Our team values ensuring you feel supported every step of the way. Im happy to let you know that we've taken action by removing the credits and processing a refund to your original payment method. This reflects our commitment to making things right for you. If there's anything else we can do or if you have any questions, please don't hesitate to reach out. We're here for you and eager to help!

• Review fromAb J

  Date: 05/28/2025

  4 stars
  Its a must have for first timer. I always prefer taking a look at the site before booking.

• Review fromERIC C

  Date: 05/28/2025

  1 star
  ******** company to deal with************ company to deal with!!!!! Hotel cancelled one of my nights based on Supers agent stating that they could refund if hotel said it was ok. Nope!!!! They wanted the person's name on hotel letterhead showing modifications to reservation. I ss the email and even try to forward email to agent.....that was not acceptable. Do not spend your $ on this website. It will be a horrible experience.
  

  Super.com

  Date: 06/05/2025

  Hi ****, thank you for reaching out and sharing your experience with us. We truly value the opportunity to assist and assure you that we're committed to making things right. I understand that navigating through refund procedures can feel complicated, and I want to clarify that we require an official documentation from the hotel on their letterhead to proceed with refunds. This requirement ensures accuracy and accountability on all sides, allowing us to swiftly address and process your request. Your feedback is extremely important to us, and we're more than willing to work with you to resolve any issues. If you need any other assistance, please reach out to us directly.

• Review fromChris D

  Date: 05/28/2025

  1 star
  They make incorrect bookings and refuse to change them even within 10 minutes of making it. Very hard to get customer service and just take your money without trying to help resolve problems and correct their mistakes.
  

  Super.com

  Date: 06/05/2025

  Hi *****, thank you for sharing your feedback with us. We understand the importance of flexibility in travel plans and want to clarify that your reservation was under a non-amendable and non-refundable policy, as per the terms and conditions set by the hotel. As a third party, we're unable to make changes to these bookings directly. We genuinely value your feedback and are always here to assist if you need further clarification or support. Please feel free to reach out anytime.

• Review fromOmneya K

  Date: 05/27/2025

  1 star
  Absolutely the Worst and ************************************ Avoid ******************** at All Costs Ive never dealt with a more unprofessional and frustrating company than Super.com. I had a booking through them at ************************, but due to a medical emergencythe surgery being postponedI needed to modify the reservation. Youd expect a little empathy and basic support, right? Wrong.Instead of handling the issue like a responsible third-party booking platform, Super.com insisted that I should contact the hotel myself. I spent hours on the phone with the hotel, only to be toldquite correctlythat they are not supposed to deal with guests directly for third-party bookings, and that Super.com should be the one to reach out.When I relayed this back to Super.com, they still refused to help. Only after immense pressure did they agree to email the hotelbut get this: they asked me to provide the hotels email address! Are you kidding me? Youre a booking platform and you cant find the contact info for the hotel you booked me into?To make things even worse, they used the guest's email as the sender rather than contacting the hotel as a third-party booking agent. This is not only unprofessionalits misleading.Their support team is rude, unhelpful, and dismissive, and the way they handle customer issues is a joke. Ive never been treated with such disregard as a paying *********** yourself a favor and stay far away from Super.comyoull regret it if anything goes wrong with your booking.
  

  Super.com

  Date: 06/05/2025

  Hi, thank you for reaching out and sharing your experience with us. We genuinely understand how important it is to receive support during unexpected situations, such as a medical emergency. Our goal is to assist you in such circumstances, and we hope you feel better now. I'm pleased to inform you that we will be refunding the amount for 4 nights, as the hotel charged a no-show fee for one night. Additionally, a member of our corporate team will be reaching out to you soon to provide further assistance and guidance. Your experience matters to us, and we are dedicated to ensuring you are well taken care of.

• Review fromMatthew M

  Date: 05/27/2025

  1 star
  Booked a hotel in ********* through super.com. Got the hotel that night.....no reservation. Tried to call and contact super.com.....couldn't get through. I had to pay for the hotel again just so we would have a room. Super.com finally got back to me and said to get a refund I had to get a receipt from the hotel. So I did that....sent it to them. Super.com said they still couldn't give me a refund. They stole my money and didn't provide any service. Do not use this company.
  

  Super.com

  Date: 06/06/2025

  Hi *******, thank you for sharing your experience with us. We completely understand how important it is to have everything sorted upon arrival, especially when traveling. It's our priority to make sure you receive the reservation and support you count on. We are actively reviewing your concerns and require written evidence of the hotel's consent in order to provide you with a satisfactory resolution. Our team is on it and will be reaching out to you regarding your cancellation. Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. We're here to assist you and enhance your experience with Super.com. 

• Review fromJashan Preet S

  Date: 05/26/2025

  5 stars
  Super as compared with other websites have a special rates and easy to book.