Reviews

Review Details

• Review fromShakora F

  Date: 06/04/2025

  5 stars
  I love super.com they give cash back when u book with them

• Review fromJohn B

  Date: 06/04/2025

  5 stars
  For me I had no issues. As I understand, just make sure the hotel is aware it is prepaid and not to double charge.

• Review fromNick F

  Date: 06/04/2025

  5 stars
  Hands down the cheapest prices when it comes to hotels !

• Review fromSherrie K

  Date: 06/03/2025

  4 stars
  Was easy to book, multiple room options shown. Did not like all the pop *** trying to get me to buy, or try, other services before the booking was finalized. Then there was more after booking.

• Review fromMark E

  Date: 06/03/2025

  1 star
  I booked a hotel one day. Our plans changed overnight. And had to go a different direction. It was the next day I cancelled it. The trip wasn't happening till. The end of the month. They didn't want to lose $ ******. They are a total rip off. I will never use them again,even to save a few bucks..
  

  Super.com

  Date: 06/05/2025

  Hi ****, thank you so much for reaching out and sharing your experience. We completely understand how plans can change overnight, and we're here to help. The cancellation policies are determined by the terms set during your booking. While some bookings have flexible options, others might be non-refundable with specific conditions. We make sure these details are clearly outlined during the booking process for transparency. If there's anything we can do to help you review your specific booking or explore other options, please don't hesitate to reach out to us directly. Were here to assist you and make your experience with us as smooth as possible.

• Review fromNena W

  Date: 06/03/2025

  1 star
  Super.com pop up in skyscanner to be the cheapest among any other booking site, googled it and it says its legit site! Book a hotel for July-8-9, made sure date was right. They charged $164.99, then they offer for additional $17 for Refundable Transaction, so I took it! "REFUNDABLE" that sum up to $181.99 on my card. After receiving the confirmation, the dates are wrong, it's for May *****, which is the date that I book it at night, I contacted super.com right away via chat, when I mentioned the issue, the *** said pls. fill up the form before I can connect you to the specialist! The form given are details for credit card info. I thought it's for a refund, when I click, it went to ******, asking confirmation to charge$47, then it made me skeptical and wonder why would I be charged $47 again just to talk to the specialist?, I closed the window right away, then I called their customer service, when I told the *** bout the issue, he said right away he cannot make any changes, I asked him for a refund, he said he cannot make any refund, I asked why not? I purchased that $17 for "Refundable" transaction as what it says Refundable for any reason of canceling the booking, he gave me a BS answer, that the additional $17 is for something else! then he said I can try to file the refund through that link that was given in my confirmation details for canceling and refund. I said this sounds like a scam to me, he got quite! I told him if you wont give me a refund even with that $17 Refundable transaction, I will have to dispute this transaction, he said ok mam! I tried filing a refund through the link that was given in my confirmation and followed the step as the *** suggested me and I was given a ***ly that the refund process was closed! customer *** is so dismissive. You book in certain date and they will give you a wrong confirmation date, then they says it's your fault, they can't make any changes nor give you a refund even if you buy additional $17 Refundable Transaction.
  

  Super.com

  Date: 06/05/2025

  Hi ****, thank you for reaching out and sharing your concerns with us. The $17 charge was for our Enhanced Refund option, intended to cover unforeseen circumstances such as illness, Covid-19 infection, flight disruptions, and adverse weather. It's designed to give you peace of mind for unexpected situations. With regards to the booking dates, we are currently reviewing it on our end. At this time, we are unable to proceed with the refund due to an open refund filed for the transaction. Once a chargeback is initiated, it is Once a chargeback is initiated, it temporarily limits our ability to take further action until the dispute is resolved. That said, our corporate team will be reaching out to you directly with the next steps and any necessary guidance to help you move forward and resolve this as smoothly as possible. We truly appreciate your understanding, and were here to support you every step of the way.

• Review fromDavid M

  Date: 06/03/2025

  5 stars
  Saving money is always a good thing, thank u super.

• Review fromKim M

  Date: 06/02/2025

  5 stars
  Actually it was very easy to book my room for the four nights the price was very good it beat all of the others and even the hotel they didn't want to match it so I ended up booking with super.com nice experience

• Review fromMonique w

  Date: 05/31/2025

  1 star
  Super.com is a scam. They refuse to refund my booking after the hotel approved it due to a medically necessitated cancellation. Super first stated that they would not refund, then stated that a credit usable through their website towards other bookings good for 30 days would be given instead of a refund when I was promised a full refund, and the icing on the cake is they now want me to send them a picture of my photo ID front and back before they will issue a refund. Also they sign you up for a $15 a month membership when you do not approve acknowledge or even know that such a thing is happening. This is a scammy African gold mine style creepy website and I have had to escalate this refund to a credit card dispute. The agent I spoke to took half an hour of my time forcing the manager of the hotel to send three different types of documentation stating I had legitimately canceled my booking, and even then they refuse to simply refund me. Stay away from this scam company
  

  Super.com

  Date: 06/03/2025

  Thank you for reaching out to us, *******.I'm happy to confirm that weve already processed a full refund to your original payment method. You should see the amount reflected on your account shortly, depending on your banks processing time.I also wanted to kindly clarify that the membership sign-up was part of the special rate you selected at the time of booking. This information is disclosed during the booking process and included in the rate details so our members can enjoy exclusive discounts and benefits.That said, we completely understand how these things can be missed, and were always here to ensure a smooth experience for you. If you have any further questions or need assistance with anything else, please dont hesitate to reach out.

• Review fromEllen F

  Date: 05/31/2025

  1 star
  This company is preditory. I called to inquire about a partial refund, received instructions for gaining that refund, followed the instructions, and then was told 1) I had never actually made a purchase with the company 2) they "do not issue refunds. I changed travel plans specifically because I was told I could receive a refund. I paid for two days in a hotel, despite being told I only had to pay for one. Therefore, I did not receive the full services rendered. Furthermore, I unknowingly signed up for a "membership" and was charged 15 dollars the following month. In trying to SAVE money, I spent over DOUBLE the amount what I needed to spend.
  

  Super.com

  Date: 06/05/2025

  Hi *****, thank you for reaching out and sharing your experience. We understand how important it is to have clarity and confidence in your transactions, and we're here to assist you in resolving this matter. It's important to clarify that refunds are determined by the specific terms associated with your booking, and we aim to provide clear instructions to facilitate any eligible refund process. As for the membership charge, our process involves clear steps where agreement to terms and conditions is required, including the sign-up for the membership. We strive to be transparent, but if there's been any confusion, we're more than willing to help clarify and assist. At this time, were unable to proceed with the refund request due to an open chargeback filed for the transaction. Once a chargeback is initiated, it temporarily limits our ability to take further action until the dispute is resolved. We appreciate your understanding during this time.