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Customer Review Ratings
Average of 2,221 Customer Reviews
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Review fromSokol P
Date: 07/25/2025
1 starThey are scammers Before you finalize the booking they ask you to choose refundable or not and after the transaction if something goes wrong they dont want to correct the problem and they tell you that they cant fix it so your money will be taken out for nothing!!!!!Scammers
Super.com
Date: 07/26/2025
Hi *****, thank you for reaching out and sharing your experience with us. At Super.com, we aim to offer exceptional value through our great deals, which often come with non-refundable and non-amendable booking terms. This is why our ability to make changes after a transaction is limited. If you've booked incorrect dates and wish to cancel, we recommend obtaining written approval from the hotel and sharing it with us for review. Our support team will then look into the matter and provide an update. We appreciate your understanding and are here to support you in achieving a satisfactory outcome where possible. Rest assured, Super.com is dedicated to enhancing your travel experience and ensuring you get great value.Review fromEduardo R
Date: 07/25/2025
5 starsI love it it cause it helps me with difficult timesReview fromVee M
Date: 07/25/2025
1 starRented a hotel months ago using Super.com. Didn't sign up for anything. DEFINITELY not a membership. Woke up this morning and found a $15 charge from Super.com. Super scammy.Super.com
Date: 07/26/2025
Hi Vee, thank you for sharing your experience with us and for giving Super+ a try! We want to clarify how the Super+ membership works moving forward. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. The membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks. We've reviewed your account and happily confirm that your membership has been successfully canceled, ensuring no further charges. Were here to help you make the most of your travel plans, and we're always available if you decide to explore the benefits of Super+ in the future.Review fromPamela F
Date: 07/24/2025
1 starI was booking and had my dates right though when I received my email my dates were set earlier. They said it was me who put the dates in wrong. I didnt have those dates in. It was non refundable. They screwed us.Super.com
Date: 07/30/2025
Hi ******, thank you for reaching out to Super.com and sharing your experience. We understand the importance of having accurate booking details, and we've escalated your case to our internal team for review. They will be in touch with you via email once feedback is available. We're dedicated to ensuring a positive experience and are here to assist every step of the way.Review fromBoston S
Date: 07/23/2025
1 starMoney lost, not able to login to my account, $5,000 credit limit I'm not able to even use. All negative, negative, negative.Super.com
Date: 07/24/2025
Thank you for sharing your experience with us, ******! We appreciate your feedback and understand how important it is to access your account and benefits. We have reviewed your account history and can confirm that the membership has been fully canceled, with no pending credits available. If youre interested in signing up again, joining Super+ is easy and unlocks instant access to savings and rewards! You can sign up through our website or watch for pop-up invitations while browsing Super.com. You can also add a Super+ Membership at checkout during your next booking to maximize your savings. If you have any further questions or need assistance, we're here to help!Review fromBryan C
Date: 07/22/2025
5 starsGreat company and amazing app. Will use it before I book a hotel every time moving forwardReview fromGenevieve H
Date: 07/22/2025
1 starI reserved a room through their site for 2 queen beds, specifically. When we arrived to our room, they placed us in a 1 queen bed and a pullout couch bed. This is NOT the same. Hotel said that's all they had and weren't willing to do anything about it. And, the site must have used new photos of the hotel because the hotel was NOT in the same state upon our stay. It was a very, worn down hotel, and I wouldn't have chosen it in current conditions. Stains all over carpet, broken lamp shade on the desk, pieces of furniture missing from many furnishings. Overall, horrible stay. Neither hotel nor website offered a refund. I will not be using this site nor hotel chain again.Super.com
Date: 07/23/2025
Thank you for sharing your experience with us, *********! We appreciate your feedback and understand how important it is for your booking details to align with your expectations. We want to assure you that we have escalated this matter and are actively working to address your concerns. Once we have a resolution, we will send you a follow-up email. We appreciate your patience as we work through this situation, and we're here to support you!Review fromMelody H
Date: 07/21/2025
1 starBooked a room. Confirmed reservation with a call prior to traveling to hotel. Travelled 5 hours. Arrived at hotel and they gave my room to someone else. They said no more rooms available. Took my money and didnt give me a room or a pot to **** in. Total scam cheating robbing thievesSuper.com
Date: 07/23/2025
Thank you for sharing your experience, ******! We appreciate your feedback and understand how important it is to have your reservations honored. We want to assure you that your concerns are taken seriously, and wed like to help you resolve this matter. Please reach out to us at *********************** with your booking details, and we will be happy to look into this situation for you. Your satisfaction is important to us, and we're here to support you!Review fromRomman E
Date: 07/21/2025
5 starsGreat Website. used it twice to make a booking and it was very smoothReview fromCA R
Date: 07/21/2025
1 starBooked a room thru super.com and they booked the room thru Expedia. I was a no show due to an emergency hospitalization. I called the hotel provided documentation and the hotel refunded. Super.com will not refund me. Even with their policy stating super.com cant not override hotels decision they still refuse to refund me. I put a claim into my credit card company and super.com told them I checked in and out and they believed them. I have reopened the case so hopefully get my money back but doesnt look promising. ******** customer serviceSuper.com
Date: 07/22/2025
Thank you for sharing your experience, ********! We appreciate your feedback and understand how important it is to have your concerns addressed, especially during a difficult time. We want to assure you that we are currently reviewing your case and will provide a follow-up email once we have a resolution. Your input is valuable to us, and were here to support you through this process. If you have any further questions, please dont hesitate to reach out!
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