Reviews

Review Details

• Review fromMary G

  Date: 07/26/2025

  1 star
  They did not book the correct room with the hotel that was listed on my booking. I asked for a refund and they told me they placed it in my ******. They never did and Ive talked to 5 different representatives all with different stories. Stay away if you actually want a nice vacation.
  

  Super.com

  Date: 07/28/2025

  Hi ****, thank you for reaching out to Super.com and sharing your experience. We understand the importance of a smooth booking process and appreciate your patience. After reviewing your booking and communications, we've processed a refund of $92, which should reflect in your ****** within 2-5 business days. We're dedicated to ensuring a positive experience, and we're here if you need further assistance for future vacations.

• Review fromCesar O

  Date: 07/26/2025

  1 star
  ************ kept my refund even after the hotel canceled!Super.com is a complete scam and I want everyone to know how they operate so you dont get burned like I did.I booked a hotel through their site and unfortunately had to cancel. The hotel itself, ******************************, was professional and handled the cancellation quickly. They even sent me written confirmation with a cancellation number and stated clearly that my card had been refunded. At that point, I assumed everything was taken care of.Then came the nightmare. Super.com, who acted as the middleman in the booking, kept my money. I never received a refund. When I disputed the charge with my bank, Super.com fought tooth and nail to keep the money. They completely ignored the fact that the hotel refunded me. Instead, they sent my bank generic booking screenshots and fine print about their terms and conditions, hoping to confuse the issue and make it seem like I was at fault.This is the definition of fraud. I have written proof from the hotel showing the refund was issued, but Super.com decided to hold onto the money anyway. I never received the service I paid for, and now I am stuck appealing this mess while Super.com tries to run out the clock.Its clear this company counts on customers giving up. They make it nearly impossible to reach a real person, and when you do, the representatives just read from a script. They bank on you being too busy or too frustrated to fight back.Please do not use Super.com for travel bookings. If anything goes wrong, they will leave you out in the cold. They have no accountability, and their business practices are designed to keep your money even when they dont provide the service. Book directly with hotels or use a legitimate booking ******* filing complaints with the BBB, FTC, and my state Attorney General. Super.coms behavior is unethical and harmful to consumers. Save yourself the stress and avoid this company at all costs.
  

  Super.com

  Date: 07/28/2025

  Hi *****, thank you for reaching out to Super.com and sharing your detailed experience. We acknowledge your feedback regarding the refund process and appreciate your patience. Upon reviewing your booking details, it seems you opted for the Enhanced Refund option, which covers cancellations due to unforeseen circumstances. This optional service's details are provided at the time of purchase. If your cancellation doesnt meet these criteria, the standard process involves obtaining a cancellation document from the hotel, including the approvers details and your check-in date. Our customer support has communicated this information, and we're here to further assist. Should you still need help, please reach out directly for further review. We're committed to ensuring a transparent and supportive customer experience.
  
  

• Review fromSokol P

  Date: 07/25/2025

  1 star
  They are scammers Before you finalize the booking they ask you to choose refundable or not and after the transaction if something goes wrong they dont want to correct the problem and they tell you that they cant fix it so your money will be taken out for nothing!!!!!Scammers
  

  Super.com

  Date: 07/26/2025

  Hi *****, thank you for reaching out and sharing your experience with us. At Super.com, we aim to offer exceptional value through our great deals, which often come with non-refundable and non-amendable booking terms. This is why our ability to make changes after a transaction is limited. If you've booked incorrect dates and wish to cancel, we recommend obtaining written approval from the hotel and sharing it with us for review. Our support team will then look into the matter and provide an update. We appreciate your understanding and are here to support you in achieving a satisfactory outcome where possible. Rest assured, Super.com is dedicated to enhancing your travel experience and ensuring you get great value.

• Review fromEduardo R

  Date: 07/25/2025

  5 stars
  I love it it cause it helps me with difficult times

• Review fromVee M

  Date: 07/25/2025

  1 star
  Rented a hotel months ago using Super.com. Didn't sign up for anything. DEFINITELY not a membership. Woke up this morning and found a $15 charge from Super.com. Super scammy.
  

  Super.com

  Date: 07/26/2025

  Hi Vee, thank you for sharing your experience with us and for giving Super+ a try! We want to clarify how the Super+ membership works moving forward. When booking through Super.com, the exclusive best available rates are offered specifically to Super+ members. To access these discounts, the option to enroll in Super+ is presented at checkout, and the membership is only activated once confirmation is given. The membership is entirely optional and is designed to offer benefits like cashback, exclusive discounts, and additional travel perks. We've reviewed your account and happily confirm that your membership has been successfully canceled, ensuring no further charges. Were here to help you make the most of your travel plans, and we're always available if you decide to explore the benefits of Super+ in the future.

• Review fromPamela F

  Date: 07/24/2025

  1 star
  I was booking and had my dates right though when I received my email my dates were set earlier. They said it was me who put the dates in wrong. I didnt have those dates in. It was non refundable. They screwed us.
  

  Super.com

  Date: 07/30/2025

  Hi ******, thank you for reaching out to Super.com and sharing your experience. We understand the importance of having accurate booking details, and we've escalated your case to our internal team for review. They will be in touch with you via email once feedback is available. We're dedicated to ensuring a positive experience and are here to assist every step of the way.
  

• Review fromBoston S

  Date: 07/23/2025

  1 star
  Money lost, not able to login to my account, $5,000 credit limit I'm not able to even use. All negative, negative, negative.
  

  Super.com

  Date: 07/24/2025

  Thank you for sharing your experience with us, ******! We appreciate your feedback and understand how important it is to access your account and benefits. We have reviewed your account history and can confirm that the membership has been fully canceled, with no pending credits available. If youre interested in signing up again, joining Super+ is easy and unlocks instant access to savings and rewards! You can sign up through our website or watch for pop-up invitations while browsing Super.com. You can also add a Super+ Membership at checkout during your next booking to maximize your savings. If you have any further questions or need assistance, we're here to help!

• Review fromBryan C

  Date: 07/22/2025

  5 stars
  Great company and amazing app. Will use it before I book a hotel every time moving forward

• Review fromGenevieve H

  Date: 07/22/2025

  1 star
  I reserved a room through their site for 2 queen beds, specifically. When we arrived to our room, they placed us in a 1 queen bed and a pullout couch bed. This is NOT the same. Hotel said that's all they had and weren't willing to do anything about it. And, the site must have used new photos of the hotel because the hotel was NOT in the same state upon our stay. It was a very, worn down hotel, and I wouldn't have chosen it in current conditions. Stains all over carpet, broken lamp shade on the desk, pieces of furniture missing from many furnishings. Overall, horrible stay. Neither hotel nor website offered a refund. I will not be using this site nor hotel chain again.
  

  Super.com

  Date: 07/23/2025

  Thank you for sharing your experience with us, *********! We appreciate your feedback and understand how important it is for your booking details to align with your expectations. We want to assure you that we have escalated this matter and are actively working to address your concerns. Once we have a resolution, we will send you a follow-up email. We appreciate your patience as we work through this situation, and we're here to support you!

• Review fromMelody H

  Date: 07/21/2025

  1 star
  Booked a room. Confirmed reservation with a call prior to traveling to hotel. Travelled 5 hours. Arrived at hotel and they gave my room to someone else. They said no more rooms available. Took my money and didnt give me a room or a pot to **** in. Total scam cheating robbing thieves
  

  Super.com

  Date: 07/23/2025

  Thank you for sharing your experience, ******! We appreciate your feedback and understand how important it is to have your reservations honored. We want to assure you that your concerns are taken seriously, and wed like to help you resolve this matter. Please reach out to us at *********************** with your booking details, and we will be happy to look into this situation for you. Your satisfaction is important to us, and we're here to support you!