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Average of 2,211 Customer Reviews
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Review fromJose A
Date: 08/08/2025
5 starsA well-designed, intuitive platform. Strongly recommend it. We will come back to do more business in the future
Super.com
Date: 08/11/2025
Hi ****, thank you for your fantastic review and kind words! We're delighted to hear that you found our platform well-designed and intuitive. It means a lot to us that you strongly recommend Super.com and plan to return for more business. We're excited to continue serving you and are always here to assist with anything you need. Looking forward to your future visits!Review fromJennifer S
Date: 08/08/2025
1 starI have been in contact with customer service several times. Each time they tell me my $350 refund is on the way in 3-5 business days but I havent received it. I contacted them again today. They didnt know what I was talking about, I had to explain the whole thing all over again. We booked a hotel in July and when we got there they did not have our room available for 2 nights on the 4th of July holiday weekend. They said Super.com did not let them know we booked a room with two queen beds with a kitchen and we had tons of groceries that we had to throw out. My mom who has arthritis had to stay in a small bed with me for 2 nights with my dog, no kitchen, because we had nowhere else to go. I complained, I spoke to many customer service representatives at ********************. Still havent received my refund. Something is fishy.Super.com
Date: 08/09/2025
Thank you for sharing your experience with us, ********! We appreciate your feedback and understand your concerns regarding your reservation and refund. We know how important it is to have these matters addressed promptly. We are actively reviewing your case and will provide a follow-up email once we have a resolution. We genuinely appreciate your patience during this process, and were here to support you every step of the way!Review fromHollie H
Date: 08/08/2025
1 starBooked a room with Super.com because they had a cheaper rate on ******. I was skeptical and my gut feeling was right. Booked on a Tuesday night . Reservation was for the following Saturday night. I called the hotel every night up until the Friday before. Hotel had no record of our reservation and informed us they had nothing but problems with Super.com and that the service they provide is a scam. Called Super.com customer service atleast 8 times and kept getting a runaround about our reservation. Was told they had to get ahold of their 3rd party bookers to get cleared up. Complete scam. Im considering filing a lawsuit so these people are stopped from scamming more people. These people belong in jail.Super.com
Date: 08/09/2025
Thank you for sharing your experience, ******! We appreciate your feedback and understand how important it is for your reservations to be handled correctly. We acknowledge the concerns you raised regarding your booking. You reached out to our team, and we have sent a follow-up email with the hotel confirmation number to confirm your reservation. If you have any further questions or need assistance, please feel free to reach out. We're here to help!Review fromharris N
Date: 08/07/2025
5 starsnothing but great things to say so far so good on ALL my bookings!Review fromJohn C
Date: 08/07/2025
4 starsThey are both the best, thry have way to many questions!!Super.com
Date: 08/11/2025
Hi ****, thank you for your great review! Were thrilled to hear that you find us among the best. Your feedback about the number of questions helps us understand your experience better. Were always looking to improve and make things smoother for you. If you have any further suggestions or need assistance, please let us know. Were here for you!Review fromCasey M
Date: 08/07/2025
1 starA glitch caused me to book the same night twice. Safter an HR with customer service I had to threaten to get a lawyer involved before any resolution (which was a credit back good for one month) . They wanted me to get a hand written note from the manager (who also agreed how dumb it was and they need to contact him). Result still pendingSuper.com
Date: 08/08/2025
We appreciate you giving Super.com a try, *****! Thank you for sharing your experience with us. We understand how concerning it can be when a glitch affects your booking. We want to assure you that we are actively reviewing your case, and we will provide a follow-up email with an update once we have a resolution. Your patience is greatly appreciated, and we're here to support you throughout this process!Review fromKevin J
Date: 08/07/2025
1 starI feel as though I was scammed! I booked through their site and was told to by the hotel manager because it would have saved me money. Unfortunately when I showed up to book in the owner greeted me with threats of violence and verbal abuse. I recorded the interaction before I was thrown out and sent over the evidence for a refund. After their investigation they said I needed to go back and get a written letter with an hotel letter head from the owner giving them permission to refund the moneySuper.com
Date: 08/08/2025
Thank you for sharing your experience with us, *****! We truly appreciate you taking the time to provide your feedback. We understand how important it is for everything to run smoothly with your booking. We would love the opportunity to look into this matter further and address your concerns. Please share all relevant details directly at ************************ and our team will be happy to assist you. Your input is valuable to us, and were here to help!Review fromDale W
Date: 08/07/2025
1 starAbsolutely the worst customer service! I had originally booked a hotel through them. The next day I had a family emergency come up and I would need to cancel the booking. I called the hotel immediately and they were great. They canceled it no questions asked. Then I tried to speaking with someone in their customer service via their dumb chat option. The first guy was absolutely useless. Then got transferred to a "specialist" who told me that my situation qualifies for a refund and that I will receive a refund in 3-5 days. Perfect! Fast forward 2 weeks later, no refund. So I go on to their chat customer service again and was just given the runaround. Saying that I need to provide proof and I need to apply for the refund. Are you kidding me?! I was already told that I would receive a refund! What the h*** happened since then? This company is an absolute SCAM! Use ANYONE else when booking a hotel. Unfortunately I cannot leave it at zero stars, but that's what I would give them.Super.com
Date: 08/08/2025
We appreciate your feedback and understand how important it is to have clarity during the booking process. Our bookings are typically non-refundable and non-amendable to ensure we can offer the best possible rates. If you booked an enhanced refund option as part of your reservation, which is designed to provide refunds under specific conditions, such as medical emergencies or flight cancellations. The terms for this add-on are outlined in your confirmation email. To process a refund, you would need to initiate the process directly with the enhanced refund provider and submit the necessary documentation. We are currently reviewing your case, and our support team will provide a follow-up email once we have a resolution. Your patience is appreciated, and were here to support you throughout this process!Review fromGeorge B
Date: 08/06/2025
1 starDO NOT purchase the refundable reservation. It’s a scam and then if you checkout early they claim that it doesn’t meet their policy. When your loved one get released from the hospital early it’s considered foreseeable in their eye. Will never use them again.Review fromsolomon E
Date: 08/05/2025
5 starsThe experience Was to put it plain and simple SUPER!Super.com
Date: 08/11/2025
Hi Elkine, thank you so much for your fantastic review! We're thrilled to hear that your experience was, quite literally, super! Its wonderful to know we hit the **** for you. If theres anything more we can do to make your journey even better, just let us know. Were always here to ensure your experiences are just as super in the future!
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