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Average of 2,216 Customer Reviews
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Review fromNatasha R
Date: 08/12/2025
1 starI was informed that I would receive a refund because I canceled a hotel reservation and never went to the establishment. After multiple conversations via the chat, I asked for an actual contact number. The female representative that answered was extremely rude and when I asked why she had a attitude when I was just seeking help, her tone became very condescending and beyond unprofessional. I asked to speak with a supervisor and she told me that they would tell me the same thing that told me and she refused to transfer my call to another department and hung up on me. THE CUSTOMER SERVICE ON THIS SITE IS HORRIBLE and I still don't have my refund of over 400 dollars.
Super.com
Date: 08/13/2025
Thank you for sharing your experience with us, *******! We appreciate your feedback and understand how important it is to receive the support you need, especially regarding your refund. We're currently reviewing your case related to your booking, and we will provide a follow-up email with a resolution once we have more information. We value your patience during this process and are committed to ensuring that your concerns are addressed. If you have any additional questions or need assistance, please feel free to reach out. We're here to help!Review fromDiane O
Date: 08/11/2025
1 starA total scam! I really don't even want to give them 1 star! I reserved a hotel room and paid Super.com. When I checked out of the hotel, the hotel gave me the hotel folio that was $181 less than what I paid super.com. I reached out to customer support and they got back to me saying they would not provide a refund. The $181 difference was for a "small margin to cover operational costs". Total BS!!! I travel a lot and will never use them again. ******!Super.com
Date: 08/12/2025
Hi *****, thank you for reaching out and sharing your experience with us. We understand pricing differences can be unexpected. Hotel availability and pricing can change rapidly due to demand, and rates can vary based on your sign-in status. We work closely with our partners to provide real-time options and are continually enhancing your experience. If there's anything else we can assist with or clarify, please feel free to contact us. We value your feedback and are here to help!Review fromRodrigus E
Date: 08/11/2025
5 starsI've had a good experience with great deals and savings!!Review fromYoujin B
Date: 08/11/2025
5 starsSuper.com always gives me the best rates on rooms! Ive compared with other booking sites and they consistently come out cheaper. Easy to use, fast booking, and unbeatable prices Ill definitely keep booking through them!Review fromDavid T
Date: 08/11/2025
1 starThe website changed the dates on me and now Im out over $140.Super.com
Date: 08/12/2025
Hi *****, thank you for reaching out and sharing your experience! We understand how important it is to have everything just right for your travels. We've escalated your case to our internal support team, and they're on it. We'll be in touch with you directly to provide a resolution. Rest assured, were committed to making sure your experience with us is a positive one.Review fromGhee Yin C
Date: 08/10/2025
4 starsIm nosy sure if this has any relevance to ***** partners store ODP but it led me to super.com and I am learning stillSuper.com
Date: 08/25/2025
Hi Ghee, thank you for sharing your experience with us! We're thrilled that you found your way to Super.com and are discovering everything we have to offer. Whether you came through a partner store or elsewhere, we're delighted to have you on board. If you have any questions or need assistance as you continue to learn, please feel free to reach out. We're here to help and make your journey with us enjoyable!Review fromERIK D
Date: 08/10/2025
5 starsBy far the best app for saving you the most money.Review fromDon O
Date: 08/10/2025
1 starThought I was booking a room at the lowest rate possible through this website. Turns out it was $15 per night more expensive the then the hotel website plus I could not get the **** rate due to booking through Super.com. Cost me an extra $50.Super.com
Date: 08/12/2025
Hi **** thank you for sharing your experience with us. We appreciate you giving Super.com a try and understand how important it is to find the best rates. We work closely with our partners to provide real-time options and are committed to enhancing our offerings. Joining our Super+ membership not only grants you access to exclusive rates but also offers benefits like cashback, exclusive discounts, and up to 10% cashback on travel. Our goal is to provide a valuable and rewarding experience. If there's anything more we can do to assist, please feel free to reach out.Review fromDonald W
Date: 08/09/2025
5 starsBooking was straight-forward and well-organized. Choices were clear and easy to select. Will use again!Review fromAshley B
Date: 08/09/2025
1 starThey somehow got my information and charged my bank account for a Super+ membership. And when I requested for my money back and my membership cancelled, all they could tell me was to call back Monday-Friday. Nobody can figure out how they got my information, and from what I read online, this is a problem they have where they will piggy back off Expedia, **********, etc and forcefully sign you up for a membership you didn't agree to. And then try to fight with you to have your account cancelled. I want my money back. I want a notice on how my information was illegally obtained. I want the account I ended up having to make just to talk to someone cancelled.Super.com
Date: 08/11/2025
Super.com is all about making travel and savings simple, and we appreciate your thoughts, ******! We understand your concerns regarding the charges and your information. The Super+ membership is an optional subscription designed to offer benefits like cashback and exclusive deals, and it requires explicit customer consent to activate. We would be happy to assist you with your membership cancellation and any questions you have regarding your account. Please reach out to our team at ************************ and well work to resolve this matter for you.
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