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Average of 2,216 Customer Reviews
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Review fromNaj S
Date: 08/18/2025
5 starsEasy and quick. Decent pricing and rates. Enjoy using when booking rooms.Review fromCatherine C
Date: 08/17/2025
1 starI have not made my trip yet and I will be returning to a motel I have stayed in before so I am not concerned about what will greet me there, but all these negative reviews of Super.com make me nervous about having booked through this company. Its confirmation text that includes a warning that it may take 3 days for my reservation to show up in the hotels system does not make me any more confident. Crossing my fingers that everything will turn out okay.
Super.com
Date: 08/19/2025
Thank you for sharing your thoughts, *********! We appreciate your feedback and understand how important it is to feel confident about your upcoming trip. We can confirm that your reservation is in order for your stay, and you can rest assured that we are here to support you. If you have any questions or need assistance, please feel free to reach out. We hope you have a wonderful time at the motel!Review fromLINDALL F
Date: 08/17/2025
1 starI really don't know how I got signed up for a super+ membership. I've already been charged $15 and $1.97 for a service I never intended to have. I've already disputed the transaction and changed my debit card information. This is a shady way to do business!Super.com
Date: 08/19/2025
Thank you for sharing your experience, *******! We appreciate your feedback and understand your concerns regarding the Super+ membership. The Super+ membership is an optional subscription designed to provide various benefits, such as discounts and cashback, and it requires explicit customer consent to activate. Wed be happy to review your account and address any questions you may have. Please feel free to contact us directly, and were here to assist you!Review fromUnique D
Date: 08/16/2025
5 starsVery easy and affordable as a single mother much appreciated!Review fromLingping G
Date: 08/15/2025
1 starAfter one booking, they started charging you $15 monthly fee without ever confirming with you! (or maybe it is hidden somewhere, and I couldn't see)Is this a SPAM? It is. So I wrote this to alert other Super.com usersSuper.com
Date: 08/16/2025
Hi Lingping, thank you for reaching out and sharing your experience with us. We want to provide clarity about the $15 charge, which is for our Super+ membership. During checkout, customers have the option to enroll in Super+ for exclusive rates and perks like cashback and travel discounts. Membership is only activated with your confirmation. We've reviewed your account and confirmed your Super+ membership has been successfully cancelled, and you wont see any further charges, though the benefits will remain active until the expiry date. This membership is entirely optional and aimed at enhancing your travel experience. If you have any questions, please feel free to reach outwe're here to assist!Review fromRachel M
Date: 08/14/2025
5 starsAmazing I loved it other then the staff being kinda *****Review fromDesiree B
Date: 08/14/2025
1 starI would leave negative stars if possible, PLEASE DO NOT USE THIS SITE, it is a major scam. I tried booking a hotel with them more than a month ago and the hotel had zero knowledge of me even having a reservation (that I had already paid in full for), I had to argue with customer service for over an hour, and had to speak to five different "customer service representatives" because each one told me they had fixed the issue and did not. I ended up having to cancel and completely rebook the room through the hotel directly, thankfully they were patient with me and still had a room available. And they have tried charging my card several times since then. My bank reported them as fraud and made me get an entire new card, which I just received a week ago, and yet somehow "Super.com" has figured out my brand new card information and taken it upon themselves to upload it to their site and is now trying to charge me even more money than they originally were. If not for my bank flagging this entire company as fraud, I would be out several hundred dollars by now for a service I haven't even used.Super.com
Date: 08/15/2025
Thank you for sharing your experience with us! We appreciate your feedback and understand how important it is for your bookings to be honored properly. It appears you signed up for our Super+ membership when booking through Super.com, which helps you lock in the best rates and unlock additional perks, such as cashback on travel and cash advances. We have successfully canceled your membership to prevent any future charges. If you have any further questions or concerns, please feel free to reach out. We're here to help!Review fromSusie S
Date: 08/14/2025
1 starSuper.com is a scam. I booked a room through super.com and they signed me up for a membership to their super plus service without my permission. I was charged $15 on May 16th, June 23rd, and July 20th. When I contacted them for a refund, I was informed that I can only be refunded the last month. I ******* the company and saw many posts about people being signed up for the membership without permission. They refunded $15 for July but refused to refund May and June.Super.com
Date: 08/15/2025
Thank you for sharing your experience, *****! We appreciate your feedback and understand your concerns regarding the Super+ membership. The Super+ membership is an optional subscription that offers various benefits to enhance your experience, including exclusive discounts and cashback opportunities. It requires your consent to activate. We have escalated this matter for further review and will send you a follow-up email with the outcome as soon as we have more information. Your input is invaluable, and we're here to help with any questions or concerns you may have!Review fromJoseph M
Date: 08/13/2025
4 starsRoom was very clean and comfortable. Will stay again. Just wish the deposit wasn't so high.Super.com
Date: 08/25/2025
Hi ******, thank you for your wonderful review! We're delighted to hear that you found your room clean and comfortable and that you're already planning to stay with us again. We appreciate your feedback about the deposit and will keep it in mind as we strive to enhance the guest experience. If there's anything more we can do to make your next stay even better, please feel free to reach out. We're here to ensure a fantastic experience!Review fromDerrick R
Date: 08/12/2025
1 starAbsolutely horrible customer service, I booked for a hotel to get a place to sleep since my train was late. They told me there were available rooms until I arrived and the doors were locked, Super.com booked it for the day after and not the current day so me and my mom were stranded in *******, ** having to take an **** to a nearby hotel at 2:30am. I contacted customer support within 5 minutes of booking this hotel and realizing the problem. They said I can't get a refund and to contact the hotel to cancel and maybe they can give me credit that can only be used with Super.com. I followed all the steps speaking with the Hotel Manager and canceling the room for a refund. I was given a verbal cancel confirmation but that was not enough for them. I'm currently waiting to hear back from the hotel to get the confirmation email. Super.com is being very difficult and strangleholding the money, also they signed me up to their subscription program without my permission or they hid the option and have it automatically checked in. ***** this headache and fraudulent company. I will change this review if there is a remedy as I do not have many experiences with this company, but so far I am extremely livid.Super.com
Date: 08/13/2025
Thank you for sharing your experience with us, *******! We appreciate your feedback and understand how concerning it can be when travel plans dont go as expected. We're here to help you with your situation. We have escalated your case for further review and are actively working to resolve it. A follow-up email will be sent once we have a resolution. Your patience is greatly appreciated, and were committed to providing you with the support you need.
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