Reviews
Customer Review Ratings
Average of 2,216 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromShyawn M
Date: 08/20/2025
5 starsEasy, convenient and nice to use. Will be using again soon
Super.com
Date: 08/21/2025
Thank you for your wonderful review, Shyawn! Were delighted to hear that you found Super.com easy and convenient to use. Your satisfaction means a lot to us, and we cant wait to assist you again soon! If you have any questions or need help with your next booking, feel free to reach out. Safe travels and enjoy your upcoming adventures!Review fromRobin H
Date: 08/20/2025
4 starsIs this the first time I use this website? I will update accordingly if needed. But so far so good. Just a lot of pop-up ads. I get in the way of trying to finalize the booking... I find that distracting and rude. Otherwise I think it seems A good site so far.Super.com
Date: 08/25/2025
Hi *****, thank you for choosing our website and sharing your experience as a first-time user! We're happy to hear that things are going well for you so far. We sincerely appreciate your feedback about the pop-up ads and understand how they can be distracting. We're always working to improve our user experience. If there's anything more we can do to assist or enhance your visit, please feel free to reach out. We're here to help and look forward to making your experience even better!Review fromRyan J
Date: 08/19/2025
4 starsGood just don't like the way super.com screwed me over.Super.com
Date: 08/21/2025
Thank you for your feedback! We're glad to hear you found value in using Super.com. We appreciate you sharing your thoughts, and we want to understand more about your experience. If you have specific concerns or details youd like to discuss, please feel free to reach out. We're here to help and ensure you have a positive experience!Review fromHaemi P
Date: 08/19/2025
1 starThey changed me $15 without me knowing who they are. Very scared when I saw the change. It looks like a scam company. I don't know how it's possible that they can charge money thru my credit card without me knowing. I never used anything with their account.Super.com
Date: 08/21/2025
Super.com is all about making travel and savings simple, and we appreciate your thoughts, Haemi! We understand how important it is to feel secure regarding your account. Trust and credibility are essential when choosing a travel provider, and Super.com is a well-established company recognized by publications like the *************** and ******. If you're seeing charges from Super.com, they may be related to our optional Super+ membership, which activates only with your confirmation during the booking process. Wed be happy to check your account details and assist you further. Please reach out to us at ************************ and we'll investigate this matter for you!Review fromJeffery P
Date: 08/19/2025
1 starI was unintentionally enrolled in this service when I booked a room through ***********. They withdrew $25 a month from my bank for 7 months.Super.com
Date: 08/20/2025
Thank you for sharing your experience! We appreciate your feedback and understand how important it is to have clarity regarding subscriptions. At Super.com, the Super+ membership is an optional subscription priced at $15 per month, designed to offer benefits like exclusive discounts and cashback on bookings.
If your enrollment was through ***********, we recommend reaching out to their support team for assistance with the charges. If you have any specific questions about the Super+ membership, we're here to help!Review fromSummer N
Date: 08/18/2025
5 starsFound a great deal at a nice hotel and it was easy to book. They offered an additional fee to make my reservation fully refundable so I paid it. When my plans changed I was able to easily cancel my reservation and get all my money back.Review fromJohn D
Date: 08/18/2025
1 starThis site is a scam they do whatever to keep your cash back and the customer service is the worst I've ever seen ever I wouldn't referr them to my enemy. Real pieces of s***Super.com
Date: 08/20/2025
Thank you for sharing your experience, ****. We appreciate your feedback and understand how important it is to feel secure when using our platform. We want to assure you that we have escalated your case for further review, and we will provide a follow-up email once we have a resolution. We appreciate your patience during this time, and were dedicated to ensuring that your concerns are addressed. If you have any further questions, please feel free to reach out!Review fromMichael J
Date: 08/18/2025
5 starsHands down best pricing and easy check ins. The whole process just flowed. Much better pricing. They give you ****** price. That was good to.Review fromMitchel H
Date: 08/18/2025
1 starI don't want to leave a review! I want to complain! I booked a room with this website (**********) and then needed to cancel it. I paid the $$ to make sure my booked room could be canceled. I went to my email, selected the "Cancel My Reservation" link, and then went through the longest process ever to cancel, which included taking screenshots of my email reservation and uploading them to a third-party refund site they use. All for them to deny my refund. They told me to call the hotel and ask if they would kindly refund my booking, as that was my only option. I sent them the verbiage from their email that stated my reservation was able to be canceled up to the 21st. They told me "that doesn't apply" to my situation, and once again, I'd have to contact the hotel. Again, I stated, " I called them, they said call you." They told me they needed "written" documentation from the hotel that allows me to cancel my reservation... has to be on the hotel's letterhead and everything. ***. I am not sure how ya'll normally do business, but I can book a room with pretty much any other site, select "free cancellation," and cancel before the projected window, which is normally close to the check-in date, and not have to provide a reason or picture of anything to cancel. Still waiting to hear back to see if you'll cancel my booking and not just take my money.Super.com
Date: 08/19/2025
Super.com is all about making travel and savings simple, and we appreciate your thoughts, *******! We understand your concerns regarding the cancellation process. If you booked an enhanced refund option as part of your reservation, this feature is designed to provide refunds under specific approved situations, such as medical emergencies or flight cancellations. The terms and conditions for this add-on are available via the link in your confirmation email. We would like the opportunity to review this matter further and assist you. Please reach out to us directly at ************************ and we'll do our best to provide you with the support you need.Review fromAnnette B
Date: 08/18/2025
5 starssaving on the internet booking of hotel is better that the hotel website
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.