Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used super.com to book a hotel in Indianapolis, When the booking was made we where given a confirmation number from Super. When we arrived at the hotel, The hotel never got the booking. The hotel did confirm with us we where at the right hotel according to our paperwork but that they had no availability. Attempted to contact Super.com and was placed on hold over an hour. Had to book another hotel on our own. Attempted for over a week now to speak to someone, and have been unable to get in touch after being on hold for over 2 hours one day. Due to the business's terms of service, My financial institution will not allow a dispute the charge.

  

  Business Response

  Date: 04/24/2025

  Dear Frances,
  
  Thank you for sharing the details of your recent experience.
  
  We've escalated your case to our Support team, and they've worked closely with our travel partners and the hotel to find a solution.
  
  We're pleased to inform you that a full refund of $121.38 has been issued to your original payment method. You can expect the credited amount to reflect in your account within 3-5 business days.
  
  If you have any further questions or need assistance with anything else, please feel free to reach out. We're here to help.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization took money out of my account after I paid for 1 night in a hotel room. They setup automatic payments without my authorization. Why would anyone pay $15 a month for no service provided? I did not request, authorize, or ask for any monthly service.

  

  Business Response

  Date: 04/22/2025

  Dear Michael,
  
  Thank you for reaching out to us about your Super+ membership.
  
  Our Super+ membership is an optional subscription that provides exclusive benefits to our valued customers. To activate the membership, customers must explicitly consent to the terms and conditions, which outline the monthly subscription fee of $15.
  
  We've reviewed your account and cancelled the membership, effective April 18, 2025. As a gesture of goodwill, we're processing a one-time refund of $30, which will be reflected in your account within the next 3-5 business days.
  
  If you need further assistance or have questions, we're here to help.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Michael C******

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally escalate my refund request from Super.com for Booking #B17081771, which was originally a non-refundable reservation at the *********************** from March 22 to March 28, 2025.Although the reservation was confirmed through your platform, I received an email on my travel day notifying me that the property was no longer available and that I could either accept a new property or receive a full refund. Since I was already at the airport preparing to depart, I had very limited time to consider alternatives. I immediately contacted your support team via chat, and an agent confirmed that I would receive a full refund of $2142.94 along with a $210 Super.com account credit if I chose the refund option. Both email and the chat histories are attached. Based on this assurance, I agreed to cancel the original booking and rebooked the same property through Super.com at a higher price, trusting that the original amount would be refunded. After completing my trip, I followed up multiple times via email, phone, and chat. Each time, I was told that the refund is pending approval from your travel partner. It has now been nearly one month, and I have had to repeat the same information to different agents without receiving any firm commitment or resolution.This delay is unacceptable, especially considering your team explicitly confirmed the refund offer in writing before I rebooked. I am requesting that you immediately process the full refund of $2,142.94 as originally promised and issue the $210 Super.com wallet credit.If I do not receive a resolution within 5 business days, I will be forced to file formal complaints with the Better Business Bureau (BBB), the ************************ (***), and my credit card company.Please acknowledge receipt of this message and provide a clear update regarding the status of my refund.Sincerely,****** ***** *************************

  

  Business Response

  Date: 04/23/2025

  Dear ******,
  
  Thank you for reaching out to us about the refund concern with your booking B_17081771.
  
  We appreciate you bringing this to our attention. We've escalated your case to our dedicated support team, who will handle this matter with priority.
  
  You can expect a detailed update on the status of your refund within the next 5 business days. We're committed to resolving this issue promptly and ensuring you're satisfied with the outcome.
  
  Thank you for your patience and understanding. We're here to help.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/13/25 I booked a hotel through Super.com. They have been billing me $15 monthly. It’s been 2 months.
  
  I never signed up for any membership but now I see that hidden on my account. Went ahead and cancelled. But that’s extremely sneaky. No notice of the subscription or the billing was ever sent, just the silent recurring charges.

  

  Business Response

  Date: 04/22/2025

  Dear Periakaruppan,
  
  Thank you for reaching out to us about your Super+ membership.
  
  Our Super+ membership is an optional subscription that provides exclusive benefits to our valued customers. To activate the membership, customers must explicitly consent to the terms and conditions, which outline the monthly subscription fee of $15.
  
  We've reviewed your account and cancelled the membership, effective April 18, 2025. As a gesture of goodwill, we're processing a one-time refund of $30, which will be reflected in your account within the next 3-5 business days.
  
  If you need further assistance or have questions, we're here to help.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/12/25 I booked one hotel with Super.com. I never signed up for any membership, nor there was any indication of membership on my receipt. However, they billed my credit card $15 on 4/17. This is an unauthorized charge. The merchant phone number provided on my credit card statement does not work.

  

  Business Response

  Date: 04/18/2025

  Hi *****,
  
  Thanks for reaching out about the charge on your credit card statement. We've reviewed your account and taken steps to resolve the issue.
  
  As a reminder, our Super+ membership is an optional service that requires customer authorization to activate. After reviewing your account, we've cancelled your Super+ membership and processed a refund of $15 as a one-time exception. You can expect the refund to be available within the next 3-5 days.
  
  If you have any other questions or need help with future bookings, feel free to reach out. We're here to help.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged $15 to my account for a subscription to this site. I did not consent to this service and would like for me to be removed immediately with a total refund.

  

  Business Response

  Date: 04/18/2025

  Dear Lidiana,
  
  Thanks for reaching out to us about the $15 charge. We're happy to help you resolve this issue!
  
  To assist you further, could you please provide us with some more information about the account that was charged? Specifically, we'd love to know the email address or mobile number associated with the Super+ membership account. This will help us locate the account and investigate the charge.
  
  Once we have this information, we can help you with removing the service and processing a refund if applicable.
  
  Looking forward to hearing back from you.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this business has offers play games to earn money. Yet I just sign up to this business and get banned just for completing the game faster. I don't see the issue in this. I'm playing it legitimately, no cheating whatsoever but I guess they don't have the money to be offering offers!

  

  Business Response

  Date: 04/18/2025

  Dear Cesar, 
  
  Thank you for reaching out to us about your rewards redemption concerns. 
  
  After review, we regret to inform you that your participation in the cash reward and cashback program has been terminated in line with our terms and conditions, as outlined in the "Termination" section here:  **************************************** As per our policy, we can't provide more details on the reason for termination.
  
  Please note that any remaining rewards are no longer eligible for redemption and do not hold any cash value. This decision is final and cannot be reversed by our Support Team. We understand this may not be the outcome you were hoping for, and we consider this case closed from our side.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15.00 for my Super+ subscription yesterday even tho I canceled my subscription 2 days prior to the renewal date. I had to go back in the website and cancel again. I just want a refund.

  

  Business Response

  Date: 04/17/2025

  Dear Jonas,
  
  Thanks for reaching out about your Super+ subscription.
  
  Just a quick note: our Super+ membership is an optional service that you chose to activate, and we always need your permission to start or continue your subscription. We've checked on your account and confirmed that your membership has been cancelled, effective immediately. You're all set, and there won't be any further charges.
  
  As a one-time courtesy, we've processed a refund of $15. You should see the funds back in your account within the next 3 -5 days.
  
  If you need anything else or have questions, just let us know. We're here to help.
  
  Best regards,
  Super.com
  

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, $15 was mysteriously deducted from my bank account by a merchant called "super+". However, I have never booked any hotels, travel products, or services from their website. I even logged into their site and found no order history under my account. In fact, I have no recollection of ever using their platform.I contacted my bank immediately, and they froze my card. I was then informed that a total of $46.97 had been deducted, even though I couldn't find any record of these charges in my transaction historythe bank had to notify me about them.I have no idea how I was unknowingly signed up as a member of their service, and I was charged without any consent or clear explanation. This has caused me significant concern, and I believe it constitutes fraudulent activity.

  

  Business Response

  Date: 04/17/2025

  Dear Zhixin,
  
  Thank you for reaching out to us about the charges related to your Super+ membership.
  
  We've escalated your case and taken immediate action. We've cancelled your Super+ membership to prevent any future charges. Additionally, as a one-time exception, we've processed a refund for the full amount of $46.97, covering all transactions related to the membership. You should see the refund in your account within the next few days.
  
  If you have any further questions or concerns, we're here to help.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 23rd I went on Super.com to book a hotel, ************* in ******, **. When I got there the ********* was not at the address instead it was a ******** I was told by the concierge at the ******* to ask Super for a refund. I spend ***** on the room. I had to pay an additional 65 for one night at the *******. I called on March 24 about the mixup and was told they were working on it. Its almost one month later and I have yet to receive my refund. The agent keeps resending the same email that they are waiting on the travel partner to respond. At the point I should be given my money back and super should get the money back from the travel partner. Does not take a month to issue a refund

  

  Business Response

  Date: 04/17/2025

  Hi ******,
  
  Thank you for sharing your experience with us about your stay at the hotel in ******, **. We appreciate the time you've taken to bring this to our attention.
  
  We've worked diligently to resolve the issue, and we appreciate your patience throughout the process. Our travel partners typically require up to 14 days to process refunds. We're thrilled to let you know that your refund of $45.92 has now been processed.
  
  You can expect to see the credit in your account within the next 3-5 days. If you have any further questions or need assistance with anything else, we're here to help.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********