Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super is hands down one of the worst companies I’ve ever dealt with. I booked two rooms through them while on a road trip home. Just an hour later, we arrived at the hotel—which is open 24/7—only to be told there was no record of our reservation, despite the fact that we had already paid.
  
  The hotel manager kindly called Super on our behalf, but their customer service rep could barely speak English, making it nearly impossible to communicate the issue. In the end, we were forced to pay the hotel directly for the rooms we had already paid for through Super.
  
  To make things worse, Super is now refusing to issue a full refund, so we’re having to dispute the charge through our credit card company. This entire company is a scam. Their customer service is abysmal, and their policies make zero sense.
  
  After a 10-hour drive, this was the absolute last thing we wanted to deal with. Super claims you can’t check in after midnight—despite the hotel being open 24 hours and clearly serving travelers passing through at all hours. We checked in just after midnight, only one hour after booking, and they had the audacity to say we “missed” check-in.
  
  Both the hotel manager and I tried multiple times to explain the situation, and they simply didn’t understand or didn’t care.

  

  Business Response

  Date: 04/24/2025

  Dear Brandy,
  
  Thank you for sharing the details of your recent experience with booking rooms. We're looking into this further and appreciate your patience.
  
  Our team has reviewed the documentation you provided, and we noticed that the dates don't align with the reservation. Specifically, the documents are dated April 22-23, but the reservation was for April 21-22. If you could provide documentation that matches the reservation dates, we'd be happy to continue investigating and see how we can assist you.
  
  Our support team will be in touch with a follow-up email. We're here to help and look forward to finding a solution for you.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com cancelled my upcoming hotel reservation twice without notice and refused to acknowledge or explain the issue. Had I not received cancellation notice from the hotel, we would have been out nearly $700 with nowhere to stay.
  
  Fortunately, I was notified by the hotel both times that the reservation had been cancelled, but on Super.com it showed that my reservation still existed. I contacted the Super.com customer support team who refused to acknowledge the cancellation, but while talking with them I suddenly got a new booking confirmation at the same hotel. I called the hotel who confirmed that the original booking had been cancelled and a new booking created - both by Super.com. Despite my doubts based on similar stories from other customers, I decided to chalk it up to a technical error and give Super.com a second chance.
  
  About a month later, I received a second cancellation notice from the hotel. Upon contacting Super.com, they said they would need to escalate the issue further and that I would receive be contacted "later" but that they couldn't provide a specific timeline for when. At this point, I no longer felt confident that my reservation would be honored so I cancelled my booking and reserved directly through the hotel.
  
  I would strongly encourage travelers to use another service, no matter how enticing the prices may seem. At best, Super.com is unreliable and poorly run. At worst, it's an outright scam.

  

  Business Response

  Date: 04/22/2025

  Hi Sean,
  
  We appreciate your feedback and understand the importance of your reservation.
  
  We're committed to providing the best possible service, but sometimes hotel-specific updates or technical issues can cause cancellations beyond our control. When this happens, we work hard to keep our customers informed and offer alternative solutions. In your case, we strive to honor confirmed reservations, but occasionally hotels update their availability, and adjustments are made through our system. We know this caused inconvenience and are working to improve our handling of such cases.
  
  If you experience similar issues in the future, please reach out to our Support Team directly. We'll prioritize resolving the issue quickly and ensure you receive the support you need. We value your trust and hope to serve you better in the future.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/25/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the business has not adequately explained why they failed twice to notify me that my reservation had been cancelled. Additionally, their only justification for the cancellations were vague references to technical errors or "unavoidable" issues caused by the hotel. If Super.com, as a web-based company, cannot maintain a working web-based platform, they should not remain in business. I also find it hard to believe that hotels are regularly cancelling or modifying bookings in a way that would knowingly cause these types of issues with third party travel sites; doing so would be tremendously detrimental to the hotels and simply makes no sense.

  Finally, their suggestion that I contact support if this happens in the future indicates to me that Super.com failed to understand (or possibly even read) my original complaint which stated that I contacted their support team multiple times.

  
  Sincerely,
  Sean W*** 

  

  Business Response

  Date: 05/02/2025

  Dear Sean,
  
  Thank you for your response and for your continued patience as we look into your concerns. We appreciate the opportunity to follow up on this matter.
  
  We want to reassure you that we are actively working with our travel partner to fully understand why the issues with your reservations have occurred. Your understanding during this process is invaluable as we strive for a comprehensive resolution.
  
  Our support team will keep you informed and will reach out to you once we have an update to share. We are committed to ensuring you have a positive experience with us moving forward.
  
  If you have any further questions or require assistance in the meantime, please don’t hesitate to reach out. We're here to help!
  
  Thank you again for your patience.
  
  Warm regards,
  Super.com

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15 for super+ membership on super.com but I have never heard of this website. How they got my debit information is beyond me. I called them and they were adamant that I had set up an account but they didn't have my email or any other personal information.

  

  Business Response

  Date: 04/22/2025

  Hi Ashley,
  
  We've looked into your Super+ membership charges.
  
  Our Super+ membership is an optional service that requires your consent to activate. However, we've cancelled your membership effective today. As a one-time courtesy, we've processed a full refund of $45 for all Super+ membership transactions, dating back to February 4, 2025. You can expect the refund to appear in your account within 3-5 business days.
  
  If you have any further questions or concerns, feel free to reach out. We're here to help.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking up hotels near the ******** ********** ****** and found the ****** ****** **** ****** advertised with a rate of $131 ($151 after taxes and fees) through Super.com. When I first clicked on the rate and was taken to the website for checkout, I filled out all the information and went to complete my booking, only for the website to say there was an error and I couldn't complete my booking. I then spent time trying to figure out how to reach support, including submitting a bug complaint and finally finding the chat option. The chat staff told me to clear cookies and wait 30-40 minutes, which I did and now the offer is completely gone. Feels very much like a scam. I have wasted hours tonight trying to complete an order that was advertised to me and the chat staff isn't answering me anymore. Feels like a deliberate attempt to scam people and they run away when they get called out on it.

  

  Business Response

  Date: 04/22/2025

  Hi Richard,
  
  Thank you for sharing your experience with us.
  
  We'd like to explain that the rates, hotels, and availability shown on Super.com can change dynamically due to various factors, including room type, bed preference, meal plan, cancellation policies, and demand. This is a common practice in the travel industry, and rates may fluctuate before booking is completed.
  
  We also want to address the website issue you encountered. Although clearing cookies often resolves such errors, it didn't work in your case. We appreciate your feedback and will take it into consideration.
  
  We're committed to delivering great customer service, and your input helps us improve. If you're still interested in booking a stay, you can explore Super.com for other deals.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Yes the chat agent already tried using that excuse, but like I said to them, there is no other information shown in the error besides "Error incomplete booking. Your booking could not be completed." It doesn't say anything about rates changing or such. I've also tried with two separate credit cards and issues from either bank so it is not an issue with my payment method. Your website is poorly designed and your support staff is unknowledgeable on how to resolve it. I went back in a different browser and found the $131/night rate as advertised on ****** again and encountered the same error when trying to check out. There is something wrong with your website and if you're going to advertise a rate, then you should honor it.

   

  Additionally why did it take over 20 minutes to be connected to a second agent when the chat assist box said someone would be with me shortly? The first agent, ******, told me to wait 30-40 minutes and try again which I did, and the chat said I could say something to pick up where I left off, yet no one answered me for an additional 20 minutes.

   

  This whole experience feels like an intentional scam in trying to lure customers to the site with a promised much lower rate, then taking that away from the customer in hopes they'll just continue booking on Super.com with a much higher rate. If you have no control over the rate shown on the website, you should at least acknowledge that I have proof I had a rate of $131/night and it showed as "rate held for XX minutes" yet your website wouldn't allow me to checkout and your support was of no help. That rate was locked in to me according to your site so I want to book my trip with that rate, yet I still can't get a successful checkout.

  
  
  
  Sincerely,
  
  
  
  Richard W***

  

  Business Response

  Date: 04/23/2025

  Dear Richard,
  
  Thank you for your detailed follow-up. We’ve reviewed your chat history, including the delay in reconnecting with our support team. While response times may vary during peak periods, we can confirm the agent you initially spoke with accurately explained the situation. Their guidance regarding the rate not being guaranteed until booking completion was correct and aligned with how pricing is managed across our platform.
  
  To clarify, hotel rates shown on Super.com are provided in real-time by our partners and are not guaranteed until the moment a booking is successfully completed. While we understand the rate displayed initially was appealing, no booking was finalized. As outlined in our Travel Service Terms, Super.com is under no obligation to fulfill transactions where the booking did not go through or where pricing data may have changed before confirmation.
  
  At this time, we will not be able to make any exceptions. We appreciate your understanding and encourage you to continue exploring Super.com for exclusive deals that update regularly based on availability.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Neither chat agent explained what was causing the error I was seeing. Regardless if the rate was being held or not, no one offered any explanation and their only solution was to simply wait (which felt like I was being passed off to someone else just to repeat the same interaction). To this point there still has not been any clear communication on what the error is/was and why I can't checkout.

  
  
  Sincerely,
  
  
  
  Richard W***

  

  Business Response

  Date: 04/29/2025

  Hi Richard, 
  
  Thank you for sharing these additional details. We understand how frustrating it can be to spend time trying to complete a booking, especially when the rate shown was one you were ready to secure. We’ve taken a close look at your experience and want to address the concerns you’ve raised.
  
  Super.com displays real-time rates provided by travel partners, and while some deals may show a “rate held” message, this doesn’t guarantee the rate will remain until the booking is finalized. Availability and pricing can shift quickly based on partner inventory and demand. Unfortunately, until payment is processed and the booking is confirmed, the rate is not locked in.
  
  That said, the error message you encountered and the difficulty reconnecting with support should have been better handled. We recognize how important clear communication is in moments like these and regret that your interaction left you feeling unsupported. Your feedback has been shared with our internal teams to help improve both the clarity of our messaging and our response times.
  
  At this time, we’re unable to apply the previously displayed rate retroactively, but we hope you’ll continue to explore Super.com for new deals that update frequently. If you're still planning your trip and need assistance finding similar options, our team would be happy to help.
  
  Thank you again for bringing this to our attention.
  
  Kind Regards, 
  Super.com
  
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked the hotel, *** ****** in New York, through Super.com. When I arrived at the hotel, my reservation didn't exist according to the front desk representative. A manager then came to inform me that Super was fraudulent and that this hotel was not associated with Super.com. I had used Super.com before with no issues. I was in New York by myself with nowhere to go. I paid the hotel's nightly fee plus the money I gave to Super.com. I called Super.com after I paid the hotel their nightly rate directly. I was told to send the receipt for my out-of-pocket expenses, in which I did. I was told to verify my identity. I did this as well. I got emails acknowledging that my information was received. I am now told that Super.com will only credit me the money I paid them. I have asked to speak with someone who can help me undersatnd this matter, and I am ignored. To this day, I have no been reimbursed for any of the monies I have given to Super or the hotel. I have emails and chats for documentation.

  

  Business Response

  Date: 04/23/2025

  Dear Jennifer,
  
  Thank you for sharing the details of your recent experience.
  
  We've escalated your case and worked with our travel partner to resolve the issue. We've provided a refund for the booking and additional compensation for the difference.
  
  Our support team has sent you a follow-up email requesting your ****** details to facilitate the payment. We kindly request that you respond to that email so we can complete the reimbursement process.
  
  We're committed to making things right and appreciate your patience. If you have any further questions or concerns, please don't hesitate to reach out.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website leads one to believe a $20 rewards would be received. After signing up the fee schedule shows $15 membership fee will be charged prior to receiving reward. Canceled immediately. Business claiming charg for trial is non-refundable despite immediate membership cancellation

  

  Business Response

  Date: 04/22/2025

  Dear Leeann,
  
  Thank you for sharing your concerns about the Super+ membership. We'd like to clarify that the $20 reward is a one-time bonus provided to our members after meeting the specified requirements. Our membership terms do outline a $15 monthly fee, which is charged to members.
  
  We've escalated your case and reviewed your membership cancellation, which was processed promptly. As a gesture of goodwill, we've also processed a refund of $1.97, which will be reflected in your account within the next 3-5 business days.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're here to help.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super. Com was paid between n 4/19 and 4/20 through *** in which I made a down payment on a 2-night hotel reservation with ******* Hotel in Pittsburgh. The hotel charged me $167 on 4/20 because Super. Com kept giving them card information that was declining therefore making me responsible. It is currently 4/20 approximately 2p depending on the final submission of this complaint and I have been on the phone back and forth with Super. Com since 10a when I was charged. The hotel front desk employee repeatedly spoke with them. We shared the same experience with them transfering us to different departments and having yet to settle the funds. The employee explained that they did in fact charge me because their card was bad. They said that the expiration was wrong so they provided her with another card and the expiration date that continued to decline for as low as $75 just to see if it would go through. It did not. I asked the company why this was taking so long to rectify, and they had no answers other than we are contacting our business partner to resolve this. It has yet to be resolved and the company will not refund the money that they were paid through *** therefore this will still be a balance I will continue to pay even though Super.com never paid *******. I did. The hotel rep even told them that they could refund me as soon as they paid, but they have not. So far I have paid for 4/19 and told them that I am prepared to pay for 4/20 as well seeing as though these scammers are not going to pay them.

  

  Business Response

  Date: 04/28/2025

  Dear Jessica,
  
  Thank you for reaching out to us regarding your recent experience. We appreciate the opportunity to address your concerns, and I understand how important it is to resolve this matter swiftly.
  
  We have escalated your case and engaged with our travel partner regarding your reservation with the ******* Hotel in Pittsburgh. I’m pleased to inform you that we have secured a free of charge cancellation, and a refund of $225.97 has been processed to your original payment method. You can expect to see this amount reflected in your account within the next 3 to 5 business days.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We’re here to support you and ensure this matter is fully resolved.
  
  Thank you for your understanding!
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because the full $231.97 should be returned. This company put me through all kind of stress due to their negligence, poor customer service, and poor business practice. I'm assuming you are trying to keep the taxes and fees. It's unacceptable. I paid for my entire 2 days stay along with $231.97 that had I not contacted the BBB, you all would have pocketed. A good company would've paid my money back in full as well as provided a complimentary gesture for the inconvenience, but being that this company is operated by foreigners I'm understanding that would be too much like right. I feel that every single cent should be returned. Every last representative I spoke with was rude, had no problem resolution skills, and weren't willing to actively listen. Representatives called the ******* numerous times continually providing card information that declined every single time. Return every single time that was paid to Super.com. You didn't pay a dime. You only took.
  
  
  
  Sincerely,
  
  
  
  Jessica C****

  

  Business Response

  Date: 04/30/2025

  Hi Jessica, 

  Thank you for providing additional details regarding your recent booking with Super.com.

  We’ve reviewed your case in full. While your reservation was successfully confirmed and payment was processed, the hotel experienced an issue with the virtual card provided. Once this was brought to our attention, we escalated the matter and worked directly with our travel partner and the hotel to resolve it.

  We were able to secure a free cancellation and issued a refund of $225.97 to your original payment method. To assess the remaining amount in question, we requested a copy of the hotel invoice detailing the stay dates, charges, and room type. This documentation is required to verify the transaction and determine if any rate difference is eligible for additional refund. As the invoice has not been provided, we are unable to move forward with further compensation.

  We’ve addressed this matter in line with the terms of your booking. Should the documentation become available, we remain open to reviewing the case again.

  Kind Regards, 
  Super.com

  Customer Answer

  Date: 04/30/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Jessica C****

• Initial Complaint

  Date:04/20/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Super to book a couple of hotels in March. Shortly thereafter, I received two monthly charges for $15 apiece. The first month, I figured the charge was for a fee I overlooked. When I was charged again in month two, I checked my account and discovered I had signed up for a subscription that I do not recall purchasing. I searched my email and found receipts from Super for my two hotel stays, but nothing concerning this subscription. Every other subscription I have purchased in my 21 years as an adult has generated a receipt. I find this highly deceptive. A quick ****** search suggests that I am not alone in this experience.

  

  Business Response

  Date: 04/22/2025

  Dear Adam,
  
  
  We're happy to assist you with your Super+ membership inquiry.
  
  This membership is an optional subscription that offers exclusive benefits, requiring customers to explicitly agree to the terms and conditions, including a $15 monthly fee.
  We've taken care of cancelling your membership as of April 20, 2025. Additionally, we're issuing a one-time refund of $30, which will be credited back to your account within 3-5 business days.
  
  
  If you have any further questions or need assistance, please don't hesitate to reach out.
  
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Adam H****

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Is April 20th 2025 at 6:01 a.m. super.com charge me $15 I haven't used this company in weeks I did not sign up for any membership or subscription I booked a room with them a couple weeks ago actually I booked two different hotels in one week and like I said 2 weeks later they charge me $15 I got on ****** and this has happened to many people I think this company should be shut down

  

  Business Response

  Date: 04/22/2025

  Hi Ashley,
  
  We've reviewed your recent charge from Super.com.
  
  Our Super+ membership is an optional subscription that offers exclusive benefits for a monthly fee. It seems you were subscribed, but we've now cancelled your membership, effective April 22, 2025.
  
  As a one-time courtesy, we're processing a refund of $15, which will be credited back to your account within 3-5 business days. We appreciate your feedback and will take it into consideration to improve our services.
  
  If you have any further questions or concerns, feel free to reach out.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got charged $15 as a recurring charge when I paid for one night at a hotel. I didn't choose this service and wouldn't have gotten if shown explicitly. I need this charge for the service refunded as only needed the room I Paid for. I have tried to contact support but wasn't able to get thru via phone or on chat on PC. So I cancelled on the website, but I need to be refunded ASAP.

  

  Business Response

  Date: 04/22/2025

  Dear Chris,
  
  We're happy to assist you with your Super+ membership inquiry.
  
  This membership is an optional subscription that offers exclusive benefits, requiring customers to explicitly agree to the terms and conditions, including a $15 monthly fee.
  
  We've taken care of cancelling your membership as of April 19, 2025. Additionally, we're issuing a one-time refund of $15, which will be credited back to your account within 3-5 business days.
  
  If you have any further questions or need assistance, please don't hesitate to reach out.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  Chris B*****