Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Searched Super.com for hotel rates for 4/14-4/15 right outside ********* *** Jacksonville Fla, and gave me a rate of $105 for night. Went inside and asked price which was $139. Went back outside and ordered room on Super.com. Went back inside and they said reservation was for 4/15-4/16. That was not right. Super.com’s phone number was not correct. Kept saying “error in app’. Made reservation for 4/14-4/15 so we could spend the night. Could not cancel 4/15-16 one. ********* *** said they couldn’t do anything about it as it was a third party reservation. Meanwhile, I could not get in touch with Super.com. ********* *** accepted money for both days and cannot refund me money for 4/15-16. So I am stuck with paying $249 for a one night stay at ********* ***. Super.com said it had a no refund policy and I didn’t buy insurance to cancel. I don’t really know whose mistake the 15th was but I did not want a room for the 15th as I was there on the 14th and only staying the night. This is horrible. I am 80 yrs old and could not drive straight through to NC. They don’t even have the right telephone number to reach them. ********* *** has also refused to refund me the money for the non stay on 4/15-4/16. I want a refund of $123.07 for 4/15-4/16 non stay.

  

  Business Response

  Date: 04/22/2025

  Dear Janet, 
  
  Thank you for sharing your experience with us.
  
  After investigating, we want to clarify that our reservations are non-refundable and non-amendable. This policy allows us to offer competitive rates to our customers. We've also communicated with the hotel and our travel partners, but, we couldn't secure a refund for the reservation.
  
  We understand that you didn't intend to stay on 4/15-4/16 and are facing a charge for a night you didn't use. We acknowledge this isn't the outcome you were hoping for. However, our policy is clear, and we're unable to make exceptions in this case.
  
  If you require any further assistance, please do not hesitate to contact us. 
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/23/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: when I did my search for the hotel prices, I asked for April 14-15.  I was outside ************ ********* ** ********. I saw Super.com was lowest price of $105 among many search places such as *******, *******, ********* etc.  why would I have searched for April 15 when I was there on the 14th.  I only pushed the $105.00 app as the cheapest of all the other places of which I searched on the 14th. This is a scam between super.com and hotel who got paid for 2 nights, king bed and we got double bed?  Be very weary of these so called sights who find you cheaper rates than the famous sights.  I’ve been robbed! I’m 80 years old and live on a fixed income.
  
  
  
  Sincerely,
  
  
  
  Janet L***

  

  Business Response

  Date: 04/24/2025

  Dear Janet,
  
  Thank you for bringing this to our attention. We understand your concerns about your reservation at the ********* *** Jacksonville and want to provide clarity on what happened.
  
  Your booking was made using a non-refundable rate, which offers the best pricing available due to its locked-in lower cost. As outlined during the booking process, this rate doesn't allow cancellations, modifications, or refunds once confirmed.
  
  In your case, the late-night booking on April 14th resulted in the system automatically offering the next available date, April 15th. Before finalizing, the site displayed the selected dates, pricing, and details, and you confirmed the booking.
  We've followed up with the hotel and supplier, and they confirmed that they can't make exceptions to the non-refundable policy. As a third-party platform, we can't override their policies or decisions. We wish we could offer a different outcome, but we're unable to process a refund for the additional night.
  
  You're welcome to reach out to the hotel directly to see if they might make an exception, though refunds aren't guaranteed. We appreciate your understanding and invite you to explore our exclusive deals that update regularly based on availability. We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SO *****! On 4/11/2025 I purchased a motel from ************* because the price was good. I signed up for an account but there was no mention of a monthly membership fee. If I would have known there was a $15.00 charge a month for a membership, I would have never purchased from them. Once I noticed the $15.00 on my card, I called the number provided but it does not work. I then went online to cancel this do called membership. This is extremely deceptive, and to find out there our multiple complaints about the same issue. I am requesting a refund of my $15.00 ASAP.

  

  Business Response

  Date: 04/17/2025

  Dear *****,
  
  Thank you for reaching out to us about your experience with the Super+ membership. We truly appreciate your feedback!
  
  The Super+ membership is indeed an optional subscription that requires customer authorization to activate. We want to ensure our customers are well-informed, and its great that youre sharing your thoughts with us.  
  According to our records, your Super+ membership was activated on April 11, 2025, and we confirm that it has been successfully cancelled as of April 16, 2025.

  As a one-time exception, we have processed a refund of $15 to your account. You should see this reflected in your account within 3 - 5 business days.  
  
  If you have any further questions or need assistance, please dont hesitate to reach out. Your satisfaction is important to us, and were here to help!  
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made hotel reservations on February 17th and charged the reservation to my credit card. I canceled those reservations the same day. They will not take the charge off my credit card. I have called them several times about this issue. The last time I called them they put me on a 2 minute hold and then hung up on me. *** I want is this charge taken off my credit card.

  

  Business Response

  Date: 04/17/2025

  Dear Frank,
  
  Thank you for getting in touch.
  
  We understand you had concerns about a recent hotel booking. Upon reviewing your account, we see that a chargeback was submitted through your bank and successfully resolved in your favor.
  
  Once a chargeback is opened, the resolution process is managed by the bank. We work closely with them by providing *** requested information, but we are not able to communicate or intervene directly during this time. In this case, your bank concluded their review and issued the refund.
  
  Should you need a record of the transaction or refund confirmation, your bank can provide the most accurate details.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have contacted ******** and they are saying this matter is not resolved and I am still being charged for the reservation that I cancelled. ******** is still charging me. 
  
  
  
  Sincerely,
  
  
  
  Frank G***

  

  Business Response

  Date: 04/22/2025

  Hi Frank,
  
  Thank you for your follow-up email.
  
  We've reviewed your account and can see that the reservation was cancelled and a refund was made in credits to your account. However, we understand that ******** is still showing a charge. We've checked our records and it appears that the chargeback with your bank was processed and resolved in your favor.
  
  If you're still experiencing issues with the charge, we recommend following up with your bank for updates on the case status, as they are now overseeing the resolution process.
  
  We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/22/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  ******** is still charging me with the reservation I cancelled.  They are saying super.com is not giving my money back.

  
  Sincerely,
  
  
  
  Frank G***

  

  Business Response

  Date: 04/23/2025

  Dear Frank,
  
  Thank you for your response.
  
  As previously mentioned, we've reviewed your account and confirmed the chargeback was resolved in your favor.
  
  For further assistance with the charge on your card, we recommend contacting ******** directly. They'll be able to provide you with more information and help resolve the issue.
  
  Best regards,
  Super.com
  

  Customer Answer

  Date: 04/26/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Super.com has said they are refunding my $734.05 to my ******** account on 04/23/25 (photo attached). The charge has not come off my ******** account yet. Until the charge comes off I am not accepting the response. 
  
  Sincerely,
  
  
  
  Frank G***

  

  Business Response

  Date: 04/29/2025

  Dear Frank,
  
  Thank you for your follow-up email. We appreciate your diligence in addressing your concerns.
  
  We have thoroughly reviewed your account and can confirm that the chargeback has been resolved in your favor. As noted, the refund was processed on April 23, 2025, to your ******** account.
  
  For further assistance with the charge on your card, we recommend contacting ******** directly. They will be able to provide you with more detailed information regarding the refund process and address any ongoing issues.
  
  While we acknowledge your feelings in this situation, please note that this is our final response, and we are considering this case closed from our side.
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The charge of 734.05 is still on my ******** card. Until the charge is removed from my ******** card I can not accept this response. 
  
  Sincerely,
  
  
  
  Frank G***

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been to super.com but somehow they keep trying to charge my card for $15. I had a fraud alert and I got a replacement card and I have yet to use it anywhere or set it up with any account and yet they still tried to pull $15 off again. They tried it 5x. To take a total of $75.

  

  Business Response

  Date: 04/16/2025

  Hi Makayla,
  
  Thank you for reaching out to us about the charges on your card.
  
  We've investigated this further and cancelled your Super+ membership to prevent any future attempts. Our Super+ membership is an optional subscription that requires customer consent to activate. It seems there may have been an error in our system that led to the attempted charges. After reviewing our records, we found that there are no successful transactions related to these attempts. If you have any concerns about your account or card, we recommend contacting your bank or card issuer for assistance.
  
  If you have any questions or need help with anything else, we're here to support you.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I've been using super.com for months now. And everything was fine, but recently I've earned $524 in credits last month in march and I tried to redeem it but I couldn't so I thought I've reached the limit to redeem for the month so I waited until this month April and I still couldn't redeem so I contacted super.com support and they said my super+ membership is disabled. I also have $44 already on my super+ card which i cannot use anymore because it's locked. Even though my card is locked i was still charge $15 this month to use the service.. support said I violated terms of service. I told them I did nothing wrong and for them to tell me what I did multiple times. Each time they responded for more information read their terms of service. I said I will be reporting to BBB to fix this because I did nothing wrong and they said they will escalate this to HQ. I waited and I didn't hear back so I contacted them again and they said they would escalate it again. I even emails ********** which is super.com HQ support and receive no response. Please I need my account looked at to fix this error because I did not violate terms of service. I spent alot of money to complete goals to earn those credits. It's really messed up to have my hard earned funds restrict like this. Help me please. Thank you

  

  Business Response

  Date: 04/18/2025

  Dear Khuong,
  
  Thanks for reaching out to us about your rewards redemption concerns. We've taken a closer look at your account and appreciate your patience.
  
  After review, we've found that your participation in the cash reward and cashback program has been terminated according to our terms and conditions  **************************************** As per our policy, we can't provide more details on the reason for termination.
  
  Any remaining rewards are no longer eligible for redemption, and this decision is final. We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side.
  
  Best regards,
  Super.com
  
  
  

  
  

  Customer Answer

  Date: 04/28/2025

  Hello shyans I am sorry I didn't read the email you sent me on 4/18 regarding my super.com complaint. I am just now seeing it. I hope it's not too late and the case isn't closed and I can still respond. My case ID is ********. I am not satisfied with their response, they keep telling me I violated the terms and for me to read it but I've already read it and it and I did nothing wrong. And they won't tell me what I did wrong. Please help me get my account reinstated so I can continue to keep earning and redeem my credits. Thank you so much.

  

  Business Response

  Date: 04/28/2025

  Dear ******,
  
  Thank you for your follow-up email. We appreciate your patience as we address your concerns regarding your Super+ membership.
  
  After checking our records, we can confirm that your Super+ membership has been canceled. Due to this cancellation, you will not be able to redeem any rewards associated with the membership. We understand this may not be the resolution you were hoping for, but we want to inform you that this is our final response regarding the matter, and we will consider this case closed on our side.
  
  If you have any further questions or need assistance in the future, please feel free to reach out. We're here to support you!
  
  Thank you for your understanding.
  
  Warm regards,
  Super.com

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23211119
  
  I am rejecting this response because: I've read the ToS and I did nothing wrong to violate it. I feel as if my time and money spent to earn the credits was stolen from me for no good reason. The funds I had in my super card way before my account was suspended from ***** offer wall is even locked away and I cannot withdrawal that either. What is up with that. I find it really odd that I cannot withdrawal funds from the super card but I was still charged for the super+ subscription and I am still able to earn from all the other off walls besides adgem. What's the point of charging me and allowing me to earn from offerwalls still if I can't redeem my credit. Why can I not get an explanation about what I did wrong to violate the terms? If you're going to terminate my rewards for no real reason at least give me the money I've earned. I have over $500 in my account at least send me that if you have a heart. People are more important than money. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super.com has turned into a scam and holding onto earnings. I became a member of Super.com in 2023 and have been using the service as my main debit account ever since. In July 2023, they made updates to the service and send an email regarding these changes. They included lowering the unlimited cashback. In this same email, I was assured I would maintain all of these services for free. Last March of 2024, after they rolled out a new service edition (a subscription fee), they briefly had an error which wouldn't allow me to redeem my earnings. Support was contacted, though they didn't assist. A few days later, the bug was removed and I was able to withdraw my earnings. I've had few issues with Super since then: on a few occasions they randomly blocked me from purchasing from certain and declined donations to gofundme with now explanation as to why. Things were going fairly well until they suddenly made a change to a new bank. Since the transfer, I haven't been able to redeem my earnings. I've tried several times, only to receive a notification to join the subscription subscription service. I thought this was an error as this was the same thing that happened last year when I was forced to contact support. The difference here is this was deliberate. I've tryout chatting with in-app support and was told to join the subscription service. I explained to them this was an error and I've been redeeming earning for 2 years. I sent email to support including the email from 2023 explaining that I receive the same services for free since I was an original member. Support kept sending the same message, though I asked them to escalate it to a manager. They refuse and tell me to call them. I obliged and after agents pretended to transfer me to managers, I was then informed there were no managers and they hung up. I've tried contacted the company and CEO on linked. No reply. I've email corporate and the CEO ******* ***** but the emails are opened with no reply. Please help.

  

  Business Response

  Date: 04/16/2025

  Hi Nandi,
  
  Thank you for reaching out to us about your concerns.
  
  We understand how the changes to our service may have affected your ability to redeem your earnings. We've reviewed your account and our records show that you had previously cancelled your Super+ membership on March 13, 2024.
  To redeem your earnings, an active Super+ membership is required, which is $15 per month. However, you can still use your available credits for future bookings.
  
  If you have any questions or need further assistance, we're here to help. Please let us know how we can support you.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/16/2025

   
  
  Complaint: 23211072
  
  I am rejecting this response because: The company is being deliberately malicious and contradictory. In my two years of using Super as my main card, I have never paid for a membership because my account status was free. The email from 2023 that is attached says as much. Last year I trialed Super+ for less than a week, then cancelled when I realized I have no use for it. This is the first time they tried to block me from accessing my earnings. I have no access to previous conversations, however Super should have the conversation from last year. When I contacted support telling them they tried blocking me from redeeming my earnings, I was told that the Super+ trial canceling had nothing to do with the "bug", though there was a red banner on the redemption page mentioning Super+. The agents who claim there's no management also keep claiming that Super+ is a requirement and mentioned my trial from March. Screenshots prove I redeemed my earnings up until December 2024, disproving the new notion that Super+ is a requirement for a service that existed before they wanted to lock earnings behind a paywall. I began using Super in March 2023. They lowered the services in July 2023 (email attached) but kept the services of the original members free. I redeemed my earnings all throughout the last 2 years. Suddenly they transfered to a new bank and gave users less that 24 hours to transfer or they would lose access to their accounts. They apparently used this transfer as a way to lock original members out of the earnings and push them behind a paywall. Their review say the same things. Yesterday, I was forced to link my account to withdraw my money from the account. When I went to delete the bank account afterwards, there was an error messaging stating I couldn't unlink the account because it's needed for Super+ WHICH I DO NOT HAVE. 

  
  It's simply disappointing that after 2 years, ******* ***** has allowed his company to push out old users in this way. Why deny earnings because I have no use for hotel or travel services?  The dishonesty is appalling. I'd like to redeem my earnings so I may be done with this scam company.
  

  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 04/22/2025

  Dear Nandi,
  
  Thank you for sharing your concerns and providing detailed information about your case.
  
  We appreciate the time you've taken to help us understand the issue. We're actively investigating your account and reviewing the information you've provided. We'll provide an update as soon as possible.
  
  We appreciate your patience and cooperation. We'll be in touch soon with further information.
  
  Thank you for bringing this to our attention.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super * super + has charged my credit card for the 3rd month in a row for a recurring monthly charge after I had contacted them to delete any membership but they have charged my credit card again today. Now my bank is putting a stop on my credit card.

  

  Business Response

  Date: 04/16/2025

  Dear Patrick,
  
  Thank you for bringing this to our attention.
  
  We've taken care of your Super+ membership update. We've cancelled your membership, so you won't see any more charges. We've also processed a refund for the most recent transaction of $15. The funds will be available in your account within the next 3-5 business days.
  
  If you have any further questions or need help with anything else, please feel free to reach out. We're here to assist you.
  
  Best regards, 
  Super.com

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** ******* booked a room through Super.com on March 5, 2025 for EXTENDED STAY SUITES ************************************************************ for 11 nights. March 18th. to March 29th. I was charged $746.15 which included their extra $68.00 Upgrade Refund.I cancelled my reservation and filled out their refund form and sent it to them and I did receive confirmation via. Email from them that they did receive the refund form and I would be contacted in a couple of days.I was not connected by them and have since tried unsuccessfully to contact them in numerous ways with no ******** booking number assigned by them is: B17470410 I WANT MY REFUND ! ! !

  

  Business Response

  Date: 04/17/2025

  Hi ******,
  
  Thank you for reaching out to us about your booking at Extended Stay Suites in ******, **. We appreciate you sharing the details of your experience.
  
  We've reviewed your case and can see that you've submitted the enhanced refund request form for booking B17470410. We understand you're eager to receive an update. Our team is currently reviewing your application, and we'll be in touch as soon as possible.
  
  We appreciate your patience and understanding that our review process takes some time. We'll be in touch with an update on your refund application soon.
  
  Best regards, 
  Super.com

  Customer Answer

  Date: 04/21/2025

  Complaint rejection taken in dictation by BBB *** SS 04/21/2025
  
  Its already been a month since I submitted my updated refund request. I don't know how much more time you require. I'm frustrated with your customer service.  
  
  

  
  

  

  Business Response

  Date: 04/22/2025

  Dear ******,
  
  We've received your follow-up email regarding your refund request.We understand you're eager to get an update and appreciate your patience.
  
  Our support team has been working diligently to resolve your case. Our team attempted to reach out to you by phone and also sent a follow-up email regarding the enhanced refund application and the next steps.
  
  We're committed to providing the best possible service.
   
  Thank you for your understanding.
  
  Best regards,
  Super.com

  Customer Answer

  Date: 04/30/2025

  Shyan,

  I did receive an email from them stating that they tried to contact me by phone and they also stated they sent me an email, but, I never received a phone call from them, nor an email because I checked my junk mail and trash folders and there was nothing ! ! !

  I replied back to the email address stating the same as above to whomever wanted to read it.

  I also told them to stop playing games and just refund my money.

  I believe they are diligently stalling hoping I will just give up, but, I will continue to be tenacious in getting my rightful refund.

  Thank you for your assistance in this matter.

  
  

  
  

  Sent from my iPhone

  
  

• Initial Complaint

  Date:04/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two transactions that were wrongfully charged against me without my knowledge. $1.97 on April 7, 2025 and $15.00 on April 10, 2025. Both transactions had money pulled my debit account without my knowledge and willing consent. I had signed up to a membership originally with the promise of getting $20.00 in credit award. What I was not made aware of by the merchant was the fact that membership was a hidden $15.00 charge. Also, a separate transaction of $1.97 was made and I have no understanding of why that transaction has even been made. I only discovered the fact a week after these transactions were made on April 14, 2025. I feel scammed by the merchant, and the fact that I gave my debit card account information unbeknownst to the fact that I would be charged hidden fees makes me extremely unsatisfied and concerned for my financial safety.

  

  Business Response

  Date: 04/16/2025

  Dear Wesley,
  
  Thank you for sharing your concerns about the charges related to your Super+ membership.
  
  We'd like to clarify how our membership program works. When you signed up, you were eligible for a $20 cashback reward after 30 days, provided your membership remained active. The $15 charge is for the monthly membership fee, and the $1.97 charge was for your trial period. We've taken steps to cancel your Super+ membership to prevent any future charges. As a one-time exception, we've also processed a refund of $16.97. The funds will be reflected back to your original payment method within the next 3-5 business days.
  
  If you have any further questions or concerns, please don't hesitate to reach out. We're here to help.
  
  Best regards,
  Super.com

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not approve super.com to charge my bank I don’t know is and doing want this I want to cancel and i want my money back

  

  Business Response

  Date: 04/15/2025

  Dear Amanda,
  
  Thank you for reaching out to us about the Super+ membership charges.

  Our Super+ membership is an optional subscription that requires customer authorization to activate. After reviewing your account, we've taken care of cancelling your membership, so you shouldn't see any further charges. As a one-time exception, we've processed a refund for the membership fee, totaling $15. You should see the refund reflected in your account within the next 3-5 business days.
  
  If you have any further questions or concerns, please don't hesitate to contact us. We're here to help.
  
  Best regards,
  Super.com