Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I made 2 reservation on the same day and the hotel agreed to cancel without any fees. Expedia, the boss of super.com ,has also approved and refunded to super.com, but super.com has insisted no refund to me.2.the website cheats the client to click the membership button by mistake so it can charge for membership. I cancelled the membership and received the cancellation email from it but it charged the membership fee again.

  

  Business Response

  Date: 08/17/2025

  Hi Bo,
  
  Thank you for reaching out to Super.com and sharing your experience with us. We truly appreciate your communication and the chance to address your concerns.
  
  We have reviewed your booking information and are pleased to inform you that we received approval from the hotel to cancel your booking. As a result, we have processed a refund of $124.38 to your original payment method. The refund should appear in your account within up to 5 business days.
  
  Regarding the membership charge, we understand how important it is to have everything clear and correct. We have confirmed the cancellation of your membership and as a one time exception, we were able to refund one month back to you, and you should not see any further charges.
  
  We're dedicated to ensuring your experience with Super.com is smooth and satisfactory. If you have any other questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/17/2025

  
  Complaint: 23757210
  
  I am rejecting this response because:
  first, super.com didnt mention the I hotel  also responded on Aug.11 and Aug. 16.Please see the  business card of the manager of the I  hotel (******* *******
  Training and ******************************************************************************* and **************************
  ***********************
  *******************
  ************
  ******************) .Per *******, he already filed cancellations with no charges to Expedia on Aug.11 and he replied to the email sent by Super.com on Aug.16.
  Please refund me ASAP.
  
  Sincerely,
  
  ** ****

  

  Business Response

  Date: 08/19/2025

  Dear Bo,
  
  Thank you for your follow-up email and for providing additional information. We appreciate your communication and the opportunity to address your concerns.
  
  We have escalated this matter for further review, and I am pleased to inform you that we have processed the refund for booking B_20423820 in the amount of $144.27 to your original payment method. Please allow 3 to 5 business days for the refund to be visible in your account.
  
  Should you have any further questions or need additional assistance, please feel free to reach out. We're here to support you and ensure your experience with us is smooth and positive.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Super.com regarding a recent booking experience that I believe was misleading, unsatisfactory, and potentially fraudulent.On 8/16/2025 I booked a hotel through Super.com Conformation # B_20449325 Upon arrival, the hotel was clearly unsanitary and did not match the description or quality advertised on their platform. The conditions were unacceptable and raised health and safety concerns, making it impossible for my party to stay there.When I contacted Super.com to request assistance or a refund, the company refused to help. Their customer service provided no reasonable resolution, leaving me stranded without proper accommodations despite having already paid for the booking.Super.coms lack of accountability and unwillingness to assist customers in such situations is unacceptable and raises serious concerns about the legitimacy of their service. I believe their practices are deceptive, and consumers deserve to be warned.I respectfully request that the BBB investigate this matter. I am seeking a full refund of the booking amount, as well as corrective action to ensure Super.com upholds honest and fair business practices for future customers.Thank you for your attention to this matter.Sincerely,***** ****** *********************

  

  Business Response

  Date: 08/20/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We genuinely understand your concerns and appreciate the opportunity to address them.
  
  Our bookings are designed to be non-refundable and non-amendable, which allows us to offer competitive rates to our customers. As a third-party booking platform, Super.com is responsible for facilitating the reservation process, while the hotel itself takes care of maintaining the quality of its premises and amenities. We encourage guests to communicate directly with the hotel regarding any issues during their stay.
  
  We have reached out to the travel partner to review this matter further, but, they have denied the request for a refund. We understand this may not be the resolution you were hoping for, and while this is our final response, we do encourage you to provide written confirmation from the hotel approving a refund, should it become available. We would be happy to revisit this case if such documentation is provided.
  
  If theres anything more we can do to assist or if you have additional questions, please feel free to reach out. We're here to support you and ensure your experience with us is as positive as possible moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23756769
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 08/20/2025

  The property I booked through Super.com did not reflect the descriptions or images advertised. The conditions were unsanitary, unsafe, and far below what was promised, which constitutes false advertising. Because of this, I did not end up staying at the property. Despite raising these concerns, I was denied a refund or compensation, leaving me financially responsible for accommodations that were misrepresented.
  
  
  This experience is unacceptable and demonstrates a lack of accountability. I did not receive the value I paid for, nor a fair resolution to my complaint. For this reason, I have reported the matter to the Better Business Bureau.
  
  

  

  Business Response

  Date: 08/22/2025

  Hi *****,
  
  Thank you for reaching out again and providing us with additional insights regarding your experience. We truly appreciate your communication and the opportunity to assist further.
  
  We understand how important it is for your accommodations to align with the descriptions and images presented. We have communicated with our travel partner, but they have determined not to approve a refund at this time.
  
  We value your efforts, and if you're able to obtain written confirmation from the hotel approving a refund, we'd be delighted to revisit this case and explore options for a satisfactory resolution.
  
  Thank you for choosing Super.com. Were here to provide our support and ensure that your future experiences with us meet your expectations.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/22/2025

   
  Complaint: 23756769
  
  I am rejecting this response because:
  
  I am disappointed with your denial of my claim. I paid for a service that was not provided as advertised. Upon arrival at my destination, I was unable to use the service due to it not meeting the standards promised. Despite this, you have refused to issue a refund.
  
  
  This experience feels misleading, and I have reported the matter to the Better Business Bureau. I want to ensure that others are aware of my experience so they do not encounter the same issues with your services.
  
  
  I urge you to reconsider your decision and provide a full refund for the service that was not delivered.
  
  
  Sincerely,
  
  ***** ******

   

  

  Business Response

  Date: 08/27/2025

  Dear *****,
  
  Thank you for your continued communication and for sharing your perspective with us. We fully acknowledge your concerns and appreciate the opportunity to address them.
  
  Our bookings are non-refundable and non-amendable, which allows us to offer the most competitive rates to our customers. As a third-party booking platform, Super.com is responsible for facilitating the reservation process. The hotel itself is tasked with maintaining the quality of its premises and amenities. We always encourage guests to communicate directly with the hotel about any issues encountered during their stay to seek immediate resolution.
  
  We have diligently reviewed the circumstances with both the hotel and our travel partner, but we were unable to secure a refund on this occasion. We understand this may not be the outcome you were hoping for, and while this will be our final response, please know we're available for any additional questions or support you might need in the future.
  
  Thank you for giving us the opportunity to address your concerns, and we wish you all the best in your future travels.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is a travel site. I booked a room for 2 stays. Both for the new Victorian inn and suites. That hotel was raided by the ***, homeland security, state patrol... And shut down. Along with 3 others. I believe the other hotels are booking under 2+ names. For example the rodeway on fort ***** ** and extended stay on ft ***** **. Anyways, I have contacted them numerous times and the claim nothing happened at new Victorian inn and will not refund me my money or take down the hotel names, so they are still taking reservations for multiple closed hotels

  

  Business Response

  Date: 08/17/2025

  Hi ***********,
  
  Thank you for reaching out to Super.com and sharing your experience with us. We value your communication and appreciate the opportunity to address your concerns.
  
  We have reviewed your booking details, and were pleased to inform you that we have processed a refund for your booking, amounting to $115.93. This amount has been added as credits to your account, which you can use for your next or future bookings with us.
  
  Regarding the situation at the hotel, we are actively working to communicate with our travel partner to gather more information. Our customer support team will provide you with feedback as soon as it is received.
  
  We are committed to ensuring your experience with Super.com is smooth and satisfactory. Should you have any further questions or require additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23756570
  
  I am rejecting this response because:

  I have an email saying they will credit my card back. This is my preferred method as I can use this money as I see fit. I could choose to use a competitor or purchase gas to get to work. Also, although I have emailed them links to official government sites about the *** raids  and sent them pictures of a closed hotel, they insist no such raid has happened and the hotel remains open. And continue to rent to unsuspecting people. I am guessing the refuse to give them a refund to their card also. Until some unnamed travel partners confirm the hotel with closed signs is actually closed. The have lied to me and treated me like c*** and they want to credit my account with them to continue to profit off of my next room rental. I am not ok with any of this.
  
  Sincerely,
  
  *********** *****

  

  Business Response

  Date: 08/19/2025

  Dear ***********,
  
  Thank you for your follow-up email and for providing additional details. We truly appreciate your patience and the opportunity to address your concerns.
  
  We have escalated this matter to ensure we provide the resolution that's aligned with your preference. I am pleased to inform you that we have processed a full refund to your original payment method. Please allow 3 to 5 business days for the funds to reflect in your account.
  
  Your understanding and patience throughout this process mean a lot to us. If there's anything more we can do to assist you, or if you have further questions, please feel free to reach out. We're here to support you and ensure a positive experience moving forward.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I havent a refund pertaining to my account. It was stated on 06/26/25 a refund amount of $45 would be issued back to my card. Im requesting a full refund for all months due to the inconvenience. I never received the stated $20 bonus. I would like a refund for all months, no services were ever used. Please issue a full refund for all months immediately. Ive contacted this business via email, and theres no resolution after the requested information has been sent multiple times.Account email ************************

  

  Business Response

  Date: 08/19/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns. We truly appreciate the opportunity to assist you and provide clarification regarding your Super+ membership.
  
  The Super+ membership is designed to offer a range of benefits, including discounted rates, cashback on purchases, opportunities to earn through games and surveys, credit-building, cash advances up to $200, premium flight alerts, discounted theme park tickets, and gas discounts. Regarding the $20 onboarding bonus, it is awarded when you sign up through an ad on a third-party site like **** or Lyft, and the credit is given after 30 days, provided your membership remains active.
  
  While we understand the importance of resolving this matter, I want to inform you that we have processed a refund of $45, which should reflect in your card account within the next 3 to 5 business days.
  
  We genuinely aim to ensure a positive experience for all our members and are committed to addressing any issues you may have. If you need further assistance or have additional questions, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team
  

  Customer Answer

  Date: 08/24/2025

   
  Complaint: 23756096
  
  I am rejecting this response because:

  Ive contacted you guys whenever the subscription was active pertaining the $20 credit. Nothing was resolved, why the subscription was cancelled. Im requesting a full refund for all months paid for. The subscription was never used. I had to contact BBB for assistance, because customer service isnt great.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 08/27/2025

  Dear *******,
  
  Thank you for your follow-up email, and for giving us the opportunity to address your concerns further. We genuinely appreciate your persistence and the value you place on clear communication.
  
  The Super+ membership is an optional service with benefits designed to enhance your experience, and typically, the membership fees are non-refundable. However, weve made a one-time exception and provided a refund of $45, covering the last 3 months of transactions.
  
  We understand this may not be the outcome you were hoping for, and while this is our final response, please know that we are always here to assist you with any further inquiries. Your satisfaction is important to us, and we are committed to ensuring your experience with us remains positive.
  
  If there are any more questions or if you need additional support, please feel free to reach out. Thank you for understanding.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a prepaid credit/debit card with Super.com and for some reason and with out any notice they suspended my card back in April 2025, at the time I had a balance (of money which I deposited) of $508.00. They advised me my money would be refunded to me in ***** days. We are now in August 2025 and still no refund. They did send me a check of $ ***** back in May 2025. I have been calling and calling about my refund and all i get told is that they are working on it. I even sent a letter to the CEO & The president of the company (never got a response) Earlier this month I received an email from the "escalation team" to tell me they are still working on it. That was two weeks ago. How long does it take a company to refund MY MONEY, its not theirs, I deposited that money onto that card. All I want is my money back. If not I will be forced to file a smalls claims case.

  

  Business Response

  Date: 08/19/2025

  Dear ****,
  
  Thank you for reaching out and sharing your experience with us. We sincerely appreciate your patience and persistence in resolving this matter.
  
  I want to assure you that your case has been escalated to our support team, and I can confirm that a check has been issued for the full amount of $508.08. You should expect to receive it within the next 3 to 5 business days.
  
  We appreciate your understanding and are committed to ensuring your funds are returned to you promptly. If theres anything more we can do to assist or if you have further questions, please feel free to reach out. Were here to support you and ensure your experience with us is positive moving forward.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a 30 mins text chat on the issue of a false charge , I also attached the cr card statement A false charge of ***** on 8/11, That guy fiorin bricno who just left mid way said this is being escalated What do i do next Look at the conversation ...and pathetically delayed response Settings Super.com Support Minimize Chat End Chat Today Thank you for the patience What happened After taking a closer look at your account, I noticed that your sign-up date was for July 25, 2025. However, it seems that your membership was canceled on August 5, 2025. I The refund was process that same day back to the original for of payment No I reached out earlier , and they promised to cancel and not charge again and today another charge Can you provide me with the first six and the last four of the card the charge was made on?One min No problem take your time.558962 2276 Thank you one moment while I look into this Can I ask when was this charge done?Aug 11 Thank you one moment Thanks for the patience What happened Upon further review only 2 account were pulled up with the card numbers and non of them have a active membership or a charge was done, the one that had a charge was cancel and refunded the same day on the 08/05/25 I can assure.Yes I got refund on 8/ 5 And another charge was made 11/8 Attached the snapshot of statement Hello I completely understand! I couldnt find any other account with a $15 charge. However i will go ahead and have sent over to our escalation team for you!Did u check the statement Yes I did and I will have our escalation team look it over So how do I know Have u put an email to me regarding this Hello Fioren Briceno_PK has left the chat Today Hey our conversation is not over yet It sounds like you have more to discuss! How can I assist you further today?Same stuff I mentioned earlier I understand you're referring to something from our earlier conversation. Could you please provide a bit more detail

  

  Business Response

  Date: 08/17/2025

  Hi ********,
  
  Thank you for reaching out to Super.com and sharing your experience with us. We truly appreciate your communication and the opportunity to assist you.
  
  We understand the importance of resolving the $15 charge you mentioned. After escalating your case to our internal support team and thoroughly reviewing the details, we weren't able to find any charge on your account for August 9, 2025, or August 11, 2025. It's possible that the $15.00 charge was a pre-authorization by your bank that might automatically reverse. We recommend checking in with your bank for further clarification regarding this.
  
  We are committed to ensuring your experience with Super.com is smooth and satisfactory. If you have any more questions or need further assistance, feel free to reach out to us.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/17/2025

   
  Complaint: 23753754
  
  I am rejecting this response because:the charge reflects in my credit card statement attached snapshot 
  
  Sincerely,
  
  ******** *********

  

  Business Response

  Date: 08/21/2025

  Hi ********,
  
  Thank you for your follow-up email and for providing additional details. We truly appreciate your communication as it helps us better address the issue at hand.
  
  After reopening this matter, we've been able to locate the transaction in question. I want to reassure you that we've taken swift action by cancelling the Super+ membership and processing a refund for the charge. Please allow 3 to 5 business days for the refund to reflect in your original payment method.
  
  Your experience and peace of mind are important to us, and we're committed to ensuring everything is resolved to your satisfaction. If there's anything more we can do to assist you or if you have further questions, please feel free to reach out. We're here to help.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed I had a monthly reoccurring charge in the amount of $15, first date being May 13, 2025 from a Company called Super+. I never signed up for any such service, never had an email from any such company and unlike most other complainants I did not use a website to book any hotel. I did stay at a ************** in ***********. a few days prior to the first charge but that hotel room was booked and paid for by my company. I had to furnish my card at the hotel counter for security purposes. These are completely fraudulent charges that were never approved or authorized, and no services were rendered. I demand a full refund of my money, cancellation of any account and removal of my data from your system or I will approach the state for criminal charges.

  

  Business Response

  Date: 08/19/2025

  Dear ******,
  
  Thank you for reaching out and sharing your concerns with us. We genuinely appreciate your feedback and the opportunity to address this matter.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits, such as discounted rates, cashback on travel, cash advances, and other earning opportunities. It seems that you signed up for our Super+ membership when booking through Super.com, ensuring you received the best available rate. This membership is optional and requires confirmation at checkout.
  
  To address your concerns, we have cancelled your membership to prevent any future charges. While Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund of $90 to your original payment method. You can expect to see this reflected in your account within the next 3 to 5 business days.
  
  Additionally, we have removed all data relating to your information from our records to ensure your peace of mind.
  
  Thank you for bringing this to our attention, and please do not hesitate to reach out if you have further questions or need additional assistance. Were here to support you and ensure a positive experience moving forward.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a single mom who's also a traveling nurse. For the dates of May 31-June 3rd I paid for a reservation through super.com website for a room at *********** in ********, **. I paid $ ******. When I arrived I was told there was no reservation and the hotel has had issues in the past with other guests regarding super.com. The only way to contact the company was through live chat. I waited two hours for a response by the company. I was to their travel agency did send the details to the hotel but the hotel insisted they couldn't find me anywhere. Eventually they ended the live chat without resolving the issue and I was devastated as I barely had enough money to reserve another room. I eventually had to pay for another reservation just to have a place to stay. I contacted my bank and they told me to resolve the issue with the merchant. I have reached out to them numerous times and either I was told I was gonna get a refund only to reach out days later and be told no I wouldn't or I would reach out and be told they couldn't get ahold of their travel agent. I just want my money back. I am a single mom and money is tight. I have attached the invoice from the hotel that shows the out of pocket payment I made to have a room to stay in as well as the statement from the hotel manager that was there that day. Thank you

  

  Business Response

  Date: 08/24/2025

  Dear Karlie,
  
  Thank you for reaching out and sharing your experience with us. I genuinely understand how important this matter is to you, especially given the circumstances, and I want to assure you that we're here to address your concerns with care.
  
  We escalated your case to our travel partner for a thorough investigation. After discussing with the hotel, they informed us that the reservation was marked as a "no-show," which unfortunately impacts our ability to secure a refund. It's possible that the hotel where you attempted to check in may have had a similar name but was in a different location than the one booked.
  
  We understand this may not be the outcome you were hoping for, and while this is our final response, please know we're willing to revisit the case if you can provide written confirmation from the hotel approving the refund.
  
  Your situation is important to us, and we want to assure you that we're here for any further assistance or questions you might have. Your patience and understanding mean a lot, and we're committed to providing any support we can.
  
  Warm regards,
  Super.com Team
  

  Customer Answer

  Date: 08/25/2025

   
  Complaint: 23752719
  
  I am rejecting this response because:
  

  I did show up at the hotel that was paid for on the business website. Due to there being only 1 Holiday Inn in ********, ** I know for certain I arrived at the right location. I have attached the email confirmation from the business confirming my reservation for the *********** in ********, **. Additionally I have a letter attached from the manager of that hotel that states how distraught I was when I showed up because I didn't have a reservation and I was unable to get ahold of your business properly and was worried I wouldn't have enough money for a room. I also have attached the receipt of where I paid out of pocket at that same hotel. All I am asking is a refund. I am a single mom who travels for work and money is tight. A proper business should admit their mistakes and make good on them in order to keep their customers satisfied. 
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 08/30/2025

  Dear Karlie,
  
  Thank you for your follow-up email and for providing additional documentation. We genuinely appreciate your patience and the clarity you've brought to your situation.
  
  I want to assure you that we've forwarded the documents you've provided to our travel partner for further review. Your experience and concerns are very important to us, and we are actively looking into your case to find a resolution.
  
  We greatly appreciate your patience and understanding as we proceed with this investigation. Please rest assured, we are committed to resolving this issue for you and will keep you updated throughout the process.
  
  If you have any more questions or need further assistance, please feel free to reach out. We're here to provide the support you need.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/03/2025

   
  Complaint: 23752719
  
  I am rejecting this response because:
  I have been given this same excuse on numerous occasions on the live chat option on this business website. I would be told they were looking into this matter with their travel partners and I would hear something soon only to never receive an email regarding the matter. On one occasion I was told I would be given a refund in a few business days only to reach out days later and be told I wouldn't receive one. The only way I have been able to effectively communicate with this business has been through Better Business Bureau otherwise I would get nowhere on the live chat of this business website. I understand this business doesn't want to refund me my money but this money is important to me as I'm a single mom who works on the road and every ***** counts to help me and my daughter have a stress free life. If this is how a business wants to scam their customers and dodge their responsibilities as a honest business this isn't a business that should be functioning.
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 09/06/2025

  Hi Karlie,
  
  Thank you for reaching out once again, and we truly appreciate your patience throughout this process. Your feedback is invaluable, and we're grateful for the opportunity to look into this for you.
  
  After a thorough investigation with our travel partner, we are delighted to inform you that a refund of USD $490.72 has been successfully processed to your original payment method. You should see this amount reflected in your bank account within 25 business days. If you experience any delays beyond this timeframe, we recommend contacting your bank for further assistance.
  
  We're committed to ensuring your experience with Super.com is positive and transparent. Should you have any further questions or require additional support, please feel free to reach out. We're here to help.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 09/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room on August ******* in the parking lot of the motel before going in from a site called Super.com. When I went into the motel to check in, I was told the reservation was for October 5. That is not the date I entered. I contacted super.com.I was told to call the motel for a free of charge cancellation. I called the Baymont by *************************** hotel to find out I cannot cancel it, the super.com has to do it. I have been e-mailing them for 3 days. Received a e-mail from Luda, Galaletsang, and now sane! Three days of calling, which they do NOT ever answer no matter how long you wait! I was only in ******** on vacation for the week. I do not think they should charge me for the motel I never was able to use. I have read on the BBB this is a Fraud site with deceptive advertising! . How can I get help with this booking made wrong by them. It will charge my credit card on October ****** for a room in ******** while Im living in *******.

  Customer Answer

  Date: 08/15/2025

  I just filed a complaint but for got to enter the amount I am disputing. The motel cost on my Credit Card is $67.72. Please add it to my complaint.

  
  

  

  Business Response

  Date: 08/24/2025

  Dear *****,
  
  Thank you for reaching out and sharing your recent experience with us. We understand how essential it is for travel plans to align smoothly, and I want to assure you that we're here to assist you.
  
  Our bookings are typically non-refundable and non-amendable, which helps us offer competitive prices. However, we have escalated your situation to our travel partner for a detailed review. The reservation has been cancelled, and we are currently negotiating with the hotel for a free-of-charge cancellation.
  
  Your patience during this process is greatly appreciated, and please rest assured that we're committed to resolving this for you. As soon as we have a definitive resolution, our team will follow up with you directly via email.
  
  If you have any additional questions or need further assistance, please feel free to reach out. We're here to ensure that your experience with Super.com is positive and supportive.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought that I was booking through ******* not realizing they had redirected me to super.com which I had not even heard of prior to this incident. I booked it on a Wednesday night and was planning a one night stay for that Saturday. Their website seemed very suspicious, they asked for a tip when booking. I also found that they secretly signed me up for some membership as well. I called the hotel the next day they had no reservation under any of the information listed on the super.com reservation. They reccomended I file a dispute with my bank and cancel my card which I did, Super.com made no indication that they were waiting on more information or that the confirmation numer they gave me during booking was not the true confirmation number for the hotel. I even reached out to support and they said everyything was good on their end even though I had obviously just spoken to the hotel and that was NOT true. It was not until I threatened to report them, that their story changed and they started to look into it. They sent me a new confirmation number now today but it is too late I need my money back, I already had to cancel my card, even if this is legit I have heard they will book it and then cancel it again with the hotel before you get there and you are left stranded. Do not trust anything they say, unless they give me my money back they will continue to be reported as a scam because that is exactly what they are doing.

  

  Business Response

  Date: 08/24/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience with us. We genuinely appreciate your feedback and understand the importance of addressing your concerns promptly.
  
  The Super+ membership is an optional subscription designed to offer a range of benefits, such as discounted rates, cashback on travel, cash advances, and more. It looks like you signed up for our Super+ membership while booking through Super.com, which ensured you locked in the best available rate. This membership is entirely optional and confirmed at checkout. Rest assured, your membership has been cancelled to prevent any future charges.
  
  Regarding your booking, we have escalated the matter to our travel partner for a thorough review. We are currently awaiting an update, and our support team will reach out to you directly with a resolution as soon as it is available.
  
  We truly appreciate your patience during this process, and we're committed to ensuring your experience with us is positive moving forward. If you have any further questions or need additional assistance, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/24/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  It is not resolving any of my issues or concerns.
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 08/27/2025

  Dear *******,
  
  Thank you for getting in touch again and sharing your ongoing concerns with us. We genuinely appreciate your patience as we work to address your situation.
  
  It appears a chargeback has been filed with your bank regarding this transaction. Once a chargeback is initiated, it is handled directly between your bank and our team, and we are currently providing the necessary documentation they require. During this process, we aren't able to make any changes or updates to your reservation.
  
  I recommend reaching out to your bank for updates on the status of your case, as they are managing the resolution. If you have any further questions about the enhanced refund terms or need assistance with the provider’s process, please feel free to contact us. We're here to support you.
  
  Thank you for your understanding and patience, and we hope this helps clarify the situation. We’re here to help if you need anything further.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have closed the dispute with my bank in order to allow you an opportunity to do the right thing and reimburse me. If I am not reimbursed within the week then I will have to re open the dispute with my bank.
  
  
  
  Sincerely,
  
  
  
  ******* *******