Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a room with this site apparently, would have been months ********* I see a $15 charge and had to look up online to see who it was. Find out I have an account with them AND a subscription. I never signed up for any trials.I contacted the business asking for a refund and they refuse to respond to my requests.

  

  Business Response

  Date: 08/19/2025

  Dear *****,
  
  Thank you for reaching out to us and sharing your concerns. We genuinely appreciate the chance to address your situation and provide clarity.
  
  The Super+ membership is an optional subscription designed to offer various benefits, such as discounted rates, cashback on travel, cash advances, and additional earning opportunities. It seems that you signed up for our Super+ membership when booking through Super.com, which secured the best available rate for your stay. This membership is optional and requires confirmation at checkout.
  
  We want to reassure you that we have cancelled your membership to prevent any future charges. While Super+ membership fees are typically non-refundable, we have made a one-time exception and processed a refund of $45 to your original payment method. Please allow 3 to 5 business days for the funds to reflect in your account.
  
  If you have any further questions or need additional assistance, please feel free to reach out. We're here to support you and ensure your experience with us remains positive.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  
  Sincerely,
  
  ***** ********

   

   

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a room with super.com for Aug 9-16, 2025. The entire stay was refunded by the hotel for the conditions. Super.com confirmed the refund, but will not issue it without extra documentation...

  

  Business Response

  Date: 08/19/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate your patience and understanding as we work to resolve this matter.
  
  As a third-party booking platform, our primary role is to facilitate the booking process while the hotel itself is responsible for maintaining the quality and conditions of the property. We understand how important a comfortable stay is, and we're here to support you.
  
  I'm pleased to inform you that we have reached out to the hotel, and they have confirmed that we can proceed with the refund. The refund has been processed to your original payment method and should be reflected in your account within the next 3 to 5 business days.
  
  Your feedback is invaluable, and we are committed to ensuring a positive experience for you. If there's anything more we can do to assist or if you have further questions, please feel free to reach out. We're here to help and support you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12th, I booked a room through Super.com around 10:30pm. Reservation # B_20588267. When I got to the hotel (Woodspring Suites ********. **************************) I was told there were no rooms available. The hotel then cancelled my booking on my behalf. I did not cancel the booking myself. When I asked the hotel if I will be refunded the $77.13, I was told that I would need to reach out to Super.com. I spoke to several people at Super.com and received an email today that I will not be getting a refund because I booked the room after the check in time. This is unacceptable. I was in an emergency situation that required me to book a hotel late at night. The check in time should not matter. Again, I did not cancel the reservation. The hotel was overbooked and I had no control over the situation. I believe I am entitled to a full refund. Super.com needs to make this right.

  

  Business Response

  Date: 08/19/2025

  Dear ****,
  
  Thank you for reaching out and sharing your experience with us. I completely understand your situation, and we're here to provide assistance and clarity.
  
  Your reservation was made on August 13, 2025, at 3:40 AM UTC, for a check-in on August 12, 2025, at 3:00 PM. Due to the timing, the hotel wasn't able to accommodate you, as they didn't have enough time to update the rental list for a late check-in. The terms regarding check-in times are part of the contractual conditions that the hotel follows.
  
  Our system does provide a notification indicating that last-minute bookings may require 2 to 3 hours to update the booking status. In this instance, where a late check-in notification was not provided to the hotel, accommodating such a reservation did not occur as intended.
  
  If you are able to provide us with written confirmation from the hotel approving the refund for the reservation, we will be more than happy to revisit this case. We understand this may not be the resolution you were hoping for, but this is our final response, and we are considering this case closed from our side.
  
  If there's any further assistance or additional information we can assist you with, please feel free to reach out. We value your feedback and are here to help.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23762686
  
  I am rejecting this response because:

  The reservation was not made on August 13th. It was made around 10:30pm on August 12th. I understand that check in time is at 3pm but why would that matter if your website says there is availability and let me make a reservation for that date? I will get the handwritten letter from the hotel. This is ridiculous that I have to jump through all these hoops considering I didn't get to stay at the hotel your company let me reserve a room from. 

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 08/19/2025

  Dear ****,
  
  Thank you for continuing to share your thoughts and providing further clarification. I genuinely understand how important it is for us to work together towards a solution, and we're committed to assisting you.
  
  We recognize your concerns about the timing of the reservation and acknowledge how the details presented during booking might have led to some misunderstanding in specific situations. We've engaged our travel partner to review your case further, and based on the initial considerations, a refund wasn't able to be secured at this time.
  
  We truly appreciate your willingness to provide the confirmation from the hotel. Once you have that documentation, we'll be more than happy to revisit your case and see how we can assist further. Please know that we're here to support you throughout this process, and your patience and understanding mean a lot to us as we work through this together.
  
  If there's anything more we can do or if you have additional questions, don't hesitate to reach out. We're here to help.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23762686
  
  I am rejecting this response because:

  You're literally taking my money when no services were provided. I have a feeling that even with documentation from the hotel, you'll still tell me I'm not getting a refund. I'm telling everyone I know to stay away from Super.com and I hope this complaint will dissuade anyone looking to use your "service". This is money that I cannot afford to lose, yet you're a large company digging your heels in over $77. Please just refund the money and I'll be satisfied.

  
  Sincerely,
  
  **** *******

  

  Business Response

  Date: 08/22/2025

  Hi ****,
  
  Thank you for reaching out again and sharing your thoughts with us. We truly appreciate your communication and the opportunity to assist you.
  
  We have asked our travel partner to take another look at your case, but, we weren't able to secure a refund right now. We genuinely value your willingness to provide confirmation from the hotel. Once you have that documentation, we'll be more than happy to revisit your case and see how we can assist further.
  
  Please know that we're here to support you throughout this process. Your patience and understanding mean a lot to us as we work through this together, and we're committed to finding a solution that works for you.
  
  Thank you again for choosing Super.com, and we're hopeful for a resolution soon.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a hotel through super.com. I purchased the option, with my booking, for a refund. Or at least that was what the language on the site implied. Then my plans changed, and I could no longer attend. A website was provided for handling refunds, but only under conditions such as jury duty, medical emergency, etc. I called and asked to cancel and get a refund, and was told I could not get one. I was told a travel agent would follow up with me that day, however it has been a week and I have had no contact. I think this practice is super misleading. They lure customers like myself with cheaper than normal prices.

  

  Business Response

  Date: 08/18/2025

  Dear *****,
  
  Thank you for reaching out and sharing your experience. We appreciate the opportunity to assist you and provide more clarity regarding your booking.
  
  You opted for an enhanced refund option when you made your reservation. This add-on feature is designed to offer refunds under specific approved situations, such as medical emergencies, natural disasters, or flight cancellations. The terms and conditions related to this add-on are available via the link in your confirmation email.
  
  We've reviewed your case and escalated it to our travel partner for further examination. As of now, we haven't been able to secure a refund. However, if you can provide written confirmation from the hotel approving a refund, we'd be more than happy to revisit your case and explore further options.
  
  We understand this may not be the outcome you were hoping for, but this will be our final response, and we are considering this case closed from our side. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

   
  Complaint: 23761376
  
  I am rejecting this response because I reached out to the hotel requesting a refund via phone. They insisted that they could not modify the reservation on their end since it was made through super.com. I then relayed this information to super.com customer support, who acknowledged this fact. This is then when I was told a travel agent would be reaching out. So I did not pursue it from the hotel's end further. I do not believe I will be able to get such written confirmation, and that the responsibility is still super.com's. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/20/2025

  Dear *****,
  
  Thank you for your follow-up email and for sharing more details about your experience. We truly appreciate the opportunity to assist you and provide clarity on this matter.
  
  I understand how important flexibility can be when plans change, and I'm here to clarify why we're in the position we're in. Our bookings are typically non-refundable and non-amendable to allow us to offer you the best possible rates. We reached out to the hotel and they informed us that they were contacted a day after the scheduled check-in, marking the reservation as a "no-show," which affects the ability to issue a refund.
  
  We completely understand that you were hoping for a different outcome, and I'm here to express our commitment to clarity and support. Although we're unable to proceed with a refund on this occasion, please know that we're always here to assist with any other questions or needs you may have in the future.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23761376
  
  I am rejecting this response because:
  
  Thank you for your reply - I understand that this practice helps keep the rate low. When I talked to the hotel, a day before the reservation, they informed me that they were unable to cancel it on their end. If you would like to confirm this, call them and ask if they can cancel reservations on their end when booked through super.com. They will inform you that it has to be done on super.com's end. I then contacted super.com's customer support, which you will see if you check your records, before the reservation. They then informed me on the phone that a travel agent would reach out, which they finally did yesterday. I think the issue here is that super.com was unable to resolve this in time, and I did everything in my ability to sort this out in a timely manner before the reservation. 
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 08/22/2025

  Hi *****,
  
  Thank you for reaching out again and sharing your detailed experience with us. We truly appreciate your proactive efforts and the opportunity to provide further assistance.
  
  We understand the steps you took before your reservation date, including contacting the hotel. When we connected with the hotel's front desk, they informed us that the cancellation request came after the booking was marked as a no-show. At that point, it was communicated that a refund would not be provided, and this was acknowledged.

  We recognize how important it is for you to find a resolution. If you can obtain written confirmation from the hotel approving a refund, we would be more than happy to revisit your case and explore further options for you.
  
  Thank you for your understanding and for choosing Super.com. Were here to support you and ensure your experience is enjoyable and fulfilling.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19 & August 18, I was charged $15 from this business. I have NEVER heard of this company and did not notice the charges until today, the 18th. ******* has confirmed this is fraudulent & I have submitted a claim against these charges.

  

  Business Response

  Date: 08/19/2025

  Dear *******,
  
  Thank you for reaching out and sharing your experience. We genuinely appreciate the opportunity to address your concerns and clarify the situation.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits, such as discounted rates, cashback opportunities, and more. It requires explicit customer authorization to activate, ensuring it is selected by those interested in these benefits.
  
  To address your concerns, we have cancelled your membership to prevent any future charges. While Super+ membership subscription fees are typically non-refundable, we have made a one-time exception and processed a refund for all transactions related to the membership. A total of $31.97 has been refunded to your original payment method, and you should see this reflected in your account within the next 3 to 5 business days.
  
  We understand the importance of a positive experience and are committed to supporting you. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FRAUD! ****! NO HELP! STEALS YOUR CC INFO! BUYER BEWARE!I was sent to a Super page during my regular checkout with a brand I trust, which I exited out of. Then I got notice of a $1.97 FRAUD charge to my CC. I reached out and was told it couldn't be refunded, after huge hassle and tons of time, they finally honored it like it was no big deal after making it a HUGE deal. I cancelled the membership I never requested/authorized, was told they cancelled, I would have no issue ever again and my info was deleted. My account read "Canceled membership - Your membership was canceled on August 15, 2025. You will continue to have access to Super+ until September 18, 2025.* Reactivating Super+ will resume payments of $15.00/month starting September 18, 2025." This morning I woke up to another fraud notice and was charged $15 and it shows as pending, I reached out to find out that while my account shows cancelled, customer service said it was active and they can't help me. I send screenshots etc to show proof. I spent over an hour and a half with no resolution still and was asked for all of my personal information including the first 6 digits and the last 4 digits of my CC because they can't help me without that. Sorry but NO WAY! Last 4 is standard industry and global practice. That has never ever been a thing. This is false and unacceptable. They tell me I can't talk to a manager. Lies - I did this just a few days ago. They tell me it's my fault if I get charged again for not now providing my FULL CC to their team. If you can't find me with my phone, email, last 4 of cc and name...and you're looking at my account as we speak...WHAT!? *******. Unfortunately going to have to cancel my CC and get a new one. DO NOT USE THIS COMPANY!!! THEY STEAL AND ABUSE YOUR INFORMATION!!! They yank you around send canned responses and false information, and don't actually listen or resolve issues. I asked the same questions multiple times with no reply but "sorry for the inconvenience".

  

  Business Response

  Date: 08/19/2025

  Dear ******,
  
  Thank you for reaching out and sharing your experience with us. We truly appreciate the opportunity to address your concerns and provide clarification.
  
  The Super+ membership is an optional subscription designed to offer a variety of benefits, such as discounted rates and cashback opportunities. We understand the importance of ensuring that our processes are clear and secure, and I want to assure you that we have escalated this matter for a thorough review.
  
  We have confirmed that your Super+ membership has been canceled as per your request. Additionally, the recent $15.00 charge was declined on your end, which is why no refund was necessary. Your account will remain inactive, ensuring there are no future charges.
  
  Your feedback is invaluable to us, and we are committed to making sure your experience is positive. If you have any more questions or need further assistance, please feel free to reach out. We're here to help and ensure a smooth resolution.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite filing a fraud alert with our bank, we are continually charged $15 as recently as yesterday for a service nobody signed up for. I have no idea what Super.com is. I would like to be refunded & canceled.

  

  Business Response

  Date: 08/22/2025

  Hi ********,
  
  Thank you for reaching out to Super.com and bringing this matter to our attention. We appreciate your communication and are here to assist you.
  
  After escalating your case with our internal support team, we were able to locate a Super+ membership account associated with your husband's phone number. I'm pleased to inform you that, as per your request, the Super+ membership has been successfully canceled. Additionally, we have processed a refund for the membership fees. The amount of USD ***** has been issued to your original payment method, and you should see it reflected in your account within 3-5 business days, depending on your bank.
  
  Your satisfaction is important to us, and were committed to ensuring your experience with Super.com is smooth and worry-free. Should you have any more questions or need further assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:08/18/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Super+ uses a phone numbe* * ***** ******** for requests to cancel the subscription service. I did not sign up for Super+ and this is my personal bank card. Super+ has never had permission to charge my ** **** **** ****** card. Super+ phone number will only allow you to cancel if calling from the phone number that is on the account. Two phone numbers, ************ and ************ have access to the ** **** **** ****** card number and neither are active subscriptions. We cannot get ahold of anyone at Super+ to cancel and stop the recurring charges as neither phone number signed up.
  
  Please note my credit card # is not listed in this correspondence as Super + charges have been flagged as fraudulent charges by my bank. ** **** has now issued me the third card in 3 months to attempt to stop these charges. ** **** Fraud Support disclosed that in addition to this, Super+ has attempted to charge my ** **** **** card 13 times that are not listed below.

  

  Business Response

  Date: 08/19/2025

  Dear ********,
  
  Thank you for reaching out and sharing your concerns. We genuinely appreciate the opportunity to assist and provide clarity regarding the Super+ membership.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits, such as discounted rates, cashback on travel, and other valuable opportunities. I understand the importance of addressing these charges promptly, and I want to assure you that we have taken action to resolve this matter.
  
  We have escalated your case and successfully canceled the Super+ membership associated with your account. A refund of $71.97 has been processed to your original payment method, and the funds should reflect in your account within the next 3 to 5 business days.
  
  Your feedback is important to us, and we're committed to ensuring your experience with us is positive moving forward. If you have any further questions or need additional assistance, please feel free to reach out.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******** ********

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled with you people multiple times because of fraudulent charges to my account attempting to take my money almost every day . I've never seen anything like it. I have not used this app in months and I finally managed to cancel it through support on August first permanently. Yet just yesterday on the 16th of August I was fraudulently charged ***** from you monsters and my account is proven as cancelled and there are photos above. As the very first thing I did after noticing the fraud was go to the website to see that just as I thought my account was cancelled a month ago just like I thought . This is a purely fraudulent charge and I'm afraid of this company constantly taking the little money I have even after I've long since cancelled with them. I want a full refund and then some and can provide all necessary details. If not it's not out of the question at this point to sue. This company is predatory in absolutely every way. Does not deserve to do business at all.

  

  Business Response

  Date: 08/19/2025

  Dear *******,
  
  Thank you for reaching out and sharing your concerns with us. We genuinely understand your frustration and appreciate the opportunity to address the situation.
  
  Please rest assured that we have escalated this matter for a thorough review and have located the $15 charge related to the Super+ membership. We have processed a refund for this charge, and you should see it reflected in your account shortly. Additionally, we have ensured that your membership has been cancelled to prevent any future charges.
  
  Your feedback is invaluable, and we are committed to ensuring a positive experience for our customers. If there's anything more we can do to assist or if you have further questions, please feel free to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:08/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hotel through super.com on Jun 21. Unbeknownst to me, the company added a subscription along with this hotel without disclosing to me charging me $15 a month. They never emailed me about this subscription nor sent any monthly charge confirmation emails, a clear attempt to try to skate by while people dont notice the charge. This business model is not only deceptive but also unethical and wrong. Do better.

  

  Business Response

  Date: 08/19/2025

  Dear *****,
  
  Thank you for reaching out and sharing your concerns with us. We genuinely appreciate the opportunity to provide clarity and assist in resolving this matter.
  
  The Super+ membership is an optional subscription designed to offer exclusive benefits like discounted rates, cashback on travel, cash advances, and other earning opportunities. It seems that you signed up for our Super+ membership when booking through Super.com, which secured the best possible rates for your stay. This membership is entirely optional and is confirmed at checkout.
  
  To ensure your peace of mind, we have cancelled the membership to prevent any future charges. Additionally, we have made a one-time exception and processed a refund of $45, covering the membership fees. This refund will be returned to your original payment method, and you should see it reflected within the next 3 to 5 business days.
  
  Your feedback is invaluable, and we're committed to ensuring a positive experience for our customers. If you have any more questions or need additional assistance, please don't hesitate to reach out. We're here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 08/20/2025

   
  Complaint: 23757771
  
  I am rejecting this response because super+ needs to stop offering a deceptive membership as part of my resolution
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 08/21/2025

  Dear *****,
  
  Thank you for your continued communication and for sharing your thoughts with us. We genuinely appreciate your feedback and understand your concerns.
  
  We strive to provide a positive and transparent experience for all our customers, and your feedback is invaluable in helping us improve. I assure you that we take your comments seriously and will consider them as we work to enhance our services.
  
  Your Super+ membership has been cancelled, and the refund of $45 has been processed to your original payment method. You should see this reflected in your account within the next 3 to 5 business days.
  
  We appreciate your patience and understanding. While this is our final response, please know that we are here to assist you with any additional questions or support you may need in the future.
  
  Warm regards,
  Super.com Team