Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $15.00 and not sure how they got my banking information. I haven't bought anything or subscribed to anything or gave them permission

  

  Business Response

  Date: 07/08/2025

  Hi Candace,
  
  Thank you for reaching out to us. We understand how crucial it is to have confidence and transparency when it comes to your financial transactions, and we're here to address your concerns.
  
  The Super+ membership is an optional subscription designed to provide valuable benefits, including exclusive travel discounts and cashback rewards. This membership requires the customer's consent to activate, and we understand your concern regarding how this charge appeared.
  
  I want to reassure you that your membership has been canceled to prevent any future charges. Additionally, a refund of $15 has been processed, and you should see the funds reflected in your original payment method within the next 3 to 5 business days.
  
  Please feel free to reach out if you have any more questions or require further assistance. We're here to help and ensure you have a positive experience moving forward.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/30/2025, a booking was made online for a one night stay. During checkin, I was told my service dogs weren't allowed and that they need to charge a ''pet fee". In any case, I wasn't able to check in nor did I stay there. I contacted super.com on 7/1/2025 to request a full refund as the situation wasn't my fault. I would like a full refund of $94.99 back onto my original form of payment.

  

  Business Response

  Date: 07/11/2025

  Dear Lisa,
  
  Thank you for reaching out and sharing your experience with us about your recent booking. We truly value your feedback and understand how important this matter is to you.
  
  We want you to know that we've escalated your case for a thorough review. We spoke directly with the hotel, and they noted the booking as a "no-show," which is why they haven't been able to approve a refund. We've also reached out to our travel partner to explore further options, but a refund hasn't been secured thus far.
  
  We understand this outcome may not align with your expectations. However, if you're able to obtain written confirmation from the hotel approving a refund, we'd be more than happy to revisit your case to see what we can do.
  
  If you have any further details to share or questions, please don’t hesitate to reach out. We're here to support and assist you in any way we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I wasn't a no show, I was there in the office and so was my daughter. Regardless of what excuse they're giving super.com, I wasn't able to check in. I would like a full refund from super.com or directly from ***** ** Thank you.

  
  
  
  Sincerely,
  
  
  
  Lisa C****

  

  Business Response

  Date: 07/12/2025

  Dear Lisa 

  I hope this email finds you well.
  

  We wanted to share that the booking is finalized as initially arranged since it follows the property's set policies. These stipulations ensure a consistent and reliable service for all guests.
  

  Please understand that these guidelines are established by the property directly, and we adhere to them to provide the best possible experience. We appreciate your understanding in this matter.
  

  We are dedicated to assisting you further if needed, so please don't hesitate to reach out anytime. We're here to help!
  

  Warm regards,
  Super.com
  
  

  Customer Answer

  Date: 07/14/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  The property says to request a refund through super.com and you guys say the refund needs to be approved by the property. Bottom line is I book through super.com so the refund needs to be processed through your company. Whether you're reimbursed by ***** * is between you guys. I would like a full refund of $94.99 processed immediately back to my original form of payment. Thank you.

  
  
  
  Sincerely,
  
  
  
  Lisa C****

  

  Business Response

  Date: 07/15/2025

  Dear Lisa,
  
  Thank you for reaching out again and for your continued patience as we work through this together. We truly value your understanding and engagement.
  
  As we mentioned earlier, we've been coordinating with both the hotel and our travel partner to explore ways to assist with your request. While we haven't been able to receive the necessary approval for a refund at this moment, we recommend continuing to communicate with the hotel for any possible resolution they might offer.
  
  We recognize this might not be the outcome you were hoping for, but with this response, we're considering the case closed from our side. If there's anything else you'd like to discuss or explore, please feel free to reach out. We're here to support you and provide assistance where we can.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/15/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  Once again, the hotel isn't the one who would process the refund, it's super.com so the matter isn't closed on your end. Saying you've been in constant contact with the hotel is untrue so I would appreciate an immediate processing of the refund in full. Thank you.
  

  
  
  
  
  Sincerely,
  
  
  
  Lisa C****

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 16th 2024 was the only transaction that was authorized for Super.com. I never signed up for any membership. I only used this company once in my whole life. I found out just going through my finances that this company had been charging me $15.00 per month since November. I disputed the charges with my bank. The only had recovery rights for some of the charges despite them all being fraudulent charges. I logged a complaint with the merchant and spoke to a supervisor named “*******” and he canceled a membership that I never even signed up for. He escalated my issues to some team also told me that I should hear back from someone within 24 hrs. That time frame has passed & no corespondent has been received. I called again today and spoke to a “******” & he was completely negligent on providing any assistance what so ever. He didn’t even bother getting an email sent to me that was previously promised to me by the supervisor “*******”. I’ve read many complaints online what this company is automatically enrolling them into memberships they never signed up for. This seems like a common fraudulent practice done by this company. “******” toward the end of the call kept saying “you know what you know what” I asked them “what”? & he hung up on me. So my complaint also is against him as well. My call was 07/07/2025 at 4:07pm and lasted 28 mins. The call needs to be pulled and listened to so he can receive this disciplinary action.

  

  Business Response

  Date: 07/08/2025

  Hi Devin,
  
  Thank you for reaching out and letting us know about your experience. We truly value your patience and understanding as we work to address your concerns.
  
  The Super+ membership is an optional subscription designed to offer exciting travel discounts and cashback rewards. While it typically requires your consent to activate, we understand that sometimes the process might not be as clear as we intend.
  
  I’m pleased to let you know that we've canceled your membership and, as a gesture of goodwill, processed a refund for all related charges. Although subscription fees are generally non-refundable, we're happy to provide this exception to ensure you're at ease.
  
  Regarding your recent call with our team, we have taken steps to internally review and improve our service interactions going forward. Your feedback is invaluable in helping us create the best possible experience for everyone.
  
  If you have any other questions or need further assistance, please don't hesitate to reach out. We’re here to help and support you in any way we can.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 45, I had a confirmed hotel reservation, but upon arrival, I was informed that the hotel was completely booked, leaving me and my family stranded in ************* with no accommodations. Despite having a valid reservation, we were turned away, and I have since been treated as if I am at fault. I am requesting a full refund to my original form of payment and that the funds be returned to my bank account immediately.

  

  Business Response

  Date: 07/09/2025

  Hi ********,
  
  Thank you for reaching out and sharing your recent experience with us. We understand the importance of having reliable accommodations, especially when traveling with family, and we appreciate you bringing this to our attention.
  
  Please know that we have escalated this matter to ensure it is addressed appropriately. I'm pleased to confirm that the refund for your booking, reference number B_19673893, has been processed. You can expect the funds to reflect in your original payment method within the next 3 to 5 business days.
  
  We hope this resolution provides some peace of mind, and if there's anything further you need or any questions you'd like to discuss, please feel free to reach out. We're here to assist you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4th 2025, I had $30 deducted from my ***** account paid to Super+Super.com. I had no idea who they are. I contacted ***** and they had to shut down my card and mail me a new card
  . I have never signed up with Super.com before. It really put me in a bad spot because I was out of town and stopped for gas, That's when I found out that I had no $ on my ***** card. Not all people have access to all kinds of credit cards and cash. Some people live on a fixed income and $30 may not seem like much. But when it's all you had andstuck out of town it's pretty upsetting.

  

  Business Response

  Date: 07/07/2025

  Hi Rhonda,
  
  Thank you for bringing this to our attention. We genuinely understand the impact this situation has had, especially during a time when you were out of town. We appreciate your patience as we work to resolve this matter for you.
  
  The Super+ membership is an optional subscription designed to offer valuable benefits, including exclusive travel discounts and cashback rewards. It's important to us that this service aligns with your needs and interests, and we're here to ensure that no unwanted charges occur.
  
  We've located your membership details and have canceled it to prevent any future charges. As a one-time exception, we have refunded all charges totaling $30 to your original payment method. You can expect the funds to be available within the next 3 to 5 business days.
  
  We value your feedback and are committed to ensuring a better experience moving forward. If you have any further questions or need assistance, please feel free to contact us.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are traveling from Georgia to Oregon. We booked a hotel room in Nevada for the last night of our travel. We are 2000 from
  Home, and almost out of money. We booked a room for July 5, 2025. Super.com changed the date of our stay to the 6th during the transaction without telling me. Now my family has nowhere to sleep and no money left to get another room. I’m too exhausted to drive any more without sleep. We will have to sleep in the car!!! I’m terrified! This is so dangerous! Super.com refuses to give my money back or provide a room for us to sleep in for the night. They are just scamming me and stealing my money! I have been dealing with them for 3 hours! I have chatted with them so many times and pleaded for them not to scam me! They refuse to give my money back, and they refuse to provide a hotel room that I paid for! Please help!

  

  Business Response

  Date: 07/08/2025

  Hi Lisa,
  
  Thank you for reaching out and sharing your experience with us. We know how important it is to have reliable and smooth travel plans, especially when you're so far from home and with your family. It's important to us that you feel supported and secure during your journey.
  
  We've spoken directly with the hotel and are happy to let you know that we've secured a refund for your booking. We've processed a refund of $131.72, which should appear on your original payment method within the next 3 to 5 business days.
  
  Your safety and well-being are paramount to us, and we want to do everything we can to assist you. If there's anything else you need or any questions you have, please reach out. We're here for you.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We booked a hotel stay through Super.com (Booking #B_19672517), and the room did not match the photos or description on their platform. The bathtub was far smaller than pictured, the air conditioner barely worked, the pillows were low-quality, the room had an unpleasant odor, and the breakfast was not as advertised.We contacted support via chat and were eventually transferred to a higher-level representative. However, the chat was abruptly closed while we were in the middle of providing documentation, and no follow-up occurred.The hotel itself confirmed that they cannot issue a refund, and redirected us back to Super.com.Super.com is advertising properties with inaccurate listings and then deflecting responsibility. This is not just a case of unmet preferencesit is a clear case of misrepresentation.We are requesting a full or partial refund based on the false advertising and lack of resolution from support.

  

  Business Response

  Date: 07/11/2025

  Dear *********,
  
  Thank you for sharing your recent hotel stay experience. We truly appreciate your feedback and are here to help resolve the concerns you've highlighted.
  
  We understand how important it is for accommodations to meet expectations, and we're attentive to the challenges you encountered. At Super.com, our responsibility lies in facilitating the booking process, while the hotels are tasked with ensuring the quality and accuracy of their property listings.
  
  We have proactively reached out to the hotel to address your concerns, although a refund wasn't secured, we're pleased to offer you a refund for one night of your stay in Super Travel Credits as a gesture of goodwill. We hope these credits will bring added joy and value to your future travels.
  
  Thank you for your patience and understanding. If you have any more questions or need assistance, please feel free to reach out. We're here for you!
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:07/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did start an offer for **** ****** , on super.com trough a new phone I just bought , never used vpn or hack , or anything , it tracked the first levels , and then it didn’t track one of the levels , and tracked weirdly the one after that level that didn’t track , clearly showing a problem with the company tracking platform, kept playing and it didn’t track anymore at all , here’s the truth this is me trying to do a friendly request for help , because if I get no help here my next step I’ll file a small claim on *** ***** ***** ** ********** , with all my phone videos and screenshots to get my offer paid up , I completed all
  The goals and super.com owe me like $360 dollars and they refuse to help or even investigate , I keep getting emails saying I might have used vpn or didn’t follow instructions, with an automatic email and I didn’t do any of that , I can prove all that on court and that’s my next step if I don’t get paid up , I am not joking I spent nights doing this offer …: and I know for sure I didn’t unfollow the rules of the website and I have videos and screenshot to prove

  

  Business Response

  Date: 07/11/2025

  Dear Maria,
  
  Thank you for reaching out and sharing your experience with the **** ****** offer. We genuinely appreciate your patience and the detailed information you've provided regarding the issues with level tracking.
  
  We completely understand the importance of this matter to you, and we're committed to ensuring a thorough review. Your concern has been escalated to our dedicated team, and we are actively investigating the tracking issue to identify the cause.
  
  As soon as we have more information, we will follow up with you via email to discuss the outcome and the next steps. Your feedback is invaluable, and we are here to support you in resolving this.
  
  We appreciate your understanding and cooperation. Please feel free to reach out if you have any further questions or need additional assistance in the meantime.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/11/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I have been disrespected by you guys for weeks now , I called and got calls dropped , I messaged and got generic replies , I wasted over 5 hours calling you guys , and I am trying to work this out , I am a paying member of you guys , and I was loving it , but now it’s just disrespectful, I wasted hours and countless hours of my sleeping night to do this offer , I used my own card , my own new phone I bought , I never skipped any levels or used any vpn I read all the rules and I didn’t break any of them at all ,  I am uploading a picture of the video  I recorded here so you can see , they won’t allow upload video , and I have other proof , I have multiple emails from you guys refusing to investigate and using generic emails, because I know I am eligible and I need my money I know I didn’t break any rules , all the emails I get are generic emails saying literally I am out of luck you guys don’t care it wasn’t tracked , that’s not the treatment I deserve , I sent proof and I was ignored even a proper investigation, I’ll go to small claims court of *** ***** ********** and file a small claims court, against you guys if I don’t get my money , I’ll take my phone and my proof like videos and cards and I’ll fight on court if needed , not only for the money but for respect , your support is being disrespectful to a paying customer which is worth way more than $360 dollars that’s missing from me 

  
  
  
  
  Sincerely,
  
  
  
  Maria V****** ******** ** *****

  

  Business Response

  Date: 07/15/2025

  Dear Maria V****** ******** ** *****,
  
  Thank you for your follow-up email and for taking the time to share your experience with us. We genuinely appreciate your patience and dedication to resolving this matter.
  
  We've escalated your case and want to provide clarity on your recent offer with **** ******. After reviewing our records, we found that although you initiated the offer, our system did not register a successful completion.
  
  This can occur if the required steps, such as completing specific tasks or levels, were not fully completed. It may also happen if the offer wasn't accessed directly via the link provided on the Super.com Exclusive Offers page. Additionally, using a VPN or similar technology can influence the system's ability to track your progress. The offer was available only to new users, as outlined in the terms and conditions, and an existing account might have been used.
  
  Since the system did not detect a successful completion, credits for this offer cannot be awarded. This process is entirely automated, and we are unable to manually adjust or override it.
  
  To ensure smooth participation in future offers, we suggest checking the offer timeline within your Super.com app before proceeding. Look for a checkmark confirming actions like installing and opening an app before moving on to additional tasks. If the checkmark is absent, the offer’s progress hasn't been tracked, and subsequent actions may not qualify for rewards.
  
  We understand this may not be the resolution you were hoping for. This is our final response, and we are considering this case closed from our side. However, if you have any further questions or need assistance, please feel free to reach out. We’re here to support you.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I have a video showing completion of the offer and it’s all legit no vpn , nothing , I used my own money and phone; and today I am filling a small claim lawsuit against super , every company should be able to compensate customer if their tracking system sucks , I played ********, *******, ********* similar play to earn companies and if they failed to track , they investigated and every time they say my offer was fully completed they paid me , super is disrespectful and rude and don’t deserve any payment of anyone membership , I’ll fight for my money in court 
  
  
  
  Sincerely,
  
  
  
  Maria V****** ******** ** *****

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This morning, I received notification from my bank about a potentially fraudulent charge. When looking into it, I discover multiple conversations online about this company where people who never used this website and had no awareness of this website begin receiving unsolicited $15 charges for the membership they never signed up for. I see time and time again in these BBB complaints that the business likes to respond that there might be confusion while checking out where the individuals unknowingly but legally agreed to the terms for the membership but that is not accurate at all for me and any response in that manner will be purely because they're trying to cover what's actually happening behind the scenes. I have never used this website, I have never checked out with this website, I have no account with this website, this is a travel website allegedly that I have not used because I have not needed to travel in multiple years. My guess is that this website is buying credit card numbers off of other websites. I'd be curious to know if any of these other victims of fraud have also used *********, for example, as that's the only other "deals" website I've used recently. My credit card has now been cancelled due to this attempt at a fraudulent charge and it's a holiday weekend so that's a really inconvenient impact on me and my family. I do not want this website to ever reach out to me again and if it claims there was an agreement to this membership, I want to see all records associated with accepted terms of  agreement, account creation, and IP addresses associated with login events for that account and we can compare notes to demonstrate that this is a persistent, underhanded, fraudulent business practice Super.com consistently participates in and not just a simple misunderstanding from consumers.

  

  Business Response

  Date: 07/07/2025

  Hi Victoria,
  
  Thank you for reaching out and bringing this matter to our attention. We understand how important it is to secure your financial information and address unexpected charges promptly.
  
  The Super+ membership is an optional subscription designed to offer valuable travel discounts, cashback rewards, and other member-only perks. We understand your concern about how the charge appeared, and I assure you it's important for us to get to the bottom of this.
  
  Based on the contact number and email address you've provided, we have been unable to locate any membership linked to your information. To assist you further, we kindly request the card details or account information related to the charge, so we can identify and cancel the membership to prevent any future charges.
  
  Your privacy is important to us, and we are committed to investigating this matter thoroughly. Please let us know if there's any other way we can assist you in resolving this issue.
  
  Warm regards,
  Super.com Team

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a hotel reservation at super.com 3 weeks in advance of my check-in date. I called the hotel a day prior to my check-in to clarify the room type. They told me there was no reservation under my name. I called super.com and after checking the issue the say they could not keep my reservation and they cancelled. Just like that. I had to do another booking, last minute. Spending 190 dlls more. Fraudulent business style.

  

  Business Response

  Date: 07/05/2025

  Hi Fernando,
  
  Thank you for reaching out and sharing your experience. We genuinely understand your concerns and the importance of having peace of mind with your travel arrangements.
  
  After reviewing your case, we discovered that your booking was canceled due to a discrepancy with the tariff rate at the time of reservation. To address this, we've processed a full refund of $87.72, which will be credited back to your original payment method within the next 3 to 5 business days.
  
  Your feedback is invaluable in helping us improve, and we appreciate your understanding as we work to provide better service. If there's anything more we can assist you with, please feel free to contact us.
  
  Warm regards,
  Super.com Team

  Customer Answer

  Date: 07/07/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because a simple refund of the same amount paid for the reservation  does not repair the damage of paying three times the original amount in order to get a lower quality room. The cancellation came extremely late. Moreover, thanks to my own action I avoided to get into the extreme complicated situation of traveling to a place with a reservation in my hand but not getting a room to stay. 
  
  Sincerely,
  
  
  
  Fernando V************

  

  Business Response

  Date: 07/10/2025

  Hi Fernando,
  
  Thank you for your follow-up email and for sharing more about your experience. We understand how important it is to have seamless travel arrangements.
  
  We are committed to ensuring your satisfaction and would like to offer to cover the difference incurred for your booking. To facilitate this, please provide us with your ****** details so we can process the reimbursement promptly.
  
  Rest assured, we are here to make this right and ensure your continued confidence in booking with us. If there's anything else you need or further assistance we can provide, please don't hesitate to reach out.
  
  Warm regards,
  Super.com Team