Business Profile

Internet Services

Scribd

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

263 total complaints in the last 3 years.
76 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been getting charged by Scribd eventhough I do not have an account with them. I would like a refund for all payments. I went on to Scribd the website to cancel the subscription but it says I don't have one!
Business Response
Date: 10/17/2024
Hello *******, thank you for bringing this to our attention. We apologize for any concern this situation might have caused, and we'll gladly work to make this right.
We see that you're currently in contact with our support team where you verified the email address ********************* that's associated with a duplicate account in our system. It appears you registered this account and activated a free trial subscription on March 29, 2020. However, it appears that the email address "bounced" email messages from Scribd.com, so it's possible that you did not receive our subscription reminder emails.
We've responded directly to your support ticket #******* with more information on this, along with confirmation of cancelation and details regarding any available refunds that were provided. If you should have any other questions or concerns, please don't hesitate to let us know in your response to ticket #*******. Thank you again, and have a great day! -MW
Initial Complaint
Date:10/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Defunded and disrespected: It looks like my issue with Scribd is far from unique.I recently discovered that Ive been charged two-three times/month since 2021. While most wouldve caught this much sooner, Ive not been diligent with most things due to chronic pain/illness throughout these years.I, too, was told that three accounts would be merged into the one and that Id be refunded for only the prior months over-charged amounts.Scribd policy states that it will only refund requests made within thirty days of a charge. I did not know the other accounts existed, so how could I have cancelled them within thirty days?! I read in another of these BBB complaints that Scribd could scrutinize an accounts inactivity and would thereby refund those that were ***************************'s policy also says of fraud, If it's determined that your account has been taken over by a third party and used fraudulently, we will issue you a refund. While Scribd isnt technically a third party, I did not authorize these charges, so it itself used my account fraudulently. (Someone over there had to attach my credit card to the other emails, two of which I havent even used in a couple of decades!)Scribd further maintains that If it's determined that Scribd, Inc. charged you in error, we'll issue a refund. Well?!The customer service *** with whom I was in contact could have cared less (and consequentially my sense of courtesy toward her has by now flown the proverbial coop). Her robotic form letters neither addressed my concerns nor bothered to take my monetary loss into consideration. I asked her to escalate my complaint, but it appears that she had already closed it and put it into the auto-response queue (I received the identical letter to the one that followed my last message) without assuring my satisfaction.This is just the first stop in my crusade to be reimbursed. Ill be contacting the ************************ (which handles frauds, scams and bad business practices) next.
Business Response
Date: 10/05/2024
Hello Victoria,

Thank you for following up on this.

I located your support tickets and have created a new follow-up ticket #5821699.

I was able to issue 2 additional refunds and I am in the process of reviewing the other transactions.

Please reply directly to the email so we can continue processing your refund request.
Customer Answer
Date: 10/10/2024

Complaint: 22382506

I am rejecting this response.

Again, my complaint is that my monthly subscription charges
were doubled and tripled from (at least) 2021 through August/September 2024.

While I appreciate the respondent’s statement that they are “in
the process of reviewing the other transactions” (having allowed me two additional
refunds), I have no assurance that this is indeed the case.

That Scribd is undeniably aware of this issue is documented by
its own responses to the innumerable complaints that unambiguously mirror mine—on
this site alone! Such scrupulous disregard (not correcting this known and particularly
grave problem) is evidence of fraud.

I, though, given the frequency and knowing neglect, have now
gained the more likely impression that Scribd is running a scam using a methodical
system for extracting illegitimate monies from its already paying customers.

I expect Scribd to ‘REIMBURSE’ me each of its unauthorized
confiscations and expeditiously.

Sincerely,

Victoria Lee
Initial Complaint
Date:09/28/2024
Type:Sales and Advertising Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for ******* using apple ID. Unfortunately, ***** ID uses a fake and random email and everand makes you use and email code to login. I reach out proactively, and got quick responses that leaded me no where. Once I had finally been charged, I stopped receiving quick replies. As the refund policy states, unused accounts can be refunded within 30 days! Since I stopped receiving replies, I went on ****** and canceled so they cant take my money next year, and I opened a dispute. After doing that, they deleted my account and finally followed up with an email explaining that they cant help anymore and ****** will have to decide! Unbelievable!!!!!!!! Ive been reaching out for over a month, Ive been charged $120 for a years subscription 3 weeks ago for something Im not even allowed to access.
Initial Complaint
Date:09/16/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I don't know the full details but my daughter who is 14 and her boyfriend opens a free trial in my name on my computer from scribd and the other day when I went to pay my utility's bill there was almost 14 bucks missing out of my ****** bill pay account. I found out out was scribd and was ferrous to discover someone was using my info for this free trial. It was about ***** as and how to make them. I found out my daughter's boyfriend was involved and long story short my daughters grounded for the rest of the year and if I see this pink again around my daughter this pink and his father are going to hear from me. But these people let 2 teenagers access my account and download **** ***** Sorry for the language but scribd has me very upset . Know my daughter has a fair understanding of how to make *** and I can't pay my utility's bill because scribd took money from my account that I did not authorize. Please help.
Business Response
Date: 09/16/2024
Hello Matthew,
Thank you for bringing this to our attention! We've responded and solved to your ticket #*******. To summarize, we've refunded your recent charge and made sure the account has been closed. Please allow up to a week for the funds to be returned to you. I hope this was helpful! Thanks again for your message and have a great rest of your day! -FC
Initial Complaint
Date:09/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card has been debited monthly since 2024 from Scribd but I have not subscribed to their services or use them. Hopefully, my credit institution disputes the charges every month but I need them to cancel the recurring payment.
Business Response
Date: 09/04/2024
Thank you for bringing this to our attention! We were able to locate the ticket you filed with us, ticket #*******. We have gone ahead and escalated your ticket, and one of our specialists will follow up with you to assist you further with this issue as soon as they are able. Should you have any further questions or concerns in the meantime, please follow up with us about them via this ticket and we'll be happy to help. We look forward to getting this issue taken care of for you!
Initial Complaint
Date:09/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have an account with Scribd, but was charged $12.98 by this company on August 17, 2024. I reached out to Scibd's customer service, requesting a refund and that the account using my card was terminated. I explained that this was a fraudulent charge that I did not authorize, and I provided all the necessary information I could when asked, including screenshots of my bank statement as proof of the transaction. Despite this, Scribd's customer service continued to be unhelpful, repeatedly asking me to verify information regarding the account and to provide a emailed receipt of the transaction, despite me repeatedly explaining that I do not have that information as someone that I did not personally know stole my debit card information and was using it pay for their membership without my permission.
On August 20th, a Scribd representative reached out to tell me they finally tracked down the membership I was being charged for, but they were unable to close the account or remove my card from the account because I could not complete the verification process. The verification process in question? Provide the full email of the stranger that was using my stolen debit card information, something I already explained numerous times I could not do. I explained this to the representative again, and did not receive a response for 10 whole days.
By this point, I became frustrated by Scribd's lack of customer support and chose to contact my bank to report the card as compromised and dispute Scribd's charge through them. My bank quickly issued a refund, closed the card Scribd charged, and issued me a new card.
That being said, I'm still concerned because this company is still refusing to close the account of the person who stole my previous card's information, despite my multiple explanations, and I've heard this company is notorious for requesting new card information from banks to continue to charge victims such as myself when caught in this predicament.
Business Response
Date: 09/04/2024
Thank you for bringing this to our attention! After checking our system, we were able to locate the ticket you filed about this issue, ticket #*******.

To clarify, we have not taken any action on the account we located, as we have not been able to conclusively verify that this is the correct account that is causing these charges. This is why we issued a test refund for this account, since canceling the incorrect account will do nothing to stop the charges you are receiving. Of course, once we have verified that we have located the correct account, we will be happy to take any needed actions on it to ensure that you see no further charges.

To this end, please follow up with us through your ticket #******* to let us know if you have received the test refund that we issued and we will be happy to get this issue taken care of for you.

In the meantime, we hope this helps provide some clarity, and we look forward to hearing from you!
Customer Answer
Date: 09/05/2024

Complaint: ********

I am rejecting this response because:
Your response is untrue, I am the one awaiting a reply, as I replied to Gina M. two days ago, on September 3rd.
Your customer service team had the option to do the test refund on August 20th, when your company first emailed me that they believed they had located the account. Instead of doing so, though, your team instead opted to test if this was the account by asking me to verify the email, despite me already repeatedly explaining why I could not do so. Your company then proceeded to not respond to my follow up for ten whole days, during which I chose to dispute this charge with my bank and close the compromised card so a new one could be issued for my peace of mind, something I informed your customer service team of through the help ticket’s emails. Only then, once your team was notified that the card they’re attempting to refund was no longer active, did they think to attempt a test refund, when, again, this should have been the FIRST test to verify the charge, not an action taken two whole weeks after I initially reached out to your company to report a fraudulent charge.
Sincerely,
Taylor M*****
Business Response
Date: 09/05/2024
Hello Taylor,
We appreciate your message! We cannot start with a test refund without first confirming whether or not you recognize the account. When you confirmed the account we located does not belong to you (or someone you know), and since we were not able to locate another account with the information provided, we then moved to a test refund.
Once you've received the refund, or if you have not received the funds after a week from August 30th, please be sure to reply to ticket #*******. We will determine the next step in the process, dependent on your response. We look forward to resolving this for you soon! -FC
Customer Answer
Date: 09/07/2024

Complaint: ********

I am rejecting this response because:

As stated in my previous message, I have already reached out to Gina M. from your company's customer service to confirm that I did not receive the test refund. I am still awaiting a response. I also stated in both my previous response and in the email I sent to Gina that this test refund more than likely will not work, as your company not only waited 10 whole days to issue the refund, but failed to reach out and communicate to me what your next plans of action were to remedy this situation during those days, which caused me to reach out to my bank to see what they could do. Their resolution included closing the compromised card so it could not continued to be used.

Sincerely,

Taylor M*****
Business Response
Date: 09/09/2024
Hello Taylor,
Thanks again for reaching out! We searched our system, but we did not received a message from you. Can you please resend your message to ticket #*******, or by replying to the latest message you have received from us? Please be sure to let our team know that you have yet to receive the funds, and that your card has been closed by your bank.
Also, you might want to check with your bank to see if any refund attempts were made to the closed account. Thank you for your patience while we work to get this resolved! -FC
Customer Answer
Date: 09/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and while I have not found their customer service response satisfactory, I did not get re-charged for the fraudulent purchase that prompted this complaint and do not feel it is necessary to continue correspondence on this site.

Sincerely,

Taylor M*****
Initial Complaint
Date:08/18/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* has just debited Money from my bank account for a membership fee I did not authorise. I did not order anything from overhand but they sent me an email with a receipt of some order, using my details from Scribd. I don't want to subscribe to Everand. I simply wanted to scan a book I was interested in in order to decide whether or not I want to buy it. I just got a message from my bank that money has been taken off. I want an immediate refund and cancellation of the supposed membership. Thank you so much.
Business Response
Date: 08/19/2024
Hello Nosipho,
We appreciate your message! After reviewing your account, we see that you started a subscription on August 18, 2024, with the email address provided here. Your account shows you read 2 books to completion on this date (August 18, 2024). Per our refund policy, memberships must remain unused to be eligible for reimbursement. You can review our refund policy here: **********************************************************
For more information, or if you need assistance with anything else, please reach out to us at *********************************
Thank you for understanding and have a great rest of your day! -FC
Customer Answer
Date: 08/20/2024

Complaint: 22159408

I am rejecting this response because: According to advert, one can read a book for free for 30 days. That's why O read those books. In any event, how is possible to read two books that have over ************************* just 1 hour? I just scanned through those books to see if they had the content I was looking for. I'm attaching the advert on ****** that made me use your site. I would not have bought those books, let alone be willing to pay for subscription to access them without scanning them. That's what you do when you go to a book store. You scan through book you have never read in order to decide whether or not to but it.

Your website also says a refund will be made within 30 days of the subscription.

Let me know when I can expect my refund.

Search Results

Everand: Ebooks, Audiobooks & More - Read Free for 30 Days

Everand
***********************
Enjoy millions of ebooks, audiobooks and more with a free trial. Choose from best sellers and new releases. Read on the web, iPad, iPhone and Android.
?Everand Blog: Curated Book... ?About ******* ?Ebooks ?Audiobooks

Sincerely,

Nosipho Yedwa
Business Response
Date: 08/20/2024
Hello there, thank you for bringing this to our attention! We apologize for any inconvenience this situation might have caused you as our system shows that you started a subscription on August 18, 2024. As seen in both our our Subscriber Agreement (**********************) and Terms of Use (**********************), you were charged for this subscription as your account was not eligible for a free trial as you previously used a free trial on the same account from December 04, 2023 - January 03, 2024.
However, we were able to issue a refund for the charge of $11.49 USD, and we kindly ask that you allow up to a week for those funds to appear on your end if the charge is not still pending. If the charge is still pending in your account, it will likely be "dropped" by your bank rather than appearing as a credit. We've followed up with you via email in response to support ticket #******* to confirm this information as well. Thank you again for your time, and we hope this helps!
Initial Complaint
Date:08/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I do not have an active subscription with this company, yet for the last three weeks they have been attempting to charge me. Luckily my credit card on file expired or I would have been charged for something I cancelled. Their website says my subscription is not active, yet theyre trying to charge me. I have reached out to their customer service each time Ive been charged with no response.
Business Response
Date: 08/11/2024
Thank you for bringing this to our attention. According to our system, you did have an active subscription with us connected to the account under the email address that your provided. This subscription was started on June 27, 2024.

Since this subscription was not canceled prior to the end of its trial period, we attempted to renew your subscription with the payment information that you provided. This is the source of the recent charge attempts that you saw. However, after reviewing your account, our system shows that your subscription has since been canceled as of August 11, 2024, so you should see no further charge attempts going forward.

We hope this helps provide some clarity, and wish you a wonderful rest of your day.
Customer Answer
Date: 08/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

However, I would like to point out, for future customers, that one of their customer service representatives confirmed with me that my account was cancelled in July, and that it was cancelled again August 11th by their staff. Im done with this complaint but hope others do not get burned by this company.

Sincerely,

*****************************
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had signed up for a 30-day free trial of Scribd, as they advertised a book I wanted. Once I gained access via the free trial, the file for the book was incomplete and in another language. I looked around the app and couldn't find anything that I might want, so I cancelled my free trial. After my 30-day trial ended, they automatically charged me $127.97 for a yearly membership. I disputed the charge and they submitted the info for my free-trial as evidence. Needless to say, they do not give you a confirmation number or receipt when you cancel a free trial. The credit company found in their favor, so I was still charged. When I tried to login to find out what was going on, it kept saying I had no account. After months of this, I finally logged in using every email address and ******** and found that Scribd cancelled my membership THE SAME DAY as the charge and says the money was refunded. The refund never showed up with my credit company. I reached out to Scribd and they told me it is an issue with my credit company. When I reached out to my credit company, they told me to ask Scribd for the transaction code so they can check. Scribd then came back and said they cannot provide that and a refund was never provided, but now that it is over 6 months, they cannot do anything. Therefore, Scribd fraudulently billed me for a yearly membership, said they refunded and now admit they were lying.
Business Response
Date: 08/05/2024
After reviewing your account under this email address, there is no record of cancellation prior to the subscription's scheduled renewal on August 12, 2023. When you filed a chargeback with your bank for the charge on August 12, 2023, our system automatically canceled your subscription due to the chargeback that you filed.

While we apologize for any confusion, we can confirm that the information we provided you in your ticket #******* is correct. In our reply to this ticket, we stated that our system shows that this chargeback was reversed, and as a result, we're unable to provide any further refund or assistance for this charge as the payment has already been removed from our processing system.

While we apologize for any confusion caused by the response to your ticket #*******, we can confirm that the information above is correct. We are not able to offer you a refund for this charge to the above reasons, and we do apologize for any inconvenience this may cause. For any further assistance or questions regarding a refund for this charge, you will need to reach out to your bank directly.

We hope this helps provide some clarity, and we appreciate you bringing this to our attention. Again, we apologize for any confusion caused by the response to your recent ticket #*******, and we hope you have a wonderful rest of your week.
Customer Answer
Date: 08/06/2024

Complaint: ********

I am rejecting this response because as shown in the attached documents, I was charged for a service I never received. You charged me AND canceled my account, this is fraud and theft.

Sincerely,

Emily M**********
Business Response
Date: 08/06/2024
Hello Emily, thank you for taking the time to follow-up with us about this. We are genuinely sorry for not only any inconvenience this matter might have caused, but for the frustration as well. Our system confirms that you did initially file a ****** dispute (or "chargeback") that was reversed on August 26, 2023, at 02:10 UTC. However, we have escalated your support ticket #******* and a specialist will be following up with you shortly via email in regards to this annual subscription transaction. We are happy to work with you to get this resolved as soon as possible and should you have any questions then please let us know in response to our email. Thank you again!
Initial Complaint
Date:07/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was going through my bank statements and see that I have been billed for a monthly subscription since March 2023...I have never used this service before and I don't even have an account. I know it's crazy that I didn't see it until now but it was such a small amount it went unnoticed. I have been charged $167.86 in total for 14 months and I don't even know what your company does sorry. I was refunded for one month but ** writing to request a full refund. You can probably see that I didnt even log into the account because it wasnt even set up with my primary email. I didnt use the service and thats a lot of money to take from someone who isnt your customer. I asked if there was any activity on the account and your customer service rep avoided the question. Can I please get my money back?
Business Response
Date: 07/27/2024
Hello ********,
Thank you for reaching out about this.

I am sorry for the experience you have had. I located your support request #******* and was able to refund 3 additional charges. I understand you were unaware of the charges and I would be happy to issue a full refund, however our system finalized transactions after six months and the older charges are not available to refund.

You can expect the refunds within 3-5 business days.

If you have any questions please let us know. Thank you and have a great day!

Customer Answer
Date: 07/28/2024

Complaint: 22052180

I am rejecting this response because while I appreciate that gesture I first complained about this in May of 2024 so if your agent had the power to refund another two months there why didnt he? I made it clear from the beginning that I was fine with a partial refund but your reason of your system only letting you go back a certain amount of months is not satisfactory as I imagine you can issue checks. I work with disadvantaged kids who often have to borrow my laptop because they dont have one of their own which is how I imagine I even got into this in the first place, or identity theft. I recognized I shouldve looked at my statements with more diligence but Im assuming you can see the activity on each account and if so you would see zero activity on mine because I was unaware this account even existed. I am tired of free trial scams are when a business offers a product or service for free for a limited time, hoping people will forget or not notice so you can keep banking on it. I looked you up and you have books and magazines that children can access for homework with your free trial and Im sure Im not the only one who has ended in this mess. I truly await the day class action suits against these types of scams become the norm. If you truly want to make this right you should refund me the additional two months I wasted because your customer service tried to give me the run around and you can keep the rest of the money you stole. I use the word stole because I never got any goods in exchange for my subscription.

Sincerely,

*********************************
Business Response
Date: 07/29/2024
Hello ********,

Thank you for following up with us.

As mentioned in our previous response, we are not able to offer any additional refunds due to limitations with our payment processor. This is not a limitation we are able to go around, so we are not able to offer any additional refunds beyond what has already been provided.

With regards to your refund in May, it's important to note that per our Refund Policy, we only issue refunds within the past 30 days. This is why only one charge was refunded. The extra refunds you received in July were done as a one time courtesy. You can view our refund policy here if you wish: **********************

Finally, our Subscriber Agreement does state that the subscription will renew monthly until the account is canceled, as Scribd does not monitor accounts for activity. You can view this agreement here as well: ***********************************

We hope this helps provide some clarity. Thank you again for reaching out to us, and we hope you have a wonderful rest of your week.
Customer Answer
Date: 07/30/2024

Complaint: 22052180

Please confirm youll send the 3 month refund and Ill accept that response

Sincerely,

*********************************

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This business has 1 alert

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Business Response

Customer Answer

Complaint statuses

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

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