Reviews

This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

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  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

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  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

Review Details

• Review fromCrystal H

  Date: 11/02/2025

  1 star
  My family has been subscriber since 2023, consistently opting for the annual plan and valuing the benefits it provides. Unfortunately, recent experiences have raised serious concerns about the direction of the companys policies and its commitment to customer satisfaction.We were explicitly informed our legacy account would be retained under the existing terms. This promise was subsequently withdrawn without clear justification.?The communication surrounding the recent price increase deviated from industry best practices. The lack of advance notice and detailed rationale undermines the trust that long-term members place in the brand. Transparent pricing strategies are essential for maintaining goodwill, especially among early adopters who have supported the platform.Attempts to resolve these issues through executive support channels have been repeatedly unsuccessful. Our tickets have been closed without dialogue suggesting a systemic shortfall in addressing escalated concerns.?Finally, I am concerned about the alignment of the current leaderships expertise with the unique needs of a community focused on books, education, libraries, and cultural engagement. While the new CEO brings valuable experience from a military and financial background, there appears to be a gap in familiarity with nurturing literary and educational ecosystems transparently that are central to this service. Will not recommend this service to anyone.

  Scribd

  Date: 11/04/2025

  Hello *******, thank you for bringing this to our attention!We're truly sorry that you ran into an issue with the renewal of your legacy plan! We understand the transition away from our Legacy plan may be disappointing, and we appreciate your loyalty. We can confirm that your legacy plan failed to renew on September 30, 2025, resulting in the legacy plan *********** part of our commitment to providing greater transparency and access to more bestselling titles, **** introduced new plans designed to give readers more control and predictability. If your subscription would have remained active then you would have kept your legacy plan.However, while Legacy plans are being phased out, this means that resubscribing would only be available under our new plans - we have no way to manually offer legacy plans once they expire or they're ************* assured that our new options offer expanded access and improved features, but we truly value your input and if you have any other questions or concerns then please don't hesitate to reply to your latest support ticket. Thanks again for your time and understanding! -MW

• Review fromCarolyn K

  Date: 10/07/2025

  1 star
  Cancelled my subscription August 22, 2025, and received a confirmation email. The continue to bill me.

• Review fromHaven S

  Date: 09/11/2025

  1 star
  Impossible to cancel, my ****** was getting charged and when I went in to my account I had no subscriptions, so not sure why or how they could still charge me. No phone number, no live agents, just email form looks like automated replies, no humans. Luckily ****** is disputing the charges and blocking further charges. Worst customer service I have seen at what looks like a legit company. MY BBB rating = F+

  Scribd

  Date: 09/13/2025

  Hi ******, thank you for bringing this to our attention!We're truly sorry that you've had this experience. It looks like we located an account responsible for these charges, and requested email verification in response to support ticket #*******, but have not received a reply from you.We've escalated the ticket above and a member of our specialist team will be following up with you via email again today, September 13, 2025. We look forward to working with you to get this resolved as soon as possible.Thanks again! -MW

• Review fromMARK Z

  Date: 08/11/2025

  1 star
  Like every other review on this site, I have had nothing but bad experiences with this organization. I discovered that they have been charging me for their "service" for the past year, though I NEVER subscribed nor authorized any payments. They are removed money directly from my bank account after somehow gaining access to my routing number - (not even through my bankcard). The account, it was stated, was through an email account that I have not had ANY ACCESS TO for over a year - (I retired from that university). As mentioned by others, they have NO TELEPHONE NUMBER and NO LIVE SERVICE REPRESENTATIVES to assist you, answer questions, or solve situations. Instead, I have been forced to deal with email messages. I specifically stated that I wanted my money refunded and they stated that they cannot do that as it has to be handled through my bank - (what?). They said that I had multiple accounts with them - (again a big "what?" from me) and they were merging them into one. They then stated that this "new" account was under the email address that I specifically claimed that I had NO ACCESS to. Obviously, they are a very careful and trustworthy organization. I asked to have EVERY ACCOUNT associated with my name CANCELLED and CLOSED. Now, my fear is what others have reported, they will just keep on billing me! STAY AWAY......FAR AWAY.......MILES AWAY.......EVEN FURTHER......from this company!!!! They have no interest in customer service, honesty, nor responsiblity!

  Scribd

  Date: 08/13/2025

  Hello ****, thank you for reaching out about this. We're truly sorry for any trouble this has caused, and we want to make this right. We've escalated your previous ticket to an account specialist who will be reaching out via email today, August 13, 2025, with some additional information here. Once you receive the response and confirm the disputes involved are closed, we'll gladly work to make this right. Thank you again! -MW

• Review fromMark R

  Date: 07/14/2025

  1 star
  I recently published my book in mid-June of 2025, performed a ****** search, and was shocked to find my eBook version being offered free on the Scribd ******* subscription service website. I never authorized that. My repeated attempts to get Scribd to take down my book has been unsuccessful. They simply refuse to respond. Not only do I need my book taken down (I am considering legal action), I need to understand how this could have happened! I spent six very long years writing my book. For them to steal it and profit off of it without paying me royalties is unconscionable.

• Review fromZach H

  Date: 04/22/2025

  1 star
  Please for the love of god stay away from this company. It will be cheaper to buy the texts you are looking for one time with a legitimate company such as ****** I canceled my subscription in January 2024 after a full year of use. Received a cancellation email and thought I we were square. However almost 1.5 years later I see they still have been charging me every month for $12 despite the cancellation and no record of these transactions on their website. This is predatory and they most certainly are doing this intentionally. The lack of a customer billing phone number also alludes to this. Amidst the process of receiving a refund now. Will update.

  Scribd

  Date: 04/23/2025

  Hello ****, thank you for bringing this to our attention! We're truly sorry for the experience that you've had, and we understand how this would cause frustration for you.Reviewing your support ticket #*******, it appears we were able to locate a potential duplicate account. Can you please respond via email with the requested information? Once we receive that, a member of our escalation team will work to get this resolved as soon as possible.Thanks again! -MW

• Review fromEllen G

  Date: 02/26/2025

  1 star
  I have been a HUGE user and fan of everand for years, i used it almost daily. i told everyone and anyone about this amazing service. BUT out of nowhere they canceled my plan and tried to blame. ******* cancelled my membership with zero explanation or warning, they first claimed it was my fault so i sent screenshots disproving this. then they blamed my bank, again sent screenshots after speaking with my bank directly. After i disproved every excuse they tried to come up with, they finally admitted that THEY themselves Terminated my subscription manually and will not provide any explanation even though there was no violation stating i have no more information on the reasons for the deactivation. Well, i do. I was grandfathered into my affordable subscription from years ago and by cancelling my subscription for unknown reasons i would be forced to re-subscribe with a new plan, unable to get back my original plan because it is no longer offered to new customerswhich i am NOT. Now they are trying to force me to buy a more expensive and significant less valuable subscription. incredibly dishonest, manipulative, and greedy business practice. My ENTIRE book club pays for individual subscriptions but now we all have to cancel and move to audible.

  Scribd

  Date: 02/28/2025

  Thank you for providing us with your *********** mentioned in the ticket you created about this issue, your subscription was canceled when we were unable to renew it for this month's period. According to our payment processor, this happened due to an issue with this payment information and your bank.Please note that we are not able to provide any further information regarding what caused this issue, as we are only able to convey the information given to us by our payment processor.We do again apologize for any inconvenience this issue has caused you, but we hope this helps provide some clarity as to why this happened.

• Review fromCarlene H

  Date: 02/12/2025

  1 star
  I was told by a friend that Scribd/Everand was a good audiobook site, so I decided to give it a try. Initially, I enjoyed the service. However, wanting to cut back on some expenses, I decided to cancel my subscription with the possibility of picking it up again later.
  A couple of months later, I noticed issues with my account and insufficient funds, and I wasn't sure why. When I investigated, I discovered that Scribd was still deducting money from my bank account even though my subscription had been canceled. When I checked my account I saw that they had taken money for three consecutive months.
  When I brought this to their attention, customer support seemed confused and didn’t understand my issue. I provided them with screenshots showing the withdrawals over the three months, as well as emails confirming that I no longer had an account with them. Despite this, I am still fighting to get my refund back. I have also disputed the charges with my bank, but they claim that they are trying to resolve the issue on their end as well.
  I am very disappointed with Scribd for either their mistake or what feels like theft. I might have considered subscribing again, but this experience has left me frustrated. It's been a disappointing ordeal filled with what feels like theft by deception and a lack of empathy.
  Date of experience: February 5, 2025.

  Scribd

  Date: 02/26/2025

  Thank you for bringing this to our attention. If you are receiving charges from us, this means that there is an account with an active subscription that is causing them. We can confirm that there are no recent completed charges connected to the email address that you provided, which means that these charges will be connected to an account under a different email address. We will need to locate this account before we can assist you with any refund requests or with canceling this subscription.Since we were able to locate the ticket you made for this issue, ticket #*******, we have gone ahead and escalated it to our billing team for review. They will follow up with you about this issue as soon as they are able to, so please keep an eye on your inbox for their correspondence. We appreciate your patience in the meantime!

• Review fromAjahnee H

  Date: 01/16/2025

  1 star
  This company has stolen my money and has refused to give me a refund. I have contacted them numerous times. They took the money on Januray 4th. 2025 and I have never recieved any of the in-app purchases that they took money from. If i could give this company 0 stars I would.

  Scribd

  Date: 01/20/2025

  Thank you for bringing this to our attention. We were able to locate the ticket you created for this issue, ticket #*******. We truly apologize for the delay in following up with you about this issue, but we have ensured that your ticket has been escalated and we have also marked it with special priority. We can assure you that our team will follow up with you as soon as they are able to. We appreciate your patience in the meantime, and we again apologize for the delay.

• Review fromRoger B

  Date: 12/09/2024

  1 star
  I never realized I signed up for subscription. I have been charged $11.99 per month for the last three months. I have asked them to chancel my subscription multiple times and can not make any progress.

  Scribd

  Date: 12/19/2024

  Hi *****, thank you for bringing this to our attention. We're so sorry if you didn't receive our response to your support ticket #******* via email on December 10, 2024.We've alerted a specialist about this, and they will be reaching back out to you in response to the same support ticket, requesting email verification for an account that we located.Once you respond to the ticket to verify the email address, we can work to refund any available charge as soon as possible. Thanks again for your time! -MW