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Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scribd has 3 locations, listed below.

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    • Scribd

      460 Bryant Street, #100 San Francisco, CA 94107

    • Scribd

      539 Bryant St Ste 200 San Francisco, CA 94107-1269

    • Scribd

      333 Bush St Ste 2400 San Francisco, CA 94104-2806

    Customer Review Ratings

    1.48

    Average of 50 Customer Reviews

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    Review Details

    • Mark R

      Date: 07/14/2025

      I recently published my book in mid-June of 2025, performed a ****** search, and was shocked to find my eBook version being offered free on the Scribd ******* subscription service website. I never authorized that. My repeated attempts to get Scribd to take down my book has been unsuccessful. They simply refuse to respond. Not only do I need my book taken down (I am considering legal action), I need to understand how this could have happened! I spent six very long years writing my book. For them to steal it and profit off of it without paying me royalties is unconscionable.

    • Zach H

      Date: 04/22/2025

      Please for the love of god stay away from this company. It will be cheaper to buy the texts you are looking for one time with a legitimate company such as ****** I canceled my subscription in January 2024 after a full year of use. Received a cancellation email and thought I we were square. However almost 1.5 years later I see they still have been charging me every month for $12 despite the cancellation and no record of these transactions on their website. This is predatory and they most certainly are doing this intentionally. The lack of a customer billing phone number also alludes to this. Amidst the process of receiving a refund now. Will update.

      Scribd

      Date: 04/23/2025

      Hello ****, thank you for bringing this to our attention! We're truly sorry for the experience that you've had, and we understand how this would cause frustration for you.Reviewing your support ticket #*******, it appears we were able to locate a potential duplicate account. Can you please respond via email with the requested information? Once we receive that, a member of our escalation team will work to get this resolved as soon as possible.Thanks again! -MW

    • Ellen G

      Date: 02/26/2025

      I have been a HUGE user and fan of everand for years, i used it almost daily. i told everyone and anyone about this amazing service. BUT out of nowhere they canceled my plan and tried to blame. ******* cancelled my membership with zero explanation or warning, they first claimed it was my fault so i sent screenshots disproving this. then they blamed my bank, again sent screenshots after speaking with my bank directly. After i disproved every excuse they tried to come up with, they finally admitted that THEY themselves Terminated my subscription manually and will not provide any explanation even though there was no violation stating i have no more information on the reasons for the deactivation. Well, i do. I was grandfathered into my affordable subscription from years ago and by cancelling my subscription for unknown reasons i would be forced to re-subscribe with a new plan, unable to get back my original plan because it is no longer offered to new customerswhich i am NOT. Now they are trying to force me to buy a more expensive and significant less valuable subscription. incredibly dishonest, manipulative, and greedy business practice. My ENTIRE book club pays for individual subscriptions but now we all have to cancel and move to audible.

      Scribd

      Date: 02/28/2025

      Thank you for providing us with your *********** mentioned in the ticket you created about this issue, your subscription was canceled when we were unable to renew it for this month's period. According to our payment processor, this happened due to an issue with this payment information and your bank.Please note that we are not able to provide any further information regarding what caused this issue, as we are only able to convey the information given to us by our payment processor.We do again apologize for any inconvenience this issue has caused you, but we hope this helps provide some clarity as to why this happened.

    • Carlene H

      Date: 02/12/2025

      I was told by a friend that Scribd/Everand was a good audiobook site, so I decided to give it a try. Initially, I enjoyed the service. However, wanting to cut back on some expenses, I decided to cancel my subscription with the possibility of picking it up again later.
      A couple of months later, I noticed issues with my account and insufficient funds, and I wasn't sure why. When I investigated, I discovered that Scribd was still deducting money from my bank account even though my subscription had been canceled. When I checked my account I saw that they had taken money for three consecutive months.
      When I brought this to their attention, customer support seemed confused and didn’t understand my issue. I provided them with screenshots showing the withdrawals over the three months, as well as emails confirming that I no longer had an account with them. Despite this, I am still fighting to get my refund back. I have also disputed the charges with my bank, but they claim that they are trying to resolve the issue on their end as well.
      I am very disappointed with Scribd for either their mistake or what feels like theft. I might have considered subscribing again, but this experience has left me frustrated. It's been a disappointing ordeal filled with what feels like theft by deception and a lack of empathy.
      Date of experience: February 5, 2025.

      Scribd

      Date: 02/26/2025

      Thank you for bringing this to our attention. If you are receiving charges from us, this means that there is an account with an active subscription that is causing them. We can confirm that there are no recent completed charges connected to the email address that you provided, which means that these charges will be connected to an account under a different email address. We will need to locate this account before we can assist you with any refund requests or with canceling this subscription.Since we were able to locate the ticket you made for this issue, ticket #*******, we have gone ahead and escalated it to our billing team for review. They will follow up with you about this issue as soon as they are able to, so please keep an eye on your inbox for their correspondence. We appreciate your patience in the meantime!

    • Ajahnee H

      Date: 01/16/2025

      This company has stolen my money and has refused to give me a refund. I have contacted them numerous times. They took the money on Januray 4th. 2025 and I have never recieved any of the in-app purchases that they took money from. If i could give this company 0 stars I would.

      Scribd

      Date: 01/20/2025

      Thank you for bringing this to our attention. We were able to locate the ticket you created for this issue, ticket #*******. We truly apologize for the delay in following up with you about this issue, but we have ensured that your ticket has been escalated and we have also marked it with special priority. We can assure you that our team will follow up with you as soon as they are able to. We appreciate your patience in the meantime, and we again apologize for the delay.

    • Roger B

      Date: 12/09/2024

      I never realized I signed up for subscription. I have been charged $11.99 per month for the last three months. I have asked them to chancel my subscription multiple times and can not make any progress.

      Scribd

      Date: 12/19/2024

      Hi *****, thank you for bringing this to our attention. We're so sorry if you didn't receive our response to your support ticket #******* via email on December 10, 2024.We've alerted a specialist about this, and they will be reaching back out to you in response to the same support ticket, requesting email verification for an account that we located.Once you respond to the ticket to verify the email address, we can work to refund any available charge as soon as possible. Thanks again for your time! -MW

    • Mary L

      Date: 11/18/2024

      I am filing a complaint due to Everands recent, highly misleading and deceptive practices regarding their subscription plan changes. As a long-time subscriber, I originally paid $11.99 per month for unlimited access to Everands full library of books. Recently, ******* introduced new "Standard" and "Plus" plans and encouraged existing members to upgrade by promising even greater access to titles. I noted that some titles I wanted to get were already locked so I decided to upgrade. I agree completely with ******** in an earlier post. Trusting their promises, I upgraded, only to find that almost all of the titles that were once available are now locked behind an even higher paywall. Everand's "Plus" plan is now $16.99 per month, yet it restricts my access to only three books per month, a drastic reduction from the unlimited access I had before upgrading. I cannot even continue reading books I had started previously. It appears that almost every title is now considered premium. It is absolutely a deceptive and misleading practice. I made my last payment to them today and will cancel before the next payment is due. Very disappointed. It used to be a great service but no longer.

      Scribd

      Date: 01/08/2025

      Hello ****,If we were unable to provide a smoother transition to one of our new subscription plans, we truly apologize.Your satisfaction is paramount to us, and it deeply concerns us to hear that your experience fell short of your expectations.We understand if there's been any confusion regarding content access, and we apologize for this. Due to our licensing agreements with publishers, occasionally titles may expire and be moved between our content catalogs, which may require an unlock to access moving forward. Much like other entertainment subscription services, there's always an ebb and flow of content that we can make available. Not to worry - when you use your monthly unlocks, you can continue to read content in our Unlimited catalog where no unlocks are needed! Unlocked titles are also yours to read or listen to as many times as youd like for the duration of your subscription.Thank you again for sharing your feedback with us, and if there's anything else that we can assist you with then please don't hesitate to contact our support team directly through *********************************. -FC

    • Michelle b

      Date: 11/05/2024

      I am filing this complaint due to Everand’s recent, highly misleading and deceptive practices regarding their subscription plan changes. As a long-time subscriber, I originally paid $11.99 per month for unlimited access to Everand’s full library of books. Recently, Everand introduced new "Standard" and "Plus" plans and encouraged existing members to upgrade by promising even greater access to titles. Trusting their promises, I upgraded, only to find that almost all of the titles that were once available are now locked behind an even higher paywall. One of their representives on social media confirmed that most of their titles are premium now and are therefore locked.
      Everand's "Plus" plan is now $16.99 per month, yet it restricts my access to only three books per month, a drastic reduction from the unlimited access I had before upgrading. When I reached out to customer support, they provided additional book unlocks, which do not address the issue or fulfill the original promise of increased access. Furthermore, they do not allow subscribers to revert back to their previous plan once they have upgraded, leaving subscribers stuck with significantly reduced access at a higher cost.
      This switch is not only financially exploitative but also intentionally misleading. Everand misrepresented the nature of their new plans, convincing users to upgrade for "more access," while in reality offering far less. I feel that this constitutes deceptive advertising and a bait-and-switch tactic designed to push existing subscribers into higher-priced, lower-value plans.

      Scribd

      Date: 01/08/2025

      Hello ********,We want to extend our sincerest apologies for any inconvenience you may have experienced recently, and if we were unable to provide a smoother transition to one of our new subscription plans.Your satisfaction is paramount to us, and it deeply concerns us to hear that your experience fell short of your expectations.We understand if there's been any confusion regarding content access, and we apologize for this. Due to our licensing agreements with publishers, occasionally titles may expire and be moved between our content catalogs, which may require an unlock to access moving forward. Much like other entertainment subscription services, there's always an ebb and flow of content that we can make available. Not to worry - when you use your monthly unlocks, you can continue to read content in our Unlimited catalog where no unlocks are needed!Thank you again for sharing your feedback with us, and if there's anything else that we can assist you with then please don't hesitate to contact our support team directly through *********************************.

    • Elizabeth C

      Date: 10/17/2024

      If i could leave 0 stars, I would. This is an internet book downloading service. After my trial period, I requested my subscription to be canceled. I keep getting excuses for why I should keep the subscription. Uhm no. Fortunately, I have my credit card locked so I haven't been charged. Enough is enough.

      Scribd

      Date: 10/18/2024

      Hello Elizabeth, thank you for taking time to bring this to our attention.

      We're genuinely sorry if you initially ran into any issues when trying to cancel your subscription. Our system confirms that you canceled your subscription and it expired today (October 18, 2024), so there will be no charges moving forward unless you choose to resubscribe at a later date.

      A member of our support team will be confirming the status of your account in a response to your ticket #5844876 as well. If you have any other questions or concerns, please don't hesitate to reply to that ticket and we'll gladly address those for you. Thanks again, and have a great day! -MW

    • Matthew G

      Date: 10/01/2024

      Stay away from these scammers!!! Scribd charged me $119.88 for a year of subscription without sending the warning email they said they would at the end of the free trial period. I did cancel the same day it was billed, but the billing charge went through anyway for the entire year (despite the fact that I got a cancellation notice), so I am not even a member despite them charging me for the year ahead! I sent a "request for a refund" using all the instructions they gave, and within a week of the charge going through, and never heard back from a human, or even got a ticket number. Only an email from "****** Answers" telling me I would hear more soon, but of course I never did. There is no way to actually get a response from a human. My credit card company opened a dispute but Scribd is fighting it and tried to charge them back.

      Scribd

      Date: 10/02/2024

      Hi *******, thank you for bringing this to our attention! We're truly sorry for the experience that you've had, and we want to make this right for you.We've escalated your latest support ticket to an account specialist who reviewed your account and issued a refund of this charge today (October 2, 2024). They'll be following up with you directly via email in response to ticket #******* to confirm this action, so if you have any questions or concerns about this situation then please don't hesitate to let them know.Thank you again for your time and understanding. We hope you have a wonderful rest of your week! -MW

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