Reviews

This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

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  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

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  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

Review Details

• Review fromZach H

  Date: 04/22/2025

  1 star

  Zach H

  Date: 04/22/2025

  Please for the love of god stay away from this company. It will be cheaper to buy the texts you are looking for one time with a legitimate company such as ****** I canceled my subscription in January 2024 after a full year of use. Received a cancellation email and thought I we were square. However almost 1.5 years later I see they still have been charging me every month for $12 despite the cancellation and no record of these transactions on their website. This is predatory and they most certainly are doing this intentionally. The lack of a customer billing phone number also alludes to this. Amidst the process of receiving a refund now. Will update.

  Scribd

  Date: 04/23/2025

  Hello ****, thank you for bringing this to our attention! We're truly sorry for the experience that you've had, and we understand how this would cause frustration for you.Reviewing your support ticket #*******, it appears we were able to locate a potential duplicate account. Can you please respond via email with the requested information? Once we receive that, a member of our escalation team will work to get this resolved as soon as possible.Thanks again! -MW

• Review fromRoger B

  Date: 12/09/2024

  1 star

  Roger B

  Date: 12/09/2024

  I never realized I signed up for subscription. I have been charged $11.99 per month for the last three months. I have asked them to chancel my subscription multiple times and can not make any progress.

  Scribd

  Date: 12/19/2024

  Hi *****, thank you for bringing this to our attention. We're so sorry if you didn't receive our response to your support ticket #******* via email on December 10, 2024.We've alerted a specialist about this, and they will be reaching back out to you in response to the same support ticket, requesting email verification for an account that we located.Once you respond to the ticket to verify the email address, we can work to refund any available charge as soon as possible. Thanks again for your time! -MW

• Review fromMatthew G

  Date: 10/01/2024

  1 star

  Matthew G

  Date: 10/01/2024

  Stay away from these scammers!!! Scribd charged me $119.88 for a year of subscription without sending the warning email they said they would at the end of the free trial period. I did cancel the same day it was billed, but the billing charge went through anyway for the entire year (despite the fact that I got a cancellation notice), so I am not even a member despite them charging me for the year ahead! I sent a "request for a refund" using all the instructions they gave, and within a week of the charge going through, and never heard back from a human, or even got a ticket number. Only an email from "****** Answers" telling me I would hear more soon, but of course I never did. There is no way to actually get a response from a human. My credit card company opened a dispute but Scribd is fighting it and tried to charge them back.

  Scribd

  Date: 10/02/2024

  Hi *******, thank you for bringing this to our attention! We're truly sorry for the experience that you've had, and we want to make this right for you.We've escalated your latest support ticket to an account specialist who reviewed your account and issued a refund of this charge today (October 2, 2024). They'll be following up with you directly via email in response to ticket #******* to confirm this action, so if you have any questions or concerns about this situation then please don't hesitate to let them know.Thank you again for your time and understanding. We hope you have a wonderful rest of your week! -MW

• Review fromShilpa S

  Date: 09/30/2024

  1 star
  I've NEVER posted a complaint about a company on BBB or online. This company bothered me enough to do this. Apparently, I am not alone. Scribd tricks you into a free trial, starts to bill. Not only that, somehow this company billed me for years, and then was able to get my new AMEX information and keep billing me. STAY AWAY! If I could leave ZERO starts, I would, Unethical!

• Review fromJosh A

  Date: 09/21/2024

  1 star

  Josh A

  Date: 09/21/2024

  I used this service while doing research work. Stopped doing research, and attempted for the last 3 months to unsubscribe and STOP the monthly billing. I am STILL fighting with them. They claim they can't look up your account, and other excuses. My credit card *** was helpful and disputed the charges, forgave the charges, etc.. managed to get a refund from them, and they immediately started billing me AGAIN. I may need a lawyer to get this to stop.

  Scribd

  Date: 09/23/2024

  Hi ****, thank you for reaching out about this. I located your ticket ******* and can see we just sent you a reply. If you still have questions please reply directly to the ticket. Thank you for reading with us and have a great day!

• Review fromEric H

  Date: 09/19/2024

  1 star

  Eric H

  Date: 09/19/2024

  ************ that will take your money and make it impossible to cancel your subscription.. STAY AWAY FROM THIS COMPANY!! The website runs you in circles and no one replies back. Their contact number is a fraud. Disputed all charges with ****** and will probably never do online transactions like this ever again.

  Scribd

  Date: 09/20/2024

  Hello ****, thank you for bringing this to our attention! We're truly sorry for any trouble this has caused. While we do not offer phone support at this time, our support team is here to help via email at any time.Reviewing your support tickets, we can confirm that a member of our team has refunded all 3 charges from July, August, and September 2024, so we kindly ask that you allow up to 7 business days for those funds to arrive.Also, we apologize for any confusion regarding the cancelation process, and we appreciate your honest feedback here. Should you decide to read with us again in the future, we recommend reviewing this *********** article to ensure there are no cancelation issues: ************************* course, if you should have any other questions or concerns, please don't hesitate to reply directly to your latest support ticket (#*******) and we'll be happy to help you. Thank you again, and have a great day! -MW

• Review fromEmma T

  Date: 09/03/2024

  1 star

  Emma T

  Date: 09/03/2024

  Like others on here, I also experienced a lot of trouble with Scribd. I could not cancel my membership online (I tried twice). I could not get ahold of their customer service, and the three emails I sent asking for cancellation were not returned (except for one automatic reply). I even tried removing my card from the site. In the end, my bank had to block Scribd from charging me every month. They were only able to get some of my money back. I consider the rest stolen. How a company can do this and still be in business is shocking to me.On another note, their claim that you have "unlimited listening" is a lie. At least in terms of audio books. I found that I could only choose five books I wanted to read a month. Any authors or titles on my wish list were suddenly not available. When I called customer service to ask them how the rules worked regarding that, they couldn't/wouldn't give me a clear answer.I hope the information I provide here will help prevent other people from getting taken advantage of by this company.

  Scribd

  Date: 09/04/2024

  Thank you for bringing this to our attention!To start with, we checked our system and we weren't able to locate either an account with an active subscription or any recent tickets with the email address you provided. Should you still need assistance with your subscription, please reach out to us by creating a ticket directly through this link and one of our agents will be happy to assist you: ********************************* With regards to your concerns about some titles being unavailable, it's important to note that there are various factors that dictate your content availability, such as conditions regarding the terms we have with our publishing partners, cost and popularity, and your personal content consumption level. Of course, our catalog will refresh each month on a date determined by the start of your subscription. Please note that we are not able to provide more specific information regarding this system, and we apologize for any inconvenience this may cause.We hope this helps provide some clarity. In the meantime, we hope you have a wonderful rest of your day!

• Review fromNima N

  Date: 09/02/2024

  1 star

  Nima N

  Date: 09/02/2024

  I strongly advise anyone considering a Scribd subscription to stay away from this service. Scribd has been renewing my subscription for over a year and a half without any notice or notification. This is a deeply opaque and deceptive business practice that feels outright predatory.When I requested a refund, Scribd stated they could only refund a maximum of three months. However, it is evident from other reviews on this very page that they have refunded up to six months for other customers. Their claim that they can only access six payments is also misleading. As a tech veteran who has built multiple e-commerce businesses, I know that maintaining users financial records for seven years is standard practice.Even if accessing these records is difficult, Scribd should do the right thing and issue a refund. The fact that they dont is a clear indication of their priorities and approach to customer service.If you value transparency and fair treatment, I recommend avoiding Scribd altogether.

  Scribd

  Date: 09/03/2024

  Hello ****,We apologize for the experience! Our support team has answered and resolved your ticket #*******. To summarize, we have refunded an additional 3 charges, making it a total of 6 months reimbursed. Please allow a week for the funds to be returned to you.Thank you for taking the time to reach out to us! Have a great rest of your day! -FC

• Review frombill j

  Date: 07/30/2024

  1 star

  bill j

  Date: 07/30/2024

  Like others here, i recently noticed the scribd had been charging me $12.78 for many months. I have never authorized a payment nor had an account with this company. I tried emailing, calling (impossible, no people). My cc company required proof that I'd tried to address the issue with them first, but I could not get ahold of them. These people scammed me out of hundreds of dollars over the past several months, and I still can't get the credit card company or scribd to do anything about it. When the credit card company closes the account, they apparently automatically re-enroll in subscriptions so that doesn't work. help.

  Scribd

  Date: 07/31/2024

  Hello ****,Thank you for bringing this to our attention! We are happy to help with cancellation. I was unable to locate an account with the email addresses provided. We will have to investigate this further, but we will need additional information that is not suitable for this platform. Submit a ticket via this link and your request will be forwarded directly to our support team: bit.ly/social-support-help Thanks! -FC

• Review fromJanice R

  Date: 04/07/2024

  1 star

  Janice R

  Date: 04/07/2024

  Several months ago, I foolishly subscribed to Scribd not knowing that the "free trial" offer was not free. I was subsequently billed twice within that "30-day free trial" offer so I tried cancelling my membership. Unfortunately, for the subscriber anyway, you cannot contact them by phone so I tried using their chat line to do so and was given a ticket number via email for my complaint. Upon looking at the email they sent me, there was no number, no acknowledgement of my complaint, nothing. I went onto their site and cancelled my membership and was told that I still had til mid-April to use the account. That was in March. I contacted my bank and disputed the transaction. I was forced to change debit cards so they would no longer be able to withdraw any funds from my account. I thought all was well. Then, this morning I received a notice from my bank stating that Scribd had tried again to withdraw funds from my account but was denied...thank God! This company is a scam! If you look up Scribd online as an ereading option, there are reviews about it that say it's a good option to say Kindle Unlimited. What they don't tell you is that Scribd has multiple complaints against them for fraud. Buyer beware! If I could give Scribd less stars than one, I would.

  Scribd

  Date: 04/08/2024

  Hello Janice, we appreciate your message! We've reviewed your account, but we do not see the subscription was canceled, which is why you were charged. We've canceled the subscription to ensure no more charges are attempted. We also removed your payment information. Hope this was helpful! Thanks again and have a great rest of your day!