Reviews

This profile includes reviews for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

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  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

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  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

Review Details

• Review fromJanice R

  Date: 04/07/2024

  1 star

  Janice R

  Date: 04/07/2024

  Several months ago, I foolishly subscribed to Scribd not knowing that the "free trial" offer was not free. I was subsequently billed twice within that "30-day free trial" offer so I tried cancelling my membership. Unfortunately, for the subscriber anyway, you cannot contact them by phone so I tried using their chat line to do so and was given a ticket number via email for my complaint. Upon looking at the email they sent me, there was no number, no acknowledgement of my complaint, nothing. I went onto their site and cancelled my membership and was told that I still had til mid-April to use the account. That was in March. I contacted my bank and disputed the transaction. I was forced to change debit cards so they would no longer be able to withdraw any funds from my account. I thought all was well. Then, this morning I received a notice from my bank stating that Scribd had tried again to withdraw funds from my account but was denied...thank God! This company is a scam! If you look up Scribd online as an ereading option, there are reviews about it that say it's a good option to say Kindle Unlimited. What they don't tell you is that Scribd has multiple complaints against them for fraud. Buyer beware! If I could give Scribd less stars than one, I would.

  Scribd

  Date: 04/08/2024

  Hello Janice, we appreciate your message! We've reviewed your account, but we do not see the subscription was canceled, which is why you were charged. We've canceled the subscription to ensure no more charges are attempted. We also removed your payment information. Hope this was helpful! Thanks again and have a great rest of your day!

• Review fromKelsey W

  Date: 04/03/2024

  1 star

  Kelsey W

  Date: 04/03/2024

  Their 30 day catalog policy isnt well explained and isnt transparent at all. It should be better stated how things work on their website upon subscribing. I hope one day something like Scribd will come along with a true unlimited amount of books and runs them out of business.

  Scribd

  Date: 04/04/2024

  Hello ******, thank you for taking the time to write a review. We try to put as much information as possible on our website, but we know that some things can fall through the cracks. If you have a specific question that needs further clarification, please submit a ticket here: ********************************* Thanks again and enjoy the rest of your day! -FC

• Review fromLaura C

  Date: 02/25/2024

  1 star

  Laura C

  Date: 02/25/2024

  I never subscribed to this service but somehow they accessed my credit card via Apple Pay and began charging me. I went on-line to cancel but no action. For months i received offers for a free or discounted trail even after they started charging my card. Eventually they provided a partial refund but refused the full refund. The balance of $25.71 they owed me was covered by my credit card company but I wanted to alert others to SCRIBD's fraudulent behavior.

  Scribd

  Date: 02/26/2024

  Hello there, thank you for your message! We understand you already have a ticket open with us. Please respond with the ticket number and we will see if we can take additional steps. Thanks! -FC

  Scribd

  Date: 02/26/2024

  Hello there, we have located your ticket and your account. We see that you signed up for a free trial on June 14, 2023, but the trial was not canceled, which is why you were charged. We have provided all of the refunds our system allows (6 months), as transactions made prior to a certain date are inaccessible for refund, as they are finalized. We hope this information was helpful. Thanks again and have a great rest of your day! -FC

• Review fromJustina G

  Date: 02/23/2024

  1 star

  Justina G

  Date: 02/23/2024

  STAY AWAY! I got the app for one thing which I rarely used. I tried to cancel and they have made it impossible to do. My next step is just to tell me credit card company it's fraud.

  Scribd

  Date: 02/24/2024

  Hello *******, thank you for bringing this to our attention. We apologize for any frustration this might have caused you!It looks like we located a duplicate account and have attempted to get verification of the email address on that account through your open support ticket #*******. If you could please reply to our latest email with the full spelling of the redacted email address in that response, we'll gladly get this resolved for you to ensure your subscription is canceled right away.If you have any other questions, please let us know in your reply and we'll address those as well. Thank you again, and have a great day!

• Review fromBea V

  Date: 02/15/2024

  3 stars

  Bea V

  Date: 02/15/2024

  I would like to know how many times my documents have been downloaded. How can I get that info? also, is it possible to get that info from you if I take down the docs? Thanks

  Scribd

  Date: 02/16/2024

  Hey there, **** Thanks for reaching out, and we'd be happy to look into this. Can you please create a support ticket using this link: *************************************** doing so, if you could please update your review here and provide your 7-digit ticket number, we can locate your case and escalate it so that a specialist can follow up with you as soon as possible. Thanks again, and have a great day!

• Review fromSam P

  Date: 01/01/2024

  1 star

  Sam P

  Date: 01/01/2024

  Scribd's claim of "read without limits" is deceptive has left me frustrated & betrayed. Their customer service is virtually non-existent. Scribd's misuse of "read without limits" tarnishes their credibility. Limited access, and deleted reading lists make it an unpleasant experience. Beware this false promise of "read w/o limits" b/c there are. Consider alternatives for genuine reading satisfaction. I've submitted 5 tickets, closed solved no response and my experience is now worse. Instead of trying to resolve the issue and save a customer, this is what the agent wrote to me " I'm happy to help if you'd like me to assist you in the cancellation process. Just let me know if you'd like to cancel now, and I'll take care of that for you." I am not satisfied with the agent or this company.

  Scribd

  Date: 01/02/2024

  Hi ***, we're so sorry for any inconvenience this might have caused! It appears that our support team has been in communication with you in regards to this matter in ticket #******* where we did provide clarification that while you may find some titles not immediately available, there will always be something to read, which you can learn about here: ************************* apologize for any confusion this might have caused but you're welcome to review our Subscriber Agreement for more information as well: ************************* you have additional questions or concerns, we're always happy to work with you to address those as soon as possible if you follow-up with us via email. Thank you!

• Review fromJacob H

  Date: 12/02/2023

  1 star

  Jacob H

  Date: 12/02/2023

  I canceled my subscription well before today Dec 2 and was still charged $11.99. I went to the customer support and it said I canceled my subscription. I went further in and found what I need to get a refund but I have to wait to get my money back that this company stole from me! I canceled my subscription and money still was taking out. Please dont get the free trial, they are just gonna take your money after you cancel and make you wait. This is even if I get my money back. Please beware about using this company and their free trial. If you want to keep it cool but if not please dont get the free trial.

  Scribd

  Date: 12/06/2023

  Hello *****, thank you for making us aware of your situation! We are sorry about the experience. Our support team has responded to your ticket #*******, requesting additional information from you. To summarize, we believe we have locate a second account, where the charges belong to.. Please reply back to the ticket and provide us with the information we need to move forward with your request. Thanks! -FC

• Review fromTara B

  Date: 12/01/2023

  1 star

  Tara B

  Date: 12/01/2023

  I enrolled in a one-month free trial on Sept. 29, 2023 and canceled my membership in mid-October. I am 100% certain that I canceled the membership. Regardless, Scribd fraudulently charged me for the two subsequent months following my cancelation, stealing a total of $26.02. I emailed customer service twice demanding a refund, but have not received a response. Scribd is running a blatant scam and needs to be stopped.

  Scribd

  Date: 12/02/2023

  Hi ****, thank you for bringing this to our attention! We apologize for any frustration this has caused as it does appear your subscription was not canceled before the free trial renewal date of October 29, 2023 as seen in our Subscriber Agreement (**********************). However, we've confirmed the subscription was successfully canceled on November 29, 2023, and there will be no future charges.Since one of your charges appear to have been refunded, we've followed up with you in response to ticket #******* regarding the second charge as it's in an open PayPal dispute. Once you provide the requested information in that ticket, we'll gladly work with you to get this resolved as soon as possible. Thanks again!

• Review fromTanya C

  Date: 09/19/2023

  2 stars

  Tanya C

  Date: 09/19/2023

  Scribd began with many good books but all disappeared without explanation. This service is not free. We should not be charged premium prices for old or obscure books. Please improve your selection or allow refunds dissatisfactory service.

  Scribd

  Date: 09/20/2023

  Hi there, *****! Were so sorry about any confusion here with our library.While you may find some titles not immediately available, there will always be something to read! Our article here, ********************** can help you with this, or feel free to connect with our support team directly by following the link here: ************************************ you reach out to us through that link, please update your review with the support ticket # you receive and we'll have someone get back to you as soon as possible. Thanks! -MW

• Review frompaolo f

  Date: 09/19/2023

  1 star

  paolo f

  Date: 09/19/2023

  The app is working fine. I rate with one star because my account was shut down without me asking for it and I had to resubscribe with a higher monthly fee.A fraude.*************************

  Scribd

  Date: 09/20/2023

  Hello *****, I was able to find your support ticket #******* and wanted to reach out to see if you had any questions. I can confirm that on May 17, 2023 your subscription was canceled via PayPal and a total of 5 refunds were issued. When you signed back up on May 24, 2023, your monthly price did increase. Scribd reviews subscription prices regularly to ensure that we can continue to deliver incredible value to our customers when they access the worlds largest digital library. I hope this helps, if you have any questions you please do not hesitate to submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help
  Thanks! -LC