Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

255 total complaints in the last 3 years.
58 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a charge to my credit card for Scribd, in the amount of $12.97. It is currently showing a recurring charge very month (starting in June). I have not started a subscription with Scribd or any of it's affiliates. I attempted to use the "Forgot Password" link and NEVER received an email to reset a password. I wanted to be sure that I had not started this account. I would like a refund of the $12.97 and to cancel a subscription that someone started with my CC number. I do not have an account number associated with this business that I can provide.
Business Response
Date: 07/09/2025
Hello ****** thank you so much for bringing this to our attention! We definitely understand how unexpected charges can cause concern, and we want to make this right to ensure there are no further charges.
Can you please contact our support team directly by filling out the form on this link: *********************************? When doing so, please be sure to include any transaction details that you have available, along with a screenshot of the transaction details.
Once we receive this, we'll ensure your case is escalated to the appropriate team as soon as possible. Thank you again! -MW
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have charges on my account for ********************** subscription for May 1st, June 1st, and July 1st of 2025. Please refund when I canceled this subscription. You did not even send an email confirmation for the charge. This is unacceptable behavior.
Business Response
Date: 07/09/2025
Hello there, one of our support agents have responded to this users help desk ticket #*******. The user should send any follow up questions or concerns via that ticket. Thanks! -GT
Customer Answer
Date: 07/09/2025

Complaint: 23575065

I am rejecting this response because:

a refund was not given
Sincerely,

***** S
Customer Answer
Date: 07/10/2025
I have not gotten communication and a resolution from this agent. I need a refund, thanks.
Customer Answer
Date: 07/10/2025
***********
Business Response
Date: 07/11/2025
Hello *****, thank you for following up on this. We're truly sorry if you did not receive our previous response to your support ticket #******* on July 9, 2025. For clarification, we can confirm that your free trial subscription was not canceled, resulting in the continued charges as our Subscriber Agreement does require cancelation to prevent future charges. However, we successfully canceled your subscription and refunded all 3 charges on July9, 2025. Please allow up to a week to see those funds posted to your account. If you should have any other questions then please don't hesitate to follow-up to our latest email and we'll be happy to help. Thanks again! -MW
Customer Answer
Date: 07/14/2025

Complaint: 23575065

I am rejecting this response because:
The refunds have not been given, I need to receive a confirmation email.

Sincerely,

***** Shalimhaiem
Business Response
Date: 07/15/2025
Hello there, as informed in their help desk ticket #*******, refunds for 3 charges were processed on July 9th. Refunds may take up to 5-7 business days to appear, depending on the bank. Should no refund appear within the 5-7 business days, we recommend reaching out to the payment processor for more information. Thanks!-GT
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have cancellation confirmations from this business dated 4/18/2025 and yet SCRIBD has continued to quietly charge my card ***** each month on 4/23, 5/23 and 6/23. I have not used their service for one second and assumed it was cancelled when I ended the subscription back on 4/18 (I have email receipts showing this). Contacting them is extremely difficult by design so I am making sure to leave a complaint here. I expect a full refund of each month fraudulently charged to my account, I also expect all details of my account to be deleted so that my card and profile information are not used fraudulently again.
Business Response
Date: 06/26/2025
Hello *****,

Thank you for reaching out.

I do apologize for any trouble. I show you opened up a ticket for this on June 25th, and we responded the same day with more information. Your ticket# is 6368450.
We did not have a record of cancellation for the account, and we refunded all your charges as a gesture of goodwill. If you had additional questions, please let us know.
Warm regards,
****
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago I noticed that I was being charged repeatedly by the business (scribd) for $11.99. I promptly cancelled the subscription I was unaware I still had (I know I have interacted with their service once before, but I believed at the time that I had cancelled any subscriptions with them) and received an image confirming my cancellation. However, looking online, it seems others have had severe difficulty cancelling their subscriptions and still receive charges despite cancellation and the confirmation of their cancellation. I’m just looking to get some help in making sure that I am no longer charged for this service that I do not use and have no plans to use in the future.
Business Response
Date: 06/25/2025
Hello Joshua,

Thanks for reaching
out.

I am so sorry for
any trouble. We will need more information from you in order to locate the
account responsible for the charge as I could not locate any charges or a
subscription under your current email address. We will need to collect this information
on a more secure platform.

Please open up a
ticket here: **************************
This ticket will go
directly to my inbox so I can get this handled for you as soon as possible. I
will be actively monitoring my inbox for your email.

Best,
****
Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Joshua E****
Initial Complaint
Date:06/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Scribd.com is silently, quietly removing uploads of their customers that are actually public record court documents, free speech to the universe under the First Amendment. Even worse, it appears that they are removing those documents under the Digital Millennium Copyright Act ("DMCA") without first notifying the poster/author, thus circumventing the federal remedy of filing a Counter-Notice to keep it up. It also appears that they appear to be targeting their subscribers based on religious, political, racial, ethnic, sexual, and other constitutionally prohibited reasons.
Business Response
Date: 06/15/2025
Hi there, this user has a Help desk ticket #******* regarding this issue. This ticket will be handled by our specialized team and the user should keep an eye out for a response from them. Thank you! -GT
Customer Answer
Date: 06/16/2025

Complaint: 23470591

I am rejecting this response because we have not heard from anyone at SCRIBD since we first began to contact them starting Saturday June 14, 2025. No responses whatsoever, even today.

Sincerely,

***** *********
Business Response
Date: 06/17/2025
Hello Rahul,

Thank you for reaching out.

We have received your email, ticket#*******. We have escalated this directly to the team that handles these types of issues.
They will be reaching out to you as soon as possible. If you have any additional questions, please use your current ticket to correspond with.
Best,
****
Customer Answer
Date: 06/17/2025

Complaint: 23470591

I am rejecting this response because we still have not heard from the company SCRIBD.

Sincerely,

***** *********
Business Response
Date: 06/18/2025
Hello Rahul,
Thank you for your message.
I see that you are already in contact with a support agent regarding ticket #*******. This ticket is being handled by a specialized team that manages these types of requests. Please allow some time for them to get back to you. We kindly ask that you continue to communicate through the open ticket for any further updates or inquiries.
Thank you for your patience.
Best,
****
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Scribd website has no cancel subscription button on their website. All of their help menu information says (below). The accounts page has NO END/CANCEL subscription button. This means there is no way to end a subscription once you sign up. I want to end my subscription but I can't. After an online search, I can see MANY others also with this problem - clearly an unethical ************ resolution: CANCEL MY SUBSCRIPTION and put a clear cancel subscription button on your ********** cancel your subscription:Log into your account on the ********************** or Everand website Navigate to your account page ** the ********************** Details section of Your Account, click on "End My Subscription" (for some members, this may appear as "Cancel Subscription")Once you click on the link to start the cancellation process, you'll see a few pages of confirmations. Read and review before moving forward.Youll know that your subscription has been successfully canceled when you see a confirmation message displayed. We'll also send a confirmation email to the email address registered to your account.
Business Response
Date: 06/04/2025
Hello *****,

Thank you for reaching out.

I am sorry you had trouble canceling your subscription!

While we're sorry to see you go, your membership with us has been canceled as you requested.

Should you purchase a new membership in the future, you can cancel it anytime from Your Account page: *********************************************. When you cancel your membership, we'll make sure it's active until the end of the current billing period that you've paid for, but we'll not bill you again once it expires. Your free account will remain active, so you can still share documents and use our free features. In some cases, full versions of documents available on Scribd may only be visible to Scribd subscribers.

We have more detailed instructions on our help topic: How to cancel your subscription: **********************************************************.

If we can help with anything else, please don't hesitate to let me know. Have a great rest of your day!
Best,
****
Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Thank you for cancelling my account. You MUST fix your website to include the cancellation button as instructions suggest in your help pages. The HIGH number of online complaints against your business suggest that has not been fixed in a long time. I am dissappointed in the amount of time I have had to waste to unsubscribe while your busness tries to extend peoples contracts by unscrupulous means. Do better.

Sincerely,

***** *********
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Obtained access to an **** vehicle parts diagram through SCRIBD. **** downloaded their app. Bitdefender immediately blocked and sanitized it. **** and SCRIBD had tried to download a ton of malware on my computer when installing their fraudulent app. The malware was capable of destroying my system and files.
Business Response
Date: 06/03/2025
Hello *****,

Thank you for reaching out.

I apologize for any trouble, but we are not affiliated with ****. The security and safety of our users are of utmost importance to us. We take such reports seriously, and rest assured, our website undergoes regular security checks, and we have not identified any actual security threats or malware on our platform.

That being said, we would like to take a look at this document for you, so we can investigate further.

Please just open up a ticket here: *********************************. This will go directly to our inbox, and we will be able to assist you as soon as possible.
Best,
****
Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with ********************** and an active paid subscription in March of 2018. I then cancelled that subscription with email verification from Scribd in June 2021. However, after reviewing my credit card statements, I have found that Scribd has continued a recurring, monthly charge on a new credit card that was never associated with my Scribd account. I don't know if this is error or fraud on Scribd's part, but they have erroneously charged me on a monthly basis for the last 4 years when I do not even have an active subscription with them.
Business Response
Date: 06/02/2025
Hello *********,

Thank you for reaching out.

I apologize for any trouble. We do show your subscription was canceled on May 22, ******************************* the screenshot sent. We do not show a subscription under your current email address used for the complaint.
This means the subscription is located under a different email address which we will need to find. We do show you opened up a ticket with us, ticket#*******.
Our agent followed up with you requesting more information in order for us to locate the account yesterday, June 1st. Please follow up on your currently opened ticket with the information requested, and we will be able to find the account to put a stop to the charges.
Any further questions, please use your open ticket to correspond with.
Warm regards,
****
Customer Answer
Date: 06/02/2025

Complaint: 23403126

I am rejecting this response because: Although, I appreciate the efforts on Scribd's part to resolve this issue, I am still not satisfied with the explanation provided by them in the previous message. I have checked all of my email addresses for any associated Scribd accounts, and none of them show an associated or previously-associated Scribd account. I am currently working with the Scribd support team, however, I still cannot understand how my current credit card is being billed for their services as I have never provided them with this credit card information. The credit card I used for the original subscription is no longer active, and the current credit card being billed is not the same company as that original credit card. Therefore, I cannot accept this response until these issues are resolved.

Sincerely,

********* ****
Business Response
Date: 06/03/2025
Hello *********,

Thank you for your reply.

I apologize for any trouble. I show our agent was able to assist you on ticket#*******, and they were able to find the account responsible as you had multiple accounts with us.
I show we refunded your most recent charge and canceled the subscription. As a one-time customer service gesture, I have refunded the following additional charges:

-April 19, 2025 x ***** USD
-March 19, 2025 x ***** USD
-February 19, 2025 x ***** USD
-January 19, 2025 x ***** USD
-December 19, 2024 x ***** USD

Please note, this is now the max amount of refunds allowable. Transactions older than 180 days are inaccessible to us as the payments have long been finalized in our system.

Please allow 3 to 5 days for the additional refunds to reflect on your account. If you need anything else, please let us know.
Best,
****
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i canceled my account with them for a monthly subscription via chat MONTHS ago and they have been consistently charging me and non responsive
Business Response
Date: 05/05/2025
Hi there, we have responded to this users Help Desk ticket #******* and are awaiting there response. Further responses can be sent there for further assistance. Thanks! -GT
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unauthorized charge to Credit Card by Scrbd. Even their site shows I neverade a purchase or even gave them my information. This is fraud, I have no idea how they obtained my payment information!
Business Response
Date: 05/01/2025
Hello Wallace,

Thank you for reaching out.

I do apologize for any trouble, and we would be happy to help you resolve this. We will need to collect some billing information from you on a more secure platform in order to find the account responsible for the charges as we show your account is currently deleted with no active subscription on it.
Please open up a ticket here: *********************************. If you look on your bank statement and find a 9-digit order number (It is usually shown like this: Scribd**********), please include that in your first response as that will enable us to find the account for you quickly to put a stop to the charges and review the account for refund eligibility.
This ticket will go directly to my inbox. I will be actively monitoring my inbox for your ticket so we can get this resolved for you ASAP. Any further questions, please just let us know.
Best,
GM

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Scribd is NOT a BBB Accredited Business.