Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Scribd came to BBB’s attention in March 2010. A review of complaints was completed in July 2024.

Consumers are urged to review the following link regarding accounts and cancellation information.
https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-subscription

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

262 total complaints in the last 3 years.
60 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago I noticed that I was being charged repeatedly by the business (scribd) for $11.99. I promptly cancelled the subscription I was unaware I still had (I know I have interacted with their service once before, but I believed at the time that I had cancelled any subscriptions with them) and received an image confirming my cancellation. However, looking online, it seems others have had severe difficulty cancelling their subscriptions and still receive charges despite cancellation and the confirmation of their cancellation. I’m just looking to get some help in making sure that I am no longer charged for this service that I do not use and have no plans to use in the future.
Business Response
Date: 06/25/2025
Hello Joshua,

Thanks for reaching
out.

I am so sorry for
any trouble. We will need more information from you in order to locate the
account responsible for the charge as I could not locate any charges or a
subscription under your current email address. We will need to collect this information
on a more secure platform.

Please open up a
ticket here: **************************
This ticket will go
directly to my inbox so I can get this handled for you as soon as possible. I
will be actively monitoring my inbox for your email.

Best,
****
Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Joshua E****
Initial Complaint
Date:06/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Scribd.com is silently, quietly removing uploads of their customers that are actually public record court documents, free speech to the universe under the First Amendment. Even worse, it appears that they are removing those documents under the Digital Millennium Copyright Act ("DMCA") without first notifying the poster/author, thus circumventing the federal remedy of filing a Counter-Notice to keep it up. It also appears that they appear to be targeting their subscribers based on religious, political, racial, ethnic, sexual, and other constitutionally prohibited reasons.
Business Response
Date: 06/15/2025
Hi there, this user has a Help desk ticket #******* regarding this issue. This ticket will be handled by our specialized team and the user should keep an eye out for a response from them. Thank you! -GT
Customer Answer
Date: 06/16/2025

Complaint: 23470591

I am rejecting this response because we have not heard from anyone at SCRIBD since we first began to contact them starting Saturday June 14, 2025. No responses whatsoever, even today.

Sincerely,

***** *********
Business Response
Date: 06/17/2025
Hello Rahul,

Thank you for reaching out.

We have received your email, ticket#*******. We have escalated this directly to the team that handles these types of issues.
They will be reaching out to you as soon as possible. If you have any additional questions, please use your current ticket to correspond with.
Best,
****
Customer Answer
Date: 06/17/2025

Complaint: 23470591

I am rejecting this response because we still have not heard from the company SCRIBD.

Sincerely,

***** *********
Business Response
Date: 06/18/2025
Hello Rahul,
Thank you for your message.
I see that you are already in contact with a support agent regarding ticket #*******. This ticket is being handled by a specialized team that manages these types of requests. Please allow some time for them to get back to you. We kindly ask that you continue to communicate through the open ticket for any further updates or inquiries.
Thank you for your patience.
Best,
****
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Scribd website has no cancel subscription button on their website. All of their help menu information says (below). The accounts page has NO END/CANCEL subscription button. This means there is no way to end a subscription once you sign up. I want to end my subscription but I can't. After an online search, I can see MANY others also with this problem - clearly an unethical ************ resolution: CANCEL MY SUBSCRIPTION and put a clear cancel subscription button on your ********** cancel your subscription:Log into your account on the ********************** or Everand website Navigate to your account page ** the ********************** Details section of Your Account, click on "End My Subscription" (for some members, this may appear as "Cancel Subscription")Once you click on the link to start the cancellation process, you'll see a few pages of confirmations. Read and review before moving forward.Youll know that your subscription has been successfully canceled when you see a confirmation message displayed. We'll also send a confirmation email to the email address registered to your account.
Business Response
Date: 06/04/2025
Hello *****,

Thank you for reaching out.

I am sorry you had trouble canceling your subscription!

While we're sorry to see you go, your membership with us has been canceled as you requested.

Should you purchase a new membership in the future, you can cancel it anytime from Your Account page: *********************************************. When you cancel your membership, we'll make sure it's active until the end of the current billing period that you've paid for, but we'll not bill you again once it expires. Your free account will remain active, so you can still share documents and use our free features. In some cases, full versions of documents available on Scribd may only be visible to Scribd subscribers.

We have more detailed instructions on our help topic: How to cancel your subscription: **********************************************************.

If we can help with anything else, please don't hesitate to let me know. Have a great rest of your day!
Best,
****
Customer Answer
Date: 06/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. Thank you for cancelling my account. You MUST fix your website to include the cancellation button as instructions suggest in your help pages. The HIGH number of online complaints against your business suggest that has not been fixed in a long time. I am dissappointed in the amount of time I have had to waste to unsubscribe while your busness tries to extend peoples contracts by unscrupulous means. Do better.

Sincerely,

***** *********
Initial Complaint
Date:06/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Obtained access to an **** vehicle parts diagram through SCRIBD. **** downloaded their app. Bitdefender immediately blocked and sanitized it. **** and SCRIBD had tried to download a ton of malware on my computer when installing their fraudulent app. The malware was capable of destroying my system and files.
Business Response
Date: 06/03/2025
Hello *****,

Thank you for reaching out.

I apologize for any trouble, but we are not affiliated with ****. The security and safety of our users are of utmost importance to us. We take such reports seriously, and rest assured, our website undergoes regular security checks, and we have not identified any actual security threats or malware on our platform.

That being said, we would like to take a look at this document for you, so we can investigate further.

Please just open up a ticket here: *********************************. This will go directly to our inbox, and we will be able to assist you as soon as possible.
Best,
****
Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account with ********************** and an active paid subscription in March of 2018. I then cancelled that subscription with email verification from Scribd in June 2021. However, after reviewing my credit card statements, I have found that Scribd has continued a recurring, monthly charge on a new credit card that was never associated with my Scribd account. I don't know if this is error or fraud on Scribd's part, but they have erroneously charged me on a monthly basis for the last 4 years when I do not even have an active subscription with them.
Business Response
Date: 06/02/2025
Hello *********,

Thank you for reaching out.

I apologize for any trouble. We do show your subscription was canceled on May 22, ******************************* the screenshot sent. We do not show a subscription under your current email address used for the complaint.
This means the subscription is located under a different email address which we will need to find. We do show you opened up a ticket with us, ticket#*******.
Our agent followed up with you requesting more information in order for us to locate the account yesterday, June 1st. Please follow up on your currently opened ticket with the information requested, and we will be able to find the account to put a stop to the charges.
Any further questions, please use your open ticket to correspond with.
Warm regards,
****
Customer Answer
Date: 06/02/2025

Complaint: 23403126

I am rejecting this response because: Although, I appreciate the efforts on Scribd's part to resolve this issue, I am still not satisfied with the explanation provided by them in the previous message. I have checked all of my email addresses for any associated Scribd accounts, and none of them show an associated or previously-associated Scribd account. I am currently working with the Scribd support team, however, I still cannot understand how my current credit card is being billed for their services as I have never provided them with this credit card information. The credit card I used for the original subscription is no longer active, and the current credit card being billed is not the same company as that original credit card. Therefore, I cannot accept this response until these issues are resolved.

Sincerely,

********* ****
Business Response
Date: 06/03/2025
Hello *********,

Thank you for your reply.

I apologize for any trouble. I show our agent was able to assist you on ticket#*******, and they were able to find the account responsible as you had multiple accounts with us.
I show we refunded your most recent charge and canceled the subscription. As a one-time customer service gesture, I have refunded the following additional charges:

-April 19, 2025 x ***** USD
-March 19, 2025 x ***** USD
-February 19, 2025 x ***** USD
-January 19, 2025 x ***** USD
-December 19, 2024 x ***** USD

Please note, this is now the max amount of refunds allowable. Transactions older than 180 days are inaccessible to us as the payments have long been finalized in our system.

Please allow 3 to 5 days for the additional refunds to reflect on your account. If you need anything else, please let us know.
Best,
****
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i canceled my account with them for a monthly subscription via chat MONTHS ago and they have been consistently charging me and non responsive
Business Response
Date: 05/05/2025
Hi there, we have responded to this users Help Desk ticket #******* and are awaiting there response. Further responses can be sent there for further assistance. Thanks! -GT
Initial Complaint
Date:04/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unauthorized charge to Credit Card by Scrbd. Even their site shows I neverade a purchase or even gave them my information. This is fraud, I have no idea how they obtained my payment information!
Business Response
Date: 05/01/2025
Hello Wallace,

Thank you for reaching out.

I do apologize for any trouble, and we would be happy to help you resolve this. We will need to collect some billing information from you on a more secure platform in order to find the account responsible for the charges as we show your account is currently deleted with no active subscription on it.
Please open up a ticket here: *********************************. If you look on your bank statement and find a 9-digit order number (It is usually shown like this: Scribd**********), please include that in your first response as that will enable us to find the account for you quickly to put a stop to the charges and review the account for refund eligibility.
This ticket will go directly to my inbox. I will be actively monitoring my inbox for your ticket so we can get this resolved for you ASAP. Any further questions, please just let us know.
Best,
GM
Initial Complaint
Date:04/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Scribd Audio books has been charging me for an annual subscription and a monthly. They continued to charge me monthly after I switched to yearly. I sent multiple emails to no avail. Please respond
Business Response
Date: 04/27/2025
Hello there, We have responded to this users Help Desk ticket #*******. Any further inquiries can be sent through this ticket. Thanks!
Customer Answer
Date: 04/28/2025

Complaint: 23252709

I am rejecting this response because: They have not refunded me. They stated they would extend my subscription but have not done so. I stated that I would accept a 1 year extention which is still much less than is owed to me. If they extend the subscription to October 2026 then I will accept that. Thank you

Sincerely,

***** ********
Business Response
Date: 04/29/2025
Hello there, we have responded to the users Help desk ticket. They can send any further response there. Thanks!
Initial Complaint
Date:04/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
online, I signed up for a one month trial subscription to Scribd.com, July 2023. The service did not have the books or Texts I was searching for and I emailed a cancellation notice August 2023 within the one month cancellation period. I was billed the next month for a subscription to the Scribd service. I emailed again saying I had cancelled the order with the trial period and to please refund the month's charge and to cancel my subscription. I received a reply stating that the service had been cancelled and the charge to my account had been refunded. The subscription was not cancelled and the billing charges continued for now 20 months at $11.99 per month.
Business Response
Date: 04/21/2025
Hello Laura,

Thank you for reaching out.

I apologize for any trouble. I could not locate an email from you requesting a cancellation under the email address you have provided to us.
I have canceled the subscription for you and refunded the following charges:

-April 16, 2025 x 11.99 USD
-March 16, 2025 x 11.99 USD
-February 16, 2025 x 11.99 USD
-January 16, 2025 x 11.99 USD
-December 16, 2024 x 11.99 USD
-November 16, 2024 x 11.99 USD

Please note, this is the max amount of refunds we can provide. Transactions older than 180 days are inaccessible to us as the payments have long been finalized in our system. We do apologize for any inconvenience this may cause.

Please allow 3 to 5 business days for the refunds to reflect on your account.

If you need anything else, please let us know. Have a great day!
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They took money out of my account for a subscription, which I did not subscribe to. I have never used their service, and I did not even know what the company did. So I wrote them to request a refund. I also filed a complaint with ******. I have now been contacted by 5 different customer service associates. I was promised a refund when ****** closed the claim, which they have done. So I told them and told them to proceed with the refund. Then a customer service associate e-mailed me back and told me that they won't issue it because ****** decided the case in their favor. The only reason ****** did this was because they had no way to prove anything and told me to contact the SCRIBD. So I did. They have lied to me and stole my money. I am asking for a refund of $119.88, which they just took out of my accout and for last year's amount of the same that I didn't even know they tool out. They have horrible customer service. I have never dealt with such an unethical company.
Business Response
Date: 04/16/2025
Hello Wendy,

Thank you for your reply.

We are sorry for any trouble. We were unable to refund because there was an active ****** dispute. Once the dispute is closed, it can take several days to reflect on our end. However, we have refunded your recent charge in full in the amount of 119.88 USD. Please allow 3 to 5 business days for the amount to reflect on your account.

I have also responded directly to your ticket, ticket#*******, with this information.

Best,
**

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Scribd is NOT a BBB Accredited Business.