Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will not stop billing me for their services even though I for one tried to cancel within the 30 day trial period, secondly, after support ignored my cancellation request, and continued billing me, I reached out on numerous different occasions and still have not had any success. Support either acknowledges they are trying to locate the account, or just does not reply. The unauthorized charges continue. I want a FULL REFUND for charges on 9/28 AND 11/16/25 (***** each) of *****

  Business Response

  Date: 11/20/2025

  Hi ********,

  Thank you for bringing this to our attention! We're so sorry for any concern this might have caused, but the good news is that we were able to resolve this issue through your support ticket #*******. 

  For clarification, we have removed the credit card information on file, canceled the subscription linked to your card, and deleted the account associated with this payment information; you should not see any additional charges from Scribd, Inc. moving forward. We were able to refund both charges as well, so you should see these funds credited back to your account within 5 business days, though this can occasionally take longer depending on your banks practices.

  If there's anything else that we can do for you, please let us know. Thanks again! -MW

  Customer Answer

  Date: 11/20/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:11/19/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used their trial offer, canceled twice 3 times now and never had a card on file with them . They have charged my account twice now. One created an overdraft fee. They refuse to let you talk to anyone other the text type stuff or email.

  Business Response

  Date: 11/19/2025

  Hello *****,

  Thank you for bringing this to our attention. We sincerely apologize for any concern this has caused, and we want to make this right! Please note that we are unable to bill you for a canceled subscription, so it seems possible that the cancelation was unsuccessful or there's another account involved here.

  We located your support ticket #******* and a member of our escalation team has followed up with you directly via email to request additional details so we can locate these charges in our system. Once you provide that information, we can work on getting this resolved for you as soon as possible. Thanks again! -MW

• Initial Complaint

  Date:11/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I realized that I had been charged for two months to scribd subscription I did not agree upon....I have emailed them several times....they finally emailed me back but they just told me a Gmail I didn't recognize was associated with the account....I explained to them that I didn't know that Gmail and I wanted my money back.....there was one time the money was taken out of a card ending in 29 that I no longer have access to so I want both refunds returned to my ****** card. They then tried to take out another ***** like 3 days ago....I can't cancel it because I don't know the email address associated with the account....so I asked them to please cancel for me and for my two refunds of *****.....i have yet to hear back from them.....this dispute has been going on since October when I first noticed....and I told them I would contact you if they did not work with me.....well it's been a month and I still don't have my money back....so here I am....again I need to make it well known I don't have the card anymore ending in 29.....so the refund needs to go back to my ****** card.....

  Business Response

  Date: 11/15/2025

  Hi ****, thank you for bringing this to our attention! We're truly sorry for any concern this has caused, and we want to make this right.

  A member of our escalation team has replied to your support ticket #******* via email to confirm that we've blocked this account, removed your ****** information, and refunded both charges. You can expect these funds to be posted to your account within the next 5-10 business days.

  Should you have any other questions, please reply directly to your support ticket and we'll be happy to address those. Thank you again! -MW

  Customer Answer

  Date: 11/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:11/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Scribd has overcharged me for several years due to internal billing errors and refuses to issue a refund, despite acknowledging the mistake. Instead, they offered me six months of free service which is something I do not want or consider fair. I have calculated that I was overcharged by at least $138.21 CAD, and I am requesting that Scribd reimburse me this amount.I signed up for Scribd in May 2018, and my original email confirmation clearly stated that I would be billed $8.99 USD per month. That was the agreed-upon price at sign-up, and I never received a notification that the billing currency would change.However, after reviewing my transaction history, I discovered that I was billed in EUR instead of USD at various points without my consent or knowledge. These currency changes resulted in higher charges than the listed subscription rate.Upon closer inspection of my billing history, I found the following pattern:In 2019, I was charged in USD while using a UK bank ******* October 2019, I switched to my ************* card, but charges continued in USD.Eventually, without any changes from my side, Scribd began charging me in EUR, even though my billing information remained Canadian.From November 2019 to February 2020, I was charged in EUR.From March 2020 to April 2022, I was charged in USD.From May 2022 to 2025, I was charged in EUR.Throughout this period, I never changed my location or billing location (it always remained the same), and had no reason to expect these unauthorised currency switches.I contacted Scribds customer support multiple times. Eventually, a support representative acknowledged that the problem was caused by an internal error. When I asked for a refund, they said they were "unable to issue partial refunds" and offered me six months of free service instead, which I explicitly declined. I repeatedly requested escalation to someone with refund authority but they insisted there was no one with the ability to approve a reimbursement.

  Business Response

  Date: 11/18/2025

  Hello *********,

  Thank you for reaching out about this! We understand your concern regarding the additional taxes/fees incurred related to the currency that your subscription was billed under - and we are truly sorry for any trouble this has caused you.

  We've reviewed your ticket history and can confirm this issue was escalated for review. We've also received confirmation that we do not have the ability to issue partial refunds. As you have been advised, you're welcome to use the 6-month free subscription time that we've added to your account, and we apologize that no further actions are available at this point in time.

  Thank you for your understanding! -MW

  Customer Answer

  Date: 11/19/2025

   
  Complaint: 24121192
  
  I am rejecting this response because:
  
  This is not a complaint about "additional taxes or fees." That is a misrepresentation of the issue. My complaint is about being overcharged for several years. At times by several dollars per month due to Scribd deciding to bill me in the wrong currency, without my consent. This directly violated the terms I agreed to when I signed up, which was $8.99 USD/month (confirmed in my May 2018 email receipt). The issue is not a partial refund for taxes or currency fees. The issue is that Scribd charged me more than the agreed subscription price, by billing in EUR at inconsistent rates without my knowledge or permission. Over time, this resulted in me being overcharged by at least $138.21 CAD. At no point did I change my billing country, my payment method, or consent to these currency changes. Scribd support previously acknowledged that this is a company error, not a user choice or tax issue. 
  
  As a global subscription-based company that processes international payments, it is not credible to claim Scribd is unable to issue a refund for a known internal billing error. Refunding overcharges is a basic function of any legitimate billing system.
  This was not a user error. This was a systemic issue admitted by Scribd, yet they continue to refuse to refund the money wrongfully taken. I explicitly declined the offer of six months of free service because I had already paused my account intentionally as I'm no longer interested in the service. I am not seeking goodwill credit, I am requesting a refund for money that should never have been charged.
  
  This issue is not about a one-time glitch or a subjective complaint. This is a documented breach of billing transparency and a failure to honour the agreed terms. I hope Scribd reconsiders its approach and chooses to resolve this responsibly. I am asking once again for a full refund of the $138.21 CAD overcharge.
  
  Sincerely,
  
  ********* *********

  Business Response

  Date: 11/19/2025

  Hello *********,

  Thank you for following up on this. We're truly sorry for any trouble this has caused, and we appreciate that you've brought this to our attention.

  As advised, we have confirmed there are no further actions available on our end at this time. If you seek further assistance regarding any previous charges and do not wish to use the remainder of the 6-month subscription credit that was provided than we would recommend that you work with your bank moving forward.

  Thank you again for your time! -MW

  Customer Answer

  Date: 11/20/2025

   
  Complaint: 24121192
  
  I am rejecting this response because:
  
  Their reply is evasive, misleading, and ultimately a complete avoidance of responsibility. I entered into an agreement with Scribd for a specific price and currency. They violated that agreement without my consent and instead of taking responsibility, they offered me free months for a service I dont want.
  Yet they continue to refuse reimbursement, citing a supposed inability to issue partial refunds, a claim that is highly implausible for a global subscription business. This is a policy decision, not a technical limitation.
  
  To make matters worse, they keep referencing a 6-month subscription credit as if I accepted it. I did not. I explicitly declined it, because I had already paused my account and no longer wished to use the service. Offering credit I didnt ask for, cant use, and dont want is not a resolution; its a cop-out.
  
  I have kept detailed documentation of the overcharges, including monthly billing data and exchange rate calculations. I have been more than reasonable in my requests. What Im asking for is not a favour, its a refund for money that should never have been taken from me.
  
  This is not a minor complaint. This is a clear breach of billing transparency, customer trust, and consumer protection. I urge the BBB to keep this case open and continue holding Scribd accountable.
  
  Sincerely,
  
  ********* *********

• Initial Complaint

  Date:11/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed yesterday that someone has shared 3 of my bank statements to scribd. My bank statements which I think have been up for a couple of months now are up for the world to see. Showing my payment dates, amounts, account info, address etc. ************ pays no attention to documents being shared. There are thousands of bank statements on there. Total invasion of my privacy and my financial safety. I have spoken to my bank and changed info and blocked transactions from being taken out of my account but it is temporary. After that I will probably have to close my account.

  Business Response

  Date: 11/06/2025

  Hello ******, thank you for reaching out about this! We have a dedicated team that handles these types of inquiries. Please open a ticket using the form on this link: *********************************. Alternatively, you can send an email directly to ******************************** When doing so, please be sure to include a link to the content in question and we'll be sure to escalate your case as soon as possible. Thanks again! -MW

• Initial Complaint

  Date:11/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed to Scribd in 2019 to access a manual for a **** truck. I cancelled after one year. Scribd created a second account for me and restarted my subscription. They have continued to bill me through November 2025. I have tried to contact them multiple times through their "Contact us" chat/email with no result. I have tried to cancel and the cancelation fails. I have tried to call on the contact us number published on the Scribd website. There has been no answer to the calls. At some point my account was upgraded to a "premium" account and the monthly price was increased.I did finally get the subscription cancelled today (11/5/25). I have paid a total of $735.27 for no services. I feel a refund of 1/2 that amount is reasonable ($367.63).

  Business Response

  Date: 11/06/2025

  Hello *****, thank you for bringing this to our attention! We're truly sorry for any trouble here, and we're happy to make this right in order to prevent additional charges as soon as possible.

  We do not offer phone support at this time, and we could not locate a support ticket under your current email address. Please open a ticket with our support team directly using this link, and be sure to include a screenshot showing the full transaction details as well: *********************************.
  

  Once you've done this, please provide your 7-digit ticket # and we'll investigate this on our end to provide any assistance needed, including issuing any refunds that may be available. Thanks again! -MW

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This online website has been taking $11.99 out through my ****** for 6 months now. I have on a number of occasions emailed the support with the only option of communication they supply on there website. I have never once got a response back. I have no idea how they are even able to do this. I never signed up for this sign. I had no clue what it was until looking it up after it started taking money. I've asked them serval times to please take ****** and bank card out of their system but always left with no response. I'm only asking for all the money that was taken with out my authorization and to have my information taken out of their system. Please and thank you

  Business Response

  Date: 10/22/2025

  Hello *******,

  Thank you for bringing this to our attention! We're truly sorry for any trouble here and we understand your concerns about being billed, so we want to make this right.

  It appears that there are no support tickets associated with the email address that you provided, *****************************. If you could please reply with the latest 7-digit ticket number, or the email address that you used to reach out to our support team, we'll locate your case and ensure it's escalated to our payment team as soon as possible.

  Thanks again! -MW

  Customer Answer

  Date: 10/24/2025

   
  Complaint: 24050822
  
  I am rejecting this response because: I. Never received a ticket number. I never received any response at all. And yes I have tried contacted from my email and my daughters which is ************************** I can proved copy's of my bank statements where it's taken fees out and I can supply screenshots of the emails I have sent. But I have not once received any thing from the company. No response no ticket number. 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 10/24/2025

  Hi ******,

  Thanks for the update on this! We're truly sorry for the trouble here, and we understand just how frustrating this must be.

  We've confirmed there are no tickets associated with your name or the email addresses that you've provided: ******************** or **********************************.

  Not to worry - you can submit a ticket using this link and it will be routed to our support team: *********************************. You'll also receive a ticket # at that time, which you can provide and we can ensure your case is reviewed as soon as possible.

  Thanks again for your time and understanding - we look forward to getting this resolved for you! -MW

• Initial Complaint

  Date:10/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my subscription on May 27, 2025 and I am still being charged. I have contacted on three occasions and still being charged.

  Business Response

  Date: 10/19/2025

  Hello there, thanks for reaching out. Our team has responded to this users Help desk ticket #******* and requested further information. The user can respond there for further assistance. Thanks! -GT

• Initial Complaint

  Date:10/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a happy subscriber with Scribd / Everand since 2021. I am in multiple book clubs and have recommended the app to many people. I believe it is a low cost option for what you receive. I was on the monthly plan until 2023 when Scribd and Everand joined and I was offered the opportunity to move to a yearly subscription option - which I did. In November of 2023 I realized that I was receiving multiple email confirmations from the App Store for my subscription. I called and was told that there was only one charge on file. I trusted that this was the case and continued with the service until April 2025 when they changed the format once again. Last month, I received a bill for the yearly subscription fee so I went on the app to look at the account information and realized that they had been charging me a monthly and a yearly fee since September of 2023. When I reached out to the company to dispute the double charge, I was told that it is too late and they will not reimburse me because it's been over 60 days. I would like the two duplicate charges - the 2023 and 2024 yearly fees reimbursed since I had already paid the monthly fees.

  Business Response

  Date: 10/16/2025

  Hello *********, thank you for reaching out about this!

  We understand your concern regarding those previous charges. Please note that while we do not have the ability to refund charges outside of the last 6 months, our team would be happy to work with you to make this right, and a member of our escalation team is reaching out to your via email regarding this situation.

  If you have any questions then please let us know and we'll gladly address those. Thanks again! -MW

• Initial Complaint

  Date:10/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a Scribd customer in 2022 and had cancelled by account in 2022. In 2025, I received charges to my credit card from Scribd in June and August of 2025 without my consent! I had to have ****** put a block on the company from charging me again because the people I spoke to at Scribd only suggested that I remove my subscription, which has been removed since 2022! Fast forward to October 2025, they then charged my MOM's credit card! This is very deceitful of a company to behave in this manner.

  Business Response

  Date: 10/11/2025

  Hello ******, thank you for bringing this to our attention. We're truly sorry for any concern this has caused, and we understand just how frustrating unexpected charges can be.

  We've located your support ticket #******* and it appears you may have another account in our system, so a member of our team is reply directly to that ticket via email to obtain some more information from you.

  Once you follow-up with us about this, we'll gladly work with you to get this resolved and ensure there are no further charges moving forward. Thanks again! -MW