Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/9/2025 I saw an ad on ******** for *******, an audio book subscription service. The ad stated Read 3 books FREE with the Everand Plus trial. After signing up for the trial, I only had access to one free book. Upon reaching out to their support, they said While the Plus plan offers more than one unlock to subscribers, the trial period is limited to a single unlock. At the end of your trial, your paid subscription will open access to 3 unlocks per month; at this time we are unable to offer an early start to your paid subscription. This is clearly false advertising.

  Business Response

  Date: 09/10/2025

  Hi there, thanks for reaching out! We have shared this users feedback to our team. Customer feedback is by far the best source of information for us, and we sincerely appreciate the insight. Please let us know if theres anything else we can do to help, or if the user has any further feedback they would like to share. Thanks again for contacting us! -GT

  Customer Answer

  Date: 09/10/2025

   
  Complaint: 23866094
  
  I am rejecting this response because:

   Their ads are blatantly untrue. They need to modify their ads to reflect the service they are actually willing to offer. 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 09/11/2025

  Hello *****, thank you for following up on this! We're truly sorry for the experience that you've had.

  Further review shows that a member of our team has addressed your concern here through support ticket #*******, and we credited 2 additional unlocks to your account on September 10, 2025. 

  We hope this helps, but please let us know if you have any other questions. Thanks again! -MW

  Customer Answer

  Date: 09/11/2025

   
  Complaint: 23866094
  
  I am rejecting this response because:

  I really appreciate that this has been made right for me. However, it isnt right that you are still running deceptive ads  

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed unathorized billing to Scribd on my bank account. Upon further investigation, I realized that my identity had been stolen to create a ficticious account. The account username was not a name, but actually one of the passwords that I use online. I reached out to the organization via an email that was listed on the Scribd website. They asked me to send the following:
  type of card
  the last 4 digit of the card number
  the date and amt of the last transaction.
  
  I received a response from an email address with a personal name and (Scribd) written in parenthesis. This person requested following:
  
  The first 6 digits of the card billed (Please do not send the full card number)
  Is this debit/credit card charged part of a shared or joint bank account? If so, are there any other card numbers I should check for?
  
  Of course, I did not send this information, and told them I would not. I received another email stating that they cannot find the account and for me to send my bank statement showing the line items. I sent them a snippit of the charges, without sending any other personal information.
  
  I was charged six payments of $11.99 each. The payments were from March to August and was made on the 28th of each month, totalling $71.94.

  Business Response

  Date: 09/02/2025

  Hello there, this user is being assisted via their Help Desk Ticket #*******. We are currently waiting for their reply. We look forward to hearing back! Thanks! -GT

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription to Scribd. I have attempted to cancel the subscription, but have not been successful. I am seeking support to resolve my issue.

  Business Response

  Date: 08/29/2025

  Hi *******, thank you for bringing this to our attention! We're so sorry that you've run into an issue canceling your subscription.

  We're happy to help with this, but we were unable to locate a paid account under your current email address, so please open a support ticket containing your account details using this link: *********************************.

  Once your ticket is received, we'll follow up with you as soon as possible to confirm cancelation. Thank you! -MW

• Initial Complaint

  Date:08/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a one month trial of Scribd. At the end of that month, I found I was not using the service and cancelled. Scribd continued to charge my card, and also began charging me for a SECOND account beginning several weeks later. Total cost has been $215.82 since last October. I cancelled again in June, and Scribd continued to charge me for the second account that I did not sign up for. I have written to their customer support and received responses that have no relevance to my case or my questions (in some cases appear to be auto or AI generated responses with exactly the same language of prior responses). Scribd claims they can only issue refunds for charges that have occurred within the last 30 days...this is a nonsense "policy" that relies on people's inattention as a source of income. Typical legal statute of limitations on overcharging (or even accidental billing) in these circumstances is measured in years, not days, regardless of a company's stated policy. I do not intend to rest on this until we land on a reasonable solution.

  Business Response

  Date: 08/26/2025

  Hi there, Thanks for reaching out. We would be happy to look into this! The user can submit a ticket at ********************************* to be connected to one of our support agents. We look forward to assisting! Thank you! -GT

• Initial Complaint

  Date:08/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged my card twice without authorization, when I emailed them they wanted me to verify the first 6 and the last 4 of my card number, and asked to me verify an email I didnt recognize and have never used. Its been over a week since there was any communication with them. Filed a second complaint and still nothing. I had never heard of this company nor used their services. I just want my money back.

  Business Response

  Date: 08/19/2025

  Hi there, it looks like on of our support agents has assisted this user via their Help Desk ticket #*******. Any additional questions or concerns can be sent there! Thanks! -GT

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account on **********************/Everand for which I pay $12.95/mo. On 8/17/25, I went to access a title and was told I needed to change plans to "unlock" the title. Except then I discovered there was a plan that was one dollar less than mine ($11.95) that allowed for more access than my $12.95 plan. I wrote to them complaining about this and asking them to credit me for overpaying for less service and they told me they wouldn't do it. They offered to refund my August payment and cancel my account. So they have been ripping me (and, I presume, others) off.

  Customer Answer

  Date: 08/18/2025

  Hello,

   

  After telling the company I was complaining about (Scribd) that I had issued a complaint to the BBB, they resolved the issue to my satisfaction. How do I mark it as resolved in BBB?

   

  Thanks,

  ***** *********

  Customer Answer

  Date: 08/18/2025

  Hello,

  
  

  I am writing to let you know that after I informed the company I had reached out to the BBB, they addressed my complaint to my satisfaction. Is it possible to resolve it in your system?

  
  

  Thank you,

  ***** *********

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/29/2025 I received an unauthorized transaction from company Scribd in the amount of $18.38. I immediately tried to contact Scribd via their phone number they provided on the transaction: ************. This telephone number turn out to be invalid. I emailed their support and never received a response. Today, 8-1-2025 I received a second unauthorized transaction from *****. Again I've tried contacting this company to no avail. This is fraudulent behavior and I am seeking accountability.

  Business Response

  Date: 08/02/2025

  Hello *********, thank you for reaching out about this! While we do not offer phone support at this time, we're truly sorry for any delay in response to your previous support request. We've escalated your case and a specialist is following up with you via email to request some additional information, so we can work to track down the account responsible and issue any available refund(s) as soon as possible. Once you receive that email, and reply with the requested details, we'll work to get this taken care of as soon as possible. Thank you again! -MW

• Initial Complaint

  Date:07/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered two unauthorized charges from Scribd, Inc. on my personal debit card totaling $25.50. I have never signed up for Scribd, Everand, or SlideShare. The charges occurred on:**** 2, 2025: $12.75 July 2, 2025: $12.75 I contacted Scribd support, provided my name, the first 6 and last 4 digits of the card (****** / 2726), and a bank statement showing the **** charge. They eventually refunded the July charge and confirmed that the account using my card was deleted, acknowledging it was not mine. However, they have refused to refund the **** charge despite both charges being tied to the same unauthorized subscription.I confirmed that the card is personal, not shared, and that I never created an account or subscribed to any of their services. Their refusal to refund both charges is inconsistent and unacceptable.I am a homeless mother with an infant and cannot afford to have money taken from my account without permission. Im requesting that the remaining unauthorized charge be refunded immediately.

  Business Response

  Date: 07/27/2025

  Hello there, per the users Help desk ticket #*******, we have refunded the additional months charge. Any further questions or concerns can be sent to the ticket. Thanks!

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to complaint ID ******** and find that the resolution itself is satisfactory to me, as I did receive a full refund and confirmation that my account was canceled.

  However, I want to be clear that the overall experience was extremely unsatisfactory. I had to contact Scribd over ten times, and they continuously refused to take responsibility or issue a refund until after I filed a complaint with the Better Business Bureau. Only then did they finally reverse course and refund the additional charge. That timing is no coincidence.

  
  

  The fact that it took escalating to a formal complaint just to be taken seriously is unacceptable. While the matter is now resolved, I would not recommend this service to anyone, and I will continue to share my experience so others can avoid similar issues.

  
  

  Sincerely,

  ****** *******

• Initial Complaint

  Date:07/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not even aware of this Scribd company until I started to take a closer look to my bank account last month. They have been charging me monthly fees of $11.99 for a long time. I contacted them trying to find a resolution. Apparently I did a free trial for something hidden, and cancelled it right away, but they kept charging me. Their response is that my account is in fact not active and they dont know why Ive been charged, but they refused to issue a refund. This is fraudulent and I tried reasoning with them but to no avail. They are asking me to send photos of my credit card and such, so I reported them to my bank because they have no intention to assist in solving my issue.

  Business Response

  Date: 07/26/2025

  Hello *****, thank you for bringing this to our attention. We sincerely apologize for this experience, and your ticket #******* has been escalated for further review. They will be following up with you via email in response to that ticket to confirm the actions taken, which includes refunding charges from within the last 180 days. If you have any other questions, please let them know. Thank you again! -MW

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account on May 20, 2025. My account showed it was canceled. On June 21, 2025, I was charged. I sent an email to support asking for a refund. They informed me my account was closed so they needed more information. I didn't have more information since my account was closed. On July 21, 2025, I was charged again and still no resolution had been made to refund my account. They found another account under my name and merged the two accounts. When they did that, it erased all the payment history. So, there is now not a record of my canceling in May. All of my conversations with ********* ******** have resulted in little progress. I was given a refund for this month, but I am still waiting on a refund for the months of May/June. I asked to speak to a supervisor. She has ignored my request. All I want is a refund. I will not let this company scam me.

  Business Response

  Date: 07/23/2025

  Hello there, thanks for reaching out. Upon looking into this, we are unable to find a ticket submitted from the email this user provided. The user can submit a ticket here: ********************************* or provide the 7 digit ticket number for us to investigate further. Thanks!