Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

169 total complaints in the last 3 years.
73 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I discovered two unauthorized charges from Scribd, Inc. on my personal debit card totaling $25.50. I have never signed up for Scribd, Everand, or SlideShare. The charges occurred on:**** 2, 2025: $12.75 July 2, 2025: $12.75 I contacted Scribd support, provided my name, the first 6 and last 4 digits of the card (****** / 2726), and a bank statement showing the **** charge. They eventually refunded the July charge and confirmed that the account using my card was deleted, acknowledging it was not mine. However, they have refused to refund the **** charge despite both charges being tied to the same unauthorized subscription.I confirmed that the card is personal, not shared, and that I never created an account or subscribed to any of their services. Their refusal to refund both charges is inconsistent and unacceptable.I am a homeless mother with an infant and cannot afford to have money taken from my account without permission. Im requesting that the remaining unauthorized charge be refunded immediately.
Business Response
Date: 07/27/2025
Hello there, per the users Help desk ticket #*******, we have refunded the additional months charge. Any further questions or concerns can be sent to the ticket. Thanks!
Customer Answer
Date: 07/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that the resolution itself is satisfactory to me, as I did receive a full refund and confirmation that my account was canceled.
However, I want to be clear that the overall experience was extremely unsatisfactory. I had to contact Scribd over ten times, and they continuously refused to take responsibility or issue a refund until after I filed a complaint with the Better Business Bureau. Only then did they finally reverse course and refund the additional charge. That timing is no coincidence.

The fact that it took escalating to a formal complaint just to be taken seriously is unacceptable. While the matter is now resolved, I would not recommend this service to anyone, and I will continue to share my experience so others can avoid similar issues.

Sincerely,
****** *******
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my account on May 20, 2025. My account showed it was canceled. On June 21, 2025, I was charged. I sent an email to support asking for a refund. They informed me my account was closed so they needed more information. I didn't have more information since my account was closed. On July 21, 2025, I was charged again and still no resolution had been made to refund my account. They found another account under my name and merged the two accounts. When they did that, it erased all the payment history. So, there is now not a record of my canceling in May. All of my conversations with ********* ******** have resulted in little progress. I was given a refund for this month, but I am still waiting on a refund for the months of May/June. I asked to speak to a supervisor. She has ignored my request. All I want is a refund. I will not let this company scam me.
Business Response
Date: 07/23/2025
Hello there, thanks for reaching out. Upon looking into this, we are unable to find a ticket submitted from the email this user provided. The user can submit a ticket here: ********************************* or provide the 7 digit ticket number for us to investigate further. Thanks!
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
During the latter part of 2024, I subscribed to an online document service at www.scribd.com, which billed me at a rate of $12.96 per month. I cancelled that service in November 2024. However, in February 2025 I discovered that Scribd was continuing to bill my **** credit card. I then called their customer service department and explained the problem. They agreed to cancel my subscription and refund my money. I forgot about the matter until July 2025 when I noticed in my credit card statements that Scribd had never refunded any of my money and they had actually billed me for January through May for the cancelled service. I emailed their customer support again. In order to process my request for refund, they asked me for information (username, email address, and Order ID) that they already had. When I replied, they agreed to refund the payments, but only for the last 3 months, not the full amount they charged.
Business Response
Date: 07/22/2025
Hi there, this user was assisted in their Help Desk ticket #*******. As stated by our Support Agent in their ticket, transactions made prior to a certain date are inaccessible for refund, as they are finalized. We refunded the last 3 months of charges, but were unable to provide additional refunds. We apologize for the inconvenience. Thanks! -GT
Customer Answer
Date: 07/24/2025

Complaint: 23632379
I do not accept the Scribd response to resolve this complaint. As evidenced by attached email chain between Scribd and myself, their reply is a verbatim quote of their nonsensical excuse for not returning my money that precipitated the filing of my complaint in the first place.

Let me make the following points:

1.The facts of the case are that on two separate occasions, Scribd made unauthorized charges on my credit card, which is a crime (fraud/***** theft)

**** lieu of taking pursuing a criminal complaint, I was willing to accept return of the stolen funds as remedy and restitution. They are refusing.

3.Their claim that they cannot return my money because the transaction is finalizedhas no legal basis whatsoever. Some arbitrary, internally generated procedural rule does not legally relieve them of the responsibility for returning the money they stole.

4.Repetition of the claim in their response to the complaint demonstrates that they are not taking this BBB process seriously.

5.Their refusal to provide restitution, along with the fact that it occurred twice,clearly indicates that the improper charges to my credit account were not accidental. It is obvious that they deliberately help themselves to other peoples money knowing that many will not notice the relatively small charge with its vague transaction code. If victims do discover the fraudulent charge and complain, their specious finalized transaction excuse then ensures that they will be able to retain some of the money they stole. Its a win-win situation for them as a business strategy.

Since fraud of this nature is a common criminal ruse on the internet and exactly the kind of dishonest business practice that the BBB was formed to prevent, I request that the BBB open a full investigation of Scribd to determine how wide-spread this illegal practice is in this company. If there are other victims, then the appropriate law enforcement agencies should be contacted to take action as necessary.

Sincerely,

***** ******
Customer Answer
Date: 07/24/2025
Proceed with the complaint to return funds. I will pursue a criminal prosecution via a different mechanism (FTC/CPB). Thank you.
Business Response
Date: 07/24/2025
Hello *****, thank you for following up on this!
Reviewing both your support ticket #*******, along with your account registered under **************************, we can confirm that your Scribd, Inc. subscription was not canceled until June 2, 2025, and this is why you were billed. We do not monitor accounts for activity and, as seen in our Subscriber Agreement, **********************, our subscriptions will continue to renew until they have been canceled.
We can also confirm that we've now issued the maximum number of refunds available within our system, going back to February 22, 2025. While we'd be happy to issue additional refunds, we have no way to refund transactions outside of this, but we assure you that the subscription has fully expired and we have removed your payment details from our system.
Again, we apologize for any inconvenience here. If you did receive email confirmation that the subscription was canceled earlier than June 2025, please follow up with us through support ticket #******* with a screenshot of that confirmation email, and we'll gladly investigate this for you. Thank you again for your time and understanding! -MW
Customer Answer
Date: 07/25/2025

Complaint: 23632379
I am rejecting this response. Per my previous explanation, Scribd has no legal basis for not returning IN FULL all money that was taken from a credit account without authorization. Your excuse is a red *******: internal company procedures do not create some sort of statute of limitations that magically exempts you from returning all of the money you stole from me.

For the record, I did not collect a screen shot or other documentation when I canceled the service online in late 2024 because I assumed (incorrectly it seems) that Scribd would operate in good faith and actually perform the task. Similarly, I did not obtain documentation in Jan/Feb 2025 when I called your customer support, and they told me on the phone that they would cancel my account and return my money. I again took the verbal assurance in good faith; I did not realize that I might have to go to court over this. Only when it happened twice did I suspect that this process may be part of a deliberate scheme to enhance your revenue stream.

-- ***** ******
Business Response
Date: 07/25/2025
Hello *****, thank you for the response here. We're truly sorry for the trouble, but we do not offer phone support as we provide assistance with support requests via email, as seen on our official "Contact Us" page: *********************************************;If you spoke to someone over the phone, please provide the phone number that you called so that we can look into this.
Otherwise, we're truly sorry to say that we have no way to refund transactions outside of the last 180 days as this is what is allowed by our payment processor. We'd be happy to offer some free subscription time as an alternative resolution, so don't hesitate to reply to your support ticket if you'd want to proceed with this action and we'll gladly work from there.
Thank you again! -MW
Customer Answer
Date: 07/28/2025

Complaint: 23632379

I am rejecting this response because, as I explained in previous correspondence, the business' refusal to pay the money owed to me has no legal basis. I decline the offer of additional services in kind that I do not want.

Sincerely,

***** ******
Initial Complaint
Date:07/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im being billed monthly $11.99 SCRIBD *********
Business Response
Date: 07/19/2025
Hi ******, thank you for bringing this to our attention! We're truly sorry for any trouble here, and we want to make this right to prevent further charges as soon as possible.
We kindly ask that you please open a ticket with our support team using this link, and be sure to include the same information you've provided here: *********************************.
We'll ensure your case is escalated to an account specialist who will gladly investigate this, and provide a refund if available. Thanks again! -MW
Initial Complaint
Date:07/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: April 25, 2023 March 25, 2025 Amount paid: $11.99/month for 23 months (approx. $275 total)What the business committed to provide: Access to Scribds subscription services Nature of the dispute:I was automatically charged by Scribd every month from April 25, 2023, to March 25, 2025. During this period, I never used the service or even logged into my account. I was unaware that the subscription had continued past the trial period or initial payment, and I received no clear communication or reminders regarding the ongoing charges.Attempts to resolve the issue:I contacted Scribd and was told that they only refund payments made within the last 30 days. However, this policy feels unfair considering I never used the service at all for nearly two years.Desired resolution:I respectfully request a full refund of the charges made during the unused subscription period, totaling approximately $275.Thank you for your help facilitating a resolution
Business Response
Date: 07/18/2025
Hello ****, thank you for bringing this to our attention! It looks like you submitted support ticket #******* regarding these charges. A member of our support team will be following up directly via email with more information on this situation, and asking for you to close any ****** dispute that may be open as we do not have the ability to refund transactions involved in open disputes. If you could please reply to this ticket as soon as possible, we'll gladly work from there to further assist you. Thanks again! -MW
Customer Answer
Date: 07/25/2025

Complaint: 23621950

I am rejecting this response because:
To Whom It May Concern at BBB and Scribd,

Thank you for your follow-up. However, I find Scribds continued insistence that I must first close the ****** dispute before any refund can be issued both problematic and deeply concerning.

Let me reiterate a few key points:

1. **I did not knowingly authorize or use this service** since the initial free trial years ago. There is **zero activity on the account**, which ********************** has acknowledged they do not monitor.

2. **I never received any reminder emails or renewal notices** during the time I was being silently charged. My inbox contains no billing-related communication from Scribdonly customer service replies and marketing survey requests. This contradicts Scribds claim that reminders were sent. (Proof attached.)

3. Scribds representative has stated multiple times (screenshots provided) that **refunds are only possible if I first close the ****** case**, which puts me at significant risk of losing all recourse with no guarantee of action once the case is closed. I view this as **coercive and non-transparent** business practice that erodes consumer protection.

4. Scribd admits that **no cancellation was ever submitted**, yet they failed to send any warning or confirmation emails for two whole years. If no activity or confirmation is required to justify ongoing billing, that opens the door to **systemic predatory practices**.

I am not requesting a full-service refund. I am requesting a fair and good-faith refund for a service that I demonstrably did not use, was not reminded about, and for which I received silent billing without any engagement from my side.

I'd like to ask Scribd to take accountability and refund the charges that occurred while the account remained inactive. Otherwise, I will pursue further escalation, including formal complaints to the ******** **state **************************** and relevant consumer advocacy groups.

Respectfully,

Sincerely,

**** **
Business Response
Date: 07/25/2025
Hello ****, thank you for the update here. We're very sorry for the trouble, but we can confirm that we send a reminder email before the free trial ends and the subscription is billed for. We recommend checking your spam/junk folder, as email providers can sometimes sort messages incorrectly. If you have email forwarding set up or if the email address on file for your account needs to be corrected (for example, if it contains a typo), the reminder may have been sent to a different address or not received. It's important to not some providers will automatically empty Spam/Junk folders after a set time, so if the reminder emails were routed to Spam/Junk then they would no longer be available.
Moving forward, we can confirm that you have not yet responded to support ticket #******* where we clarified that we have no way to refund transactions outside of the last 180 days - though we'd be happy to refund the last 3 charges within that timeframe, but they're linked to ****** disputes. As advised in our response, due to the ****** disputes that you filed, we would need you to close those cases before we can refund those. If you could please reply directly to the email that we sent, we'll gladly work to make this right and even offer some free subscription credit for the trouble. Thank you again! -MW
Initial Complaint
Date:07/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 22nd I started a free 30 day trail with scribid and on June 28th I canceled. Only used 6 days of free trial. On account page it says I canceled on June 28th. My email on account page is ****************************** user name ********************. And I even got an email from them verifying my I had canceled. But then in July they charged my card ***** for a month even though I had canceled. I have contacted them 3 ***** ****** support and 5 times by email requesting an refund with all the information showing I had canceled. Still no response or refund from them in a week and a half. I want my money back. I needed that money to get my medicine. Which I told them. I need it back asap. And for them not to charge my card anymore.
Business Response
Date: 07/15/2025
Hi there, Thanks for reaching out. We would be happy to look into this. The customer can submit a ticket directly at ********************************* to be connected to one of our support agents.
We will be actively monitoring our inbox for this ticket. Thank you! -GT

Customer Answer
Date: 07/17/2025

Complaint: 23598376

I am rejecting this response because:I have not only contacted their online support 3 times with no help. But I have emailed them 8 times in the past 2 weeks with just recently getting someone to respond once they were contacted by the BBB. But still even though all the info I gave them that shows I canceled my subscription before free trial ended is correct still has not lead them to give me back my *****. Even though I have told them repeatedly how I need that money for my medicine. Now they want the date they charged me and what card because they say they don't think they did charge me. Which they did!!! So I just emailed them for the 9th time because they don't have a phone number you can call.

Sincerely,

******* ******
Business Response
Date: 07/17/2025
Hi *******, thank you for bringing this to our attention! We're truly sorry for the delay in resolution here, but your case has been escalated to a specialist for further assistance. They will be responding to your latest support ticket #******* directly via email with more information here as it looks like we located a duplicate account that we will need you to verify before we can proceed with any available refund, so we look forward to getting this resolved for you. Thanks again! -MW
Initial Complaint
Date:07/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a charge to my credit card for Scribd, in the amount of $12.97. It is currently showing a recurring charge very month (starting in June). I have not started a subscription with Scribd or any of it's affiliates. I attempted to use the "Forgot Password" link and NEVER received an email to reset a password. I wanted to be sure that I had not started this account. I would like a refund of the $12.97 and to cancel a subscription that someone started with my CC number. I do not have an account number associated with this business that I can provide.
Business Response
Date: 07/09/2025
Hello ****** thank you so much for bringing this to our attention! We definitely understand how unexpected charges can cause concern, and we want to make this right to ensure there are no further charges.
Can you please contact our support team directly by filling out the form on this link: *********************************? When doing so, please be sure to include any transaction details that you have available, along with a screenshot of the transaction details.
Once we receive this, we'll ensure your case is escalated to the appropriate team as soon as possible. Thank you again! -MW
Initial Complaint
Date:07/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have charges on my account for ********************** subscription for May 1st, June 1st, and July 1st of 2025. Please refund when I canceled this subscription. You did not even send an email confirmation for the charge. This is unacceptable behavior.
Business Response
Date: 07/09/2025
Hello there, one of our support agents have responded to this users help desk ticket #*******. The user should send any follow up questions or concerns via that ticket. Thanks! -GT
Customer Answer
Date: 07/09/2025

Complaint: 23575065

I am rejecting this response because:

a refund was not given
Sincerely,

***** S
Customer Answer
Date: 07/10/2025
I have not gotten communication and a resolution from this agent. I need a refund, thanks.
Customer Answer
Date: 07/10/2025
***********
Business Response
Date: 07/11/2025
Hello *****, thank you for following up on this. We're truly sorry if you did not receive our previous response to your support ticket #******* on July 9, 2025. For clarification, we can confirm that your free trial subscription was not canceled, resulting in the continued charges as our Subscriber Agreement does require cancelation to prevent future charges. However, we successfully canceled your subscription and refunded all 3 charges on July9, 2025. Please allow up to a week to see those funds posted to your account. If you should have any other questions then please don't hesitate to follow-up to our latest email and we'll be happy to help. Thanks again! -MW
Customer Answer
Date: 07/14/2025

Complaint: 23575065

I am rejecting this response because:
The refunds have not been given, I need to receive a confirmation email.

Sincerely,

***** Shalimhaiem
Business Response
Date: 07/15/2025
Hello there, as informed in their help desk ticket #*******, refunds for 3 charges were processed on July 9th. Refunds may take up to 5-7 business days to appear, depending on the bank. Should no refund appear within the 5-7 business days, we recommend reaching out to the payment processor for more information. Thanks!-GT
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I have cancellation confirmations from this business dated 4/18/2025 and yet SCRIBD has continued to quietly charge my card ***** each month on 4/23, 5/23 and 6/23. I have not used their service for one second and assumed it was cancelled when I ended the subscription back on 4/18 (I have email receipts showing this). Contacting them is extremely difficult by design so I am making sure to leave a complaint here. I expect a full refund of each month fraudulently charged to my account, I also expect all details of my account to be deleted so that my card and profile information are not used fraudulently again.
Business Response
Date: 06/26/2025
Hello *****,

Thank you for reaching out.

I do apologize for any trouble. I show you opened up a ticket for this on June 25th, and we responded the same day with more information. Your ticket# is 6368450.
We did not have a record of cancellation for the account, and we refunded all your charges as a gesture of goodwill. If you had additional questions, please let us know.
Warm regards,
****
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A few days ago I noticed that I was being charged repeatedly by the business (scribd) for $11.99. I promptly cancelled the subscription I was unaware I still had (I know I have interacted with their service once before, but I believed at the time that I had cancelled any subscriptions with them) and received an image confirming my cancellation. However, looking online, it seems others have had severe difficulty cancelling their subscriptions and still receive charges despite cancellation and the confirmation of their cancellation. I’m just looking to get some help in making sure that I am no longer charged for this service that I do not use and have no plans to use in the future.
Business Response
Date: 06/25/2025
Hello Joshua,

Thanks for reaching
out.

I am so sorry for
any trouble. We will need more information from you in order to locate the
account responsible for the charge as I could not locate any charges or a
subscription under your current email address. We will need to collect this information
on a more secure platform.

Please open up a
ticket here: **************************
This ticket will go
directly to my inbox so I can get this handled for you as soon as possible. I
will be actively monitoring my inbox for your email.

Best,
****
Customer Answer
Date: 06/27/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Joshua E****

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Scribd is NOT a BBB Accredited Business.