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Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Scribd

      460 Bryant Street, #100 San Francisco, CA 94107

    • Scribd

      539 Bryant St Ste 200 San Francisco, CA 94107-1269

    • Scribd

      333 Bush St Ste 2400 San Francisco, CA 94104-2806

    Customer Complaints Summary

    • 269 total complaints in the last 3 years.
    • 56 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took money out of my account for a subscription, which I did not subscribe to. I have never used their service, and I did not even know what the company did. So I wrote them to request a refund. I also filed a complaint with ******. I have now been contacted by 5 different customer service associates. I was promised a refund when ****** closed the claim, which they have done. So I told them and told them to proceed with the refund. Then a customer service associate e-mailed me back and told me that they won't issue it because ****** decided the case in their favor. The only reason ****** did this was because they had no way to prove anything and told me to contact the SCRIBD. So I did. They have lied to me and stole my money. I am asking for a refund of $119.88, which they just took out of my accout and for last year's amount of the same that I didn't even know they tool out. They have horrible customer service. I have never dealt with such an unethical company.

      Business Response

      Date: 04/16/2025

      Hello Wendy,

      Thank you for your reply.

      We are sorry for any trouble. We were unable to refund because there was an active ****** dispute. Once the dispute is closed, it can take several days to reflect on our end. However, we have refunded your recent charge in full in the amount of 119.88 USD. Please allow 3 to 5 business days for the amount to reflect on your account. 

      I have also responded directly to your ticket, ticket#*******, with this information. 

      Best,
      **

       

    • Initial Complaint

      Date:04/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      since 12/24 scribd has double billed me $11.99 for the same subscription. IN March I went to their site I chatted to resolve the issue and then again on 4/11- scribd refuses to refund me for double billing since 12/24.

      Business Response

      Date: 04/15/2025

      Hi there, Thanks for reaching out. We would be happy to look into this for the user. The user can submit a ticket directly at *********************************.We will be actively monitoring our inbox for the users ticket. Thank you! -**

      Customer Answer

      Date: 04/15/2025


      Complaint: ********

      I am rejecting this response because:

      once again scribd refuses to resolve this issue- an issue they caused and despite 3 efforts on my part to resolve- they continue with unjust enrichment- ripping me off with no just explanation. Next they will get an ag complaint

      Sincerely,

      David B*****

      Business Response

      Date: 04/16/2025

      Hello there, we are not seeing a ticket submitted from this email. In order for us to assist, the user will need to submit a ticket with the previously provided link. This is because there is some information that we can not discuss on this platform for security purposes. We look forward to hearing from this user. If the user has already submitted a ticket, they can provide the 7 digit ticket number and we can look into it. Thanks! -**

      Customer Answer

      Date: 04/16/2025


      Complaint: ********

      I am rejecting this response because: I already went online 2x with scribd chat to resolve issue0 in addition to contacting the bbb- and once again scribd is unwilling to retract their unjust enrichmentp and have failed to provide a  just explanation for such and so like I said I will file a complaint with the ********** ** and they can falsely claims I did not try to resolve this issue- an issue they caused.

      Sincerely,

      David B*****

       

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern, I am writing to report unauthorized charges to my debit card by Scribd Inc. Beginning on March 28, 2023, I have been charged a monthly subscription fee (12.65/month over 23 months, which equals to $290.95). I have no account with Scribd, nor have I subscribed to any of its affiliated applications, including ********** and *******. I have contacted Scribd's customer support via their ticketing system, but have received no response. As I have not authorized these charges and have not utilized any of Scribd's services, I request a full refund of all amounts debited from my account. I expect a prompt resolution to this matter. Sincerely, Storm J****

      Business Response

      Date: 03/20/2025

      Hello Storm,

      Thank you for your message and appreciate you bringing this to our attention! Our support team has responded to your ticket number *******. To summarize, we located a potential account that may be the source of the charges. Please respond with the requested information, so that we can get this resolved for you.

      Thank you for your patience and have a great rest of your day! -FC

      Customer Answer

      Date: 03/21/2025


      Complaint: ********

      Thank you for the response! I have responded to your ticket email. In short, I do not recognize this email address and do not know who this is. What are the next steps?

       
      Sincerely,

      Storm J****

      Business Response

      Date: 03/21/2025

      Thank you for following up with us. After checking our records, it looks like one of our support agents has already followed back up with you through your ticket #******* to get this issue resolved. You should be able to view their correspondence in your inbox. Of course, for any further questions or concerns regarding this issue, please feel free to follow up with us through your ticket and we'll be happy to assist.

      Customer Answer

      Date: 03/24/2025


      Complaint: ********

      I am rejecting this response because: the support person said "Because of these filings, any refund due will be handled through the resolution system at your bank. If you’d like an update on the status of the refund requested, please contact your bank directly." However, my bank referred me to the business, Scribd. The fact of the matter is I was charged for a service I did not sign up for and did not give authorization to. I have been passed between Scribd and my bank multiple times now. I would like a refund from the business who did not have my permission to charge me in the first place. 

      Sincerely,

      Storm J****

      Business Response

      Date: 03/24/2025

      Thank you for following up with us. As mentioned in your ticket #*******, we remain unable to assist you further with this request due to the chargebacks that you filed. Thank you again for reaching out to us, and we apologize for any inconvenience this may cause.

      Customer Answer

      Date: 03/25/2025


      Complaint: ********

      I am rejecting this response because:

      To whom it may concern,


      On February 28th, 2025, I noticed a charge to my Debit Card from Scribd Inc. Upon further investigation, I noticed that my card has been charged a monthly subscription fee by Scribd Inc since March 28th, 2023. The subscription fee is $12.65 per month, for a total billing of my account of $316.25.


      I did not sign up for this subscription. I did not provide Scribd with my debit card information. I did not authorize Scribd or any of their subsidiaries to charge me for their services. They somehow got my debit card information and began charging me without my consent or knowledge.


      I have been in contact with Scribd customer service, however, they are refusing to refund any of the charges. I filed a chargeback complaint with my bank and was able to receive a refund from 7 out of the 25 total charges. However, my bank has referred me to Scribd for the remainder of the refund amount. Scribd is refusing to issue me a refund.


      All I want is a refund for the remainder of what I have been charged, $227.70. I believe my debit card was stolen or numbers hacked. I have since gotten a new debit card.


      I am happy to provide copies from my bank with the charges or any other information you may need.


      Thank you, 
      Storm J****



      Sincerely,

      Storm J****

      Business Response

      Date: 03/25/2025

      Hello, this customer has been informed through their help desk ticket that we are unable to provide any additional refunds as chargebacks have been filed, and transactions past a specific date are finalized. We will not be providing refunds beyond what has already been provided through the resolution system of the users bank. Any other questions regarding the refunds should be directed there. Thanks!

      Customer Answer

      Date: 03/25/2025


      Complaint: ********

      I am rejecting this response because:

      Hello,


      I am not a customer and have never done business with Scribd. Please send me a copy of your billing terms and services, particularly the section that details how long you refuse to refund unauthorized subscriptions.


      I did not subscribe to your service, nor did I give you my debit card information. I did not authorize Scribd or any of its subsidiaries to charge me. You obtained my debit card information and charged me without my consent or knowledge.


      Scribd is keeping money I never authorized you to take, for a service I did not sign up for and did not use.


      Sincerely,
      Storm J****

    • Initial Complaint

      Date:03/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Early in December I noticed that I was being charged by a company called Scribd. I have zero recollection of ever subscribing to them. I have emailed them about cancelling my subscription and receiving a refund since there was no account with them for me to log in to even use the service I was being charged for. Received emails saying they were reviewing my case but have still been billing me each month with still no access to their services nor the refund I was told I’d be getting. I’m not paying $9.99 a month for a service I have no access to. They have made numerous requests for further information including bank statements and screenshots that I have submitted every month so far since December with no change. I’m starting to feel like I’m being scammed here.

      Business Response

      Date: 03/20/2025

      Hi there, this customer was assisted in their help ticket #*******, where they were refunded. Any further questions should be sent to this ticket. Thanks! -GT

    • Initial Complaint

      Date:03/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a free trial with this company. I then cancelled it before I was charged. They said they were offering another month trial, it was still cancelled right after that was implemented. I then got charged through ******. I went to my account it said NO ACTIVE SUBSCRIPTION. I filed a dispute with ****** who rejected my claim saying it was a legitimate charge. I contacted the company, no reply over several days and attempts. I now wonder how many other people they do this to and make a living off. Being only $15 i imagine many just forget it however i know I cancelled this trial and I also am out of work so I really can't afford to spend ANY unecessary money. They also provide copyright material on illegal pdf and charge for it which I thought was odd but either way I cancelled it.Prefer contact via email due to time difference

      Business Response

      Date: 03/07/2025

      Hello *****,

      Thank you for bringing this to our attention! Our support team has responded to your ticket #*******. To summarize, we've located the account linked to the charge and we need you to verify the account email address before moving to the next step. Please check your inbox for a message from our support team, and respond with the full account email address.

      Thank you for your patience and understanding! -FC

      Customer Answer

      Date: 03/08/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** Luck

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i joined 30days trial from Scribd July 2 2019. I cancelled the free trial in 2 days of that free trial and never visist or use their services ever again. I never got any charge until now I notice out of the blue my ****** account card number 1001 has been charged a monthly subscription 4 times from November Nov 21 2024 to Feb 21 2025. $11.99/mo a total of $47.96 In the span of 5 years from the day I cancelled that free trial 2019 to now I never once visit their website during that time. They made unauthorize charges to my bank without my knowledge.

      Business Response

      Date: 02/21/2025

      Thank you for bringing this to our attention. We were able to locate the ticket you created for this issue, ticket #*******, and have escalated it to our specialized team for handling. They will follow up with you about this issue as soon as they are able to through this ticket. Please keep an eye on your inbox for their response, and we appreciate your patience in the meantime.

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel my subscription for at least 6 months. I logged and went to manage subscription and tried to click on cancel subscription and that button is inactive! It doesnt work. There is no way to cancel this subscription. I want this subscription Cancelled! I want to stop being charged $12.74/month.

      Business Response

      Date: 02/18/2025

      Hello, This customer has an active subscription under the email provided in their screen shot. We have canceled this subscription and refunded the most recent charge. This refund should appear in the customers account within 5-7 business days. Thank you! -GT

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for a scribe account and I've never even heard of this company. I did not sign up for this subscription nor do I know how to log in to cancel the subscription because I did not sign up for it. I need my credit card taken off of automatic payment

      Business Response

      Date: 02/23/2025

      Hi there, Thanks for reaching out. We would be happy to look into this for the customer as there is no account associated with their contacting email. The user can submit a ticket directly at ********************************* to be connected with one of our support agents. Thank you! -GT

    • Initial Complaint

      Date:02/08/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to Scribd in June 2024 and used it for only two days before finding it unhelpful and proceeded to cancel my account. Despite canceling the account during trial period, I discovered in August 2024 that I was being charged for June and July, which led me to initiate a chargeback via my credit card company. Upon reviewing my Scribd transaction, I noticed that Scribd claimed to have refunded my fee, but the refund went to a different card, which was foreign to me,Regardless, in my correspondence to Scribd in August 11 2024, the representative explained the charge, and most importantly noted that "the subscription has been canceled, and no additional charges will occur." (see attachment). Therefore, I was surprised to receive an outstanding charge notice from my credit card company this month, as I rarely use this card and it has always had a positive balance. After reviewing of recent months' statements, I was shocked to find out that my Scribd subscription is STILL active, and has been continuously charged $14.55/month (see attachments showing Jul - Dec 2024 monthly charged to the same Scribd Account #**********. This situation feels not only unethical but almost fraudulent. It is only fair that Scribd issues a full refund for the amount charged since their confirmation of my subscription cancellation on August 11, 2024, which amounts to $14.55x5 = $72.75.

      Business Response

      Date: 02/10/2025

      Thank you for bringing this to our attention. We were able to locate the ticket you created for this issue, ticket #*******. We have escalated it to our specialized billing team, and they will follow up with you about this issue as soon as they are able. We appreciate your patience in the meantime, and we look forward to getting this issue resolved for you.

      Customer Answer

      Date: 02/11/2025

       
      Complaint: 22915543

      I am rejecting this response because:

      The message noted "We have escalated it to our specialized billing team, and they will follow up with you about this issue as soon as they are able. We appreciate your patience in the meantime, and we look forward to getting this issue resolved for you."

      In essence it means nothing has been done yet, and I can attest that no one from Scribd has followed up with me on this issue (despite me writing to their **************** team twice before seeking assistance from BBB).

      Until I hear back from their team on how to resolve the unethical charge, I consider this case open.

      Sincerely,

      **** Kong

      Business Response

      Date: 02/11/2025

      Hello, One of our agents has responded to the users help desk ticket #******* and is awaiting the users response. Thank you! -GT

      Customer Answer

      Date: 02/16/2025

       
      Complaint: 22915543

      I am rejecting this response because:

      Scribd has reached out for additional information, which I provided, but I have yet to receive any follow from them.

      I will keep this complaint open until I receive a fair and reasonable response on the unethical billing claim.

      Sincerely,

      **** Kong

      Business Response

      Date: 02/19/2025

      Hi there, we responded to this customers ticket #******* on 2/** explaining the charge they are inquiring on. The customer can follow up on their ticket if they have any other questions. Thanks! -GT

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a free subscription for 30 days in October 2023. I canceled my subscription on October 22, 2023. However, I was still filled anyways for 1199 that month. Even though I do not have an account with script because I canceled my free subscription, they continue to bill me monthly when I contacted their support team at ****************** They send an automated email about a refund and how about they cant request a refund. When I say, please confirm my account is canceled, they say they cant find my account or they simply dont respond. I believe that they are using my debit card under different accounts or email addresses to charge me, because I do not have an account with them. This is the second time this is happened with this company to me, so I believe this is a scam.

      Business Response

      Date: 02/04/2025

      This customers contacting account has no active subscription. We will need further information to find the account responsible. This information has been requested through the customers help desk ticket #*******. Any response should be sent there! Thanks! -GT

    Scribd is NOT a BBB Accredited Business.

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