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Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Scribd

      460 Bryant Street, #100 San Francisco, CA 94107

    • Scribd

      539 Bryant St Ste 200 San Francisco, CA 94107-1269

    • Scribd

      333 Bush St Ste 2400 San Francisco, CA 94104-2806

    Customer Complaints Summary

    • 257 total complaints in the last 3 years.
    • 58 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been double billed by scridb since October 2021. I did open a second account but did not add billing to the second account; I was simply having trouble logging into the first. I was not aware of the double billing as the amounts were taken out on two separate days each month. I have been overcharged $14.68 each month that has amounted to over $380 Cad. I have not yet filled any complaints with my bank as I would like a refund for the amount that was over billed from October 2021-April 2023. If there was billing information on only one account it is obvious that only one account should have been billed. It was not under a separate name. I dont even know how the separate account was made; I just believe I made it because I wasnt able to log into the first or I logged in with ******* I would like a resolution for the amount over billed since October 2021

      Business Response

      Date: 04/27/2023

      Hello *****, thank you for bringing this to our attention, though we're sorry for any inconvenience this has caused you. I was able to locate your support ticket (#*******) and I have sent a response to request some additional information from you for verification purposes as our team did locate duplicate accounts. Once you respond to that ticket (#*******), we would be happy to work on merging those accounts and canceling one of the subscriptions to ensure that you see no additional double charges moving forward. We can review the charges for any refund options at that time as well. If you have any questions, you can reply directly to the ticket mentioned above and we'll be happy to further assist you. Thank you! -MW

    • Initial Complaint

      Date:04/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to see law enforcement investigate inside Scribd to find out who is responsible for the large amount of thefts that have been committed and clearly reported here. There is obviously something going on and it either involves email security issues or A group of unethical individuals stealing from peoples bank accounts. They are acquiring personal information somehow and using it to create profit for themselves by using the victims email and etc to create an account setup to be charged repeatedly every month. Its obvious!

      Business Response

      Date: 04/23/2023

      Hello there,

      I'm sorry to hear about this issue you've encountered! Not to worry though, I've checked our system, and I was able to locate the ticket you filed with us about this issue, which is ticket #*******. I am also happy to let you know that one of our wonderful support agents has already replied to you about this issue as well as resolved it for you. If you have any other questions or concerns about this issue, please reach back out to us through the previously mentioned ticket (Ticket #*******) and we will be happy to assist you further. Thank you! -KM

    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scibd continues to charge me $11.99 a month for a subscription which was cancelled over a year ago. To make matters worse, they claim to have no payment info on file and that I don't even have a paid account. These cowards provide no direct way to contact them, either by phone or email, so be very careful about signing up for a "free" trial.

      Business Response

      Date: 04/20/2023

      Hello ***, We are truly sorry for your experience, and it is one that we truly do not want our readers to experience. It sounds like you might have already contacted us. If that is the case, please provide the ticket number and we will be sure to respond as quickly as possible. If you have no sent us a ticket, please go here: ********************************* Then come back here and provide us with the ticket number that was generated. Again, I apologize for the experience. Hope to hear from you soon. -FC

      Customer Answer

      Date: 04/21/2023

       
      Complaint: 19958857

      I am rejecting this response because:

      No ticket number was generated, and I don't see any option for creating one.

      Sincerely,

      *******************

      Business Response

      Date: 04/21/2023

      After further review, we did not locate a support ticket under the same email address that was provided here. Please note that when you submit your initial correspondence, your case will be labeled with a 7-digit number in the confirmation email you receive, so if you're able to locate that ticket number then we'd be able to get back to you quickly. Alternatively, if you're unable to locate a ticket number then it's possible that a different email address was used to contact us at ********************************* so we kindly ask that you provide the email address that was used as it would allow us to track down the ticket. Thanks again! -MW

    • Initial Complaint

      Date:04/18/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Llevo mucho tiempo tratando de solucionar Este problema les he mandado mensajes pero nunca contestan les he mandado correos los he llamado por ******* y ellos hacen cas omiso me siento estafada ******* y frustrada ante estos echos yo do empez asi me suscrib a scribd para leer unos libros y la subcribcion termino 15 /06 /2022 pero ellos han seguido conbrando desde mi cuenta de PayPal *********************** setiembre noviembre diciembre y enero por 7 meses la cantidad de ***** $ por cada vez an habiendo terminado con la suscripcin . Me comuniqu con PayPal y ellos me dijoeron que tengo que comunicarme con ellos pero ellos no me responden y as fueron pasando los meses le envi a PayPal la foto de la cancelacin scribd pero ellos no pudieron ayudarme , entonces tube que decir a PayPal que den lata theta por perdida as scribd para de hacer esos cobros y es por eso que los meses siguientes como febrero y los siguientes pararon la verdad nesecito ayuda ya no se donde ir y el tiempo pasa y nadie me soluciona mi problema aydenme por favor , gracias I have been trying to solve this problem for a long time I have sent them messages but they never answer I have sent them emails I have called them on the phone and they ignored me I feel cheated, mocked and frustrated by these facts I do started like this I subscribed to scribd to read some books And the subscription ended 06/15/2022 but they have continued charging from my PayPal account July August September November December and January for 7 months the amount of $***** for each time even after the subscription ended. I contacted PayPal and they told me that I have to contact them but they don't answer me and that's how the months went by I sent PayPal the photo of the scribd cancellation but they couldn't help me, so I had to tell PayPal to bother theta due to loss, so scribd stops making those charges and that is why the following months like February and the following ones stopped. The truth is I need help I don't know where to go anymore and time passes and nobody solves my problem please help me, thanks Desired Settlement: Billing adjustment

      Business Response

      Date: 04/19/2023

      Hola *****, siento mucho los problemas que ests teniendo para cancelar tu suscripcin. No he podido realizar un seguimiento de estos cargos con tu direccin de correo electrnico y necesitar informacin adicional para resolver este problema. Por favor, enva un ticket a travs de este enlace y tu solicitud ser enviada directamente a mi bandeja de entrada: bit.ly/social-help-support y trabajar en ello inmediatamente. Muchas gracias. -LC

      Hello *****, I am very sorry to hear about the trouble you are having canceling your subscription. I was not able to locate these charges with your email address and will need some additional information to get this taken care of for you. Please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help and I will get to work on this immediately. Thanks! -LC

      Customer Answer

      Date: 04/19/2023

       
      Complaint: 19950866

      I am rejecting this response because:

      Sincerely,

      *********************** De La **** la subscripcin si estuvo cancelada , an as ellos siguieron haciendo los cobros por PayPal automticamente por 7 meses sin yo utilizar su servicio . Lo comuniqu a PayPal el banco  pero ellos no podan hacer nada ***** que scribd termine con eso pero ellos no pararon sigui mes a mes . Yo intent de todas las formas parar ese cobro pero ellos nunca respondieron lo **** que quiero es que me devuelvan mi dinero por favor que me rembolsen mi dinero aqu no se trata de que me van ****** a cancelar la suscripcin .l La suscripcin termino 15/06 /22  es simple yo quiero todo mi dinero por que la aplicacin de Scribd me trajo muchos ***************** y muchos problemas de salud por la impotencia de no tener respuesta de ellos por favor *****me que esto me da mucho dolor de cabeza . Gracias . Complaint: 19950866
      Complaint: 19950866

       I am rejecting this response because:

       Sincerely,

       *********************** De La **** the subscription was cancelled, even so they continued to charge PayPal automatically for 7 months without me using their service.  I communicated it to PayPal, the bank, but they couldn't do anything until scribd finished with it, but they didn't stop, it continued month by month.  I tried in every way to stop that charge but they never responded. The only thing I want is for my money to be returned, please, to refund my money here, it is not about helping me to cancel the subscription. The subscription ended 15/ 06 /22 It's simple, I want all my money because the Scribd application brought me many headaches and many health problems due to the impotence of not having an answer from them. Please help me, this gives me a lot of headaches.  Thank you .  Complaint: 19950866
        

      Business Response

      Date: 04/24/2023

      Hola Anggy, he podido localizar nuestra comunicacin anterior del **************** 2022. No hemos recibido ninguna respuesta ni verificacin por correo electrnico de la cuenta que est causando los cargos. Si desea que la cuenta se fusione con su cuenta principal, enve un nuevo ticket de soporte. Siento mucho los problemas que esto le ha causado. He podido efectuar los reembolsos correspondientes a noviembre, diciembre y enero. Debera ver los fondos en su cuenta en 5-7 das laborables. Me gustara poder hacer *** **** nuestros procesadores de pagos no aceptan reembolsos de pagos de ms de 6 meses. Si tienes alguna pregunta, puedes ponerte en contacto conmigo en bit.ly/social-support-help Gracias! -LC

    • Initial Complaint

      Date:04/17/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not subscribe to this company thiervis no customer service number all robotic emails from different people charged my bank 4 months

      Business Response

      Date: 04/18/2023

      Hello ****, I am very sorry to hear about your experience and would like to resolve this for you as soon as possible. Please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help. If you have already submitted a ticket please include the ticket number with your request. Thanks! -LC

    • Initial Complaint

      Date:04/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled the SlideShare trial immediately and should not have been charged. They have now charged me $12.95 nine separate times (08/12/22, 09/12/22, 10/12/22, 11/11/22, 12/11/22, 01/11/23,02/12/23,03/12/23,04/12/23), adding up to $116.55 stolen from me.

      Business Response

      Date: 04/18/2023

      Hello *******, I am very sorry to hear about your experience and the unexpected charges you received. In order to look further into this I will need you to create a support request in order to protect your privacy. Please submit a ticket through this link and your request will be escalated straight to my inbox: bit.ly/social-support-help. Thanks! -LC

       

      Customer Answer

      Date: 04/19/2023

       
      Complaint: 19945807

      I am rejecting this response because:

      They said they wouldn't help becuase I notified my bank about the latest transactions. My bank does not go back to 2022, so I'm still out 5 x ***** = $64.75.


      Sincerely,

      *****************************

      Business Response

      Date: 04/21/2023

      This customer has filed chargebacks with their banking institution, and are therefore not eligible for any further refunds. 

      From Scribd Help Ticket #*******:

      Ive reviewed your account, and I see that youve filed a chargeback for the transaction you want refunded.
      Because of this filing, any refund due will be handled through the resolution system at your bank. If youd like an update on the status of the refund requested, please contact your bank directly.
       
      We also responded to the customer's initial pushback with the following:

      I am truly sorry, but any additional refund requests must go through your bank going forward. Please contact your bank directly for more information or further assistance.

      Because of the chargeback they had filed through their bank, we can offer no further refunds.

      Customer Answer

      Date: 04/21/2023

       
      Complaint: 19945807

      I am rejecting this response because they said they won't help me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scribd continued to charge my credit card for four months after I had canceled my subscription. I canceled online and received a cancelation confirmation in October 2022. I was then charged $11.99 for October (after I had canceled), January, February, and March.

      Business Response

      Date: 04/09/2023

      Upon review of the email address provided by the customer, we can confirm that they have an open ticket with **, under ticket number #*******, and are already working with our support team. A specialist has located the source of the charges they are seeing and have responded with more information. Please remind the customer to continue corresponding with us via email so we can make sure their issue is resolved quickly and efficiently. Thanks! -VG

    • Initial Complaint

      Date:03/22/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Scribd has posted my personal information online without my consent. I have never had an account with them yet they are posting my resume with cell phone, physical address and email address online. I tried to contact their support line but they do not have a real person you can speak with or a way to contact the webmaster.

      Business Response

      Date: 03/27/2023

      Upon review of the email address provided, there are no accounts within our system. This means any charges the customer is seeing is a result of a duplicate/separate account under a different email address. In order for us to further assist, we will need to connect them with our support team directly via email.

      Please have them use this link to submit a ticket, and specialist will follow up right away to help: *********************************
      Please also remind the customer that should they need assistance, a first step should always be visiting our ************ This allows the most efficient and quick resolution. They can easily find the link to our *********** and information on how to submit a ticket on our BBB business profile. Here is the direct link for their reference: ****************************************
      Thanks! -VG

      Customer Answer

      Date: 03/28/2023

       
      Complaint: 19634900

      I am rejecting this response because: In my original complaint I said I never had an account yet my personal information, including phone number, address, and email contact, was posted on their website. I asked that my personal information be removed. Instead of addressing my complaint, the business ignored it completely. 

      Sincerely,

      *******************************

      Business Response

      Date: 04/05/2023

      As mentioned previously, there are no accounts within our system under the email address provided. This means any charges the customer is seeing is a result of a separate account under a different email address. In order for us to further assist, we will need to connect them with our support team directly via email.

      Please remind them use this link to submit a ticket, and specialist will follow up right away to help: *********************************
      If they do not submit a ticket to our support team we will be unable to further assist based off of the insufficient information they have provided.
      Thanks! -VG

    • Initial Complaint

      Date:03/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      got bill on my credit card and have no clue who this company is. credit card company blocked them.. credit card company gave me a new account number and they billed me again. dont know how they got the card number, what name it is under and what email address. i believe this is a scam/ fraud company

      Business Response

      Date: 03/27/2023

      Upon review of the email address provided, there are no accounts within our system. This means any charges the customer is seeing is a result of a duplicate/separate account under a different email address. In order for us to further assist, we will need to connect them with our support team directly via email.

      Please have them use this link to submit a ticket, and specialist will follow up right away to help: *********************************
      Please also remind the customer that should they need assistance, a first step should always be visiting our ************ This allows the most efficient and quick resolution. They can easily find the link to our *********** and information on how to submit a ticket on our BBB business profile. Here is the direct link for their reference: ****************************************
      Thanks! -VG

      Customer Answer

      Date: 03/28/2023

       
      Complaint: 19627136

      I am rejecting this response because: they billed me on 2 different credit cards. we did block the merchent. i have no way to find out what email  they are billing under, due to i did not set this up. so if they have no account for me, how are they billing my card and a new card.  this is really shady. dont know what to do here.  read on line they have done this to others.   

      what do you think about them saying i have no  account but they are billing me. i can i track this down when i did not set it up. 

      i  think they should be telling us what account my card is under. 


      Sincerely,

      *************************

      Business Response

      Date: 04/05/2023

      As mentioned previously, there are no accounts within our system under the email address provided. This means any charges the customer is seeing is a result of a separate account under a different email address. In order for us to further assist, we will need to connect them with our support team directly via email.

      Please remind them use this link to submit a ticket, and specialist will follow up right away to help: *********************************
      If they do not submit a ticket to our support team we will be unable to further assist based off of the insufficient information they have provided.
      Thanks! -VG

      Customer Answer

      Date: 04/05/2023

       
      Complaint: 19627136

      I am rejecting this response because:

      i have done what this email says and have got no responds from them 

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to cancel this for 7 years now. I have tried calling them and never receive an answer. I have tried cancelling this with my bank and it continues to come out.

      Business Response

      Date: 03/27/2023

      Upon review of the email address provided, there are no accounts within our system. This means any charges the customer is seeing is a result of a duplicate/separate account under a different email address. In order for us to further assist, we will need to connect them with our support team directly via email.

      Please have them use this link to submit a ticket, and specialist will follow up right away to help: *********************************
      Please also remind the customer that should they need assistance, a first step should always be visiting our ************ This allows the most efficient and quick resolution. They can easily find the link to our *********** and information on how to submit a ticket on our BBB business profile. Here is the direct link for their reference: ****************************************
      Thanks! -VG

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