Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Scribd

  460 Bryant Street, #100 San Francisco, CA 94107

• 

  Scribd

  539 Bryant St Ste 200 San Francisco, CA 94107-1269

• 

  Scribd

  333 Bush St Ste 2400 San Francisco, CA 94104-2806

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a 30 day trial at Scribd and I cancelled right before my 30 day trial ended, and then every month on my credit card statement I would see a charge of $10.22 a month for Scribd. I had a lot of other subscriptions at the time so I didn't pay any attention to it. It wasn't until I closed my other subscriptions that I noticed I was still being billed $10.22 on the 8th or 7th like clock work, so I went in July and cancelled my subscription but noticed now that I was billed yet again for $10.22 for Scribd, and when I went back to the site to try and see if I had an account the website could not find me.

  Business Response

  Date: 08/21/2022

  Thank you for informing us! Our support team can help this user, however, we do not see a ticket in our queue from this user. Please have them email us via this link: https://scr.bi/assist and one one of our agents will help them out within 24 hours -EC

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps charging me for services and a membership that I do not have and I have no account with them I have canceled and closed and deleted all my accounts they don't even have my credit card information listed anywhere in the accounts that I canceled. They continued to charge me ***** for the past 3 months and I don't have an account with them and they need to remove my information from their system. Such a scam.

  Business Response

  Date: 08/18/2022

  Thanks for informing us! I located the users account via the email they provided and I can confirm they never entered their payment details. I also reviewed our system for any related accounts via email and I can confirm they are not subscribed to our monthly subscription service. As we cannot charge without an active subscription, this means the subscribed account is likely under a different email address.

  Our support team can help them locate the source of their charges, we'll just need them to email us. Please have them use this link to contact support: https://scr.bi/assist and one of our agents will help them out within 24 hours.Thanks! -EC

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17733892
  

   

   

   

  
  I am rejecting this response because:

   

  I have contacted them three different times using their methods and they can contact me by email directly to resolve this issue and if it continues I'm going to keep filing complaints
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/23/2022

  Thank you for informing us! We do not see any tickets in our queue from anyone with the email contessa****@gmail.com (redacted for security). If they emailed us, please tell them to provide their ticket number, otherwise, use this link to email us to ensure they're emailing us correctly: https://scr.bi/assist -EC
   

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have subscribed to this service on and off for a few years now. However, I canceled my subscription after using it for one month in July 2021. Recently, I discovered that I have been billed monthly despite having canceled it. In the last three months, I have canceled it each time i.e. monthly, and somehow the subscription keeps getting reactivated and they keep withdrawing my monthly fee. This is overt theft. Ive never seen anything like this. One of the screenshots shows the message I receive each time I cancel. It is obviously very carefully worded to avoid making any specific commitments about cancellation. Very sketchy.

  Business Response

  Date: 08/08/2022

  Thanks for informing us 

  We located the users account via their email and can confirm it was never canceled, which is why they were billed 

  We canceled it for them and refunded their two most recent payments. If either payment was still "processing" it will cancel and never charge, otherwise, please inform them to allow 3-5 business days for their payment to return. 

  Please let them know they can still access their account to confirm it is now inactive. Their free account will remain accessible, so they can still access some of our free documents. 

  If they have any additional questions or concerns, please have them update here, otherwise, we hope they have a great rest of their day -EC

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Scribd I signed up for a FREE and I cancelled immediately and have proof and they have been charging me for months and costing me several over draft bank fees and they keep playing games saying first they couldnt find my account and now they cant cancel my account without my whole card number Its very very shady

  Business Response

  Date: 08/08/2022

  We apologize to this user for any confusion

  We located the email correspondence between one of our agents and the user via the email they provided, and we can absolutely help clarify a misunderstanding here

  We will never ask users for their entire debit/credit number. Rather, our agent was requesting the first 6 and last 4 digits of their card number only. The first 6 digits on a card serve as the Bank Identification Number (***) and the last four are unique identifiers. As their subscription is not active under their email, we need additional information to locate the account, and the *** and Unique Identifier are one of the ways we can run a query through our system for the account resulting in their charges. Please inform them to never provide their entire debit/credit card number via email. 

  That said, we have followed up with them via email to help clarify what we need to locate the source of their charges, so please have them check their inbox (and junk mail) for our reply and we'll keep an eye out for their response. Thanks! -EC 

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A recurring charge of **** keeps being deducted from my card by a service company with the name "Scribd" I already cancelled my subscription but they keep reinstating it. I just received another charge of **** today 8/01/22 while I canceled a few days ago. And it's not the only time I canceled it.

  Business Response

  Date: 08/01/2022

  Thank you for informing us 

  We located the users account via their email and can confirm it was never canceled, which is why they had ongoing charges

  We canceled their subscription and refunded the recent charge on their account

  We also sent them an email relaying this information, so please advise them to check their inbox (and spam) for our message and to let us know via email if they need additional assistance.

  Thanks! -EC 

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have Tried repeatedly to cancel my account with scribd. I have done it exactly according to instruction. They continue to **** me monthly. I have disputed it on my credit card and have gotten refunds and they still continue to **** me monthly. I even deleted my account and they still continue to **** me monthly.SCRIBD has got to be the biggest scam, ripping off who knows how many people every month Who don't check their credit card statements. For all that is holy please make them stop billing me!!! At this point they owe me money for all the time I've invested in disputing this muting this and canceling my account and and canceling my subscription. Literally hours because this has gone on for months.

  Business Response

  Date: 07/30/2022

  Hello, thank you for bringing this to our attention.

   

  After further review, it looks like the user had a second account under the email - ****************. This account was never canceled which is why the user was still billed. 

   

  We also see that the user did reach out previously however, she never responded to the email from our support team (screenshot attached). 

   

  That said, we went ahead and canceled the subscription as well as refunded the last 6 months. Please let her know that refunds typically take 3-5 days to process. If she has any further questions, she can submit a ticket to our support team here: https://scr.bi/assist. 

   

  Thanks again, have a great day! - MR

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a free 30 day trial membeship that started on 6/19/22. I cancelled the membersip on 7/18/2022 and received a cancellation email from Scribd that day. However, they charged my credit card on 7/22/22 for a monthly fee of $11.99. I tried to call them but their phone message lets you know that they do not respond by phone. I emailed them 3 times to reverse the charge and delete my credit card info and never received a response. Please, refund my card and delete my account info.Thank you

  Business Response

  Date: 07/27/2022

  Thank you for bringing this to our attention. 

   

  After further review, we have located Eve's open ticket (#*******) and it has been escalated to a specialist. Someone will be following up with her by the end of the business day. 

   

  Thank you, have a great day. - mr