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Business Profile

Internet Services

Scribd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Important information

Complaints

This profile includes complaints for Scribd's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Scribd has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Scribd

      460 Bryant Street, #100 San Francisco, CA 94107

    • Scribd

      539 Bryant St Ste 200 San Francisco, CA 94107-1269

    • Scribd

      333 Bush St Ste 2400 San Francisco, CA 94104-2806

    Customer Complaints Summary

    • 265 total complaints in the last 3 years.
    • 59 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently noticed a charge on my paypal account from scribd. I had not, before this, heard of scribd, and I can't remember the last time I purchased an ebook (if ever). I contacted them and they refuse to reply.I would like my money back

      Business Response

      Date: 07/03/2022

      Thank you for informing us and we apologize to this user for any delay from support

      I have reviewed our system and can confirm there is no account associated with their email and no emails in our queue from them 

      We can absolutely help them with finding the source of their charges and issue a refund, however, we'll need them to contact our support team via the correct link

      Please have them email us via this link:https://scr.bi/assist and one of our agents will help them within 24 hours. Thanks! -EC

      Customer Answer

      Date: 07/05/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My money has now been refunded by paypal. Thank you

      Sincerely,

      *******************************

    • Initial Complaint

      Date:06/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This service has a free trial period where one can cancel within the first month. I canceled the day I signed up. This company's website has an online process for cancelation where one clicks on "cancel" but they hide a button all the way on the bottom of the page which needs to be clicked, which then leads to another page which also needs to be submitted. Since that button is tucked away I did not notice it and the cancelation did not take affect and I was build a month later.

      Business Response

      Date: 07/02/2022

      Thank you for bringing this to our attention.

       

       

      We are sorry for any difficulty Marked encountered with the cancelation of his account After further review, we have processed a refund. If the charge is still pending, the debit will simply disappear from his bank statement. Otherwise, please allow 2-5 business days for the refund to process.

       

      Thank you! - MR

      Customer Answer

      Date: 07/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:06/29/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have tried to contact the company via their website and social media outlets, but have gotten no response.I want to keep my account with the Scribd as I love their service, however I am unable to log in as the email address I have with them has been deactivated. Because of this I'm also unable to log in and switch my email address or even cancel the account. I also do not want to set up a new account until the current one is canceled.For such great app and service their customer service is disappointing. Also annoyed that I have to go to extreme lengths such as this to get a response to an issue that could take less than 5 minutes to sort out.

      Business Response

      Date: 07/02/2022

      Thank you for bringing this to our attention.

       

      We are happy happy to help *** change the email address on file. To better assist him, please have him submit a ticket through this link: https://scr.bi/assist. Please have *** include the current email address and the email address he would like to change his account to. 

       

      Once he submits a ticket through the provided link, it will be escalated and a specialist will follow up with him within 24 hours. Thank you! 

      Customer Answer

      Date: 07/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 17501714.

      I have also followed up with Scribd and submitted a ticket to update my information.

      Thank you for your help in this matter.


      Sincerely,

      ***************************

    • Initial Complaint

      Date:06/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently discovered that scribd has been charging my bank account for an unauthorized subscription for the past three months. They have no customer service phone number and no one responds to emails.

      Business Response

      Date: 06/28/2022

      We apologize for any problems this user had with contacting support

      Though we do not have a phone number for support, we absolutely respond to every email we receive in the order we receive them 

      That said, we located the email they sent us yesterday, escalated it to the top of our queue, and replied to the user asking for some more information to locate their subscribed account 

      Please inform them to check their inbox and spam for our email, and we'll be keeping an eye out for their reply. Thanks! -EC

    • Initial Complaint

      Date:06/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      + Scribd *** *********** CA-$10.73 This business scammed me. This phone number is a recording and I do not know how to resolve my issue. I do not have a username and password. I am not tech savvy and do not know what to do. Scribd Plus magazines, podcasts, sheet music, and more.Try us free for 30 days Only $11.99/month after your first month. Cancel anytime.Millions of ebooks and audiobooks.All in one place. All for one price.IN THE PRESS TechCrunch ************************** Los ************* Today Scribd vs. other subscriptions Table comparing benefits of Scribd to Audible and Kindle Unlimited. Scribd offers over 2 million audiobooks and ebooks in one app, unlimited podcasts, magazines, and news, unlimited sheet music and documents, no confusing credit system. Audible does not offer these benefits. Kindle Unlimited does not have a confusing credit system, but has none of the other benefits that Scribd provides.The best books and audiobooks are waiting for you Try us free for 30 days Cancel anytime.Offer valid only for new first-time subscribers. Void where prohibited. Only one (1) promo code may be redeemed per user account. The promo code is not transferable and is not redeemable for cash. Scribd reserves the right to modify or cancel this offer at any time but will honor purchases made up to the date of cancellation. Other restrictions may apply. Footer Menu ABOUT FAQ HELP CONTACT US Download on the App Store Get it on ****** Play Copyright 2021 Scribd ***..Browse Books .Site Directory .Site Language: English Site directory: BooksAudiobooksSheet MusicDocumentsAuthorsInterests Scribd is overall the best and most convenient deal for online reading.Business Insider BOOKS Learn, escape, and be entertained AUDIOBOOKS Tune in to a great story MAGAZINES Keep up with what's trending PODCASTS Stream your favorite series SHEET MUSIC Practice makes perfect DOCUMENTS Go straight to the source

      Business Response

      Date: 06/25/2022

      Thank you for bringing this to our attention.



      Unfortunately, we are unable to locate any subscription with the information provided thus far. As we would be happy to look into this, we will require more information.

       


      That said, please have ***** submit a ticket to our speciaList team directly via this link: https://scr.bi/assist. 

      Once a ticket is submitted via the provided link, it will be escalated to a specialist and someone will be following up with ***** within 24- 48 hours. 



      Thank you again, have a great weekend.  - MR


      Customer Answer

      Date: 06/30/2022

       
      Complaint: 17474880

      I am rejecting this response because:  this company assumes I have a user name and password. They have no support but have charged me for years.  The world should know not to trust an outfit like this one who can take your credit card **** you and then make it almost impossible to cancel.  Not what the free trial implies.  I have been taken advantage of and have paid a large price to learn a hard ****** but I am angry with myself and the system, with that said I am going to find a way to STOP paying them and have complained to the credit card company too.
      Several years without a resolution is enough.
      Sincerely,

      ***********************

      Business Response

      Date: 07/02/2022

      As we can not **** someone without a subscription, we definitely would like to help locate the subscription and ensure it is canceled as well as look into providing him with a refund. 

       

      To better assist him, please have him submit a ticket to our support team here: https://scr.bi/assist. 

       

      We would love to make things right. - MR

    • Initial Complaint

      Date:06/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the free subscription and cancelled before the auto-renewal. They continued to charge my card for 4 months even though I reached out multiple times during that time to cancel my account and refund me. Well they refunded me 1/4 months that they charged me. STAY AWAY FROM THIS COMPANY AT ALL COST.

      Business Response

      Date: 06/20/2022

      Thank you for bringing this to our attention. 

       

      After further review of ******* account, we do not show any cancelation prior to April 27, 2022. That is why ***** was still billed. 

       

      That said, we have escalated their open ticket (#*******) to a specialist and someone will be following up with them within 24 hours. Thanks again, have a wonderful day. - MR

    • Initial Complaint

      Date:06/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a free trail with Scribd and cancelled after that 40 days. I show ZERO subscription for Scribd on my Apple account and yet have been charged sine at least October 2021. It was just brought to my attention when I saw this current months transaction (June 2022) so I went back on my **** to discover the monthly charges! I dont even have an account with Scribd when I search their site. Im looking for a reimbursement for $12.98/month for 9 months. Scribds website makes it impossible to contact anyone.

      Business Response

      Date: 06/14/2022

      Thank you for informing us

      We can confirm that the email this user used here to contact us is inactive and was not recently charged, however, they had a duplicate account under a different email that resulted in their additional charges

      We have canceled and refunded. that extra account and sent the user an email providing them with more information 

      Please have them check their inbox (and spam) for our reply and to let us know if they have any additional questions. Thanks! -EC 

    • Initial Complaint

      Date:06/12/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a free trial with scribd but when i went to cancel it won't let me I am filing this complaint before the date that they will charge me with hopes of not having to pay.

      Business Response

      Date: 06/13/2022

      Thank you for informing us. 

      We located the users account under their email and we can confirm they already successfully canceled their trial.

      Their trial will expire on June 26th, 2022, and they will not be charged.

      They can confirm this by reviewing their Account Settings. 

      Please inform them we also replied to them via email, so please have them check their inbox (and spam) for our reply and to let us know there if we can be of any additional assistance. Thanks! -EC 

    • Initial Complaint

      Date:06/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for SCRIBD free trial. I cancelled the subscription within the allotted time and even deleted my account. I have been charged for 2 months of service that I did not want. The website has no contact information - just some text that says they will get back with you but they have not. This company needs to again be put in the penalty box from the BBB.

      Business Response

      Date: 06/01/2022

      Please thank the user for informing us here

      We located the email they sent us this morning in our queue, escalated it to the top, and replied to the user requesting more information so we can assist them with cancelations and refunds.

      Please have them check their inbox (and spam) for our response and we'll keep an eye out for their reply. Thanks! -EC 

      Customer Answer

      Date: 06/02/2022

       
      Complaint: 17298813

      I am rejecting this response because the matter has been resolved.   thank you

      Sincerely,

      *********************

      Business Response

      Date: 06/07/2022

      We're glad the issue has been resolved. If the user has additional concerns for us, please inform them to let us know, otherwise, thanks for your time and have a good day -EC 

    Scribd is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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